Coach Hire Comparison Bewertungen 

Very easy to get quote, easy to communicate with throughout, even when we had to adapt and make changes to the booking. On the day they used a highly reputable coach company who provided us with the most fantastic service. The coach was pristine, the driver (Kola) was marvelous. A faultless service throughout. Thank you.

I booked a premium coach for 11 people and unfortunately the whole experience was far more stressful than it should have been.

There were issues with the payment from the outset, and I had to contact the company several times to confirm whether the payment had actually been received, with nobody seeming to have a clear answer.

I was also expecting to receive the driver details around 5 days before the journey, as advised online, but these never arrived. On the morning of the booking, I tried contacting the company, only to find that their office was closed because it was a weekend. There was no clear out-of-hours contact number provided on the website or in the emails, so I had to spend a significant amount of time researching online to eventually find the out-of-hours number myself.

After me making several calls that morning and being told ‘we’re looking into it we will ring you back’ multiple times through the morning, the out-of-hours team only contacted me 20 minutes before our scheduled collection time to confirm that the journey was actually still going ahead. I was told the driver would be around 20 minutes away, so I expected him to arrive shortly and that we would still be on time. However, the driver didn’t arrive until 55 minutes after that call, meaning he was 35 minutes late for our scheduled collection time.

This caused a huge amount of unnecessary stress as we were travelling to a wedding and were at serious risk of being late. I had 11 people relying on me to get them there on time, so this was particularly unacceptable.

In total, I spent around 2 hours on the day trying to resolve the situation. The driver openly admitted that he had only been pulled onto the job shortly before our collection time, suggesting that the company had failed to properly allocate a driver in advance. Thankfully, CMAC were able to resolve the situation after me making several calls to them, but this should never have been left for me to sort out on the day.

To make matters worse, I had specifically booked and paid for a premium coach with air conditioning, yet an old coach with no air conditioning arrived. This was not the vehicle or standard of service I had paid for.

Overall, the lack of communication, poor organisation, significant delay and failure to provide the vehicle that was booked resulted in an extremely stressful experience. I paid for a premium service and did not receive it.

Given the circumstances, I would expect a partial refund for the difference between the coach service I booked and the one actually provided, as well as appropriate compensation for the considerable inconvenience, stress and disruption caused - please contact me further to discuss.

Unfortunately, based on this experience, I would be very hesitant to use the company again.

We hired a coach from Reading to Barry lsland.The driver krystain from KKC was very nice and helpful.

The Driver made us feel safe, he wasn't very happy, the coach was clean, one of the overhead storage was loose and nearly hit someone's head, the coach wasn't what we were expecting of an Executive coach.

The experience was ok all in all.

Excellent communications confirmed details. Service and mini bus was clean and well kept. Our driver Abdullah was friendly, welcoming and excellent driver. would highly recommend

Very excellent service, driver was very friendly and helpful, will definitely use again

Excellent service

The driver was early, accommodating and patient

The coach was booked for my family travelling to a wedding in Leeds
They said the coach was very comfortable driver was great and very helpful

Turned up on time - coach had required number of seats but struggled with the pre- identified luggage so all the aisle spaces were filled with bags - this is probably a negative on a risk assessment should there be an accident. Driver was friendly but I think should have a hands free phone fitted since it is illegal to use phone while driving (which he did)

Going to the airport was great got pick up a t bit early come back was not as good as the driver was later we was coming in to brimingham we should of been pick up for 2.15 and we got a message saying he was 5min away when we landed we got our bags came out side and he was not there i rang him and he said again he was 5 min away waited again nothing 10 minutes later I rang he then said 2 min away wait another 10 min I rang him no answer try a couple of times still nothing used my wife phone 2 time he pick up saying he just round the corner so we wait then we finally got pick up 40 min later after so many phone call the drive from Birmingham to derby about 45- 1 hour long he went the long way back took us 1 hour and 30 min to get home we also paid exter for the upgrade van with AC but he didn't put it even the we did ask he saud it was on but it was not so not happy with the drive back long wait, long drive back, paid for exter didn't get tthemshould of got the stand bus ( did try ring the company but it was a Saturday and none answered there should be someone work just in someone's like this ring for help )

On our return from holiday our transport was not there. After lots of phone calls and having to wait an hour & a half a replacement coach arrived. The original driver was not answering his phone.

The booking procedure was very easy and we got very competitive quotes. the dashboard is very easy to use and all was well. Our outward journey was amazing - good communication with the driver the day before and the coach was lovely and we had a great trip.

The return journey, however, was a little more stressful. I was not given the name & number of our driver the day before as promised. I rang and was told that it was the same driver as our outward journey, so I messaged him. He replied after 5pm saying it wasn't him. I was then unable to contact anyone at CHC as it was out of office hours. So i am camping in a field with 35 young people, not knowing who our driver is or even if the coach is actually coming to take us home! I DID receive an email with his number at 9am on the day of travel, but the stress levels were high! CHC staff were helpful and communicative on the day.

Booking was easy from start to finish. The coach arrived on time, and picked us up again on time. The drivers were friendly and accessible, which is everything you want really.

I booked a 70 seater but when the coach turned up it was in no way a coach for adults. The coach seats were three abreast on one side with very little room to stretch your legs the coach was much more suitable for children. There was no communication with the company before the trip and when the driver turned up he seemed to be sleeping and wasn’t interested in connecting with us. We had to go across the road to connect with the driver. The driver was fine in the end and let us on. Coach Comparison site didn’t work for us. Will think twice before booking through them again!!

I used Coach Hire Comparison to book transport to and from Goodwood racecourse for 20 passengers. I stated in the details box that we required the coach and driver to stay with us throughout the day. Also, the coach must have boot space for a gazebo, folding chairs and coolboxes. I got a call from C.H.C. the day before the trip to tell me that the company they were going to use have cancelled because they only just found out our request for coach and driver to stay could not be fullfilled. C.H.C. said they have another company lined up at an extra cost of £250 (already paid £500). As it was pay up or cancel we felt we had no choice other than pay the extra.
Next day the coach arrived well on time, a 22 seater, very clean and driven by a presentable young lady driver. But....no boot space ! We had to cram everything under the seats and down the aisle. The only plus was the driver was aware of the need for her and the coach to remain on course. Her company relieved her with another driver at the end of her allowed shift. So no real problem with that company, I just feel that C.H.C. failed in their efforts to fully clarify our requests to prospective companies.

The company was extremeful helpful with changes needing to be made to our reservation over time. The bus drivers were early and assisted with packing our load under the bus which was a really nice touch. The buses were clean and we arrived to our destinations in good time. Glad I went with the company, I was apprehensive at first because it is a "middle man" company but they did not disappoint. Only thing is that the toilets on the buses did not flush going and coming.

⭐⭐⭐⭐⭐ Outstanding service from start to finish!
We had a lovely trip to Eastbourne Seafront on Sunday, and we were extremely pleased with the service. Our driver, Lucian, was very friendly, professional and helpful throughout the entire journey, which made our family trip even more enjoyable.
The online booking process was incredibly easy and straightforward, and the price was very competitive compared with other options we looked at.
The coach was comfortable, the service was excellent, and everything went smoothly from beginning to end. Lucian was a fantastic driver and a real credit to the company.
We would definitely use Coach Hire Comparison again and highly recommend their service to anyone looking for reliable, professional and reasonably priced coach hire.
Thank you for helping make our Eastbourne trip such a memorable one! 🌊🚌👏

Very good staff - very patient and drove there with good consideration.