We bought an oven from Appliances Direct and paid the extra for them to install. At no stage during the ordering process was there any opportunity to find or request a delivery date. When we tried to... Mehr ansehen
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Das sagen Bewerter
First purchase from the company, everything was as advertised, delivered next day, product brand new unopened. Even got a call to check on delivery and if all as expected, and offering insurance for t... Mehr ansehen
Unternehmen hat geantwortet
Ordered a reconditioned iPhone because it was at least £200 cheaper than buying one new in any other store. I am delighted with the item, it is as good as new. Delivery was very fast – next day and co... Mehr ansehen
Unternehmen hat geantwortet
This is the second laptop we have bought from you in the last few months (and previous purchases some years ago). I had bought myself a Dell; this was an HP for my wife (Dells reminded her too much of... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Huge discounts on Cameras, Camcorders, iPods, Sat Nav and more. Buy it Direct are one of the UKs largest online retailers offering a huge range of electrical and home products available with next day delivery.
Kontaktinformationen
Neptune Way, HD2 1UA, Huddersfield, Vereinigtes Königreich
- www.buyitdirect.co.uk
4,1
Gut
14 051 Bewertungen
Bittet Kunden um Bewertungen
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Disgusting customer service and extended warranty a SHAM
I bought my son a very expensive gaming computer from laptop direct. I have paid buy it direct £6.50 a month since for extended warranty with the promise of a "no questions asked replacement" if something goes wrong.
It took over a week of back and forth calls and emails for them to agree to have the computer collected to check for a "motherboard issue". They had the machine for 14 days and have returned it saying it had no fault. Despite my sending them a video of it and them hearing it over a call. Not only that but the machine has been returned with bent casing and a snapped off front cover. I'm absolutely disgusted. Do not spend your money on their computers and most certainly don't waste your money on an "extended warranty". My autistic son has been so distressed without his computer, was so happy to get it back" working" only to find it more broken and still not working. Shame on you buy it direct!
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi Giselle,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
The matter was only picked up after I…
The matter was only picked up after I escalated directly to the CEO. It was then passed to an Executive Complaints Manager, who acknowledged the failures and apologised, but the whole process still took over five weeks from start to finish. Throughout this period, during the hottest spell of the year so far, we had no working air conditioning with two young children in the house.
Once the correct part finally arrived, I was offered £30 goodwill, later revised to £40 (which simply included a refund of the £10 originally paid for the part). I found this offer insulting given the scale of the failures and the impact on our household. When I asked whether an independent Alternative Dispute Resolution provider could review the case, I was told they are aware of a certified provider but choose not to use them, relying instead on their own internal process, and the complaint was then closed without my agreement.
The correct part did eventually arrive, but the process to get there, and the response once I complained, fell well short of a reasonable standard.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi Stephen,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Price good
Price good, product delivered quickly. The only slight negative was the follow-up phone call to try and sell an extended warranty.
1. Juli 2026
Antwort von Buy It Direct
Dear Customer,
Thank you for sharing your feedback with us. We're glad to hear that you found our prices competitive and that your product was delivered promptly. We apologize for any inconvenience caused by the follow-up phone call regarding the extended warranty.
If you're looking for a similar shopping experience without the follow-up calls, we recommend visiting Laptops Direct for a wide range of electronic products.
Best regards,
Lee
Delivery Restrictions
Appliances only get delivered to the ground and first floor. Also they only have 10 minutes to complete a delivery and take an old appliance .
26. Juli 2026
Antwort von Buy It Direct
Hi Dilan,
Thank you for your review.
Please accept our sincere apologies for any disappointment caused by the delivery service provided. We’re sorry that the delivery arrangements and time allocated did not meet your expectations.
We review all customer feedback internally and ensure it is shared with the relevant teams to help improve our service.
Kind regards,
Dyann
reconditioned iPhone
Ordered a reconditioned iPhone because it was at least £200 cheaper than buying one new in any other store. I am delighted with the item, it is as good as new. Delivery was very fast – next day and communication was very good. Would highly recommend.
25. Juli 2026
Antwort von Buy It Direct
Hello,
Thank you for sharing your positive experience with us! We are thrilled to hear that you are delighted with your reconditioned iPhone and found it to be as good as new. It's great to know that the delivery was speedy and that communication was on point.
If you ever need any more tech upgrades, we recommend checking out Laptops Direct for a wide range of laptops and tech accessories.
Best regards,
Lee
Easy to complete my transaction
Easy to complete my transaction. No problems this end. Thank you. Delivery was free if you didn't want a timed slot. But I waited 2 weeks to get free delivery
25. Juli 2026
Antwort von Buy It Direct
Dear Customer,
Thank you for sharing your positive experience with us! We're delighted to hear that you found it easy to complete your transaction and that there were no issues on your end. We appreciate your feedback on the free delivery option and the wait time for it.
If you're looking for more great deals and a wide range of products, we recommend checking out Appliances Direct for your future purchases.
Best regards,
Ivy
CDA Extractor Fan
CDA Extractor Fan
Ordered Sunday 19/07/26 and arrived Tuesday 21/07/26 with standard delivery service having not to pay extra. Excellent. To be installed today 24/07/26. Hopefully no problems. Replacing like for like.
19. Juli 2026
Antwort von Buy It Direct
Hello,
Thank you for sharing your positive experience with us regarding the CDA Extractor Fan you purchased. We are delighted to hear that your order arrived promptly and that you are satisfied with the standard delivery service.
We hope the installation of the extractor fan goes smoothly and that it serves you well as a replacement. If you ever need more home improvement products, we recommend visiting Appliances Direct for a wide range of options.
Best regards,
Helen
Antwort von Buy It Direct
Thank you for sharing your positive feedback about the on-time delivery. We're delighted to hear that your order arrived as expected. If you ever need products from a different category, we recommend checking out Laptops Direct for a wide range of laptops.
Best regards,
Lee
Absolutely appalling customer…
Absolutely appalling customer communication. My order has been held then delayed and finally cancelled, all the time in between I kept getting mixed messages and clarifications about delivery etc. I completely understand if stock runs out, as long as it’s communicated everything is fine, but to reach delivery date (2 weeks later than originally been told) and then be told that it’s out of stock…not great at all
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi Agne,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Antwort von Buy It Direct
Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with us. If you're looking for more top-notch service, why not check out Laptops Direct for a wide range of laptops and tech products? We're sure you'll find something you love.
Take care!
Lee
Laptop arrived next day even though it…
Laptop arrived next day even though it was a Saturday and I had only selected standard delivery.
20. Juli 2026
Antwort von Buy It Direct
Thank you for sharing your positive experience with the prompt delivery of your laptop, even on a Saturday with standard delivery! We are delighted to hear that you received your order so quickly. If you ever need any more tech products, feel free to visit Laptops Direct for a wide range of options.
Best regards,
Lee
0 stars
If I could give zero stars, I absolutely would. My experience with Buy It Direct has been a complete farce, characterised by atrocious customer service, complete incompetence, and a total refusal to take responsibility for their own orders.
I purchased an AC unit scheduled for delivery on July 9th. I was promised a 2-hour delivery window, but was instead slapped with a 10-hour slot with zero tracking updates. I wasted my entire day waiting at home. By 5 PM, with no delivery in sight, I called Buy It Direct.
Their response? > "Not our problem, raise it with DX logistics."
It is completely unacceptable to force your own customer to chase down your chosen courier. My contract is with Buy It Direct, not DX, but they completely washed their hands of me and flat-out refused to contact the logistics provider themselves.
I ended up doing their job for them and called DX. DX investigated and admitted the driver simply missed the delivery. After I spent my Friday and Monday chasing DX again, the courier officially deemed the parcel LOST and explicitly told me they had instructed Buy It Direct to issue a replacement order.
When I called Buy It Direct to finally get my replacement, they refused, claiming they were waiting on a "full investigation" from DX—an investigation that DX had already concluded! After arguing with them, they reluctantly agreed to send a replacement, but their "solution" was deeply insulting. I was told the next available unit wouldn't arrive until mid-August AND they demanded I pay an extra £150 because it was a different model.
Let me get this straight: You lost my item, you failed to fulfill my order, and I am expected to suffer through a heatwave until mid-August and pay £150 extra for your incompetence?
I rightly refused to pay the difference, told them to claim the extra charges back from DX, and demanded either an immediate replacement or a full refund. Their final response? > "No, there is nothing we can do."
Excuse me?! You took my money, lost my item, refused to help me track it, tried to extort me for a more expensive unit to cover your own mess, and then told me there's nothing you can do?
Save yourself the extreme stress, wasted time, and financial headache. Do not buy from this company under any circumstances. Once they have your money, they genuinely do not care about you.
Update they have refunded me but no apologise for the inconvenience caused.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi Anna,
Thank you for your review.
Please accept our sincere apologies for the issues you experienced with your order, the delivery, and the support you received. We understand how frustrating it must have been.
Our customer service team sent you a message on 19/07. If you can reply directly, then they can resolve your issues as a priority.
Your feedback will be reviewed internally so that we can make improvements should a similar situation arise in the future.
Kind Regards,
Dyann
Great experience with Phil and his team…
Great experience with Phil and his team delivering our appliance on time with out any hassle 👏👏👏
18. Juli 2026
Antwort von Buy It Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that Phil and the team delivered your appliance on time without any hassle. If you ever need anything else, feel free to visit Laptops Direct for all your laptop needs.
Best regards,
Ivy
Good service, but one aspect could be improved
I was happy with the delivery and communication throughout. The only thing I wasn’t comfortable with was that the two delivery drivers spoke to each other in a language I couldn’t understand while inside my home. It made me feel a little uneasy, although the delivery itself was completed professionally.
16. Juli 2026
Antwort von Buy It Direct
Hi Garry,
Thank you for your review.
Please accept our sincere apologies for any discomfort you experienced during your delivery. We're pleased to hear that the delivery and communication met your expectations and that the delivery was completed professionally, but we appreciate your comments regarding your experience in your home.
Your feedback will be reviewed internally and shared with the relevant team as part of our ongoing efforts to improve our service.
Kind Regards,
Dyann
I bought an external door from this…
I bought an external door from this company through B&Q and I certainly wishI hadn’t. The door had to be trimmed before it could be offered up to the frame. It was then found a really bad bow it top corner. My builder did his best to try and fit it but as it had to be locked ( I’m a pensioner who lives alone) he had to force the door shut to lock it. With the bow causing pressure I am now unable to unlock the door. I have wasted the money to buy and fit this rubbish and I’m stuck with a door that I can’t open. They have offered £20 !!! They sell rubbish and then fob you off. Do not buy doors from this firm.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi Mr R Firth,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Terrible customer service
Terrible customer service. Was emailing John Rodrigez about buying an oven and was promised there will be installation. Then customer service said they do not offer this in Ireland.
Maybe train your staff?
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi Gintare,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
A quick and easy ordering process…
A quick and easy ordering process followed by a superfast delivery. Overall a 5* performance.
15. Juli 2026
Antwort von Buy It Direct
Thank you for your fantastic feedback! We're thrilled to hear that you had a seamless ordering experience and received your delivery promptly. Your 5-star rating is truly appreciated. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Ivy
Antwort von Buy It Direct
Thank you for your positive feedback on your shopping experience with us. We're thrilled to hear that you found the process quick and easy. If you're in need of any appliances, we recommend checking out Appliances Direct for a wide range of options.
Warm regards,
Lee
Antwort von Buy It Direct
Thank you for sharing your positive experience with us! We're delighted to hear that ordering was easy for you and that your delivery arrived on time. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Take care!
Lee
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