I was assured that my account would be fully set up and live on the board by December. However, it is now March, and I am still facing issues with items not being properly uploaded or configured. This... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We were with Deliverect for a year and throughout they had charged us for a service we didn't use. Because of this, we did not pay for the next year as we wanted them to agree to honour a discou... Mehr ansehen
Unternehmen hat geantwortet
Mais uma situação bem resolvida O suporte da Deliverect está sempre apto a ajudar a resolver os problemas que encontramos durante as integrações com as diversas plataformas, ou mesmo pequenos erros... Mehr ansehen
Unternehmen hat geantwortet
The Deliverect plays a huge role in F&B businesses, especially with us. As per our experience, it makes our operations smooth in terms of online orders as we don't need to punch it manually. The menu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Deliverect
Vom Unternehmen geschrieben
Our mission at Deliverect is to help the food service community thrive in the digital age. We enable profitable growth and exceptional experiences through a powerful platform and partner network built for the food service community.
We seamlessly integrate online orders from food delivery channels (such as Uber Eats, Deliveroo & Just Eat, DoorDash, Glovo, and many more), allowing restaurants to improve operational service and increase customer satisfaction. We can keep your business connected to over 400 different platforms worldwide.
Thousands of restaurants and ghost kitchens globally trust us to power their front-of-house, back-of-house, and everything in between. With a presence in over 42 markets worldwide and +35,000 customers globally, Deliverect is trusted by restaurants and FMCGs such as Taco Bell, Burger King, and Unilever, as well as small to medium size restaurants and ghost kitchens.
We save our customers time and money, so they can focus on doing what they love and are passionate about, serving great food.
What does this mean?
1. Fewer tablets, more delivery channels
2. Streamlining your online order flow and eliminating manual order entry
3. High-performance menus - update, manage, and optimize menus at all locations in just a few clicks.
4. Data & Analytics - we gather all your sales data across all your brands and virtual brands so you have the insights you need to make your next big move.
Check out our website, www.deliverect.com, to see how we can help you thrive in the digital age.
Kontaktinformationen
530 7th Ave Suite 902, NY 10018, United States, New York, Vereinigte Staaten
- customersuccess@deliverect.com
- www.deliverect.com
2,9
Akzeptabel
304 Bewertungen
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Deliverect team's commitment to…
Deliverect team's commitment to excellence and responsiveness has been truly commendable. The guidance provided especially by their Tech Lead Mr.Tej in particular was not only prompt but also clear and effective, enabling us to resolve the issue swiftly and seamlessly.
1. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Bala
Your kind words mean a lot to us! Responsiveness and excellence is at the heart of what we do. We're delighted we could assist in resolving the issue swiftly and seamlessly. If you ever need further support, don't hesitate to reach out. Thanks for choosing Deliverect!
Deliverect has really been a game…
Deliverect has really been a game changer for our company. We were initially focused on the feature that is menu management to easily and swiftly edit and change the menu per aggregator / stores which has made a huge impact on the workload (and time spent following up). The analysis feature is amazing to quickly visualize sales / orders changes and I cannot live without it now.
Really love the product and the team support behind it (we are based in Dubai). Whenever we have an issue or a question there is always someone to reply to us - especially Tej!
22. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello,
We're thrilled to hear that Deliverect has made a significant impact on your company, especially with our menu management feature and analytics solutions.
Your love for the product and our team support, especially mentioning Tej, means a lot to us. We're here for you, and if you ever have more questions or need assistance, feel free to reach out. Thank you for choosing Deliverect, and we look forward to continuing to support your business in Dubai!
por la pronta respuesta
por la pronta respuesta, solucion y atencion.
19. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hola,
Nos complace saber que quedó satisfecho con nuestra pronta respuesta, solución y atención. Estamos aquí para ayudarle en lo que necesite. Si tiene más preguntas o requiere asistencia, no dude en contactarnos. Gracias por elegir Deliverect.
Positive Feedback and Suggestions for Improvement
I hope this message finds you well. I wanted to take a moment to express my appreciation for the excellent support and service your team has consistently provided. Managing 43 stores and 16 menus is no small feat, and I am pleased with the assistance and responsiveness I have received from Deliverect.
In particular, I would like to commend Ian and Raul for their exceptional support. Their dedication and proficiency in handling escalations and urgent matters have truly stood out, and I am grateful for their assistance.
While my overall experience with Deliverect has been positive, I wanted to share some areas where I believe there is room for improvement. Streamlining processes for all third-party integrations would greatly enhance efficiency, especially in dealing with issues related to size pricing. The settings and implementation nuances across different channels can be challenging, and a more standardized approach would be beneficial.
Additionally, I suggest refining the interface for managing opening hours. In this regard, I have come across Smoothcommerce, one of your integration partners, whose hours setup is notably clear and convenient. Emulating such clarity in interface design could further enhance the user experience.
I understand that continuous improvement is an integral part of any platform's growth, and I appreciate your dedication to providing top-notch service. Thank you for considering my feedback, and I look forward to witnessing further enhancements to an already commendable platform.
Kind regards,
18. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Jasil,
We're grateful for your thoughtful message. It's fantastic to hear that our team has consistently provided excellent support as you manage 43 stores and 16 menus—a truly impressive feat.
Your feedback on areas for improvement is invaluable. Your insights on the nuances of settings and implementation across channels are noted.
Continuous improvement is indeed a priority, and your dedication to helping us grow is appreciated. To make sure we fully understand your paint points, one of our Product Managers will be reaching out to schedule a call. Thank you for your feedback, and we're excited to keep enhancing your experience with Deliverect.
Fay is always super helpful!
11. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hi VM,
Thank you so much for taking the time to share your positive experience with Fay! We're delighted to hear that her assistance had a positive impact. Your kind words motivate us to continue delivering efficient and professional service.
Great Product
We have had a great expercience with Deliverect. It has been a game changer for our restaurants.
I do have to mention that our contact Bernt has been a huge help during every step of the way.
22. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hi Hermes,
Thank you for taking the time to share your positive experience. We're delighted to hear that Bernt was able to support you effectively.
We're thrilled to hear that Deliverect has been a game-changer for your restaurants! Here's to further success and our continued partnership!
A smooth integration thanks to the…
A smooth integration thanks to the support of our launch specialist Alexandra.
6. November 2023
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Jim,
Thank you for taking the time to share your positive experience. We're delighted to hear that Alexandra was able to provide a smooth integration experience. We'll be sure to pass your kind words along!
Our experience was great
Our experience was great, they helped us to resolve our problem but it would be nicer if they contact us through Call. Because they contact us through text messages and sometimes it is difficult to convey or discuss our problem through TEXT.
12. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hi Jagdish,
We sincerely apologize for any inconvenience you have experienced and appreciate you taking the time to share your feedback with us. We are glad to hear that you had a positive experience and that your problem was resolved.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out, we're here to help.
Great!
Despite a few hiccups, Bernt's dedication to addressing issues head-on is commendable. Deliverect, with Bernt leading the way, promises a bright and optimistic future. Looking forward to the ongoing journey of improvements!
13. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Viktor,
We're happy to hear that you've been able to get up-and-running using Deliverect with Bernt's assistance. We'll be sure to pass your kind words over to him.
Our commitment to continuous improvement remains unwavering, and we're thrilled to have you on board for this journey. If you ever have specific feedback or suggestions, please don't hesitate to share them. We look forward to delivering an even better experience as we work towards a brighter and more optimistic future together. Thank you for your support!
As the Director of Systems at Oteiza…
As the Director of Systems at Oteiza Coffee, I've had the distinct pleasure of working with Deliverect, and I feel compelled to share our outstanding experience.
Recently, we encountered a technical issue with our Uber Eats integration at our Oteiza One location. The way Deliverect, especially Valérie and her team, managed this situation was nothing short of exemplary. They not only identified and resolved the issue promptly but also went above and beyond by securing a 50% discount on our next invoice, acknowledging the inconvenience caused.
This level of customer service and attention to detail is rare in today's fast-paced business environment. It's clear that Deliverect values its clients and is committed to ensuring their satisfaction, a trait that resonates deeply with us at Oteiza Coffee. Their team's professionalism, combined with a genuine passion for customer service, has significantly enhanced our operational efficiency and customer experience.
Furthermore, the ease of use of their platform has seamlessly integrated into our daily operations, making it an invaluable part of our business.
I wholeheartedly recommend Deliverect to any business looking for a reliable, customer-focused, and efficient service. They are not just a service provider; they are a partner in our success.
Kudos to Deliverect for setting such a high standard in customer success management!
Pedro Costa e Silva,
Director of Systems,
Oteiza Coffee
8. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Pedro,
Wow, thank you so much for taking the time to share your experience with Deliverect! It's truly heartening to hear about your satisfaction with our service, and I'm thrilled that Valérie and the team were able to make such a positive impact during the technical hiccup with your integration.
We're all about going above and beyond. Your acknowledgment of our commitment to customer satisfaction means the world to us. Knowing that our platform has seamlessly integrated into Oteiza Coffee's daily operations and enhanced both operational efficiency and customer experience is fantastic news.
Your recommendation and kind words are the greatest compliment we could receive. If there's anything more we can do for you or Oteiza Coffee, please don't hesitate to reach out. Here's to continued success and a fantastic partnership!
prompt response
Efficient and professional assist really was different appreciated the cooperation and assistance delivered by Agent "Sama" that was very good experience and helpful .. specially after many attempts to communicate with accounts or via web help.
11. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Ahmed,
Thank you so much for taking the time to share your positive experience with Sama! We're delighted to hear that her assistance had a positive impact. Your kind words motivate us to continue delivering efficient and professional service.
We'll ensure that your appreciation is passed on to Sama and the entire team. If there's anything else you need assistance with or if you have more feedback to share, please don't hesitate to reach out. We're here to help and are grateful for the opportunity to serve you. Thanks for choosing Deliverect!
Benjamin was very helpful
Benjamin was very helpful. My issue is resolved. Thank you!
10. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Izabela,
We're delighted to hear that Benjamin was able to assist you effectively, and your issue is now resolved! Thank you for taking the time to share your positive experience. If you ever have more questions or encounter any other issues, don't hesitate to reach out. We're here to help, and we appreciate your feedback. Thanks for being a valued Deliverect customer!
I cant never get a hold of the person…
I cant never get a hold of the person when I need help
9. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Justo,
Thank you for providing us with your feedback. Our team is accessible around the clock via live chat, email and WhatsApp so you should always be able to reach-us! More importantly, we sincerely apologize for the unsatisfactory experience you have encountered and would like the chance to make things right for you. Our team will contact you shortly to address your concerns.
La atención por parte de los gerentes…
La atención por parte de los gerentes de cuenta es muy buena, sólo que cuando hago contacto con Soporte por medio de chat, la atención es más lenta que antes, ya que en automático responde un bot, el cual, la gran mayoría de veces, tengo que solicitar la atención por parte de un representante de servicio, y esto, puede tomar en algunos casos 10 minutos, cuando antes, un representante me comenzaba a escribir al instante de solicitar apoyo mediante el chat.
10. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Agradecemos sinceramente tu feedback sobre nuestro servicio. Lamentamos cualquier inconveniente que hayas experimentado con la atención en el chat de soporte. Entendemos que la rapidez en la respuesta es esencial, y tus comentarios son fundamentales para mejorar nuestro servicio.
Estamos trabajando constantemente para optimizar la experiencia del usuario, y tu observación sobre la demora en la atención del chat será tomada en cuenta.
Valoramos tu confianza en nosotros y agradecemos la oportunidad de mejorar. Si tienes más detalles que nos puedan ayudar a identificar áreas específicas de mejora, no dudes en compartirlos. Estamos aquí para brindarte el mejor servicio posible y agradecemos tu paciencia mientras trabajamos en estas mejoras. ¡Gracias por elegirnos!
Help from andrew in support.
Had problems accessing my invoice, Andrew from support was very helpful, resolved my problem very quickly.
10. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Stuart,
We're grateful for your feedback, and we're pleased to hear that Andrew was able to assist you effectively with accessing your invoice. Providing prompt and helpful solutions is our top priority, and we're glad to know that Andrew resolved your issue quickly.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out, we're here to help.
My issue hasn’t been resolved in over a…
My issue hasn’t been resolved in over a month
26. Dezember 2023
Antwort von Deliverect
Hi Denis, thank you for reaching out to us. We appreciate your feedback and apologize for any inconvenience you may have experienced. Rest assured, we are committed to resolving this issue for you as quickly as possible. Our dedicated team will be in touch with you shortly to address your concerns and find a solution. We value your patience and look forward to making things right for you.
product work great
product work great. But cutomer service is horrible. You need to get live operaters this messagig system just doesnt work. .
26. Dezember 2023
Antwort von Deliverect
Hello Phil,
Thank you for taking the time to leave us a review. We sincerely apologize for your experience thus far and would like a chance to make things right. Our goal is to make sure your experience with both our product and our customer experience team is top-notch. Your account manager will contact you shortly to resolve your frustration.
Horrible customer experience
Horrible customer experience. I feel so frustrated. I am trying to build POC and I can not get API Keys. It’s been 2 months already, my development team is literally blocked and I can’t do anything about it
8. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello,
We appreciate you taking the time to leave this review and are sorry to hear about your partner experience. Our goal is to offer a better experience, and we apologize for any inconvenience you may have faced. We would like to make things right and have notified your designated partner specialist. They will be reaching out to you shortly to address and resolve your frustrations. Thank you for bringing this to our attention.
An integral piece of our online delivery system. Hats off to Mike for his incredible help!
Deliverect has been integral in streamlining our online delivery system. Previously we were wasting countless inefficient labour hours manually entering orders or connecting reports from various platforms. Deliverect solved all of these problems.
None of this would have been possible without the incredible help provided by our rep Mike, who has been consistently helpful and always manages to get any question answered or problem solved.
7. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Sam,
Thank you so much for sharing your positive experience with Deliverect! We're thrilled to have played a key role in streamlining your online delivery system and eliminating the inefficiencies you faced before.
We're delighted to hear that Mike has consistently provided valuable assistance and effectively addressed any questions or problems. If there's anything more we can do for you or if you have further feedback to share, feel free to reach out. Here's to continued success in streamlining your operations with Deliverect!
Thank you so much Deliverect
Thank you so much Deliverect. Especially, Bernt and the team's commitment to seamless implementation makes them true problem-solving maestros. Thank you for your innovation.
1. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Amina,
Your gratitude means a lot to us! We're thrilled to hear that Bernt and the team's commitment to seamless implementation has made a positive impact. We strive to be problem-solving maestros, and your recognition motivates us even more.
If there's anything else you need or if you have more feedback to share, we're here for you. Here's to continued success and seamless operations with Deliverect!
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.