I was assured that my account would be fully set up and live on the board by December. However, it is now March, and I am still facing issues with items not being properly uploaded or configured. This... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We were with Deliverect for a year and throughout they had charged us for a service we didn't use. Because of this, we did not pay for the next year as we wanted them to agree to honour a discou... Mehr ansehen
Unternehmen hat geantwortet
Mais uma situação bem resolvida O suporte da Deliverect está sempre apto a ajudar a resolver os problemas que encontramos durante as integrações com as diversas plataformas, ou mesmo pequenos erros... Mehr ansehen
Unternehmen hat geantwortet
The Deliverect plays a huge role in F&B businesses, especially with us. As per our experience, it makes our operations smooth in terms of online orders as we don't need to punch it manually. The menu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Deliverect
Vom Unternehmen geschrieben
Our mission at Deliverect is to help the food service community thrive in the digital age. We enable profitable growth and exceptional experiences through a powerful platform and partner network built for the food service community.
We seamlessly integrate online orders from food delivery channels (such as Uber Eats, Deliveroo & Just Eat, DoorDash, Glovo, and many more), allowing restaurants to improve operational service and increase customer satisfaction. We can keep your business connected to over 400 different platforms worldwide.
Thousands of restaurants and ghost kitchens globally trust us to power their front-of-house, back-of-house, and everything in between. With a presence in over 42 markets worldwide and +35,000 customers globally, Deliverect is trusted by restaurants and FMCGs such as Taco Bell, Burger King, and Unilever, as well as small to medium size restaurants and ghost kitchens.
We save our customers time and money, so they can focus on doing what they love and are passionate about, serving great food.
What does this mean?
1. Fewer tablets, more delivery channels
2. Streamlining your online order flow and eliminating manual order entry
3. High-performance menus - update, manage, and optimize menus at all locations in just a few clicks.
4. Data & Analytics - we gather all your sales data across all your brands and virtual brands so you have the insights you need to make your next big move.
Check out our website, www.deliverect.com, to see how we can help you thrive in the digital age.
Kontaktinformationen
530 7th Ave Suite 902, NY 10018, United States, New York, Vereinigte Staaten
- customersuccess@deliverect.com
- www.deliverect.com
2,9
Akzeptabel
304 Bewertungen
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Poor customer service.
Poor customer service.
Having issue with auto-print orders, trying to figure out from Nov.16 2023 and still not resolved.
Only way to communicate with technician is via email and only one email each day. Senior technicians with lack of knowledge and poor service provided. Considering discontinuing Deliverect services from all of our locations if not fixed properly any time soon.
26. Dezember 2023
Antwort von Deliverect
Hello,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you have experienced so far. After reviewing your ticket history, we found that we had received confirmation that the issue was resolved, which is why your ticket was closed. However, we understand your frustration and our team will reach out to you shortly to address your concerns.
Please keep in mind that our team is available 24/7 through live chat and WhatsApp, so you don't have to wait for email responses. We are here to assist you at any time.
mal match entre plataformas
es buena la idea que tiene la plataforma, pero no funciona en conjunto con todas las plataformas que se manejan, ya que siempre hay errores con rappi
25. Dezember 2023
Antwort von Deliverect
Hola,
Gracias por tomarse el tiempo para compartir sus comentarios con nosotros. Apreciamos su reseña. Nuestro equipo se esfuerza por garantizar que todas nuestras integraciones funcionen sin problemas, y sin requerir ninguna entrada manual de su parte.
Ya me he comunicado con su Gerente de Cuenta asignado, quien se pondrá en contacto con usted en breve. Le ayudarán a resolver cualquier problema u obstáculo que pueda haber encontrado con nuestra integración de Rappi.
Si tiene alguna otra pregunta o inquietud, no dude en ponerse en contacto. ¡Estamos aquí para ayudar!
Customer Service only thru e mail
Customer Service only thru e mail. Waste of time as people just cant get work done right away. Been over 5 days. Waiting....
26. Dezember 2023
Antwort von Deliverect
Hello Raj,
We're sorry to hear your experience hasn't been up to par so far. Our customer service team is always here to assist you, whether it's through live chat, WhatsApp, or email. Since you have an active ticket with us, we have escalated it to the appropriate team and you can expect a response from them shortly.
Problem solving invoation.
One platform for all delivery channels.
Who ever had pitch this idea is a genius.
26. Dezember 2023
Antwort von Deliverect
Hi, we're thrilled to hear your positive feedback. Making delivery and online orders more convenient for restaurants is a true passion of ours. Don't hesitate to reach out if you have any questions – our team is always eager to go the extra mile for the restaurant community.
Technical Support
Issues that we were having were resolved by our account reps, and all is right in the world!
24. Dezember 2023
Antwort von Deliverect
Hello Coltan,
We appreciate you taking the time to share your feedback with us. We're truly sorry that your experience hasn't met your expectations. It appears that there might have been a technical glitch that caused your case to be closed prematurely. We sincerely apologize for any inconvenience this may have caused you.
Rest assured, we are committed to resolving this issue and making things right for you. Our dedicated team will be reaching out to you shortly to address your concerns and find a solution that leaves you satisfied.
Thank you for your patience and understanding.
Improvement👍
Improvement ! Help desk team resolve my issue in timely manner. this what we expect from our partners, so we focus on our customers and business. Keep it up.
24. Dezember 2023
Antwort von Deliverect
Hello,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you have experienced so far and we truly value the opportunity to make things right for you. Our dedicated team will be reaching out to you shortly to address your concerns and find a resolution.
Antwort von Deliverect
Thanks for taking the time to leave us this review!
late SOA generate and even we have to…
late SOA generate and even we have to follow up just auto reply!
24. Dezember 2023
Antwort von Deliverect
Hello Bijay,
Thank you for taking the time to share your feedback with us. We want to sincerely apologize for the experience you've had so far. We understand your frustration and we are committed to making things right for you.
We have already escalated your case to the appropriate team member who will be reaching out to you shortly to address your concerns and find a resolution.
Thank you for your patience and understanding.
We can’t get to talk to anybody
24. Dezember 2023
Antwort von Deliverect
Hello,
We apologize for any inconvenience you may be experiencing. Our dedicated support team is available around the clock, every day of the year, through various contact methods.
https://help.deliverect.com/en/articles/7978926-contact-us
Rest assured, our team will reach out to you shortly to address any frustrations you may currently have.
Thank you for your understanding and patience.
Only 20% of services have been completed
24. Dezember 2023
Antwort von Deliverect
Hello there, we greatly appreciate you taking the time to share your feedback with us. It appears that you have encountered some challenges with your onboarding process. We deeply apologize for any inconvenience you've experienced and would like the opportunity to address the situation. Your account manager will reach out to you soon to help resolve any frustrations.
Worst experience ever
24. Dezember 2023
Antwort von Deliverect
Hello,
We appreciate you taking the time to share your feedback with us. We deeply regret that your experience did not meet our usual standards for customer satisfaction. Please accept our sincere apologies and allow us the opportunity to make things right. Our team will be reaching out to you soon to address your concerns.
Very badddd
1. "Extremely disappointed with your customer service. Unfortunately, my experience felt unhelpful and left me frustrated. I would recommend exploring other options."
2. "Your customer service response time was slow, and the assistance provided was vague, leading to unresolved issues. Consider alternatives to avoid potential frustration."
3. "Communication with your customer service left much to be desired. It felt like my concerns were not a priority, and I would caution others to explore alternatives for better support."
4. "My interaction with your customer service was challenging, to say the least. It seemed difficult to get clear answers, turning a simple inquiry into a more complex situation. I would rate my experience as subpar."
5. "The customer service experience fell short of expectations. It wasn't as responsive or helpful as I had hoped, prompting me to reconsider my choice of service providers. I would advise others to weigh their options carefully."
23. Dezember 2023
Antwort von Deliverect
Hello Arn, we appreciate you taking the time to write a review for us. We apologize for the negative experience you have had so far and we would like the opportunity to make it better. Our team will reach out to you shortly to address and solve any frustrations you have
Your customer service went from a 5…
Your customer service went from a 5 star to a 0 star the last year!
22. Dezember 2023
Antwort von Deliverect
Hello Andrea,
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience hasn't been up to our standards. Rest assured, one of our team members will reach out to you soon to discuss how we can enhance your experience.
Deliverect Team
As we saw everything is good
17. Dezember 2023
Antwort von Deliverect
Hello,
Thank you for taking the time to leave this review. Please don’t hesitate to reach out anytime you have questions – our team is always happy to go above and beyond for the restaurant community.
For the most part it is an easy service…
For the most part it is an easy service to use I would recommend more info for the product especially Electronics Walk and Talk, Fuse products etc.. so we know exactly what the customer is choosing, sometimes it is a general description and there are many products that are similar in name.
15. Dezember 2023
All going good
14. Dezember 2023
Antwort von Deliverect
Hello,
We’re thrilled that Deliverect is helping your restaurant thrive! Please don’t hesitate to reach out anytime you have questions – our team is always happy to go above and beyond for the restaurant community.
Absolutely horrendous customer service
Absolutely horrendous customer service! Had constant issues right from the beginning, wasn’t fully on-boarded and was left with a bunch of buggy software with no real direct source of contact for help. Trying to use the help centre is a joke. You need to first speak to a tier 1 agent who doesn’t ever have the answers, then get pushed to a tier 2 agent that only reply’s once per 24-48 hours and is in a completely different time-zone that isn’t much more of a help. There needs to be direct points of contact that are with reliable/knowledgable agents who actually see the issues through to be fixed.
20. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Levi,
We appreciate you taking the time to share your feedback. We deeply apologize for the challenges you have faced during your onboarding process and beyond. Rest assured, we have transferred your case to an agent in your time zone, and our team is actively communicating with you to address your concerns. We are committed to resolving your frustration as quickly as possible!
Thank you for your understanding and patience.
Best regards,
Deliverect Team
Antwort von Deliverect
Hello Abdelmegid,
Thank you for the kind words. We’re thrilled that Deliverect is helping your restaurant thrive!
A company run by tiktokers
I'm with deliverect for almost a year now. They have recently sold online ordering/social media ordering system to me assuring that it'll increase my sale. So far I've received one/two orders from this channel in more than three months. So I've investigated the issue and found that this online ordering system doesn't have any address database. It cannot even find addresses with flats. The worst part is that the system doesn't let you complete the order until it confirms the address. How stupidly designed ordering system it can be. The agent told me that this system solely depends on google map and they cannot help with this issue. You can have an idea about the people who are working behind this company. They are bunch of tech-amateurs who don't have any real business knowledge, don't know how a real business runs. Luckily there is no other company does this order integration in the market, otherwise they'd be long gone. This is not the first time I got pissed from their nuisance, mediocre product design but I am still with them because there is no other company doing this order integration from multiple delivery platforms.
16. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Deliverect
Hello Ariful,
We appreciate your honest feedback about our online ordering and social media ordering products. Requiring address submission before order initiation is an industry practice to ensure customers are within delivery range. Our system relies on the extensive Google database for addresses, which works well in most cases.
However, we understand your concerns and are committed to making necessary improvements based on your feedback. Our team will be in touch soon, as we are committed to providing a better experience and are here to assist you further.
The Deliverect Team
No integrations with local platforms…
No integrations with local platforms and for those integrated a lot of things missing. Also, no willingness for improvement. Finally, difficult to speak with someone from customer support.
1. Jänner 2023
Antwort von Deliverect
Hi,
Thank you for taking the time to leave us a review. Our team is working hard to increase our number of integrations weekly so expect some relevant updates soon. I'll pass the rest of your feedback to our relevant teams.
So funktioniert Trustpilot
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