Your customer advisor i spoke to today was professional, friendly, efficient & very helpful with my enquiry. I could not fault him at all & he dealt with my query with no problems at all. Martin was e... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
i have had a pleasant chat with Riya. whom was extremely polite and courteous. she went out of her way to explained the process of log-in etc, account settings and generally how to navigate the po... Mehr ansehen
Unternehmen hat geantwortet
It took over an hour and separate phone calls today to get this sorted out. Dreadful system dreadful wait times my last call was over 1 hour in itself. The only reason i gave three stars is the last... Mehr ansehen
Really positive experience dealing with Dorsey at Business Stream. He was incredibly helpful, polite, and efficient from start to finish. He took the time to fully understand my query, and went the ex... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Vom Unternehmen geschrieben
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Kontaktinformationen
1-3 Lochside Crescent, EH12 9SE, Edinburgh, Vereinigtes Königreich
- 0330 123 2000
- www.business-stream.co.uk
4,6
Hervorragend
8229 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Easy to deal with
Rang up with a query which was dealt with very promptly. Good CS
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Business Stream
Thank you so much for your kind words, we're absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Pleasant helpful patient understanding…
Pleasant helpful patient understanding manner of staff member I spoke too. Well done anton
2. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words David, Anton will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words, Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words Nigel, we're absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Customer frustrations !
I spoke to Anton after I had harassed Andrew , not fault of his ! Both were great and managed my frustration extremely well ! I apologised to Anton about my earlier behaviour towards Andrew ! Both listened and did their best to resolve my situation And put up with my consternations! Both were extreme patient and professional , highly commendable members of your team ! Thank you !
1. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Anton & Andrew will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Extremely helpful & understanding…
Extremely helpful & understanding operator. All resolved in one call speaking to a real person.
29. September 2026
Antwort von Business Stream
Thank you so much for your kind words Heather, Simon will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
We are being charged for a meter that…
We are being charged for a meter that is not ours......have waited weeks for an update.
31. Juli 2026
Antwort von Business Stream
I was sorry to read your review and appreciate you taking the time to share your feedback. The matter has now been escalated to one of our Managers, who will carry out a full review of your account to ensure all concerns are thoroughly investigated. Please be assured that the Customer Relations team will continue to monitor the case closely until the matter has been fully resolved. Kind regards, Douglas.
Very efficient and friendly
Very efficient and friendly - resolved account set up in minutes! Don’t have to wait to speak to someone for long either. Very happy new customer to Business Stream. Thank you to Kaja - Customer Service Advisor - Business Stream x
1. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Natalie, Kaja will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Needed access to my account
Quickly through the necessary checks, great service. Dealt with my query straight away and got me logged on to the portal.
1. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Laura, Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words Marilyn, Emily will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
I had a very positive experience…
I had a very positive experience dealing with Gavi from the Business Stream Sales Team. He was professional, friendly, patient and took the time to properly understand my situation.
Gavi explained everything clearly, answered my questions and genuinely tried to find a solution that would make the payments more manageable for me. I really appreciated his helpful and supportive approach throughout the conversation.
Thank you, Gavin, for your excellent customer service and for taking the time to help me. I would definitely recommend the service I received from you.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Business Stream
Thank you so much for your kind words, Gavin will be absolutely delighted to hear that you had such a positive experience. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Retention call
Retention call from Saverio today, he took time to explain all options. At no time did he dismiss the other quote we had been given
His patience while I asked questions and knowledge of of our needs made it easier (and cheaper) to stay with Business Stream
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Business Stream
Thank you so much for your kind words, Saverio will be absolutely delighted to hear that you had such a positive experience. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Queries were quickly answered
My call was answered within seconds, although I did choose to make the call at 9am. All my questions on 2 accounts were answeered clearly
30. September 2026
Antwort von Business Stream
Thank you so much for your kind words Alastair, Simon will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words, Danica will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words Simon, Andrew will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Kaia was so considerate and…
Kaia was so considerate and professional when I called in with my query. Business Stream have been so good to us!
30. September 2026
Antwort von Business Stream
Thank you so much for your kind words Heidi, Kaja will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great customer service
With Bimo's help and patience I was able to move an old existing customer refernce to the new correct customer reference.
28. September 2026
Antwort von Business Stream
Thank you so much for your kind words, Bimo will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words, Anton will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Jordan
Jordan, understood what i was trying to achieve, implemented and solved my issues seamlessly
29. September 2026
Antwort von Business Stream
Thank you so much for your kind words Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Swift and professional service
We needed to close our account as the business has closed - the phone call was straightforward and easy, from the very short waiting time to the resolution of the problem - thank you very much indeed. Excellent customer service.
29. September 2026
Antwort von Business Stream
Thank you so much for your kind words Rose, Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.