Tilly, Charlie, Will & Oran are all really good at there jobs. Quotes are correct and responded back in really quick time. Products are good and order comes correct. The team understands ou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Becky is our account manager at Secure Construct, she's always on the ball, and there's almost nothing she cannot source! Always really handy and very quick response rate, would reccomend!
Needed unusual size steel rods and after messing around trying to source locally I spoke to Iona at BMN, she took the order and called back with a very competitive quote and good delivery terms. Even... Mehr ansehen
I’ve had a great experience dealing with Iona, Iona is always extremely helpful, quick to respond and always does her best to get the best prices. Very professional and a pleasure to deal with. Highly... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Building Materials Nationwide
Vom Unternehmen geschrieben
We specialise in the supply of building and construction materials to contractors and end users in the trade.
Working closely with some of the biggest manufacturers and distributors in the UK, we give an unrivalled service to trade customers who require building products.
Kontaktinformationen
1, The Pavilions, Ruscombe Business Park, RG10 9NN, Reading, Vereinigtes Königreich
- 01628 674 910
- sales@buildingmaterials.co.uk
- www.buildingmaterials.co.uk
4,4
Hervorragend
1849 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Confirmed Order Cancelled Due to Undisclosed £750 Min Requirement
Ordered construction materials (£220) via Buildingmaterials.co.uk and received order confirmation on 21 Oct. Expected delivery within a week to start building work, but multiple attempts to check estimated delivery time via their automated customer service yielded no useful info. Four days later, got an email cancelling the order due to a £750 minimum order requirement—this critical detail was nowhere to be found in their ordering process, which is basic common sense for any e-commerce platform. They accepted my order (forming a binding buy-sell contract) only to later renege and cancel it. Wasted 4 days waiting; had I known upfront, I would have bought from another supplier immediately. Now forced to reschedule contractors and pay compensation because materials aren’t available. Extremely disappointed that their website can’t even handle such a standard e-commerce process.
21. Oktober 2025
Antwort von Building Materials Nationwide
Hi Dr. Yang,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your recent shopping experience with us didn’t meet our usual standards.
Our Trade Account Manager, Charlie did send an email the day after your order was placed to let you know it would be cancelled and refunded. It’s possible that message may have landed in your spam or junk folder, which might be why you didn’t see it.
That said, we’ve taken your review seriously and have already worked with both our sales and digital teams to understand what went wrong and to make sure it doesn’t happen again. Here’s what we found:
1. Minimum order value visibility
• It looks like an ad-blocking extension or adblocking browser settings may have prevented some of our on-site messaging from showing correctly by blocking really important cookies being set. This includes a short survey that appears when customers first enter the site, explaining the minimum order value and asking whether they are a trade customer. But also numerous other messages which appear immediately after survey completion and again beside every button that you need to get to the basket and checkout.
• If “No, I’m not a tradesperson” is selected, the site actually prevents checkout unless the minimum spend requirement is met. Unfortunately, this process didn’t trigger as expected in your case and it's a risk associated with using adblocking technology even those you can optionally setup when installing Firefox for example.
• Nonetheless, we’ve already planned updates to ensure this kind of issue can’t happen again, even if more advanced ad blockers are in use.
2. Refund turnaround time
• Charlie emailed as mentioned, however, we completely understand this could have felt slower than expected.
• The slight delay this time was due to an unusually high order volume, but we’ve reviewed our workflow and we’ve now introduced new internal processes to make sure refunds and notifications happen even faster going forward, with less reliance on email notifications too.
We really appreciate your patience and understanding. This was a rare situation and we’re committed to improving our systems so these sorts of things don't happen.
If you’d like to discuss anything further, please don’t hesitate to reach out to our Head of Digital at digital@buildingmaterials.co.uk, we’ll be more than happy to help.
If this information changes how you feel about your experience, we’d be grateful if you could update your review accordingly.
Thanks again for your feedback,
Lydia
Will Patounas is always helpful and can…
Will Patounas is always helpful and can supply anything you need.
23. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Robert,
Thank you for your kind feedback! We’re delighted to hear that Will has been so helpful and able to provide everything you need. We’ll be sure to pass your comments on to him and look forward to supporting you with any future requirements!
Many thanks,
Lydia
Fantastic service
I’ve been dealing with Becky to provide materials on a couple of projects. Great to work with. I can quickly and easily tweak orders to suit requirements. Saves all the hassle of trying to find the best price for materials and I trust that Building materials will find the best prices. Any problems are dealt with swiftly without any issues. I will continue to use this service and would fully recommend. It’s like having another member in the team!!!
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Luke,
Thank you so much for your wonderful review! We’re delighted to hear that Becky has made your projects easier and that our service helps save you time and effort. It’s fantastic to know you feel supported, and we truly appreciate your trust in us to find the best prices and handle any issues swiftly. We’re thrilled to be considered “another member of the team” and look forward to continuing to support your projects in the future!
Many thanks,
Lydia
5 Star
I regularly deal with Becky who is always extremely helpful, responsive and efficient. Very happy with the service, highly recommend!
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Chyna,
Thank you so much for your kind words! We’re thrilled to hear that Becky has consistently provided helpful, responsive, and efficient service. Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to her.
We look forward to continuing to support you in the future!
Many thanks,
Lydia
Paris is outstanding in every way
Have been dealing with Paris for years now and I feel silly only leaving a review now because she is absolutely amazing, if you need someone who is knowledgeable and friendly and will work relentlessly to get you the best prices, I can’t recommend Paris enough, thank you again for all you help in making my business run smoothly!!!
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Michael,
Thank you so much for your lovely review! We’re delighted to hear about your ongoing experience with Paris — she’s a valued member of our team and will be thrilled to read your kind words. It’s fantastic to know her knowledge, friendliness, and commitment to getting the best prices have helped keep your business running smoothly.
We really appreciate your continued support and look forward to working with you again soon!
Many thanks,
Lydia
We needed help with a project that…
We needed help with a project that involved raised flooring and the need of adjustable pedestals. Frankie Bunch was brilliant and went above and beyond in sourcing the right item that would be fit for purpose.Great customer service from start to finish!
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello LC,
We really appreciate you taking the time to share your experience with us! We're delighted to hear that Frankie was able to assist you and ensure you found the perfect adjustable pedestals for your raised flooring project.
Providing great customer service from start to finish is exactly what we strive for, and it’s wonderful to know we met your expectations. We’ll be sure to pass your feedback on to Frankie and the team.
Many thanks,
Lydia
Outstanding customer service
Outstanding customer service. Spoke to Frankie about a bespoke door. He rang me back within 24hrs with details from the manufacturer.
Thank you for the excellent service
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Asem,
Thank you so much for your kind words! We’re thrilled to hear that Frankie was able to assist you promptly and provide all the details you needed. It’s always our goal to offer outstanding, personalized service, and your feedback truly means a lot to us.
Thanks again for taking the time to share your experience!
Many thanks,
Lydia
Great prices and service from Steve…
Great prices and service from Steve Maschke
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Hugo,
We really appreciate you taking the time to share your experience! It’s great to hear that Steve made your experience smooth and that our pricing and service hit the mark. Your feedback really motivates us to keep doing our best.
Many thanks,
Lydia
Great customer service by Frankie
Great customer service by Frankie, always on hand when needed and always went above and beyond.
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Charlie,
Thank you for your fantastic feedback! We’re delighted to hear that Frankie was able to go above and beyond for you. Our team always strives to provide the best service possible, and it’s wonderful to know this made a difference.
Thanks again for sharing your experience and look forward to helping you again in the future!
Many thnaks,
Lydia
Trusted Supplier
Building materials are a great and trusted supplier.
We find that their communication response times are excellent and they are often able to offer us next day deliveries on critical materials.
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Ellis,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that our team’s communication and next-day delivery service have made a positive impact on your projects. Providing reliable service and quality materials is at the heart of what we do, and your feedback truly motivates us to keep it up.
We look forward to continuing to support you in the future!
Many thanks,
Lydia
Would highly recommend
I work very closely with Will, who is always very quick to respond and extremely helpful with any queries that we have; nothing is too much trouble. In instances where another team member has covered, they have also been great, but what I really like is that Will checks in when he returns to ensure everything went smoothly. Both building materials as a business and Will as our account manager, are a joy to work with. I would highly recommend.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Emma,
Thank you for your thoughtful feedback! We’re thrilled to hear that Will consistently goes above and beyond, and that our wider team has been just as helpful when needed. Knowing that our approach makes your experience smooth and enjoyable really means a lot to us.
We appreciate your recommendation and look forward to continuing to support your projects!
Many thanks,
Lydia
Steve Maschke is an amazing account…
Steve Maschke is an amazing account manager. He will go out of his way to help me with whatever it is my company is looking for, he's extremely communicative and always goes that extra mile to make sure our needs are covered. Would recommend Steve 100%!
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Ria,
Thank you so much for your kind words! We’re thrilled to hear that Steve has been going the extra mile to support your company and provide excellent service. Your recommendation means a lot, and we’ll be sure to pass your feedback on to him.
We look forward to continuing to work with you and supporting all your future needs!
Many thanks,
Lydia
Amazing fast friendly service !
Have now dealt with Steve on many occasions whilst running my current house to flats conversion. Amazing response to all my requests and fast actions mean I get materials quickly. Nothing is a problem when I need something urgently. Great advice and such a friendly service! Thanks to Steve and all the team
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Mr Bennitt,
Thank you for your fantastic review! We’re thrilled to hear that Steve and the team have been able to provide fast, friendly, and reliable service throughout your projects. It’s great to know that our support helps you get materials quickly, even for urgent requests.
We’ll be sure to pass on your kind words to Steve — they’ll be much appreciated! We look forward to continuing to support your future projects.
Many thanks,
Lydia
Best company ever
Great experience with them , highly recommended! Will, done a great job , like usually , fast delivery and ready to help ! Definitely use them on all my projects!!
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Sami,
Thank you so much for your wonderful review! We’re delighted to hear that Will consistently provides fast, helpful service and makes your experience a great one.
Your recommendation means a lot, and we look forward to supporting all your future projects!
Many thanks,
Lydia
Great service and nothing was too much…
Great service and nothing was too much trouble for frankie will defo use on future projects A+
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Ellis,
Thank you for your fantastic review! We’re thrilled to hear that Frankie went above and beyond to make your experience smooth and hassle-free. We’ll be sure to pass on your kind words to him.
We look forward to supporting you on your future projects!
Many thanks,
Lydia
Delivery come on time
Great service from the staff and the entire team.
All my deliveries arrive on time with no delays. In the rare cases where something is delayed, the team is very responsive and follows up promptly to avoid any further impact.
I’m very satisfied with their service and fully recommend them.
23. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Andreass,
Thank you for taking the time to share your experience! We’re delighted to hear that our deliveries consistently arrive on time and that our team is responsive whenever issues arise. Your satisfaction means a lot to us, and we’re thrilled to have earned your trust and recommendation.
Many thanks,
Lydia
Helpful Company
Very helpful Company and when i ask for quotes for any materials respond quickly.
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Deanna,
Thank you for sharing your feedback! We’re glad to hear that our team has been quick and helpful whenever you request quotes. It’s always our aim to make sourcing materials as easy and efficient as possible.
We appreciate your support and look forward to working with you again!
Many thanks,
Lydia
Grahame +++
23. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Joshua,
Thank you so much for your 5-star rating! We’re thrilled to hear you had a positive experience with Grahame and appreciate you taking the time to share your feedback.
Many thanks,
Lydia
Very good service
Very good service, and very quick reply to my emails and enquiries,
23. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello,
Thank you for your kind words! We’re glad to hear you’ve had a positive experience with our service and that our team has been quick to respond to your emails and enquiries.
We really appreciate your support and look forward to assisting you again soon!
Many thanks,
Lydia
Excellent Service
I’ve been ordering from buildingmaterials.co.uk for a while, and the service has always been excellent. Will Patounas, is extremely helpful, professional, and quick to respond. He always goes the extra mile to make sure everything runs smoothly and deliveries arrive on time. Highly recommend both the company and Will for anyone looking for reliable materials and great customer service!
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Ostap,
We really appreciate you taking the time to share your experience! It’s wonderful to hear that Will consistently goes the extra mile to keep deliveries on track and make the ordering process smooth. Your recommendation means a lot, and we’re delighted to continue providing the service you expect from us.
Thank you for your loyalty, and we look forward to supporting your future projects!
Many thanks,
Lydia
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