Debt Recovery Plus Bewertungen 

Great job Mike, hassle free transaction.
Had a problem, Mike sorted it out 🙌

Leon the agent i dealt with was first class, very helpful. whilst the reason I am in contact with Debt recovery plus is not a good reason (detailed below)

Well done Leon, your customer service skill were excellent in the face of a difficult situation.

My reason for calling: Smart Parking Ltd, issued fines despite passing through their completely unfit for purpose appeal system- despite being a paying customer of the hotel evidenced by invoices, they chose not to uphold my appeal. Beware!

For various reasons within and outside of my control, my Parking offence was escalated quite considerably.
However, when I fully explained the circumstances to Carlos Garcia of DRPL, he took the time to appreciate the full details and was able to resolve my case in a very fair manner.
A thoroughly professional approach.

I spoke with Jade, and she was really helpful. She listened to my situation and spoke to me with respect and politely. She helped with my problem within minutes and I couldn’t have asked for better service.

Very helpful, very friendly and able to resolve my query. Support with setting up a plan that suited me - perfect! Great service.

Spoke to Ajay after receiving a letter from this company, He was caring & listened to me. I did not expect such a lovely kind hearted person when calling a debt company. He resolved my case quickly as this was an error by the parking issuer.

We have been wrongfully sent a charge for parking fee at Luton, which we had evidence of paying within the required 24hour slot. We called and spoke to Monica, and after a few weeks they were able to spot that the fee was charged due to small mistake in the registration number. They have kindly wiped that fee for us which we were grateful for.

Leon was so helpful and so very patient with me as I have just got home from the hospital.. Leon also was so lovely to wish me well

its not normal to give positive reviews regarding debt recovery companies but the person i dealt with was both super professional and amazingly helpful in how they dealt with the issue and myself (on a human level). they showed strong empathy and understood my view point.
thank you

the guy listened to me and asked me to email him details, it was so easy
just talking to someone rather then pinponging emails

I’d like to express my sincere appreciation to all the staff at DRP. Throughout my experience, they have clearly put their customers’ best interests first, and during what has been a difficult time for me, they have been incredibly supportive and understanding.
It’s not something you always expect from a debt recovery company, which makes their approach all the more commendable. I have a great deal of respect for the team and management for providing such a high level of care and service to people in situations like mine.
Many thanks to you all—your professionalism and compassion have not gone unnoticed.

was good experience. very helpful and good communiations and patience...

Joshua was great. He cleared up a mistaken fine in no time. Great service. Thank you

Kind and polite and smiling

Obviously it's not nice paying a fine. But Tyler was very polite, friendly and understanding.

Great customer service.

Private Parking Solutions (London) Ltd have handled this matter in an extremely unfair and unreasonable way.
I never received the original Parking Charge Notice and only became aware of the issue after being contacted by a debt recovery agency. This meant I was completely denied the opportunity to either pay the discounted amount or submit an appeal within the required timeframe.
Despite clearly explaining this, the company refused to reset the case or offer any form of appeal. Instead, they relied on a generic claim that the notice was “presumed delivered” and refused to provide any proper proof of postage, while continuing to pursue an inflated charge through a third-party debt collector.
Even more concerning, they have refused to engage with the dispute directly and insist that I deal only with their debt recovery agent — effectively avoiding accountability altogether.
This is not a fair or transparent process. Penalising someone for a notice they never received, then denying any opportunity to resolve it properly, raises serious concerns about their practices.
I made genuine efforts to resolve this reasonably, but those efforts were ignored.
I would strongly advise others to be cautious when dealing with this company.

Very friendly very helpful

I was quite angry with my parking fine as it from my local Vets . I know I should put my details in the parking tablet at reception but must have forgotten. Fare play my mistake. The trouble is I thought you were a scam as my bank refused to pay it . I hadnt received any emails or letters from you so presumed it was a scam. When i spoke to Catherine she explained to me that i had not updated my Van log book and all correspondents had gone to my old address. Oops forgot that ? Catherine was very kind and we ended having a bit of a laugh .

Dealt with Tim who was very helping in getting my fine cancelled

Juned Miah was the employee I spoke to . He was supportive and empathetic and really listened to the issue I had with the debt reference. He took all the evidence I sent him into account and offered a fare and thoughtful response and resolution to my case. He kept in communication with me, calling back when he said he would and updated me if he was unable to call that day. All of his energy and efforts meant what was an extremely stressful situation became one that I could feel more in control of and the closure and resolve of the case and been a massive
relief. I cannot thanks Juned enough! Rebecca Smith