Rang up for quote it came through with incorrect dates even though I had corrected the person on these! When I rand back person was very helpful and ,made the necessary changes quickly and efficientl... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Like others commenting on here, I'm disappointed my annual policy premium has gone up so much (50%) at age 60. I've bought annual policies for years with Columbus. I was allegedly given 30% discount b... Mehr ansehen
Unternehmen hat geantwortet
The renewal experience was fine and easy to do. I did have some minor issues with the login system as I'd forgotten my password it did not recognise my memorable information which I'm sure was correc... Mehr ansehen
Being over 80 means I have to take out a travel insurance for every trip (indeed, many insurers won't cover an octogenarian!) Yet again, Columbus Direct has served me well! Pearl gave me clear inform... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Columbus is one of the UK's leading Travel Insurance providers. Established in 1988, we were the first company to sell travel insurance direct to the consumer, cutting out the middle man and saving our customers up to 60% in the process. Over 20 years on we have covered over 15 million travellers all around the world. We put our customers first and have won multiple awards for our cover and customer service including the ITIJ Travel Insurance Intermediary of the year award and also the Best Travel Insurance Provider from the Personal Finance Awards.
Why choose Columbus Direct?
Vom Unternehmen geschrieben
- Great value travel insurance
- Columbus provides great value travel insurance and award winning customer service. With single trip cover starting at just £2.69 and annual policies from £22.
- Flexible cover
- With 3 levels of cover to choose from; Bronze, Silver or Gold - you are bound to find a policy to suit your needs.
- Excellent Benefits
- Columbus policies offer a wide range of benefits including up to £15 million emergency medical expenses, 24hr English speaking assistance service, cancellation cover up to £5,000, cover for lost, stolen or damaged baggage up to £2,500. Plus kids go free on all family annual policies.
14 day money back guarantee
Not happy with your policy? It's not a problem with our money back guarantee...
If, having examined your policy documentation, you decide the insurance does not meet your needs, you can cancel the insurance within 14 days from the date you receive the policy documentation, and we will refund the premium provided you have not taken a trip to which the insurance applies, and you have not made a claim.
Kontaktinformationen
5th Floor, 3 More London Riverside, SE1 2AQ, London, Vereinigtes Königreich
- 0800 068 0060
- customer.service@columbusdirect.com
- www.columbusdirect.com
4,4
Hervorragend
11 100 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent cover
Extensive cover, competitively priced, easy to choose options and add ons.
11. September 2026
Very easy to renew.
11. September 2026
Experience was very good and done very…
Experience was very good and done very quickly for hoilday insurance would use you again
10. September 2026
Good value and easy to tailor to your trip requirements
Very easy to tailor the policy to our trip and our specific requirements. The policy provides a good level of cover and is much cheaper than comparable policies. Columbus have always been excellent value.
10. September 2026
Everything went very well.
10. September 2026
Great price and easy to set up
7. September 2026
I’m very disappointed with Columbus…
I’m very disappointed with Columbus Direct. I filed a claim on March and have repeatedly chased updates by phone and email over six months. Despite multiple complaints, I've had no meaningful response. Customer service has only said 'under investigation' with no timeline or resolution. This lack of communication and accountability is unacceptable. I cannot recommend their service based on this experience.
7. September 2026
Bewertung ohne vorherige Einladung
Great customer journey
Great customer journey, website easy to navigate and product is clearly explained.
25. August 2026
Really easy to use.
4. September 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Very helpful call handler
Very helpful call handler - think his name was Wilson. We did have some issues with payment links but Wilson resolved those so my policy could be renewed.
4. September 2026
Antwort von Columbus Direct
Hey JP, thanks for taking the time to post a review.
It's good to hear that our agent was able to assist with your renewal and thank you for your patience when navigating the payment links process.
EDITED FOLLOWING EXCELLENT RESPONSE FROM COLUMBUS
Forcing us to buy winter sports insurance when we do not want to ski - we are 81 and 73 - seems unnecessarily harsh. There should be an option for cheaper cover if you're not using any special equipment in the mountains, just ordinary footwear. Not impressed but glad at least that you cover people over 80.
EDIT: As a result (presumably) of this review, someone called me from Columbus and told me I'd been given the wrong information, and Winter Sports Cover is NOT required just for walking in normal boots or for taking a chairlift or gondola up the mountain for lunch. They are refunding the Winter Sports part of the policy. Very grateful indeed for the follow up and I want to praise them for excellent customer service.
30. August 2026
Antwort von Columbus Direct
Hi Lin, thank you for raising your concerns. We did see your review and felt we needed to know more about your trip to understand whether the upgrade was necessary or not.
We're so pleased we were able to speak to you to determine that you were not doing anything that warranted the additional winter sports premium being required.
Thank you for updating your review to reflect your further experience with us, we really appreciate it.
Great service
2. September 2026
The whole process was simple and easy…
The whole process was simple and easy to use and all responses were prompt. Thank you.
1. September 2026
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