Excellent service once again from laptops direct. Product ordered Thursday evening arrived Friday lunchtime. Easy to find and compare products on the website and the best price on the internet. Hig... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
They sold me an AC unit with a 1 year warranty on eBay and the AC unit died 8 days after the warranty expired. Instead of acting in good faith and offering a replacement or refund with conside... Mehr ansehen
Really easy to order free delivery available. The company phoned me to confirm everything then the driver rang me 30 before delivery. Excellent service all round.
Unternehmen hat geantwortet
First purchase from the company, everything was as advertised, delivered next day, product brand new unopened. Even got a call to check on delivery and if all as expected, and offering insurance for t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Huge discounts on Cameras, Camcorders, iPods, Sat Nav and more. Buy it Direct are one of the UKs largest online retailers offering a huge range of electrical and home products available with next day delivery.
Kontaktinformationen
Neptune Way, HD2 1UA, Huddersfield, Vereinigtes Königreich
- www.buyitdirect.co.uk
4,1
Gut
14 061 Bewertungen
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0 stars
If I could give zero stars, I absolutely would. My experience with Buy It Direct has been a complete farce, characterised by atrocious customer service, complete incompetence, and a total refusal to take responsibility for their own orders.
I purchased an AC unit scheduled for delivery on July 9th. I was promised a 2-hour delivery window, but was instead slapped with a 10-hour slot with zero tracking updates. I wasted my entire day waiting at home. By 5 PM, with no delivery in sight, I called Buy It Direct.
Their response? > "Not our problem, raise it with DX logistics."
It is completely unacceptable to force your own customer to chase down your chosen courier. My contract is with Buy It Direct, not DX, but they completely washed their hands of me and flat-out refused to contact the logistics provider themselves.
I ended up doing their job for them and called DX. DX investigated and admitted the driver simply missed the delivery. After I spent my Friday and Monday chasing DX again, the courier officially deemed the parcel LOST and explicitly told me they had instructed Buy It Direct to issue a replacement order.
When I called Buy It Direct to finally get my replacement, they refused, claiming they were waiting on a "full investigation" from DX—an investigation that DX had already concluded! After arguing with them, they reluctantly agreed to send a replacement, but their "solution" was deeply insulting. I was told the next available unit wouldn't arrive until mid-August AND they demanded I pay an extra £150 because it was a different model.
Let me get this straight: You lost my item, you failed to fulfill my order, and I am expected to suffer through a heatwave until mid-August and pay £150 extra for your incompetence?
I rightly refused to pay the difference, told them to claim the extra charges back from DX, and demanded either an immediate replacement or a full refund. Their final response? > "No, there is nothing we can do."
Excuse me?! You took my money, lost my item, refused to help me track it, tried to extort me for a more expensive unit to cover your own mess, and then told me there's nothing you can do?
Save yourself the extreme stress, wasted time, and financial headache. Do not buy from this company under any circumstances. Once they have your money, they genuinely do not care about you.
Update they have refunded me but no apologise for the inconvenience caused.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi Anna,
Thank you for your review.
Please accept our sincere apologies for the issues you experienced with your order, the delivery, and the support you received. We understand how frustrating it must have been.
Our customer service team sent you a message on 19/07. If you can reply directly, then they can resolve your issues as a priority.
Your feedback will be reviewed internally so that we can make improvements should a similar situation arise in the future.
Kind Regards,
Dyann
Great experience with Phil and his team…
Great experience with Phil and his team delivering our appliance on time with out any hassle 👏👏👏
18. Juli 2026
Antwort von Buy It Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that Phil and the team delivered your appliance on time without any hassle. If you ever need anything else, feel free to visit Laptops Direct for all your laptop needs.
Best regards,
Ivy
Good service, but one aspect could be improved
I was happy with the delivery and communication throughout. The only thing I wasn’t comfortable with was that the two delivery drivers spoke to each other in a language I couldn’t understand while inside my home. It made me feel a little uneasy, although the delivery itself was completed professionally.
16. Juli 2026
Antwort von Buy It Direct
Hi Garry,
Thank you for your review.
Please accept our sincere apologies for any discomfort you experienced during your delivery. We're pleased to hear that the delivery and communication met your expectations and that the delivery was completed professionally, but we appreciate your comments regarding your experience in your home.
Your feedback will be reviewed internally and shared with the relevant team as part of our ongoing efforts to improve our service.
Kind Regards,
Dyann
I bought an external door from this…
I bought an external door from this company through B&Q and I certainly wishI hadn’t. The door had to be trimmed before it could be offered up to the frame. It was then found a really bad bow it top corner. My builder did his best to try and fit it but as it had to be locked ( I’m a pensioner who lives alone) he had to force the door shut to lock it. With the bow causing pressure I am now unable to unlock the door. I have wasted the money to buy and fit this rubbish and I’m stuck with a door that I can’t open. They have offered £20 !!! They sell rubbish and then fob you off. Do not buy doors from this firm.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi Mr R Firth,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Terrible customer service
Terrible customer service. Was emailing John Rodrigez about buying an oven and was promised there will be installation. Then customer service said they do not offer this in Ireland.
Maybe train your staff?
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi Gintare,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
A quick and easy ordering process…
A quick and easy ordering process followed by a superfast delivery. Overall a 5* performance.
15. Juli 2026
Antwort von Buy It Direct
Thank you for your fantastic feedback! We're thrilled to hear that you had a seamless ordering experience and received your delivery promptly. Your 5-star rating is truly appreciated. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Ivy
Antwort von Buy It Direct
Thank you for your positive feedback on your shopping experience with us. We're thrilled to hear that you found the process quick and easy. If you're in need of any appliances, we recommend checking out Appliances Direct for a wide range of options.
Warm regards,
Lee
Antwort von Buy It Direct
Thank you for sharing your positive experience with us! We're delighted to hear that ordering was easy for you and that your delivery arrived on time. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Take care!
Lee
Excservice from can’t of placing…
Excellent service from start of placing my order to delivery informed when order was on its way and arrived on time cant fault customer service
10. Juli 2026
Antwort von Buy It Direct
Hello,
Thank you for sharing your positive experience with us! We are delighted to hear that you found our service excellent from start to finish, from placing your order to the delivery process. It's great to know that you were kept informed about your order and that it arrived on time. We appreciate your kind words about our customer service.
If you ever need anything else, feel free to visit Laptops Direct (laptopsdirect.co.uk) for a wide range of laptops and tech products.
Best regards,
Ivy
Next day delivery
I was very pleased you had the item I needed and delivered it next day.
I thought the £9.95 postage was a bit steep though.
9. Juli 2026
Antwort von Buy It Direct
Hello,
Thank you for sharing your feedback with us! We're delighted to hear that you were pleased with finding the item you needed and the next day delivery service. We appreciate your comment about the postage cost and will take this into consideration for future improvements.
If you're looking for more great deals on a wide range of products, we recommend visiting Appliances Direct at appliancesdirect.co.uk for a fantastic selection.
Best regards,
Ivy
Delivery made on time
Delivery made on time . Could do with a two hour delivery slot not just between 8am and 18.00hrs
12. Juli 2026
Antwort von Buy It Direct
Thank you for your feedback! We're delighted to hear that your delivery arrived on time. We appreciate your suggestion for a more specific delivery slot and will take this into consideration for future improvements. If you're looking for a more tailored delivery experience, we recommend visiting Appliances Direct for a range of products and services.
Best regards,
Lee
Despite two days delivery delay I was…
Despite two days delivery delay I was constantly kept updated with the status of my purchase (aircon during heathwave) and was plenty option provided if i no longer want item and got £10 credit in theirs eshop.
It was my 4th purchase and never had an issue.
27. Juni 2026
Antwort von Buy It Direct
Dear Customer,
Thank you for taking the time to share your experience with us. We are delighted to hear that despite the delivery delay, you were satisfied with the updates provided regarding your air conditioning unit, especially during the heatwave. It's great to know that you appreciated the options given to you and the £10 credit offered for any inconvenience caused.
We truly value your loyalty as a repeat customer, and we are thrilled to hear that this was your 4th purchase with us and that you have never encountered any issues before.
Should you need any more appliances, we recommend visiting Appliances Direct (appliancesdirect.co.uk) for a wide range of products.
Best regards,
Lee
Kept informed and speedy delivery
11. Juli 2026
Antwort von Buy It Direct
Thank you for sharing your positive experience with us! We're delighted to hear that you were kept informed throughout the delivery process and that your order arrived promptly. If you're in need of any appliances, we recommend visiting Appliances Direct for a wide selection of products.
Best regards,
Ivy
Much cheaper S26 Ultra
Excellent service, very prompt delivery.
The Samsung S26 Ultra was exactly what I was looking for at a considerably cheaper price.
8. Juli 2026
Antwort von Buy It Direct
Hello,
Thank you for sharing your positive experience with us! We're thrilled to hear that you received excellent service and prompt delivery of your Samsung S26 Ultra at a great price. If you're in need of any other tech products, we recommend visiting Laptops Direct for a wide range of options.
Best regards,
Ivy
Had a portable air con unit delivered.
Had a portable air con unit delivered.
It didn't work. Went through the proper process per website site for faulty goods. Made to feel it was my fault it was faulty. Took six weeks of constant calls. Even tried to say I sent back the wrong item. Finally got a refund.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi Anthony,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Delivery on day expected and helpful…
Delivery on day expected and helpful delivery driver
10. Juli 2026
Antwort von Buy It Direct
Thank you for sharing your positive experience with us! We're delighted to hear that your delivery arrived on the expected day and that the delivery driver was helpful. If you ever need anything else, feel free to visit Laptops Direct for a great selection of laptops and tech products.
Best regards,
Lee
Antwort von Buy It Direct
Thank you for the fantastic recommendation! We're thrilled to hear that you had a great experience with us. If you ever need anything else, feel free to visit Laptops Direct for a wide range of laptop options.
Take care!
Mark
My experience with (Buy It Direct)…
My experience with (Buy It Direct) Laptops Direct was disappointing from start to finish. After placing a sizeable order, I was left completely in the dark about delivery. Updates were vague, customer service felt scripted, and getting a straight answer took far more effort than it should.When you’re spending over £3,000, you expect professionalism and clear communication neither of which I received. The whole process felt stressful and avoidable. In the end, 10 days after my original order, they couldn't fulfill it so I asked for a refund. I wouldn’t recommend them based on this experience and will not be using them again.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi Chris,
Thank you for your review.
Please accept our sincere apologies for the poor experience you had with your order and the lack of communication throughout the process. We understand how disappointing it must have been to experience delays, unclear updates, and ultimately have your order cancelled, particularly after placing such a significant order.
We appreciate you taking the time to share your feedback, and it will be reviewed internally and passed to the relevant teams to help improve our service.
Kind Regards,
Dyann
All Good
Communication was great. I haven't yet set the laptop up so can't really comment on that yet, however it was packed well, looks great and the delivery was very quick with no issues.
6. Juli 2026
Antwort von Buy It Direct
Dear Customer,
We are thrilled to hear that you had a great communication experience with us! We are confident that you will be equally pleased with the quality of the laptop once you set it up, considering how well it was packed and the quick delivery. If you ever need more tech solutions, we recommend visiting Laptops Direct for a wide range of options.
Best regards,
Mark
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