I was assured that my account would be fully set up and live on the board by December. However, it is now March, and I am still facing issues with items not being properly uploaded or configured. This... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We were with Deliverect for a year and throughout they had charged us for a service we didn't use. Because of this, we did not pay for the next year as we wanted them to agree to honour a discou... Mehr ansehen
Unternehmen hat geantwortet
Mais uma situação bem resolvida O suporte da Deliverect está sempre apto a ajudar a resolver os problemas que encontramos durante as integrações com as diversas plataformas, ou mesmo pequenos erros... Mehr ansehen
Unternehmen hat geantwortet
The Deliverect plays a huge role in F&B businesses, especially with us. As per our experience, it makes our operations smooth in terms of online orders as we don't need to punch it manually. The menu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Deliverect
Vom Unternehmen geschrieben
Our mission at Deliverect is to help the food service community thrive in the digital age. We enable profitable growth and exceptional experiences through a powerful platform and partner network built for the food service community.
We seamlessly integrate online orders from food delivery channels (such as Uber Eats, Deliveroo & Just Eat, DoorDash, Glovo, and many more), allowing restaurants to improve operational service and increase customer satisfaction. We can keep your business connected to over 400 different platforms worldwide.
Thousands of restaurants and ghost kitchens globally trust us to power their front-of-house, back-of-house, and everything in between. With a presence in over 42 markets worldwide and +35,000 customers globally, Deliverect is trusted by restaurants and FMCGs such as Taco Bell, Burger King, and Unilever, as well as small to medium size restaurants and ghost kitchens.
We save our customers time and money, so they can focus on doing what they love and are passionate about, serving great food.
What does this mean?
1. Fewer tablets, more delivery channels
2. Streamlining your online order flow and eliminating manual order entry
3. High-performance menus - update, manage, and optimize menus at all locations in just a few clicks.
4. Data & Analytics - we gather all your sales data across all your brands and virtual brands so you have the insights you need to make your next big move.
Check out our website, www.deliverect.com, to see how we can help you thrive in the digital age.
Kontaktinformationen
530 7th Ave Suite 902, NY 10018, United States, New York, Vereinigte Staaten
- customersuccess@deliverect.com
- www.deliverect.com
2,9
Akzeptabel
304 Bewertungen
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Having all your third party apps orders…
Having all your third party apps orders printing directly in your kitchen printers is very convenient but like everything related to food industry, there is always problems that needs immediate attention and unfortunately deliverect’s customer service it’s very disappointing since they don’t have over the phone Customer Service only by chat and when you have problems with their service you need help immediately but for the time that they answer the chat sometimes you get busy and if you don’t answer to them when they start chatting in a few minutes, they will just end the conversation assuming that you don’t need them anymore and you need to start over.
25. Dezember 2023
Antwort von Deliverect
Hello Mario,
Thank you for sharing your feedback with us, and we genuinely apologize for the inconvenience you've experienced. We understand the urgency in the food industry, and we're sorry to hear about the challenges you've faced with our customer service team.
Your concerns are valid, and we're actively working on improving our response times and support methods to better meet the needs of our customers. We've recently implemented some changes to ensure that chats do not get closed after short period of unresponsiveness from the customer.
In case you have any other feedback our dedicated team will be in touch soon.
Terrible customer service and problem…
Terrible customer service and problem solving. Still have unresolved issues and no one cares
24. Dezember 2023
Antwort von Deliverect
Hello,
Thank you for taking the time to share your feedback with us. We want to sincerely apologize for the experience you've had so far. We understand your frustration and we are committed to making things right for you. Our dedicated team will be reaching out to you shortly to address and resolve your concerns. Thank you for your patience and understanding.
Excellent product
Excellent product - very reliable as you would require for a fast moving restaurant. It any questions, queries or support required. We have got aervice that is above expectations 24x7 as we are in the Australia. Time zone - support staff k ow their product very well, and work with you ..
24. Dezember 2023
Antwort von Deliverect
Hello Bussakorn,
Thank you so much for your fantastic feedback! We're delighted to hear that you've been able to take full advantage of our product.
If there's anything else you need or if you have more feedback to share in the future, please feel free to reach out. We appreciate your trust in our services and look forward to continuing to provide you with excellent support!
Awesome and very nice
25. Dezember 2023
Antwort von Deliverect
Thank you for the short and sweet feedback! We're here to make your experience consistently awesome, and we appreciate your support!
Tomas is such a wonderful person who…
Tomas is such a wonderful person who had assisted me all the way through. His patience and his professionalism are what I will look up to. Thank you very much Tomas.
7. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Thank you for taking the time to share your positive experience with Tomas! We're thrilled to hear that he provided you with wonderful assistance.We'll be sure to convey your appreciation to Tomas for his outstanding support.
If there's anything else you need or if you have more feedback to share, please don't hesitate to reach out. We're here to help, and we appreciate the opportunity to assist you. Thanks again for choosing Deliverect, and we look forward to continuing to meet your expectations!
Antwort von Deliverect
Hello Basu,
Simplifying online orders is at the heart of what we do! We're thrilled to hear that our service has been greatly helpful in managing your delivery orders.
If you ever have specific feedback or if there's anything more we can assist you with, please don't hesitate to reach out. Your success in managing delivery orders is important to us, and we appreciate your positive endorsement. Thank you for choosing Deliverect.
Such an amazing software tool. I can manage all my delivery channel in a single Point of Sale.
Such an amazing tool.
1. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Mimi,
Thank you for your fantastic feedback! We're thrilled to hear that Deliverect has been so helpful to your business. Simplifying online orders is what we strive for, and we're delighted that it's making a positive impact for you.
If you ever have more feedback or questions, feel free to reach out. Thanks for choosing Deliverect!
The great experience I've ever had!!
The great experience I've ever had!!
From the moment I reached out for assistance, the team at Deliverect demonstrated an unparalleled dedication to resolving my concerns. Not only did they address my issue with remarkable speed and efficiency, but they also ensured that every question I had was answered thoroughly.
What truly set them apart was their willingness to extend their support beyond the reach. For me, specially Fay was always there to provide expert guidance and reassurance.
The team’s ability to solve problems swiftly, coupled with their round-the-clock responsiveness, has left a lasting impression on me. It’s rare to encounter a service that genuinely puts the customer first, but Deliverect has done just that. Their exceptional customer service has not only solved my immediate issues but has also earned my trust and loyalty for future needs.
5. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Sam,
We sincerely appreciate your kind words and are delighted to hear about your positive experience with our team. Ensuring prompt and efficient resolution, as well as thorough answers to your questions, is our commitment.
Fay and the rest of our team are thrilled to have been of assistance, and we're pleased to know that their expert guidance and reassurance have made a positive impact.
We're honored to have earned your trust and loyalty. If there's anything else you need or if you have further feedback, please don't hesitate to reach out.
Thank you for choosing Deliverect!
Bernt has always given me the right…
Bernt has always given me the right assistance to fix problems and attention to help explain why. Making it possible for me to fix similar problems and understand the system better.
5. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Marisja,
We're thrilled to hear that Bernt has consistently provided you with the right assistance to fix the issues you've encountered. If you ever have more questions or need assistance in the future, please feel free to reach out. Thank you for choosing Deliverect, and we appreciate your positive feedback!
A personal touch
We had specific requirements for the set up of online ordering platform (our webshop) and Deliverect was able to take the time to personally help us so that the requirements were met using current settings. By looking at our situation with a expert skills we now have a super looking and working webshop. Many thanks to the development team and especially to Bernt of Deliverect.
20. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Philippe,
Wow, thank you for sharing your positive experience with us! We're thrilled to hear that Deliverect could meet your specific requirements.
We'll be sure to pass on your appreciation to Bernt and the development team. If there's anything more you need or if you have further feedback, feel free to reach out. We're grateful for the opportunity to assist you, and we look forward to supporting your online presence in the future!
Top service
Great company. Top service thanks to Bernt!
5. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Arnaud,
Thank you for your positive feedback! It's always our goal to provide excellent support and solutions to our customers.
We'll make sure to convey your appreciation to Bernt for his contribution to your positive experience. If you ever have more feedback to share or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and look forward to continuing to serve you!
Antwort von Deliverect
Hello Katrien,
We're thrilled to hear that you've had an amazing customer service experience with Bernt! At Deliverect, providing top-notch support is a priority, and we're delighted that Bernt has left a positive impression on you.
We'll be sure to pass on your appreciation to Bernt for his outstanding service. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Deliverect, and we look forward to continuing to provide excellent service!
Excellent customer service from…
Excellent customer service from Valerie. Communicates effectively through WhatsApp with me whenever there is an issue.
5. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello James,
Thank you for sharing your positive experience with Valerie! We're delighted to hear that Valerie has been providing excellent support and effective communication through WhatsApp to address any issues you may encounter.
If there's ever anything else you need assistance with or if you have further feedback, please feel free to reach out. We appreciate your trust in Deliverect and are here to provide ongoing support. Thank you for being a valued customer!
Bernt Saelens is a great asset
Bernt Saelens is a great guy. He really listened to my concerns and did everything to help us out
14. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Alexis,
We're thrilled to hear about your positive experience with Bernt! At Deliverect, we prioritize customer satisfaction, and it's fantastic to know that Bernt went above and beyond to address your concerns and provide the help you needed.
We'll make sure to pass along your appreciation to Bernt for his excellent service. If you ever have more concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Your feedback is valuable to us, and we're grateful to have customers like you. Thank you for choosing Deliverect!
Hats off to Deliverect for their…
Hats off to Deliverect for their ingenious one-platform solution! Bernt and the team's commitment to seamless implementation makes them true problem-solving maestros. An innovative gem in the tech world!
3. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Frederic,
Thank you so much for your glowing review! We're delighted to hear that you appreciate Deliverect's complete solution and the seamless implementation led by Bernt and the team. It's always our goal to be problem-solving maestros for our customers, and your acknowledgment of our commitment means a lot to us.
If you ever have more insights to share or if there's anything else we can do for you, please feel free to reach out. We're grateful to have customers like you and appreciate your recognition of our efforts.
This company deserves an Oscar!
This company deserves an Oscar!! We had the best service thanks to Bernt Saelens!
1. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Emilie,
Thank you for your fantastic feedback! We're thrilled to hear that you had an outstanding experience with Deliverect, and we're especially grateful for your shout-out to Bernt for providing exceptional service. We'll be sure to convey your appreciation to Bernt and commend him for a job well done.
If you ever have more feedback, questions, or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your kind words and are honored to have you as a satisfied customer. Thank you for choosing Deliverect!
We have been with Deliverect for years…
We have been with Deliverect for years and are a great company. Just some members of staff I want to thank are Alfonsina, Fernanda, Leslie, Montserrat for all their help and support 👍
5. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Rick,
Thank you for being a long-standing customer with Deliverect, and for taking the time to appreciate the efforts of our team members! We're delighted to hear that they have been instrumental in providing you with the help and support you need.
Our team is dedicated to ensuring a seamless experience for our customers, and it's heartening to know that these individuals have made a positive impact on your interactions with Deliverect. We'll be sure to pass on your gratitude to Alfonsina, Fernanda, Leslie, and Montserrat.
Your continued support means a lot to us, and we look forward to serving you for many more years to come. If there's anything else you ever need or if you have further feedback, please feel free to reach out. Thank you for being a valued part of the Deliverect community!
I've been a Deliverect customer for the…
I've been a Deliverect customer for the past couple of years. Whenever I have a problem, the team are always on hand and a delight to work with and help solve any tech problems I may have. Tonight, Carlos came to the rescue to help resolve my menu publishing issue. He was helpful and informative and quickly identified the problem allowing the issue to be fixed. All of this was done after your typical office hours so I am very happy I can begin the next woring day without any issues. Thanks Team Deliverect! Thank you Carlos!
4. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Kris,
Thank you so much for sharing your positive experience with Deliverect! We're thrilled to hear that our team has consistently provided excellent support over the past couple of years. It's fantastic to know that Carlos went above and beyond to assist you with your menu publishing issue.
We take pride in our commitment to customer satisfaction, and your feedback is a great validation of our efforts. We'll make sure to pass on your kind words to Carlos and the rest of the team.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your continued trust in Deliverect, and we look forward to serving you in the days to come. Thanks again for being a valued customer!
Terrible customer service
Terrible customer service. Can never actually speak to a human and resolve an issue quickly.
21. Dezember 2023
Antwort von Deliverect
Hello Adam,
Thank you for taking the time to share your feedback. We appreciate your input. While we do utilize advanced chatbots, we also offer the option to connect with a live support agent at any time. Rest assured, we have escalated your concern to the appropriate team, and they will be reaching out to you soon. We are committed to resolving your issue and appreciate your patience throughout this process.
my issue not solved again after 2 months
26. Dezember 2023
Antwort von Deliverect
Hello Soroush,
We appreciate you taking the time to leave us a review. We would like to apologize for the experience you've had so far. As stated in your other review, our team is currently in contact with you and we are working to resolve your frustration as quickly as we can.
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