Having used the chargers at St Mellion estate, Saltash, Cornwall over the past few days, it was dissapointing to see bays occupied by vehicles that were still connected to the chargers, but no owners... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Still nowhere near as competitive as Tesla and until you are and start to compete with them properly maybe we'll see competion forcing public charging prices down as the costs are capitalist profiteer... Mehr ansehen
Unternehmen hat geantwortet
20 minutes in to charging then it stopped not able to disconnect from car as touch screen option wasn't available on the screen so had to call customer service, first time using instavolt, not impres... Mehr ansehen
Unternehmen hat geantwortet
Winchester Hub is just breathtakingly fantastic ,so easy to park , several disabled bays . Wonderful coffee shop and toilet facilities, also children's play park too . This is a fast hub facility and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
Kontaktinformationen
Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, Vereinigtes Königreich
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3,7
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987 Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Mixed feelings of St Mellion
Having used the chargers at St Mellion estate, Saltash, Cornwall over the past few days, it was dissapointing to see bays occupied by vehicles that were still connected to the chargers, but no owners were to be seen, also, bays had ICE vehicles in them, again, no owners to be seen. This makes a mockery of the availability of chargers showing in the app! Surely St Mellion staff should police this and issue fines for misuse.
Luckily, I have managed to find an available bay on my recent visits this week, and the charge was excellent!
5. August 2026
Bewertung ohne vorherige Einladung
Charging station at Friday Street Farm shop
Convenient location next to a farm shop and good cafe adjacent to the A12 near Friston; the technology worked, no problems unlike at a rival operator.
9. Juli 2026
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Antwort von instavolt.co.uk
Hi Gareth, thank you for leaving us a 5 star review, we are really pleased to hear that you had a positive experience when charging with us. We hope to see you on the Network again soon. Kind regards, the InstaVolt team.
Don’t use or ring Instavolt
On Tuesday 14 July, I had an hour to charge my car, in between my jobs. I had a few errands I needed to do in Wylde Green before I went to work, After work I was driving from Birmingham to Stafford and only had less than 40 miles range left on my car, so I went to use the Instavolt charger at The Lanes in Wylde Green. After about 15 minutes of the charger not working, I rang the customer service number, this was not helpful at all, I explained that I had tried to charge my car and nothing happened, thst 2 credit card authorisations had been been placed on my credit card. The female advisor didn’t know how to help or what to do, in short she said she would contact Technical Team but no one ever rang me back, the first time I asked her to transfer me to a Manager she transferred me to The AA BREAKDOWN? Then I rang back and asked her about the app and how I charge and she said she didn’t know but would look at the manual? I then asked her to transfer me to a manager and the call was cut off . I then rang back and spoke to Nicole who I can only describe as rude, unhelpful and not what a customer agent should conduct herself on the phone. I explained about her previous colleague and she said we only get 1 day training, I asked how she can rectify the situation as now Im running late for work abd still not got my car charged… I asked her if she could talk me thru using the app as I thought maybe that might work and get my car charging? Nicole’s response was, I don’t have an ev charger, I don’t know how to use the app, we use a different system in the office and I can’t help you! I asked to speak to a Manager and she said there were no Managers in the country that I could speak too? She said she worked for a 3rd party call centre and didn’t work for Instavolt and the only thing I could do was to send in a complaint by email! What is the point of having a customer service call centre if you can’t get assistance there and then? I then asked Nicole for her name and the company she worked for? She gave me her name and refused to let me know which company she worked for? She then said when I asked again that she was terminating the call. I can honestly say this whole episode was an ordeal, all I wanted to do was to charge up my car for my journey later on in the evening after work. I explained that I work in the EV Charging Installation sector and we as a company would never speak to any of our customers this way. Thankfully I will be having my home charger installed next week and will not use the Instsvolt chargers again. I am one very unhappy customer, I do hope that all your calls are recorded for training and that someone from Instavolt listens to how the agents from their 3rd party call centres deal with customers. I would consider a different call centre company and recommend that further training be provided in the use of apps and customer service.
14. Juli 2026
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Antwort von instavolt.co.uk
Hi Nirm,
Thank you for taking the time to provide such a detailed account of your recent experience at our charging station.
We are very sorry for the difficulties you experienced when attempting to charge, particularly when you had limited remaining range and needed to continue your journey. We appreciate how stressful and frustrating this situation must have been.
We are also extremely concerned by the service you have described receiving from our telephone support team. InstaVolt has a dedicated internal Customer Support team, and we also work closely with trusted support partners to ensure assistance is available to our customers 24 hours a day, seven days a week. All agents supporting InstaVolt customers are expected to be fully and comprehensively trained and to provide a high standard of service. This includes having knowledge of the InstaVolt app, understanding the charging process, and having access to the tools and guidance needed to talk customers through the relevant steps.
The support you received falls well below the standard we expect. You should have been assisted promptly and professionally, particularly while you were at the charger and required immediate help. We have escalated your complaint so that the relevant calls can be located and reviewed. Your feedback regarding the conduct of the agents, the level of training provided and the handling of your escalation requests will be shared with the appropriate management team for investigation.
We would welcome the opportunity to discuss your experience with you directly. Our Customer Service & Experience Manager has emailed you to arrange a call to discuss the matter further.
We are sorry that what should have been a straightforward charging stop became such a difficult experience. We take your comments seriously and fully understand why this incident has affected your confidence in using the InstaVolt network.
Please accept our sincere apologies for the inconvenience, stress and delay caused.
Kind regards,
InstaVolt
Locked me out of my account and…
Locked me out of my account and prevented me from charging because I was 2p overdrawn -had to wait 30 minutes on the phone to sort it out with a baby crying in the back of the car. Thanks, made our holiday really nice.
13. Juli 2026
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Antwort von instavolt.co.uk
Hi,
Thank you for your feedback, and we're sorry to hear about your experience. We appreciate how stressful this must have been, especially whilst travelling with a young child.
If there is an issue with your app account that prevents you from starting a charging session, you can still use our chargers by tapping your contactless payment card or mobile wallet directly on the charger to start charging. This does not require you to be logged into the app.
We apologise for the inconvenience caused and appreciate you taking the time to share your experience.
I would like to say a massive thank you…
I would like to say a massive thank you to Dylan from customer services who assisted us to get to our daughter’s graduation on time after a panic at the charging station in Portlethan. Thank you ☺️
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Mr Sommerville,
Thank you so much for your lovely review. We’re thrilled to hear that Dylan was able to resolve your issue and that your daughter got to her graduation on time.
We’ll pass your feedback on to Dylan, and we hope to see you on the network again soon.
Kind regards,
InstaVolt
£100 parking fine for using the…
£100 parking fine for using the Southampton (Tollbar Way / Hedge End) charger — avoid this trap.
I used the InstaVolt charger at Southampton – Tollbar Way, Hedge End and ended up with a £100 parking fine simply for charging my car. I didn’t see a single clear sign warning that you can be fined while paying InstaVolt for a charging session. And judging by other reviews, I’m far from the only one — this location is catching people out again and again.
What’s worse is that InstaVolt clearly knows this is happening. Multiple customers have complained about the exact same issue, yet nothing has been fixed. No improved signage, no warnings in the app, no notice on the charger page — nothing. It feels like they simply don’t mind their customers being fined, as long as they can blame a “third‑party parking operator” afterwards.
If a charging point repeatedly results in £100 penalties for genuine paying customers, that’s not an accident — that’s a set‑up that InstaVolt chooses not to fix.
This location is a trap.
Avoid the Southampton / Hedge End InstaVolt charger unless you want a £100 surprise in the post.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Svetlana, thank you for taking us the time to leave us a review. We do apologise for the inconvenience caused. Unfortunately, the parking restrictions are managed by a 3rd party, which means that the existing parking restrictions still apply to customers even when using our charging stations. Our signage in between the chargers states that existing parking restrictions still apply, and this is also outlined on the app. There should also be signage installed by the car park operators that details the specific restrictions. We can see that there are various signs that have been installed by the car park operator, detailing the specific restrictions.
Having said this, we appreciate the inconvenience caused by this fine and can create a proof of charge document that you can use to help with your appeal. If you would like us to provide this for you please can you email us at info@instavolt.co.uk and provide the time, date and cost of your charging session, and a copy of the fine if possible.
Kind regards, the InstaVolt team.
Couldn't Charge My Seat Mii At KFC Handsworth Sheffield
I tried to charge my Seat Mii at an instavolt rapid charger having only had my car three weeks and used the 7kw charger at the local park and ride. On two initial attempts I used the tap and go method and on both of these it started to charge then stopped abruptly of it's own accord after just a minute or so. (Admittedly, on my first attempt I opened the door straight after starting to charge as I'd left something I needed in the car!) I then switched to the charging station next to it and tried again. After my third unsuccessful attempt at this port I rang customer services. The gentleman struggled to find my location as he was asking me for a non-existent charge location number on a machine that didn't have one. I kept repeating the location - KFC Handsworth - until eventually he found it. He then talked me through the same process which had failed previously and when I appeared to be up and running he politely but wearily ended the call. Unfortunately it stopped charging as soon as he had put the phone down. I rang back and got another call handler who asked me for the same non-existent location number - and they could only continue if I went into Greggs to get the postcode. She then could only associate it with a charger in a completely different part of Sheffield (I checked the postcode Gregg's had given me and it was correct for where I was.) She then found where I was and put me on hold to speak to a technician before coming back to tell me it must be a fault with my car's battery not wanting to charge too rapidly.
In a mild but justified panic I drove to Rotherham services and used one of their fast charging Applegreen chargers which worked fine - despite being a more aggressive 400kw supply as opposed to the failed Instavolt's 250KW. (Then I couldn't get myself a starbuck's as my bank had blocked my debit card due to the dodgy appearance of all my Instavolt payments!)
This was a very disappointing experience for a new EV owner and I would appreciate some guidance and encouragement for going forward.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good morning Mark,
Thank you for taking the time to share your experience. We’re really sorry to hear about the difficulties you had at our KFC Handsworth charging station (S13 9BH). The charger name should be displayed near the top of the charger’s user screen, this is what our call agents were trying to locate so they could identify the correct unit. We’re sorry for the inconvenience caused by the delay in finding the correct location when speaking with our support team. Please could you email us at info@instavolt.co.uk with the date and approximate time this happened, so we can investigate the charging attempts on our back-office system?
Thank you in advance,
InstaVolt
Disappointed and waiting on service query
Used for first time
£45 pre auth taken from bank
Spent £24 on a charge
Then the day after the £45 charged changed and added on the £24
So loads gone from my bank.
Email CS and had a response, sent details but no reply bk.
This is not acceptable and turn around time on service queries not good either.
Depending on outcome, I wont be in a rush to use this service again.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Thank you for your review. We’re sorry to hear about your experience.
The initial £45 charge is a pre-authorisation that is taken to validate the payment card before charging begins. Once the charging session is complete, this is replaced with the actual cost of the session. Depending on your bank, there can sometimes be a delay while the pre-authorisation is released, which can make it appear that both amounts have been charged at the same time.
We also apologise if you have not yet received a follow-up to your enquiry. This is not the level of service we aim to provide. If you could reply to your existing email or contact us at support@instavolt.co.uk with your details, we would be happy to review the transactions and provide an update.
We appreciate your feedback and hope we can resolve this matter for you quickly.
Instant redress from InstAvolt
I had a very poor experience with InstaVolt a few days ago and left a review about it. InstaVolt immediately contacted me, asked for more information and investigated my complaint. They have got back to me again and explained the situation and made some redress.
I think that is worth celebrating with a positive review!
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello Gill, thank you for updating your review.
We're pleased that we were able to investigate your concerns, provide an explanation, and reach a resolution for you. We always aim to look into any issues thoroughly and support our customers as best we can.
Thank you for taking the time to share your follow-up experience. We really appreciate your feedback and hope to see you charging with us again soon.
Kind regards, The InstaVolt Team
Double charge!
First time using today. Looked easy enough. Paying by card and there are 3 instructions. 1) tap card 2) plug in and charge 3) tap card again to finish transaction. Easy enough!!!!! 1) Tapped card and £45 taken from card -fair enough they have to make sure they get their money. 2) plugged in and charged away…. Very quick, happy days!!!’ 3) tapped card to finalise payment )as instructed) and ANOTHER £45 taken….. not happy!….. only spent £20 so now to wait for £70 to be returned to my account….. wonder how much interest they make on payments like this???
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
We understand your concern regarding the £45 pre-authorisation amounts that appeared on your card.
When using contactless payment, a pre-authorisation is requested by your bank to verify that sufficient funds are available. Depending on the bank and card provider, a second pre-authorisation may be requested when ending the charge. These are not additional charges and InstaVolt only collects the final cost of the charging session,
Any unused pre-authorised funds are released automatically by your bank, although the time this takes can vary between card providers. InstaVolt does not receive or retain these funds, nor do we earn any interest from them.
If you would like us to look into your specific charging session, please contact our support team with the details and we'll be happy to assist.
Kind regards,
D i c k Turpin would be proud. Cost is extortionate almost 90ppkwh
Cost is extortionate almost 90ppkwh. How can they justify this when equivalent companies charge far less for rapid chargers. Won’t be using again. Literally highway robbery. Far cheaper options available.
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon,
Thank you for taking the time to provide your feedback on our price per kWh.
Our price is in line with ultra-rapid providers in the UK who offer a contactless, pay-as-you-charge rate on networks of a similar size. Our continued investment in our network ensures we provide a quality customer experience, with well-maintained chargers, high levels of reliability and an ever-growing network of nationwide chargers. However, we will ensure that your thoughts are passed on to the relevant team for consideration.
Kind regards, The InstaVolt Team
didnt return my remaining deposit money…
didnt return my remaining deposit money immediately it took 45 pounds and i only used 15. . When I phoned up and an automated service said it can take up to ten working days. this is simply not good enough i will never use again and advise everyone else not to
14. Mai 2026
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Antwort von instavolt.co.uk
Good afternoon,
Thank you for your review.
When you initiate a charge via a card, a pre-authorisation fee of £15.00 or £45.00 (depending on the charger model) will be reserved on your card. This will be taken each time you tap your card to try to start a charge and is intended to validate the payment card and ensure that sufficient funds exist to complete a transaction. Depending on who you bank with you may see these as pending transactions or they will appear to have been taken from your account.
If the charge was successful, the pre-authorisation amount will be cancelled and replaced with the actual amount you were charged for the electricity received. If your charge was unsuccessful, the amount will be returned automatically. All pre-authorisation amounts are released automatically by InstaVolt; depending on who you bank with, it may take 5-10 working days (or sooner) to reflect this.
If you use our chargers regularly and would like to work around the pre-authorisation fees, you could download our app and select a pre-payment account. With a pre-payment account, you are required to deposit funds before a session is started, so no pre-authorisation is necessary.
I hope the this helps, so that we can look into your session further please may you respond to our information request and we will be able to continue our investigation.
Kind regards, The InstaVolt Team
The App constantly signs out
The App constantly signs out, where, the biometric login has been set up, resulting in having to constantly managing credentials when standing wanting to charge!
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi, thank you for your review. We’re really sorry to hear about the issues you’ve been experiencing with the app signing you out, especially when you’re trying to start a charge.
That’s certainly not the experience we want for our customers. We’d like to look into this further for you, as this isn’t expected behaviour. Please could you contact us at app.support@instavolt.co.uk with a bit more detail about your device and app version so our team can investigate and help resolve this as quickly as possible.
Great chargers at Booths in Windermere…
Great chargers shame about Pre Auth....at Booths in Windermere however its pricey and whilst my charge cost was £20 currently £45 has been debited from my account. Just charge me for what i use! If i pay at a petrol station i'm charged for what i use.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good morning Darren,
Thank you for your four star review, and for your feedback.
When you initiate a charge via a card, a pre-authorisation fee of £15.00 or £45.00 (depending on the charger model) will be reserved on your card. This will be taken each time you tap your card to try to start a charge and is intended to validate the payment card and ensure that sufficient funds exist to complete a transaction. Depending on who you bank with you may see these as pending transactions or they will appear to have been taken from your account.
If the charge was successful, the pre-authorisation amount will be cancelled and replaced with the actual amount you were charged for the electricity received. If your charge was unsuccessful, the amount will be returned automatically. All pre-authorisation amounts are released automatically by InstaVolt; depending on who you bank with, it may take 5-10 working days (or sooner) to reflect this.
If you use our chargers regularly and would like to work around the pre-authorisation fees, you could download our app and select a pre-payment account. With a pre-payment account, you are required to deposit funds before a session is started, so no pre-authorisation is necessary.
We hope the this helps and if you have any other questions or concerns, please let us know at info@instavolt.co.uk.
Kind regards, The InstaVolt Team
Very happy with my initial visit to an…
Very happy with my initial visit to an instavolt charger but upon returning to top up before returning home I found two abandoned cars occupying the spaces which was very frustrating!
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello Sonja,
Thank you for your five star review and for your message with regards to the blocked charger at our site. Please accept our apologies for the inconvenience caused by this.
If you happen to find a charger blocked in future, if practical, please speak with a member of staff at the site to see if the car owner can be identified and asked to move. If this isn’t possible, or is a reoccurring issue, please supply images of the blocked charging bay to info@instavolt.co.uk so we can raise this with the site manager.
We hope this helps, if you have any other questions regarding this, please let us know.
Kind regards, The InstaVolt Team
***AVOID***
Blames car and weather for slow charges. No errors with their machines apprently.... Never had this issue with any other company.......
Apprently you dont pay for the speed of the charger.
So they can offer you 48-50kw on a 160kw charger at top prices.
Never had issues with any other companies fast charging. Seems very strange..........
Thats 1 customer lost. Thats not how you build a customer base.
***UPDATE***
I had already given you this information, but my car was the issue apprently. No other issue with any other companies chargers only instavolt.
Please listen to your recorded calls.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello Ian,
Thank you for taking the time to leave your feedback, and we are sorry to hear about your experience.
Charging speeds can be influenced by a number of factors, including your vehicle’s battery management system, state of charge, battery temperature, and external conditions. That said, we certainly would not expect this to leave you feeling dissatisfied, and we would like to take a closer look at what happened during your session.
To help us investigate this properly, could you please respond to our information request with a few details such as:
The location of the charger used
The date and time of your session
Your vehicle make and model
Any screenshots or session details you may have
Once we have this information, we will review the session data and be able to provide a more detailed explanation.
We appreciate your feedback and would really like the opportunity to look into this further and restore your confidence in our service.
Kind regards, The InstaVolt Team
£45 pre auth!!
£45 pre auth!!! Wtf. Excessive to say the least. Charging worked well but pricey and painful on the bank.
Rented an EV in Cumbria and every other charging point had £10-£25 pre auth and I was doing £10 charges just to give my rental enough juice to make the next stop along my way. It's also the fault of the Citroen EV I had with a poor battery capacity and my own timing restrictions as I travelled but £45 pre auth really??? All the other ones (x3), BE.ev (£25 pre auth), Tesla supercharger (£20 pre auth) and Gridserve at Southwaite services (£10 pre auth) all resolved my actual payment within seconds after finishing charging. NOT Instavolt?! Still waiting for £35 back against a £10 charge on a £45 pre auth. AVOID IF YOU'RE IN THE SAME BOAT AS ME AND DON'T HAVE UNLIMITED MONEY TO WORK WITH!! find your nearest alternative.
Instavolt, reduce your pre-auth in line with other companies or bring the timely resolution in line and not 5-10 working days as per your website. Wth are you thinking?
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon,
Thanks for taking the time to share your feedback, and we are sorry to hear about your experience.
We understand your concerns around the £45 pre-authorisation and the delay in the remaining balance being released. While only the final cost of your charge is taken, the timeframe for the release of any unused funds can vary depending on your bank, and in some cases may take up to ten working days to show back in your account.
We appreciate your comments regarding both the pre-authorisation amount and the release times, and we will ensure this feedback is shared internally.
If you would like us to look into your specific session and payment, please feel free to respond to our information request with a few more details (date, time and total cost of charge) and we will be happy to help.
Kind regards, The InstaVolt Team
Visited InstaVolt in Whitehaven today…
Visited InstaVolt in Whitehaven today for the first time and had a great experience. I bumped into Danny, who clearly works for InstaVolt, as I was a bit unsure about the process and asked for some help. He was excellent—very helpful, knowledgeable, and took the time to get everything sorted for me. Danny is a real credit to InstaVolt. Thanks again for the support; I’ll definitely be using their charging facilities again.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello, thank you for your 5 star review. We are so pleased to hear about your experience with Danny, pleased rest assured we have passed your feedback across to him. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
I’m not sure why I would come back
I’m not sure why I would come back, expensive and just 53kW charging. Only 9 cars here and loads of empty chargers so it’s not busy. Bit of a rip off really
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Gary, thank you for taking the time to leave us a review. We are sorry to hear that your visit did not match your expectations. Please do send us an email to info@instavoltco.uk with the details of your charging session so that we can look into this for you. Kind regards, the InstaVolt team.
Easy to understand stations as im a…
Easy to understand stations as im a newbie EV owner and have had problems with my home one. Convenient and fast charging.
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello Rebecca,
Thank you for your five star review, we are very glad to hear our charging stations are easy to understand as someone who is new to EVs! We do hope you see you back on the Network again soon.
Kind regards, The InstaVolt Team
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