This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Simple to order on the website. Prices appeared competitive on this item. Tracking kept me upto date when the parcel was delayed due to severe weather conditions at the courier depot. I was updat... Mehr ansehen
Unternehmen hat geantwortet
After the air blower pump in our sewage unit burnt out, our service company told us that it would take at least 2 weeks to get a replacement and possibly up to a month. I found Direct Drainage on the... Mehr ansehen
Unternehmen hat geantwortet
I ordered the part (Auto-stopper for EL series blower) and it arrived the next working day, which was great. Unfortunately I had ordered the wrong switch, it seems that there are more than one type o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
Kontaktinformationen
Unit 10C, DL15 8RA, Crook, Vereinigtes Königreich
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4,8
Hervorragend
507 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Direct Drainage
Thank you so much for your review! We're delighted to hear you had an excellent experience and found our team helpful. Providing great service is what we strive for and your feedback means a lot to us. If there's anything else we can assist you with, we're always here to help.
Plug on £ 380 pump defective as it was squashed ouit of shape.
Plug on £ 380 pump defective, presumably squashed in the box.
I had to source a new plug then fit it as i needed it running straight away.
Direct Drainage attitude was disappointing, effectively just get on with it"
S##T Happens hence me having to purchase a pump
29. September 2025
Antwort von Direct Drainage
Thank you for your feedback, and please accept our apologies for the inconvenience caused by the damaged plug on your pump.
We’re sorry to hear that the unit arrived with a bent plug — this is certainly not the standard we aim to uphold. While we did offer to collect and replace the pump once we were made aware of the issue, we understand that you needed the pump operational immediately and took matters into your own hands by sourcing and fitting a new plug.
Thank you for bringing this to our attention, and again, we’re sorry for the trouble this caused.
First visit to Direct Drainage was very positive
Good range of stock, attractive pricing. Well organized website
29. September 2025
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Would never use again
Fell short of every commitment, once paid they weren’t interested. There are far better and cheaper suppliers.
2. September 2025
Antwort von Direct Drainage
Hi Steve,
Thank you for taking the time to share your 1* feedback. I’m truly sorry that your experience with us did not meet your expectations.
Throughout our interaction - especially over the phone - we offered to cancel your order with a full refund, and while you chose to proceed, we respect that you may have found a better or more suitable option elsewhere.
That said, based on how our communication unfolded, it seems we might not be the right fit for each other. We strive to foster respectful and constructive relationships with all our customers, and unfortunately, we didn't feel that was mutual in our recent exchange.
We have taken your comments seriously and will use them to improve our service moving forward. While we don’t believe continuing this particular relationship would be productive for either side, we genuinely wish you the best in finding a provider that aligns with your expectations.
Thank you again for your feedback.
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Good advice on the phone
Good advice on the phone, great price and excellent delivery time next day and on time!!
1. September 2025
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Very easy transaction and very fast…
Very easy transaction and very fast delivery. Would buy again without hesitation.
1. September 2025
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Good efficient service
Always very efficient, keep you informed of progress and deliver as promised
4. August 2025
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
DIRECT DRAINAGE PUMP.
Great value cheapest on net. Extremely well packaged and arrived on time. User friendly site.
31. Juli 2025
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
EL Series Blower auto-stopper
I ordered the part (Auto-stopper for EL series blower) and it arrived the next working day, which was great. Unfortunately I had ordered the wrong switch, it seems that there are more than one type of switch for this blower, fortunately I managed to use the micro switch from this assembly and so didn't have to send it back.
Generally I find Direct Drainage very good for parts for the EL Series Blowers.
28. Juli 2025
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
A pump got damaged in transit
A pump got damaged in transit . Picked up next day and new one delivered the day after. No qualms. All sorted out without fuss. Fantastic customer service. Kept informed every step of the way.
29. Juli 2025
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Polite helpful staff,great comunication
28. Juli 2025
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Seem so quick and organised
28. Juli 2025
Antwort von Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.