Compareparkingprices Bewertungen 

Booked for one month and had to cancel.No refund because policy 48 hours before minimum.This was booked for 30 days.I am sure it could be refunded at least partly.It wasn't for few days .Simply don't bother about customer feeling.

My car breakdown literally 9h before I should drop my car, they didn’t refund the money. Where is get is 48h policy, they didn’t make any exception which is not great.
I called them, explained the situation, instead telling me over the phone, the guy said please send an email, replied 1 day later. When I send an email again, no response at all. Unprofessional and definitely not customer friendly

DO NOT USE

Terrible comapny, hidden fees, AWFUL customer service and keep money even when cancelled with cover.

They were very professional when I ran 25 minutes away. They answered promptly. When I arrived they were there waiting and drove us to the airport. On arriving back I phoned and only had a 5 minute wait. I would definitely use again

Excellent service, clear information and directions, polite courteous drivers. I’ll certainly use the company again and I’m happy to recommend them
Mary Robinson

Easy to book reasonable price. Clear instructions regarding drop off and collection. Carried out politely and with care.

Very impressed. We had hand luggage only, so from touchdown to getting into my own car took 30 minutes. When landing at night, the speed and ease of the service was a great comfort

Do not use this website. It offers up a selection of parking solutions but when I booked a Heathrow valet and park (billed as and shown with the Heathrow logo) it turned out to be a different company 8 miles away (so a 16 mile round trip with my car) and not at all sure where they will be parking it and a 30 min wait to get car. I cancelled the booking and now they have only refunded me part of that payment despite me cancelling before 48hrs and taking out cancellation insurance. They are now not responding to my emails. BE VERY CAREFUL OF THIS COMPANY.

Ref: CPP-104436 Seamless process through booking, drop off and collection and at a competitive price.

Terrible customer service and the 3rd party parking company were rude and unhelpful. I broke down on the way up and tried to call but the line kept going dead, so I tired the online chat system. I was told there would be no refund for the missed days despite this being out of my control and wanting to keep the rest of the booking and when I said this was a situation out of my control they told me to email, so I did the same evening. No response until mid morning and was just told the same thing. I then rang and they said all this should have been done through the 3rd party parking company but when I rang them they said they'd cancelled and I would need to rebook again but that this is the websites responsibility. Called compare again and they said the booking isn't cancelled and they haven't cancelled it. I hadn't cancelled it but rather than calling me the 3rd party auto cancelled. I had to ring every two hours to try and speak to the manager and when he finally called me back he was eating food and very curt/rude. Wanted to charge me £30 extra to change the booking even thought the original booking covered the 5 days and I now only needed 3 of them. When I finally agreed to pay the line broke up and went dead. I tried to call back on the number I did have and as usual the woman said he'd call back and never did. Utterly useless. They also asked me to write a review and it appears that unless you click 5 stars the review will not be sent, so they are also skewing the feedback they're getting online.

Absolute joke!
Made a mistake on my booking and requested a refund (£75) It's been A MONTH and no refund yet. I've sent emails, online chats, phone calls and they always say "it will be refunded between 1 and 5 days". I was told this five different times. Still no refund. When I call, they transfer me to someone and the call drops...
DO NOT USE!

I’ve used Lion Parking (Heathrow Valet Parking several times, each time I have found them to be reliable, polite and reasonable for price.

"Good communication.There exactly on time for drop off. More than half an hour late for pick but good communication and paid exit fee. In general pleased with service and would use again"

Dropping off and collection at Heathrow was simple and easy with this company.
Great communication and service.
Will definitely use again.

good service and with good price.

They charge an additional £12 for drop-off fees which was not mentioned within the booking process on their website.
When I returned and called them to pick up the car - they initially picked up and said they would call me when they had located my car and dispatched a driver to collect me. Proceeded to ignore me for over an hour (in fact they didn't pick up at all until I took 2 buses to get to them for some answers).
They then informed me they had lost my car and my car keys.
I then had to go through all the keys to help them find it, whereby I have evidence of all customer details vehicle details, dates of them being away, access to their keys.
They store all of this is an unlocked grey van on site whilst they drop off cars.
The company refused to call the AA or pay for a taxi home/ other means of transport.

Am yet to receive

Excellent service from drop off to pick up, staff very friendly and helpful, waiting for us on return from holiday, and car ready for us drive home.
Will definitely use this parking facility again. Thank you
Susan

I used first time in airport parking. It was good.

The service I used is very good, close to air port, easy to departure, after travelling, pick up fairly quick. Recommend.

Easy to follow instructions, great communication and satisfying service.