Admittedly, we have only used the BP Pulse charge in the Edgefold car park in Matlock (we’re holidaying in the area) so this may not be reflective of all of the BP pulse network. Every single time w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Had issues at a charging station. Called support and after holding for a little while a young lady resolved the issue by remote booting the charging station. Stunningly good service making a stressfu... Mehr ansehen
Unternehmen hat geantwortet
From frenetic call to calm our nerves were quelled by our call handler in an instant. He waited whilst we completed an online form and guided us on using the charger.
Unternehmen hat geantwortet
I was quite stressed as I’ve only been using an EV for 2 weeks and had travelled from Liverpool to Cornwall and when I went to charge the car, it wouldn’t charge at station 2 after trying 3 times ( ev... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktinformationen
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Vereinigtes Königreich
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,1
Gut
9393 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
The lady I spoke to was very ifficiant …
The lady I spoke to was very ifficiant and very helpful she sorted me out thank you
16. Mai 2026
Antwort von bppulse
Hi Maureen,
Thank you for your lovely review! And it's great to hear our agent managed to sort your charge session out. I will pass your kind words over to her and I'm sure it will make her day!
Kind regards,
Gary, bp pulse team.
Very helpful thanks
13. Mai 2026
Antwort von bppulse
Hi Jama,
Thank you for your review. Glad to hear you found us very helpful! Don't hesitate to get in touch should you need further assistance!
Kind regards,
Gary, bp pulse team.
After have to ring for assistance…
After have to ring for assistance because the charger was not connecting. They were able to reboot the charger. Unfortunately I was only able to get 6 kw before the charger cut out. I checker the map and all of the chargers in Belfast were unavailable. Useless service when I require a reliable service. Either get your act together or withdraw from the marketplace
15. Mai 2026
Antwort von bppulse
Hi Ian,
I’m really sorry to hear about your experience, I completely understand how frustrating that must have been, especially when you were relying on the network and found multiple chargers unavailable.
It’s good to hear the team were able to support with a reboot, but I appreciate that getting only a limited charge before the session cut out isn’t acceptable. We’re actively working to improve network availability and performance, and feedback like yours is really important in helping us identify where things aren’t working as they should.
Thanks again for sharing your experience, and I’m sorry for the inconvenience caused.
Kind regards,
Gary, bp pulse team.
This is my first time to use PB Pulse…
Case Number: 36082772
This is my first time to use PB Pulse EV in my local area to charge my new Electric Car.
I was impress about the customer service support he offered me to get connected.
He was not in a rush but patience to direct me until the car started charging.
I rate his service by 5 stars.
15. Mai 2026
Antwort von bppulse
Hi Hanson,
Thanks so much for giving us a try for your first charge, and huge thanks for the kind words!
Really glad the team could take the time to walk you through it and get you up and running without any rush. Enjoy the new EV, and don’t hesitate to reach out if you need anything else.
Kind regards,
Gary, bp pulse team.
Problem with BP Pulse subscription
Gary Deal called me a couple of times when I could not take his call, but he persevered and we connected - then he solved my problem with professional courtesy.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi David,
That's really great to hear! hanks so much for sticking with it while we tried to connect—really glad we got there in the end, and I could get things sorted for you!
If you ever need anything else, just give us a shout.
Kind regards,
Gary, bp pulse team.
Antwort von bppulse
Hi Jane,
Thank you for your review and glad to hear we managed to sort the issue out.
Kind regards,
Gary, bp pulse team.
It was the first time I had used a BP…
It was the first time I had used a BP pulse charger. I was concerned as I had been charged £60 then another transaction for £7.29 which was all needed as a 'top up' to get home.
I thought I had been charged for the previous customers charge. Gary then called me back and explained the reason for the £60 charge, which had already been reimbursed. He then explained about getting the BP pulse card which allows the customer to charge only for what they use without the additional temporary charge of £60. Gary also helped me download an app. that helps you locate all EV chargers whilst using maps. In all a very helpful call back- Thanks Gary!
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Thank you so much for taking the time to share this review.
We’re really pleased Gary was able to quickly clarify the temporary £60 pre‑authorisation, confirm the refund, and help you get set up with the bp pulse card and app. It’s great to hear he made your first experience a positive one. We’ll be sure to pass on your kind thanks to Gary, safe charging, and we hope to support you again soon! ⚡️George bp pulse team.
Cool niceeeeeeeee
14. Mai 2026
Antwort von bppulse
Hi Bekim,
Thank you for your review. Glad to hear you are happy with our services.
Kind regards,
Gary, bp pulse team.
Niceeeeeeeeee
13. Mai 2026
Antwort von bppulse
Hi There,
Thank you so much for a lovely review! Let us know if we can be of further assistance.
Kind regards,
Gary, bp pulse team.
Antwort von bppulse
Hi Warsame,
Thank you for your review! It's great to hear you are happy with our customer service! Don't hesitate to get in touch should you need further assistance.
Kind regards,
Gary, bp pulse team.
Antwort von bppulse
Hi Gina,
Thank you for your review. It's great to hear our customer care agent was very helpful. I will pass your kind words over to hear and I'm sure she will be over the moon!
Kind regards,
Gary, bp pulse team.
Antwort von bppulse
Hi Mr K,
Thank you for your loverly review! It's always great to hear we have provided our customers with great service.
Happy Charging,
Gary, bp pulse team.
I find the BP pulse app is very good…
I find the BP pulse app is very good which allows you to see where the charging points are and recently travelling on the M6 from Scotland to Birmingham, I found the charging are placed well and too far from the motorway to charge your vehicle. Pretty happy with their setup and best thing is there is a subscription model which most ev companies offer in order to get a competitive rate
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Imran,
Thank you for your lovely review. It's great to hear that you find our app really good quality alongside the use of our public charge points.
Kind regards,
Gary, bp pulse team.
£60 holding fee-naughty
I use it quite often and it’s annoying that every time I use it , they take £60 deposit! Used it twice last week and my bank account looks awful
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Hayley,
Thank you for your review and sorry to hear you find the preauthorisation fee annoying. We do request your bank to release these funds immediately after the charge session has finished. It can, however, take the bank a number of days to release the funds back into your account.
You can use your bp pulse RFID card to start and stop charge sessions without occurring the preauthorisation fee. I hope this helps.
Kind regards,
Gary, bp pulse team.
Antwort von bppulse
Hi Olatunde,
Thank you for your review. It's good to hear you are enjoying our service.
Kind regards,
Gary, bp pulse team.
Had a problem connecting to EV charger
Had a problem connecting to EV charger. The machine stopped when going through 5 checks.
The BP woman I spoke to was really lovely and helpful. Step by step through issues and stayed on call until it was completely resolved. Exceptional customer service.
9. Mai 2026
Antwort von bppulse
Hi Ronny,
Thank you for your lovely review and sorry to hear you has issues with the charger at the start. It is great to hear our customer care agent provided exceptional customer service to yourself.
Kind regards,
Gary, bp pulse team.
Not straight forward
Machine didn’t work I had to download the app and register as card reader was broken. Still wouldn’t connect and charge had to then call up support who had to reboot. In all took 35 minutes just to start charging which made me late for my appointment. The customer service support rep was very helpful but using machine itself was a poor experience
9. Mai 2026
Antwort von bppulse
Good afternoon, thank you for your honest review of the experience. Sorry for the frustration and delay, we completely understand how inconvenient this must have been. We really appreciate you taking the time to share this. We’re actively upgrading our payment systems to improve reliability, and your feedback helps us get this right. George bp pulse team.
Antwort von bppulse
Hi Armaghan,
Thank you for your review. It's great to hear that we provided excellent customer care for you. Don't hesitate to get in touch should you require further assistance.
Kind regards,
Gary, bp pulse team.
Antwort von bppulse
Good afternoon, really sorry for the frustration caused here, we know how stressful it is when a cable won’t release. We’ve checked the session and there was no fault with the charger. The logs show the release was triggered by locking and unlocking the vehicle, which is how the cable is normally freed from the car.
We appreciate this wasn’t a good experience and we’re here if you need any further help. George, bp pulse team.
The customer agent was very friendly…
The customer agent was very friendly and knowledgeable
4. Mai 2026
Antwort von bppulse
Hi there,
Thank you for the lovely review! It's good to hear that you found our Customer Care agent both friendly and knowledgeable. I will let the agent know your kind words you shared.
Kind regards,
Gary, bp pulse app.
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