Had issues at a charging station. Called support and after holding for a little while a young lady resolved the issue by remote booting the charging station. Stunningly good service making a stressfu... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
From frenetic call to calm our nerves were quelled by our call handler in an instant. He waited whilst we completed an online form and guided us on using the charger.
Unternehmen hat geantwortet
I was quite stressed as I’ve only been using an EV for 2 weeks and had travelled from Liverpool to Cornwall and when I went to charge the car, it wouldn’t charge at station 2 after trying 3 times ( ev... Mehr ansehen
Unternehmen hat geantwortet
Took too long to get to the bottom of my issue. And the issue was terrible coms, as dynamic price charging has been introduced without anyone really been notified. Which led to me paying for m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktinformationen
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Vereinigtes Königreich
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,2
Gut
9391 Bewertungen
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Das haben sich andere Leute angesehen
Antwort von bppulse
Hi Tina, thank you so much for your 5* review, we are really pleased Belinda was able to help! We will be sure to pass on your comments to her.
Hope you stop by again, safe travels
Jen, bp pulse team
Charging network needs sorted
The advisor did nothing wrong but the chargers are awful, everytime I go to charge my car its always either down or doesn't work and I've to phone to get them to start the charge, then get told to 'try again' At the cost of £60 debit each time I try. It's simply not good enough!
27. Mai 2026
Antwort von bppulse
Good afternoon, Oran,
I would first like to thank you for your time today over the phone discussing the issues you have had with your local charger. As discussed, one of our service engineers attended the charge yesterday and carried out repairs to the charger. The charger since been charging successfully.
Once more, I apologise for the inconvenience of getting this matter resolved.
Kind rergards,
Gary, bp pulse team.
You are very frustrating experience to…
You are very frustrating experience to use the service money was taken from the card which was associated to the BP account also from the other bank card and we had at least struggled for 30 minutes before any help was provided
24. Mai 2026
Antwort von bppulse
Hi Benyasha,
I'm sorry to hear this, that’s an incredibly frustrating experience and I completely understand why you are frustrated. I can confirm with the preauthorisation fee, we request for this to be released immediately, however, we have found it may take your bank or building society for this to be released back into your account.
Thank you for taking the time to share such detailed feedback. I’m sorry bp pulse let you down on the day.
Kind regards,
Gary, bp pulse team.
Absolutely awful experience with BP…
Absolutely awful experience with BP Pulse at the NEC. Received a £100 parking charge for being just 4 minutes over the 1-hour limit while actively paying for and charging my EV. And it's not exactly cheap to charge which is another rip off - £0.89 per kWh!
The BP Pulse app does not clearly display parking restrictions anywhere important — it only says restrictions “may apply” buried at the very bottom of the page, which appears on every charging station anyway. Nothing warns you there is a strict 60-minute limit with aggressive enforcement.
To make matters worse, I had failed charging attempts before successfully starting the session, wasting even more time. BP Pulse then took weeks to respond to emails, lost the receipt request form I submitted (despite me providing screenshot evidence), and by the time they replied I had already lost my appeal and paid the fine.
They would only help if I provided the charge point number, something you cannot retrieve from the app and is only shown physically on the machine.
Completely unacceptable customer experience. I use BP regularly, but after this I’ll actively avoid BP Pulse charging locations in future.
**Update - BP Pulse reached out for more information, but as of the 31st May no one has been in touch. They just put these messages on Trustpilot to make it look like they are responding...they are not.
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
0/4 chargers worked today BP…
I tried to charge at four different BP pulse chargers yesterday. Three in Marlow, one in Stevenage. The first in Marlow near the cricket ground was old, no lights on, and not working at all. The second was in the Institute Rd car park. Its lights were on. But it wouldn’t initiate a charge. I called, and your support chap said that charger hadn’t successfully charged anyone for two years (!). He suggested trying another further along the row, which I did. It started charging. I went for lunch. I came back. The car was no longer and had taken on essentially no power at all. No idea why that charging session stopped. I decided to drive home and stop on the way. There was a charger just off the A1 in Stevenage which my car routed me to. The location was supposedly one with a bp pulse charger. But the charger was no longer there. So, out of four BP pulse chargers yesterday: two dead for years, one missing completely, and one online but failing to deliver charge.
I gave up and went to Gridserve.
24. Mai 2026
Antwort von bppulse
Hi Tim, sorry to hear about this. That’s an incredibly frustrating experience and I completely understand why you decided to go elsewhere.
The Marlow chargers you mentioned have already been flagged with our network team. For the unit that appeared online but failed to deliver charge, we’ve identified that poor mobile signal on that street can prevent charging sessions from starting or continuing properly, which clearly isn’t acceptable.
I’ve also reached out to you by email to gather a bit more detail about the other chargers as a charger showing on the map but no longer being on site is something we want to investigate urgently.
Thank you for taking the time to share such detailed feedback. I’m sorry bp pulse let you down on the day. George, bp pulse team.
Was on 0 charge lost and just about…
Was on 0 charge lost and just about found a bp pluse garage. Charger was not working so I called the account team and a really nice guy called Luke looked after me. Absolutely phenomenal service from him. Definitely one to to rise in the ranks of BP. Many thanks Luke. Saved me. 😊
24. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Alex,
Thanks so much for sharing this! 😊 We’re really sorry the charger wasn’t working when you arrived, especially in that situation, but we’re so glad Luke was able to step in and help when you needed it most.
We’ll make sure your kind words are passed on to him – he’ll really appreciate it! 🙌 Hopefully your next visit is a smooth one from start to finish.
Kind regards,
Gary, bp pulse team
Awful chargers and service
Awful chargers. Awful service. Took £180 of my money on a bank holiday and did not charge my car 1%. Now have to wait a couple of days to be refunded. I also have to go elsewhere and pay someone else to charge my car. Never ever again.
24. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Craig,
I would first like to thank you for your time today over the phone discussing the experience you had at one of our chargers yesterday. As discussed, I have reported this charge to our maintenance team for further review as this isn’t the experience we want for our customers at all.
Kind regards,
Gary, bp pulse team
Twice out of three I have had to ring…
Twice out of three I have had to ring customer services as the charger had disappeared from the app. On the 22nd May I had to wait a further 5 minutes for it to reboot before it would release the cable.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Cannot see the screens
Cannot see the screens, especially in bright sunlight. They are set at a height for Oompa Loompas as far as I’m concerned. They lack set guidance on how to use the charger, which should be clearly shown on the unit in easy to follow steps. This is the third time I’ve used your rechargers and every time I’ve had to call the help line, who I must say are polite, courteous and helpful.
22. Mai 2026
Antwort von bppulse
Good evening, thank you for taking the time to share this feedback. I am sorry to hear about the difficulty you have had using the screens, particularly in bright conditions, and for the inconvenience this has caused. I have reached out to you privately to gather a bit more information about the location and the charger model used, so we can pass this on to the relevant team and look into this properly. Thank you as well for your kind words about our helpline team, which are very much appreciated. George bp pulse team.
I have had repeated problems trying to…
I have had repeated problems trying to use this app. One of the problems has been that I sign into my account and it repeatedly signs me out again so I have to log back in 4 or 5 times just to charge. On another occasion I was unable to log on at all and was told there was an error and to try again later. 10 minutes later I still could not sign in and had to use my credit card to charge which defeats the point of having this app. Last time I had to use my credit card yet again as the app took me to every step of the log in, including the authentication code, then it told me to click on the final link but I was unable to get past this. Another 10 minutes of trying, 7 verification codes later and I had to give up and use my credit card again.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Good afternoon, thank you for taking the time to share this. I am really sorry about the repeated issues you have experienced with the app, particularly when it has prevented you from charging as intended. I have reached out to you privately to gather a bit more detail so we can report this to our app development team and resolve the issue as quickly as possible. Thank you for your patience while we look into this. George ^bp pulse team
Slowest charger ever!
Went to a rapid charger advertised as 300kw but the fastest speed I got was 12.0kwh it was so slow and the charges were outlandish and highway robbery.
The charger interface was easy to set up and start your session but the cost and the delivery speed is probably the worst I’ve ever seen in the nation.
The other issue is that the BP PULSE app wasn’t showing the chargers on their map. The other only reason I found it was it had BP PULSE branding all over it.
Generally a poor experience
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Good afternoon, I’m really sorry to hear about this, it’s not the experience you should expect from a BP Pulse rapid charger.
A unit advertised at up to 300kW delivering around 12kW is simply unacceptable, and I completely understand how frustrating that must have been, especially given the cost. I’m also sorry the charger wasn’t showing correctly in the BP Pulse app, that makes planning and finding chargers far harder than it should be.
We’ve now contacted you privately and have fully investigated the charger. Your feedback has been taken seriously and a will provide further information in private.
Thank you for taking the time to leave this review, and I’m genuinely sorry for the inconvenience caused. George^ bp pulse team
Response was very quick and very…
Response was very quick and very helpful an sort it out quickly , thanks
20. Mai 2026
Antwort von bppulse
Hi Cumhur,
Thank you for your review. It's always great to hear our customer care was on top of your query and everything was sorted out quickly.
Kind regards,
Gary, bp pulse team
Belinda was so pleasant and capable. She told me exactly what to do and sorted the problem
Belinda was so pleasant and capable. She gave me explicit instructions on how to solve the problem.
19. Mai 2026
Antwort von bppulse
Hi Stuart,
Thank you for your lovely review! I will pass your kind words over to Belinda and I'm sure this will make her day! Don't hesitate to get in touch should you need further assistance.
Kind regards,
Gary, bp pulse team.
Antwort von bppulse
Thank you for your kind feedback.
I’m really sorry for the frustration the parking charge caused, but I’m pleased we were able to help resolve it for you.
We truly appreciate you taking the time to share your experience and your trust means a lot to us, I have passed your kind words to our advisor that has helped. George bp pulse team.
Antwort von bppulse
Hi Faisal,
Thank you for your review! Glad to hear you are happy with our services!
Kind regards,
Gary, bp pulse team.
Antwort von bppulse
Hi Ahmad,
Thank you for your review. Great to hear you found our customer care service satisfactory.
Kind regards,
Gary, bp pulse team.
Excellent
Great services. Machine wasn't working phoned helpline and had it sorted in minutes.
17. Mai 2026
Antwort von bppulse
Hi Phil,
Thank you for your review, glad we managed to get the charger working for you. Don't hesitate to call us should you require further assistance.
Kind regards,
Gary, bp pulse team.
Terrible first charging experience at a BP…
My first charging experience at a BP PULSE. First charger would not accept any of my bank cards, all declined. Second one the same. Called customer services and spoke to helpful woman who was aware of issues at the site. After 20 mins on the phone she managed to start my charge, but the machine went down after 20%. Another conversation with customer services and another change of charger. Finally after two hours the car was at 80%. Lots of customers there were having the same issues. Not a good first experience, other than nice customer services person. Won’t be rushing back…
15. Mai 2026
Antwort von bppulse
Hi Monique,
Thanks for taking the time to share your experience, I’m really sorry your first visit didn’t go as it should have. While I’m pleased our customer service team were able to support you and stayed with you throughout, that’s not the kind of experience we want anyone to have, particularly for a first visit.
I appreciate how disappointing this must have been, especially seeing other customers affected too. Feedback like yours is really important as it helps us identify and address issues at specific sites.
Thanks again for your feedback, and I’m sorry for the inconvenience caused.
Kind regards,
Gary, bp pulse team.
The lady I spoke to was very ifficiant …
The lady I spoke to was very ifficiant and very helpful she sorted me out thank you
16. Mai 2026
Antwort von bppulse
Hi Maureen,
Thank you for your lovely review! And it's great to hear our agent managed to sort your charge session out. I will pass your kind words over to her and I'm sure it will make her day!
Kind regards,
Gary, bp pulse team.
Very helpful thanks
13. Mai 2026
Antwort von bppulse
Hi Jama,
Thank you for your review. Glad to hear you found us very helpful! Don't hesitate to get in touch should you need further assistance!
Kind regards,
Gary, bp pulse team.
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