I was assured that my account would be fully set up and live on the board by December. However, it is now March, and I am still facing issues with items not being properly uploaded or configured. This... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We were with Deliverect for a year and throughout they had charged us for a service we didn't use. Because of this, we did not pay for the next year as we wanted them to agree to honour a discou... Mehr ansehen
Unternehmen hat geantwortet
Mais uma situação bem resolvida O suporte da Deliverect está sempre apto a ajudar a resolver os problemas que encontramos durante as integrações com as diversas plataformas, ou mesmo pequenos erros... Mehr ansehen
Unternehmen hat geantwortet
The Deliverect plays a huge role in F&B businesses, especially with us. As per our experience, it makes our operations smooth in terms of online orders as we don't need to punch it manually. The menu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Deliverect
Vom Unternehmen geschrieben
Our mission at Deliverect is to help the food service community thrive in the digital age. We enable profitable growth and exceptional experiences through a powerful platform and partner network built for the food service community.
We seamlessly integrate online orders from food delivery channels (such as Uber Eats, Deliveroo & Just Eat, DoorDash, Glovo, and many more), allowing restaurants to improve operational service and increase customer satisfaction. We can keep your business connected to over 400 different platforms worldwide.
Thousands of restaurants and ghost kitchens globally trust us to power their front-of-house, back-of-house, and everything in between. With a presence in over 42 markets worldwide and +35,000 customers globally, Deliverect is trusted by restaurants and FMCGs such as Taco Bell, Burger King, and Unilever, as well as small to medium size restaurants and ghost kitchens.
We save our customers time and money, so they can focus on doing what they love and are passionate about, serving great food.
What does this mean?
1. Fewer tablets, more delivery channels
2. Streamlining your online order flow and eliminating manual order entry
3. High-performance menus - update, manage, and optimize menus at all locations in just a few clicks.
4. Data & Analytics - we gather all your sales data across all your brands and virtual brands so you have the insights you need to make your next big move.
Check out our website, www.deliverect.com, to see how we can help you thrive in the digital age.
Kontaktinformationen
530 7th Ave Suite 902, NY 10018, United States, New York, Vereinigte Staaten
- customersuccess@deliverect.com
- www.deliverect.com
2,9
Akzeptabel
304 Bewertungen
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Kervin was helpful and solved the…
Kervin was helpful and solved the problem with quick response.
29. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Jay,
Thank you for letting us know! We're pleased to hear that Kervin was helpful and resolved the problem with a quick response. If you have any more questions or encounter further issues, please don't hesitate to reach out. We're here to assist you.
Thanks for choosing Deliverect!
Great technology-Amazing team- work on growing your support team!!
The technology is correct in terms of a fully fledged integration (Aggregators- Deliverect - POS), they have solutions and workarounds for any challenge. The platform is always updated with new features but they don't inform their clients about it. The team is very smart (Aravind, Andy, Tej, Maiada thank you guys!!) Leila is very professional and I like how she follows up on every single task or concern.
What is frustrating me honestly is the support after working hours and during weekends (response is very late, no high level support). This is really frustrating me and the operations team when all your delivery business rely on the integration and you don't find the right and instant support when needed. If you solve this challenge, I will delete the last part of my feedback and rate you 5 stars instead of 4.
Just hire more people like Tej, Aravind, and Leila ❤️
Thanks
26. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Jean!
Thank you for providing detailed feedback, and we appreciate your kind words about the technology, the team, and especially the acknowledgment of Aravind, Andy, Tej, Maiada, and Leila. We're thrilled to hear about your positive experiences with them.
We understand your frustration with after-hours and weekend support response times. We truly value your feedback and are actively working on improving our support availability during these times. Your satisfaction is our priority, and we're committed to enhancing your experience.
If you have any further concerns or if there's anything specific you'd like to discuss, please feel free to reach out. We're here to help.
Thanks for choosing Deliverect!
Delivery is a major part of our F&B…
Delivery is a major part of our F&B business, receiving orders from all delivery aggregators in one platform and send it directly to the POS reduces most of the punching mistakes which can happen from the cashier, make the reconciliation process easier for the finance team.
Deliverict have a grate progect implementation team, and wonderful after sale support.
Highly recommended
1. April 2023
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Tariq,
Thank you for sharing your positive experience! We're thrilled to hear that Deliverect plays a major role in streamlining your food and beverage business.
Your recommendation means a lot to us. If there's anything else you need or want to discuss, feel free to reach out. Thanks for choosing Deliverect!
Sama helped me alot with some…
Sama helped me alot with some troubleshooting!
26. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Tony,
We're delighted to hear that Sama was able to assist you with troubleshooting! If you have any more questions or if there's anything else we can help you with, please feel free to reach out. Thank you for choosing Deliverect!
Very good application.Enable us to…
Very good application.Enable us to accelerate sales and customer satisfaction through proper integration with various delivery platform and more importantly simplify the process of order acceptance and tracking and Menu engineering.
1. April 2023
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Lijan,
Thank you for the positive update! We're thrilled to hear that Deliverect is enabling you to accelerate sales and enhance customer satisfaction in your restaurant.
If you ever have more feedback or questions, feel free to reach out. We appreciate your continued support and trust in Deliverect!
Equipe au top
Merci à Benjamin pour sa prise en charge et sa réactivité.
25. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Salut Marc,
Nous vous remercions pour vos aimables paroles! Nous sommes ravis d'apprendre que Benjamin a pu prendre en charge votre demande avec réactivité. Si vous avez d'autres questions ou besoins, n'hésitez pas à nous contacter. Merci d'avoir choisi Deliverect!
Despite some difficult technical…
Despite some difficult technical challenges, our support tech Ian was incredibly helpful and patient with our team. We were always kept well informed of the progress that was being made to resolve our issues, and we were never left wondering what was happening. Thanks again Ian!
12. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Tim,
Thank you for taking the time to share your experience. We're delighted to hear your positive feedback despite the technical challenges. Ian is indeed a valuable member of our team, and we're glad he could assist you with patience and effectiveness.
If you have any more feedback or if there's anything else you need assistance with, please feel free to reach out. Thanks again for choosing Deliverect!
Mais uma situação bem resolvida
Mais uma situação bem resolvida
O suporte da Deliverect está sempre apto a ajudar a resolver os problemas que encontramos durante as integrações com as diversas plataformas, ou mesmo pequenos erros tecnicos que nao corrigidos podem tornar-se complicados.
Desta vez falei com o Ian e a Karla, e ambos foram muitos simpáticos e responderam sempre as minhas questões. Por favor continuem assim .
24. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Olá,
Ficamos felizes em saber que conseguimos resolver mais uma situação para você! Nosso suporte está sempre pronto para ajudar a solucionar problemas.
Continuaremos trabalhando para oferecer o melhor suporte possível. Se precisar de mais alguma coisa, estamos à disposição.
Obrigado por escolher a Deliverect!
Deliverect has helped us with…
Deliverect has helped us with significant improvements in our operational metrics and order processing. The team is well-responsive and dedicated to ensuring quick resolutions.
What truly stands out for me is the reliability and user-friendly system. It has made our processes smoother and more efficient.
Thank you team Deliverect :)
24. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Ninoshka,
Thank you for your kind words! We're thrilled to hear that Deliverect has brought about significant improvements in your operational metrics and order processing. Our responsive and dedicated team is committed to ensuring quick resolutions for you.
It's fantastic to know that the reliability and user-friendly nature of our system have made your processes smoother and more efficient. Your satisfaction is our priority.
Thank you for choosing Deliverect! If you ever have more feedback or questions, don't hesitate to reach out.
Thank you for having good customer service
I feel the conversation was smooth and easy to communicate. Has a positive energy when replying to messages and offered alternative options that i didnt know I had.
All though I did not go with the options i appreciate that they were offered
24. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Monique,
Thank you for your feedback! We're delighted to hear that your conversation with us felt smooth and easy to communicate. Maintaining positive energy in our responses is important to us, and we're glad it came through in our interactions with you.
We appreciate your openness to exploring possibilities, and if you ever have more questions or need assistance in the future, we're here for you.
Thank you for choosing Deliverect!
Kudos Deliverect!
I'm always having a great experience with Deliverect whenever I have some issues particularly with the online menu. Our operations have improved a lot, and increased customer satisfaction. In the past year, I would say that Deliverect played a vital role when it comes to the growth of all our brands.
24. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Noli,
Thank you for sharing your positive experience with Deliverect! We're thrilled to hear that you consistently have a great experience, especially when dealing with issues related to the online menu.
If you ever have more feedback or need further assistance, please don't hesitate to reach out. We're here to support your continued success!
Smooth Experience w/ Rodrigo
Rodrigo hands down helped me in a bit of a frustrated state get through some confusing issues online. I Applaud his reserved demeanor and knowledge to guide me through to a completed satisfaction. Much appreciated now I can run the shop smoothly and staff won't have any need to second guess an order.
23. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Charles,
We're delighted to hear about your positive experience! It's fantastic to know that Rodrigo could guide you to complete satisfaction, enabling you to run your shop smoothly. If there's anything else you need or if you have further questions, feel free to reach out.
Thank you for choosing Deliverect!
A true Digital Accomplishment
Being a techie, I am absolutely impressed with what Deliverect has been able to do for us. Initially I was quite skeptical as technical integrations require all parties to be fully engaged and involved. Nevertheless, it appears that Deliverect has hit the nail on the head in terms of what they’ve been able to accomplish with all the aggregators. It was a seamless integration that was absolutely painless with all the aggregators except for one of them, who shall remain nameless. In addition, for Deliverect to be fully integrated to our POS Simphony is quite accomplishment.
For a client, just getting rid of all the aggregators tablets in each outlet is fantastic.
From the beginning the whole process including the onboarding and project management was flawless.
We will definitely integrated the rest of our restaurants into Deliverect in 2024.
1. November 2023
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Joe,
As a fellow techie, we appreciate your kind words! We're thrilled to have impressed you with what Deliverect has achieved for your business. Technical integrations can indeed be a challenge, but we're glad to hear that our seamless integration with all aggregators and the successful integration with your POS Simphony have met your expectations.
Looking forward to integrating the rest of your restaurants into Deliverect in 2024! If you have any questions or need further assistance, we're here for you.
Thank you for choosing Deliverect!
Deliverect has provided our business…
Deliverect has provided our business with a comprehensive solution that seamlessly integrates POS systems and delivery aggregators. The platform's user-friendly interface, reliability, and outstanding customer support have transformed the way we manage our operations. I wholeheartedly recommend Deliverect to any business seeking a cutting-edge solution to enhance efficiency and customer satisfaction. They have truly set a new standard in the industry.
22. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Clark,
We greatly appreciate your positive feedback! We're thrilled that our user-friendly interface, reliability, and outstanding customer support have transformed your operations.
Your wholehearted recommendation means the world to us. We're dedicated to setting new standards in the industry and are here to continue supporting your business. If there's anything you need or any further insights you'd like to share, feel free to reach out.
Thank you for choosing Deliverect.
strong team and support are essential…
strong team and support are essential for a more professional response. Great management and utilizing a platform to support the customer make the business highly professional and easier to manage
22. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello,
We appreciate your recognition of our team. Great management, coupled with a robust platform to support the customer, indeed contributes to a highly professional and easier-to-manage business.
We're here to ensure that you continue to experience professionalism and ease in managing your operations. If there's anything specific you'd like to discuss or if you have further feedback, feel free to reach out. Thank you for choosing Deliverect!
Our Journey together
Our recent venture into the restaurant business saw rapid growth, expanding from a single establishment to over 100 within a span of less than 18 months. Deliverect emerged as an ideal partner for various aggregator integrations. The onboarding process, from the initial restaurant to the 100th, unfolded seamlessly and without any complications. Deliverect's platform ensures precise routing of orders to the appropriate restaurants, and the management of special pricing as well as product availability/unavailability is effortlessly handled within the Deliverect Platform itself. In those rare instances requiring assistance, prompt support, particularly from Tej, was consistently available. Farid is another great guy who is always ready to assist. If given the opportunity to embark on this journey anew, I would unequivocally choose Deliverect.
31. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Abhay,
We're elated to hear about your rapid growth in the restaurant business, expanding from a single establishment to over 100 within 18 months! Thank you for choosing Deliverect as your ideal partner for aggregator integrations.
It's fantastic to know that the onboarding process unfolded seamlessly for all your restaurants. We're grateful for your commendation of our team, particularly Tej and Farid, for their consistent and prompt assistance. If ever you need further support or have additional feedback, we're here for you. We appreciate your trust, and if the journey were to begin anew, we'd be honored to have you choose Deliverect again.
Here's to continued success in your ventures!
Deliverect Simply the best in class.
Deliverect Simply the best in class.
Very professional team, smooth onboarding and continuous support.
22. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Phillip,
Thank you for the stellar endorsement! We're thrilled to be recognized as the best in class. If there's ever anything you need or if you have further comments, don't hesitate to reach out. We appreciate your trust in Deliverect and look forward to continuing to deliver excellence for your business.
Let me start with the Deliverect…
Let me start with the Deliverect project team which I had a phenomenal and professional support team experience with them in planning, training and testing their service that helped us eased our work in so many levels. Thank you team for the support and time you gave to our team in this regard and we look forward to continuing this journey together. And also a big thanks for the customer support team for the great work in following up with our team and solving any issues we faced.
1. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Ayman,
It's fantastic to hear about your professional and supportive experience during the planning, training, and testing phases. We're thrilled that our service has eased your work on multiple levels and we're excited to continue this journey together.
Your feedback means a lot, and we're here to ensure your continued success. If there's anything you need or want to discuss, feel free to reach out.
Antwort von Deliverect
Bonjour Romain, merci d'avoir pris le temps de nous laisser un commentaire. Nous sommes sincèrement désolés pour votre expérience jusqu'à présent et aimerions avoir l'opportunité de rectifier les choses. Notre équipe vous contactera prochainement pour résoudre votre frustration.
A great project team
A great project team, the best support during an integration project 👍🏼👍🏼
30. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Hani,
Thanks a bunch for the shoutout! We're thrilled to hear that you experienced the best support during your integration process. If you ever need more assistance or have questions, we're here to help. Cheers to a successful partnership with Deliverect!
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