Had issues at a charging station. Called support and after holding for a little while a young lady resolved the issue by remote booting the charging station. Stunningly good service making a stressfu... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Took too long to get to the bottom of my issue. And the issue was terrible coms, as dynamic price charging has been introduced without anyone really been notified. Which led to me paying for m... Mehr ansehen
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I was quite stressed as I’ve only been using an EV for 2 weeks and had travelled from Liverpool to Cornwall and when I went to charge the car, it wouldn’t charge at station 2 after trying 3 times ( ev... Mehr ansehen
Unternehmen hat geantwortet
Disappointing first experience of the new BP Pulse at Tingley, West Yorkshire. I have an EV, but on this occasion stopped for tyre pressure check and air. However the payment system wasn’t working. C... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktinformationen
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Vereinigtes Königreich
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,1
Gut
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Not had any problems when charging
Not had any problems when charging, just tap the card and away you go. If only all of them was as easy.
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Martin,
thanks for your review! We're delighted to hear you've had a smooth and hassle-free charging experience. 😊
It's great to know that simply tapping your card gets you charging and on your way without any issues. Making charging as quick and easy as possible is exactly what we aim for.
Thanks for taking the time to share your feedback and for choosing bp pulse. We hope to see you charging with us again soon! ⚡🚗
Gary, bp pulse team
Def Leppard Concert July
Def Leppard Concert July. Good venue but drinks etc. inside are extortionately expensive. Factor that into any costs when you plan a visit
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Boggylin,
thanks for your review. We're pleased to hear you enjoyed the venue and had a good experience overall. 😊
We're sorry to hear you found the food and drink prices inside to be expensive. We appreciate you taking the time to share your feedback, as it can be helpful for other visitors when planning their trip.
Thanks again for sharing your experience with us.
Gary, bp pulse team.
The lady on the phone was amazing
The lady on the phone was amazing. She was so patient and talked me through everything so that I could get charging . In the end she had to activate it at her end - I was so grateful.
19. Juli 2026
Antwort von bppulse
Hi Clare,
Thanks so much for your feedback! 😊 We're delighted to hear our team member was able to help get you charging. We know it can be frustrating when things don't go to plan, so it's wonderful to hear she was patient, supportive, and able to talk you through everything.
We're especially pleased she could get things sorted by activating the charger remotely when needed. We'll be sure to pass on your kind words — they'll really appreciate them! ⚡👍😊
Gary, bp pulse team.
On holiday found a double charge point…
On holiday found a double charge point nearby. Very good. Second time one of the charging points was down. Moved over to the other charge point. No problem. Third time I went to use the one I previously used was down and the other one was now up and running. Bit of a nuisance but ok as long as one works
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Thanks for sharing your experience. We're pleased to hear that you were able to charge successfully during your holiday and that an alternative charger was available when needed. ⚡🚗 We appreciate your understanding, but we also recognise that having chargers alternate between being available and unavailable isn't the experience you should expect from our network. Reliability is a key priority for us, and every charger should be ready when our customers need it. We've shared your feedback with the relevant team for review, as recurring availability issues help us identify locations that may require additional attention. Thank you for taking the time to let us know, and we hope your future charging experiences are even more seamless and dependable. Safe travels and happy charging! 😊🔋- Mikael, bp pulse support
Went to Gravesend free car park put got…
Went to Gravesend free car park put got a £10 fine for charging over an hour and a half I've got a hybrid takes longer than an 90mim to charge my car and I was having a meal. Took me 2 hours for a meal with my family won't be using them again if I go out. I had an excellent response from bppulse as they refunded my fine, and they gave me information to safely charge my car next time. I am very satisfied with their aftercare. Thank you.
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Alan, Thank you for taking the time to speak with me today regarding your experience at our public charging location on the 17th of July 2026 at Parrock Street Car Park, Parrock Street, Gravesend, DA12 1HF (Unit ID: UC25062).
As discussed, charging sessions on chargers rated at 50kW or above are subject to an overstay fee after 90 minutes in order to promote fair access and availability for all users. However, charging sessions on our 7kW units do not incur an overstay fee.
As this is the first time you have incurred an overstay fee, I am pleased to provide a £10.00 credit voucher as a one-off gesture of goodwill.
Yours faithfully,
Gary, bp pulse team.
Horrible experience! Losing money because of delayed receipts and unreachable support
I am extremely frustrated with BP Pulse. I charged my car and urgently need the receipt to get reimbursed by my company. My company gives me a strict 3-day window to submit expenses. It has now been 4 days, and I am actively losing money because BP Pulse has completely failed to provide a receipt.
I filled out their submission form days ago, and they never replied. When I called customer service, they told me I just have to wait up to 7 days! To make matters worse, I am calling them from abroad, so I am losing even more money just trying to get a hold of them on the phone. There isn't even a live chat or a direct email address available to handle this quickly.
Most other EV charging companies provide instant receipts right after the session ends. What is wrong with BP Pulse? Why does it take a week to generate a simple proof of payment? Because of their broken system and slow customer service, I am out of pocket. Absolutely horrible experience—avoid if you need reliable receipts for business tracking!
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Marco, we’re really sorry to hear about your experience and can completely understand how frustrating this must be, especially with a tight reimbursement deadline and the added cost of calling from abroad.
To help going forward, the quickest way to access receipts is via the bp pulse app, where they can be downloaded shortly after your charging session has ended. We appreciate this doesn’t resolve the delay you’ve already faced, and we’re sorry for the inconvenience caused. For business customers the best way forward in tracking expenses is our BP fuel and charge cards which provide monthly invoices.
I’ve also reached out to you via email to support you further and ensure this does not occur in the future.
Thank you for your feedback, it’s really important to us and helps us improve the service we provide. George ^bppulse team
Good customer service and very quick…
Good customer service and very quick response to my query and adviced that the issue will be resolved soon.
17. Juli 2026
Antwort von bppulse
Hi Iiaz,
Thanks for your feedback! 😊 We're really pleased to hear you received great customer service and a quick response to your query. It's great to know our team could provide reassurance and keep you informed while your issue is being resolved. Thanks for taking the time to share your experience! 👍⚡
Gary, bp pulse team.
Issue with my account
I had an issue with my account, spoke to Lucy in customer services on the telephone. Yes the old way spoke to someone. She was very polite, patient and very helpful. She listened to my issue and I am pleased to say all is well now. Thank you BP Pulse for still employing people for us old un's to speak to.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Anthony,
Thanks so much for your lovely feedback! 😊 We're delighted to hear Lucy was able to get everything sorted for you. It's great to know she took the time to listen, understand the issue, and provide the patient and helpful support you needed.
We'll be sure to pass your kind words on to Lucy — we're sure she'll really appreciate them. And we're glad you were able to speak to someone directly and get things resolved. Thanks again for taking the time to share your experience! 👍⚡😊
Gary, bp pulse team.
Excellent advice on the telephone.
16. Juli 2026
Antwort von bppulse
Hi Derek,
Thanks so much for your feedback! 😊 We're really pleased to hear you received excellent advice and had a positive experience with our team. We'll be sure to pass your kind words on — thank you for taking the time to share them! 👍⚡
Gary, bp pulse team.
Belinda was brilliant 🤩 a star whdn most needed
Belinda was very helpful a godsend when I was down to my last 5% of charge I was so grateful this lady was at hand to re set the system to alllow me to charge my car and guide me through the process , So a big thank you to this lovely lady
15. Juli 2026
Antwort von bppulse
Hi Steve,
Thanks so much for your lovely feedback! 😊 We’re delighted to hear Belinda was there to help when you were down to your last 5% battery — we can imagine that was a stressful situation!
It’s wonderful to know she was able to reset the charger and guide you through the process with such care and support. We’ll be sure to pass on your kind words to her — she’ll be thrilled to hear them. Thanks again for taking the time to share your experience! ⚡👍🌟
Gary, bp pulse team.
More failures than not
I usually try to charge my car at Holmbush centre, Shoreham, unfortunately more often than not the whole situation ends with me in tears... It is very frustrating, I have the BP app on my phone which half the time doesn't work I call my husband who tries to connect from home, app doesn't work for him either... it is distressing because if i am desperate to charge the car I can't, luckily I don't live too far . Our car is a mobility vehicle and unfortunately we don't have facilities to charge it at home.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Thank you for your feedback, we really appreciate you taking the time to share this.
I’m truly sorry for the repeated issues you’ve experienced at Holmbush Centre and with the BP app. I understand how distressing and frustrating this must be, especially given your reliance on the vehicle and lack of home charging.
Please accept my sincere apologies for the inconvenience and the impact this has had on you. This is not the experience we want to provide. I have reached out via email so we can discuss this further and work towards a more reliable solution for you. George ^bppulse team
What made your experience is greet
What made your experience is greet. The company doing well thanks
12. Juli 2026
Antwort von bppulse
Hi Mohamed,
Thanks for your feedback! 😊 We’re really pleased to hear you had a great experience and that our team could help make things go smoothly. We appreciate your kind words and your support — thank you for choosing bp pulse! ⚡👍
Gary, bp pulse team.
Absolutely joke when to charge my car…
Absolutely joke when to charge my car took 60 pending of my account didn’t charge the car an still no money back into my account been on phone twice with them took the money pending on the 8th at 6.30 pm an now the 12th an still no money back in my account I will not be using them again an making sure that anyone asks were to charge they will be told stay away from them now I need to get bank to look into it
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi David, thank you for your feedback, we’re really sorry to hear about your experience, we understand how frustrating this must be. I’ve contacted you via email to further investigate this matter provide a further update. Please let us know if you need anything further. George ^bppulse team
Brilliant customer service
The lady on the other side was brilliant I had only 7 miles left on my car so I was in a bit of a panic as I am not familiar with all this new tech but she talked me through the whole process and was patient and helpful these days these characteristics are very hard to find was genuinely helpful. Once again thank you and keep up the good work
9. Juli 2026
Antwort von bppulse
Hi Ahmed,
Thanks so much for your wonderful feedback! 😊 We’re delighted to hear our team member was able to help when you needed it most. Running low on charge and dealing with unfamiliar technology can be stressful, so it’s great to know she was able to talk you through everything with patience and care.
We’ll be sure to pass on your kind words — they’ll mean a lot. Thank you again for taking the time to share your experience, and happy charging! ⚡👍
Gary, bp pulse team.
While the machine is saying 300kw/150…
While the machine is saying 300kw/150 or even 50, sometimes gives you lower than 25 kwh and delay you from getting to the work.
16. Jänner 2026
Antwort von bppulse
Hi Abdullahi,
Thanks for your feedback. I'm sorry to hear that you've experienced lower charging speeds than expected, especially when you're relying on a quick charge to get back on the road and make it to work on time.
Charging speeds can vary for a number of reasons and aren't always determined by the maximum power rating shown on the charger. Factors such as your vehicle's maximum charging capability, battery temperature, battery state of charge, and whether power is being shared between multiple vehicles can all affect the speed you receive. As a battery becomes more full, it's also normal for charging speeds to reduce to help protect the battery.
That said, I completely understand how frustrating it can be when a charger advertised as 300kW, 150kW or 50kW delivers a much lower charging rate than expected.
Thank you for taking the time to share your experience with us. I'll make sure your comments are passed on to the relevant teams for review.
Gary, bp pulse team
Make sure you ask for EllisaF. To be honest BPPulse weren’t doing…
To be honest BPPulse weren’t doing well. I was left frustrated with the first two calls I made, I felt a bit fobbed off and nothing was resolved. I was about to give up on BPPulse for good, but the third or fourth time I called I spoke to Ellisa.F there and she was brilliant, patient, friendly, knowledgeable and thorough and sorted out the problem.
11. Juli 2026
Antwort von bppulse
Hi Craig,
Thanks for your feedback! 😊 We’re sorry to hear your first experiences didn’t meet expectations and left you feeling frustrated. However, it’s fantastic to hear that Ellisa was able to turn things around for you.
We’ll be sure to pass on your kind words — she’ll be delighted to know her patience, knowledge, and dedication made such a difference. Thank you for giving us the opportunity to put things right, and for taking the time to recognise Ellisa’s excellent support! ⭐👍
Gary, bp pulse team.
Absolute rip off preauthorisation of…
Absolute rip off preauthorisation of £60. There is just no need. I was desperate yesterday and had to stop at a BP. It failed once and ended up with £120 on preauthorisations. This happens a lot where the authorisation fails but charges. The difference with you is im temporarily £120 down and very angry about it. Il never stop at BP again I promise you that. Useless reply.. il n3ver stop at BP again..
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Adam.
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it can be to see multiple pre-authorization holds applied, particularly when a charging attempt is unsuccessful.
The pre-authorization is a temporary hold used to verify the payment method before charging begins. If a charging session fails, the hold is automatically released by the card issuer, although the timeframe can vary depending on your bank.
We're sorry this experience has left you feeling disappointed, and we appreciate the impact this can have while the funds remain unavailable. Feedback such as yours is important and helps us identify where we need to improve both our service and customer experience.
Thank you again for sharing your comments. Paula, bp pulse
Worrying
When you rock up to a BP charger like I've did previously at Perth you think fast charge coming and it does.
Drive another 90 min north to Aviemore where we desperately need a charge we rock up to another fast BP charger
The only problem this machine doesn't take easy wireless bank payment a
easily previously as Perth facility did.
A full 30 min wait before we had to register and call to finally get a charge
All BP chargers should be taking bank card payment
When you are on the middle of nowhere on the middle of Scotland and you need a charge this is poor
6. Juli 2026
Antwort von bppulse
Hi Alan.
Thank you for taking the time to share your feedback. We're pleased to hear you were ultimately able to charge, but we're sorry the experience wasn't as straightforward as it should have been.
We understand how frustrating it can be to arrive needing a charge and then experience delays getting started, especially when travelling in a more remote area. We appreciate your comments regarding contactless payment availability and recognize the convenience this offers when customers need to charge quickly without having to register or contact support.
Your feedback has been shared with the relevant team as we continue to improve the charging experience across our network.
Thank you again for your comments, and we hope your next charging experience with us is a smoother one.
Paula, bp pulse
Excellent customer service
Excellent customer service. I had problems with my payment card, my call to customer service was answered immediately. The very patient, understanding and friendly lady at customer service talked me though how to pay online. She stayed stayed on the line until car started charging making the whole experience stress free.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Gillian. Thanks for sharing your experience! We're delighted to hear our Customer Care team was able to provide such helpful support and guide you through the payment process. It's especially wonderful to know that our adviser stayed on the line until your charging session had started, helping to make the experience stress-free and reassuring.
We'll be sure to pass your kind feedback on to the team and the adviser involved. Thank you for choosing bp pulse, and we hope to see you charging with us again soon. Paula, bp pulse
Antwort von bppulse
Hi Dimitar. Thanks for sharing your experience! We're delighted to hear our Customer Care adviser was able to help and provide the support you needed. We'll be sure to pass your kind feedback on to the team.
Thank you for choosing bp pulse, and we hope to see you charging with us again soon.
Paula, bp pulse
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