Had issues at a charging station. Called support and after holding for a little while a young lady resolved the issue by remote booting the charging station. Stunningly good service making a stressfu... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Took too long to get to the bottom of my issue. And the issue was terrible coms, as dynamic price charging has been introduced without anyone really been notified. Which led to me paying for m... Mehr ansehen
Unternehmen hat geantwortet
I was quite stressed as I’ve only been using an EV for 2 weeks and had travelled from Liverpool to Cornwall and when I went to charge the car, it wouldn’t charge at station 2 after trying 3 times ( ev... Mehr ansehen
Unternehmen hat geantwortet
Disappointing first experience of the new BP Pulse at Tingley, West Yorkshire. I have an EV, but on this occasion stopped for tyre pressure check and air. However the payment system wasn’t working. C... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktinformationen
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Vereinigtes Königreich
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,1
Gut
9384 Bewertungen
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I would rate negative... Never use!
I would rate negative...
I can't believe I forgot how awful my experience with this company was in the past, when they did the exact sdame thing they just did to me. They took 2 authorisations on my bank of £60ea, so £120 for what was only going to be a £5 top up as they are a rip off. Drove away £120 poorer -still am 3 days later.
I got home with about 8 miles range. Rang to complain and they convinced me to go to local station where they would start a remote charge - at least I would have fuel then. I made it VERY clear I didn't want much as couldn't afford their prices, but had to wait in a queue on the phone to end the charge (something they said would be quick) which took so long car was charged way over 70%, with energy I DID NOT WANT.
Even after replying to their email today I have had nothing from them. They know I'm disabled, that this screwed up my bills, that I had no other money, they still "can't manually cancel authorisation"
I haven't experienced this with ANY other charging company, member or not, I always get my money back INSTANTLY. This feels like fraud of some kind.
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi John. Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and the impact this has had on you. We understand how concerning it can be to see multiple pre-authorization holds applied to your account, particularly when funds are tight. We also appreciate how frustrating it must have been to experience delays ending your charging session after making it clear you only wanted a small amount of charge.
Pre-authorization holds are applied by the payment provider and are automatically released by the card issuer; however, we appreciate that this does not lessen the inconvenience while the funds remain unavailable.
We're sorry that, on this occasion, our service did not meet your expectations. We value all feedback and use it to help improve both our products and customer experience.
If your case is still ongoing, please continue corresponding with our team via heretohelp@bp.com so we can ensure all available information is reviewed. Paula, bp pulse
Bp pulse are an absolute disgrace and…
Bp pulse are an absolute disgrace and actually harm the cause to go electric. Firstly their costs are like a lot of the other operators way to high, absolutely no operator shoukd be charging more than 45p per kwh for any charger. The chargers aren't repaired quick enough if they become broken they cone across as they just don't care, An example of this is the Wilkinson Street chargers in Nottingham. At the end of April the fast chargers had the cable cut off at this location. We're now into July and they've still not been repaired, in contrast the Tesla superchargers at Mcarthur designer outlet in South normanton had 13 cables cut off. within 24 hours these chargers where back up and running again, that's what you call being serious about the ccause. BP are a multi billion pound company that can't even get basics correct. Tip if you can't be bothered with your charging part of the company sell it to someone that can. As a non Tesla owner I say thank goodness that a lot of the tesla superchargers have been opened up, if they can do it at 21p per kwh then BP can certainly do so too but instead proceed to run a lack lustre approach to the business. If your a decision maker at BP pulse you should all hang your heads in shame and certainly not be taking your, no doubt 3 figure salaries.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi, thank you for taking the time to share your feedback. We're sorry to hear that your experience with bp pulse has left you feeling disappointed. We understand your concerns regarding charger availability, repair times and pricing. We appreciate how frustrating it can be when chargers are unavailable, particularly if repairs take longer than expected. We also recognize the impact this can have on confidence in public charging infrastructure.
We're continually investing in our network and working to improve reliability across our charging locations. Feedback such as yours helps us understand where we need to do better and where our customers feel improvements are most needed. We appreciate you highlighting your experience at Wilkinson Street, Nottingham, and we're sorry we haven't met your expectations on this occasion. Thank you again for your honest feedback. Paula, bp pulse
She was able to explain to me in detail…
She was able to explain to me in detail and answered all my queries.
4. Juli 2026
Antwort von bppulse
Hi Jeremiah. Thanks for sharing your experience! We're delighted to hear our team was able to answer all your questions and provide the information you needed. We'll be sure to pass your kind feedback on. Thanks for choosing bp pulse! 😊⚡Paula, bp pulse
Ipswich driver left £120 out of pocket by faulty Northampton BP Pulse charger
I am an Ipswich resident, and I am reaching out to share how a faulty EV charger in Northampton has left me £120 out of pocket due to unfair pre-authorisation holding fees.
On a recent trip to Northampton, I tried to charge my electric car twice at the bp pulse charging station located at Upton Way SF Connect (Upton Way, Northampton, NN5 4EG). The machine failed to deliver any electricity to my vehicle both times. Despite no power being delivered, bp pulse still applied their standard £60 pre-authorisation hold for each attempt.
I immediately opened an official support case on-site, logged under Case Number: 36649974. It has now been over 8 working days, and bp pulse has completely ignored my case and is still holding my £120.
With the current cost of living, having £120 withheld for a service I never received—and being ignored by customer service—is completely unacceptable. I want to warn other drivers from Ipswich travelling out of the area, as well as local motorists in Northampton, about these hidden traps.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi there,
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you encountered while attempting to charge at our Upton Way SF Connect location in Northampton, and we completely understand how frustrating it must be to see £120 tied up in pre-authorisation holds when no charge was successfully delivered to your vehicle.
We appreciate that, particularly in the current financial climate, having access to your funds restricted can cause significant inconvenience and concern. We also recognise how disappointing it can be when you've taken the appropriate steps to report an issue and feel that progress has not been made as quickly as expected.
To provide some reassurance, the £60 pre-authorisation charge is not a payment collected by bp pulse. It is a temporary hold placed by your card issuer when a charging session is initiated, designed to verify that sufficient funds are available. Where a charging session does not proceed successfully, these funds are not captured by bp pulse and are automatically released by the card issuer. However, the timeframe for the funds to become available again can vary depending on the bank or card provider and in some cases may take longer than expected.
That said, we fully appreciate that this does not lessen the frustration caused by the failed charging attempts or your concerns regarding the delay. We can confirm that case number 36649974 has been logged, and we'd like to investigate both the charger performance and your support experience further to ensure the matter is reviewed appropriately.
Yours faithfully, Gary, bp pulse team.
BP Pulse chargers - feedback
I have used 3 BP Pulse rapid chargers. I used the App to activate the charge, but have since received the BP Pulse card. The charges were all rapid. In two cases, the service stations were clean and well-equipped. In the third case (at Prestwick) the site was dirty and frankly fairly unattractive.
The only downside of using BP Pulse is their process of charging £60 upfront, with repayment of the unused amount later. I am still waiting for the repayments.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Tim, thanks for your feedback. Glad you had a good experience overall, though we’re sorry about the Prestwick site and the delay in refunds. To avoid the £60 preauthorisation in future, you can obtain a bp pulse charge card via the app, to start your charge instead. George bp pulse team.
Customer service 101
A special mention to Dee honestly! My goodness. I rarely leave reviews, but Dee absolutely deserves the recognition. I had a very unique sign-up issue that turned into a fairly convoluted process, and from start to finish Dee went above and beyond to help me get everything resolved.
What really stood out was the level of patience, professionalism, and genuine care shown throughout. Rather than offering generic responses, Dee took the time to fully understand my situation, carefully worked through every detail, and displayed exceptional problem-solving skills to find the right solution. I always felt listened to, kept informed, and reassured, even when the issue became more complex.
The attention to detail and commitment to seeing the problem through to a successful resolution was truly top tier. It’s rare to come across customer service of this calibre, and Dee exceeded every expectation I had.
A huge thank you to Dee for the outstanding support. If every customer service representative provided this level of dedication, expertise, and care, every customer experience would be exceptional. A well-deserved 5 stars!
3. Juli 2026
Antwort von bppulse
Good afternoon, thank you so much for taking the time to share this incredible feedback. We are absolutely delighted to hear about your experience and especially pleased that Dee was able to support you so thoroughly.
It is fantastic to know that Dee’s patience, professionalism, and dedication made such a positive difference, particularly with a complex sign up issue. We always strive to provide personalised and thoughtful support, so it is truly rewarding to hear that you felt listened to, reassured, and fully supported throughout the entire process.
We will be sure to pass on your kind words to Dee, as recognition like this means a great deal. Your feedback highlights exactly the level of service we aim to deliver to every customer.
Thank you again for your review and for awarding us 5 stars. We truly appreciate your support and look forward to assisting you again in the future. George bp pulse team.
Customer service was fantastic
Customer service was fantastic, they were able to locate me, restart the charger and was there until it charge commenced.
3. Juli 2026
Antwort von bppulse
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that our customer service team was able to locate you, restart the charger and stay with you until your charging session was successfully underway. We'll be sure to pass your kind feedback on to the team. Thanks for charging with bp pulse, and we hope to see you again soon! 🔋🚗😊 Julia, bp pulse
I totally dont like changing my vehicle…
I totally dont like changing my vehicle at bppulse, and i dont even agree of the £60 pre authorisation it takes ages to come back to the account which is really frustrating, you should only charge the energy we use in the car. Not happy at all 😕
30. Juni 2026
Antwort von bppulse
Hi Taz, I’m sorry to hear this and thank you for your feedback I completely understand how frustrating that can be. The £60 is only a temporary pre authorisation and isn’t a charge, but I appreciate the delay isn’t ideal. To avoid this in future, you can order an RFID card via the app, which allows you to charge without the pre authorisation. George bp pulse team
The app doesn't work
The app doesn't work, it doesn't load the charging locations, few holidays now I've gone on and haven't been able to use the app, I also have a subscription whata the point when the app doesn't work, using alternative apps to help find the charger! And ordering a card because the app is so slow, service is terrible, ive sent multiple emails with all the information and a video, clearly showing the issues, its so stressful, it making me want to go back to a petrol car based on bp pulse. Dont use them don't go ensr them, stick with other providers, until they can fix there app!
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Good afternoon, I'm really sorry for the frustration this has caused. We understand how important it is to rely on the app, especially when travelling, and this isn’t the experience we want for you.
Thank you for sharing details, these have been passed to our technical team. Sometimes wider system issues can take longer to fully resolve, but please be assured they are being worked on. I will follow up with you via email to ensure this is resolved.
We truly appreciate your feedback and apologise again for the inconvenience. George ^bppulse team
A Smooth and Trustworthy EV Experience
BP Pulse have been consistently efficient, reliable and genuinely supportive whenever you get in touch. Their service is smooth, their team is helpful, and they make the whole electric‑charging experience straightforward. They come highly recommended.
George Q
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi George,
Thanks so much for your fantastic feedback! 😊 We're delighted to hear you've found bp pulse efficient, reliable, and supportive whenever you've needed us. It's great to know our team has helped make your charging experience straightforward and hassle-free. We'll be sure to pass your kind words on to the team — thank you for recommending us! ⚡👍
Gary, bp pulse team.
Great customer service thank you
30. Juni 2026
Antwort von bppulse
Hi Shahraz,
Thanks so much for your kind feedback! 😊 We're delighted to hear you had a great experience with our customer service team. We'll be sure to pass your comments on — they'll really appreciate it! 👍⚡
Gary, bp pulse team.
The lack of charging points in my area…
The lack of charging points in my area is disappointing considering the arrangement between Motability and BP pulse.Customer service was a loop which didn’t solve anything.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Antwort von bppulse
Hi Nores,
Thanks for your lovely feedback! 😊 So glad to hear the charger’s convenient for you and that everything was nice and easy to use. Happy charging! ⚡👍
Gary, bp pulse
BP pulse is my local ev point charging…
BP pulse is my local ev point charging is a rapid charge and easy to operate, however it can be frustrating when the fuller the charge the KW drops and it's very slow.
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Hi Anita,
Thanks for your feedback! We’re really glad to hear your local bp pulse charger is easy to use and delivers rapid charging. ⚡
We completely understand your frustration when charging speeds slow down as the battery fills up. This is a normal part of the charging process for most EVs, but we appreciate that it can make the final part of a charge feel much slower. Thanks for sharing your experience with us!
Gary, bp pulse team.
Excellent customer service from Luke …
Excellent customer service from Luke BP Pulse customer service. He was extremely helpful, quickly resolved the issue with my card, and also took the time to explain more about BP Pulse’s services and give me some useful tips.
Luke was friendly, knowledgeable, patient, and genuinely a breath of fresh air. It is rare to receive such helpful and professional customer service. Im very Thankful to Luke.
30. Juni 2026
Antwort von bppulse
Hi Hamdi,
Thanks so much for your wonderful feedback! 😊 We're delighted to hear Luke was able to resolve your issue quickly and provide such helpful support along the way.
It's fantastic to know he took the time to explain our services, share useful tips, and make the experience a positive one. We'll be sure to pass on your kind words to Luke — we're sure he'll be thrilled to hear them. Thank you for taking the time to share your experience! ⭐⚡👍
Gary, bp pulse team.
Worst Customer Sevice EVER!!!!!!!
I have had a problem with ordering a new charge card since November 2025. Ive emailed several times to be told 'we're still looking into this'. Over 6mths later and continous chasing, the problem has still not been resolved. Not once was i contacted with an update. I've had to chase the problem. Also my statements have stopped coming through to my emails. After 3 emails to request my statements, I still have not received what I asked for.
CUSTOMER SERVICE IS USELESS!!
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
I recently spoke with a member of your…
I recently spoke with a member of your staff and wanted to share my feedback about my experience. I am extremely happy with the service I received.
The lady I spoke to on the phone was exceptionally knowledgeable, patient, and very helpful throughout the conversation. She took the time to explain everything clearly and made the whole process much easier for me.
Overall, I was very pleased with the support provided and truly appreciate the excellent customer service. Thank you.
29. Juni 2026
Antwort von bppulse
Hi Haroon,
Thanks so much for your fantastic feedback! 😊 We’re really pleased to hear you had such a positive experience and that our team member was able to explain everything clearly and make things easier for you. We’ll be sure to pass on your kind words — she’ll really appreciate it! 👍
Gary, bp pulse team.
Chapel on phone was very patience and…
Chapel on phone was very patience and understanding
29. Juni 2026
Antwort von bppulse
HI Tony,
Thanks so much for your feedback! 😊 We’re really glad our team member was able to support you with patience and understanding — we’ll be sure to pass this on 👍
Gary, bp pulse team.
I was given the wrong post code for…
I was given the wrong post code for where I would find your 150KW charger. After driving to the wrong address, I then had to ring again. Your advisor still did not know what the correct postcode was. I had to look up the street name on Google Maps, check what the post code was, and then drive to this new place several miles away. A total waste of my time
28. Juni 2026
Antwort von bppulse
Hi Asif, we’re really sorry this happened. We completely understand how frustrating and time‑wasting that must have been.
We have reached out via email as we’d really like to make this right by you and we look forward to hearing back from you. Thank you for flagging this to us it will help us improve our level of service moving forward. George bp pulse team.
I had one of the most frustrating EV…
I had one of the most frustrating EV charging experiences with BP Pulse.
I was quite far from home and ended up driving to four different BP Pulse charging locations before I finally managed to charge my car.
The first charger wasn’t working at all, so I had to leave immediately. The second charger turned out to be for licensed taxis in that local area only, which wasn’t mentioned anywhere on the app. The third charger also failed to work. I called customer services several times, and although they remotely rebooted the charger multiple times, it still wouldn’t start.
Eventually, I found a charger at a BP petrol station. Even then, the app wouldn’t let me start the charging session, so I had to call customer services again to get it working.
While the customer service staff were polite and did their best to help, the app is completely unreliable. An EV charging network should be dependable, especially when drivers are away from home and relying on it. Having to visit four different locations and make multiple calls just to charge a car is simply unacceptable.
BP Pulse really needs to improve the reliability of its chargers and fix its app.
28. Juni 2026
Antwort von bppulse
Hi Talal,
I would first like to thank you for your time today over the phone discussing your recent experience at our charge points. We’re really sorry to hear how frustrating this was, especially when you were relying on our network away from home.
We completely understand how concerning it must have been to visit multiple locations and experience repeated issues with charger availability and the app. This is not the level of reliability we aim to provide, and we appreciate you highlighting the challenges you faced, including the lack of clear information on restricted chargers.
We’re pleased to hear that our customer service team did their best to support you, but we recognise this does not make up for the inconvenience caused. Your feedback is incredibly valuable, and we will ensure it is shared with the relevant teams so both charger reliability and app performance can be reviewed and improved.
We’re very sorry again for the experience you’ve had, and we truly appreciate you bringing this to our attention.
Yours faithfully,
Gary, bp pulse team.
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