I've read a number of negative reviews on Ducky Luck casino, people saying it's a scam etc ..but I'm here to differ with those reviews on the grounds of my personal experience. I have not played long... Mehr ansehen
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Das sagen Bewerter
I have had a awful and confusing time trying to withdraw. I had been turned down withdrawals different times and for different reasons. Different agents gave different reasons why. I did the verificat... Mehr ansehen
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Worst casino ever !!! They won’t let you withdraw if you win . Customer service just gives you the run around asking you to do all kinds of bull shit like take pictures show screenshots “ we will get... Mehr ansehen
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I won $5000+ first time on Duckey Luck 5 Times and 7s fire slots. Then I recently won $700.00. Requested crypto transfers $400 $200 & $100. All were accepted to go to my Cash app Bitcoin account. Days... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to DuckyLuck! Your home for the best online casino experience in the industry!
Kontaktinformationen
Vereinigte Staaten
- support@duckyluck.ag
- www.duckyluck.ag
2,4
Mangelhaft
369 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von DuckyLuck
Hello Dustin,
Thank you so much for the great feedback!
We love hearing that you’re enjoying the fun gameplay and smooth withdrawal experience!
We truly appreciate your support and look forward to keeping the good times rolling!
Best regards,
Casino Experience Team
Spambombing
Oh, no you don´t. I have fought long and hard to get rid of spam, spam, spam from all your casinos, so don´t you start spambombing me again.
Delete me this second!!
17. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Anders,
Thank you for bringing this to our attention.
We’d like the opportunity to assist you further with your request. Please either contact our Live Support Team directly or update your review with your casino username associated with the account so we can investigate and ensure your preferences are updated correctly.
We’d also like to mention that all our promotional emails include an unsubscribe option at the bottom if you no longer wish to receive marketing communications.
We appreciate your feedback and look forward to resolving this for you.
Best regards,
Casino Experience Team
Probably one of the most disappointing…
2.5 stars for a reason guys… Probably one of the most disappointing lack of consumer support I’ve ever experienced when it comes to a casino.
I received a USPS promotion for a $50 free ducky box specifically in my name with my account agent Jorge advised me because somebody else in my family has an account and used a promotion whether it was now or when they signed up or yesterday or last week I am no longer eligible for promotions on their website essentially if you and your wife sign up for this casino only one of you get the benefits of promotion the other one gets Fu****. He had no attempt to fix the issue or do a one time courtesy to the fact that this was a personalized in mail promotion he kept on referring to the policy, which doesn’t even specifically state when it comes to this specific type of promotion seriously don’t waste your time because if you or anybody in your family wants an account only one of you can benefit from it. Such a scam.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Greg,
Thank you for sharing your feedback.
After reviewing the details available to us, we were unable to locate records indicating that your account was included in the direct mail campaign referenced in your review. To help us investigate this further, we kindly ask that you send a photo of the mail piece you received so our team can review the promotion details and assist you properly.
Regarding promotional eligibility, certain offers may be subject to household, account, or eligibility limitations as outlined in our promotional terms. That said, we would still like the opportunity to fully review your situation based on the material you received.
Please reach out to our support team with the requested image so we can take a closer look.
Best regards,
Casino Experience Team
Antwort von DuckyLuck
Hello Scott,
Thank you so much for the awesome feedback!
We love hearing that we’ve become your favorite and that your payout experience has met your expectations. Providing a fun, trustworthy, and rewarding experience is exactly what we strive for every day.
We truly appreciate your support and look forward to keeping the wins and good times coming!
Best regards,
Casino Experience Team
Fast response and lots of bunoses
12. Mai 2026
Antwort von DuckyLuck
Hello Allan,
Thank you so much for the great feedback!
We’re thrilled to hear you’ve been enjoying the fast support and the variety of bonuses available. Creating a fun and rewarding experience is exactly what we aim for!
We truly appreciate your support and look forward to keeping the good times coming.
Best regards,
Casino Experience Team
Love Ducky Luck
12. Mai 2026
Antwort von DuckyLuck
Hello Don,
We love hearing this!
Thank you so much for the support and for being part of the fun. Reviews like yours truly make our day!
We appreciate you and look forward to bringing you even more great experiences ahead.
Best regards,
Casino Experience Team
Antwort von DuckyLuck
Hello Jody,
Thank you so much for the awesome feedback!
We love hearing that our Customer Support Team has been consistently helpful and that you’re enjoying the games as well, that’s exactly the combination we strive for!
We truly appreciate your support and look forward to keeping the great experiences coming.
Best regards,
Casino Experience Team
Customer service always at your…
Customer service always at your fingertips. No delays, no hassle robots. Pay on time
3. Mai 2026
Antwort von DuckyLuck
Hello Kory,
Thank you so much for this awesome feedback!
We love hearing that our support team has been quick, accessible, and hassle-free, that’s exactly the experience we aim to provide. And hearing that payouts have met your expectations makes it even better!
We truly appreciate your support and look forward to keeping the great experiences coming.
Best regards,
Casino Experience Team
Antwort von DuckyLuck
Hello Narasack,
We like giving them!
Thank you so much for the 5-star review and for being part of the fun. We’re glad you’re enjoying the surprises and rewards along the way!
We truly appreciate your support and look forward to bringing you even more exciting moments ahead.
Best regards,
Casino Experience Team
That welcome bonus is no joke Signed…
That welcome bonus is no joke Signed up, made my first deposit and the 500% match hit my account almost instantly. 150 free spins on top of that kept me busy for hours. Registration took maybe two minutes. Great start.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Brooklyn,
Thank you so much for this awesome feedback!
We love hearing that your welcome experience hit the mark, from the quick registration to the bonus and free spins keeping the fun going for hours. That’s exactly the kind of start we aim to deliver!
We truly appreciate your support and can’t wait to keep the momentum going with more great experiences ahead.
Best regards,
Casino Experience Team
Payout is the biggest downside to this…
Payout is the biggest downside to this site.
I’m a Golden Goose player. I’m still waiting on a withdrawal that was made over 36 hours ago, I also used the Fastest Withdrawal method for the site which was Crypto Currency.
The daily free spins are nice the cash back is ok. ,
NEVERTHELESS
The slow withdrawal rate is a major downside to this site.
I’ve been using them for years but it doesn’t matter if you’re a High tier player or a Low tier player. The rate of payout is the same, because I started as a low player and now a high tier player and there has never been a change on payout rate.
22. April 2026
Antwort von DuckyLuck
Hello eC,
Thank you for sharing your feedback.
We’re glad to hear you’ve been enjoying the platform such as the free spins and cashback, and we appreciate your continued loyalty over the years.
Regarding your withdrawal, we can confirm that it is currently within the standard processing timeframe and is scheduled accordingly. While we understand that waiting can be frustrating, all withdrawals are handled in line with the timelines outlined on our website to ensure consistency for all players.
Once your withdrawal has been completed and confirmed as paid, we will update this thread for full transparency.
We appreciate your patience and your feedback as we continue to review and improve our processes.
Best regards,
Casino Experience Team
Antwort von DuckyLuck
Hello Edward,
Thank you for your great feedback!
We love hearing that you’re having fun and enjoying the wide variety of games available, that’s exactly what we aim for. More games, more fun, more great moments!
We truly appreciate your support and look forward to keeping the excitement going.
Best regards,
Casino Experience Team
Deposits
It seems diffucult to win sometimes. Only dislike i have is depositing via CC there is always extra charges that come later. Hard to track. Games are fun overall.
3. April 2026
Antwort von DuckyLuck
Hello Sandra,
Thank you for sharing your feedback.
We’re glad to hear you’re enjoying the games overall. Regarding the additional charges, these can sometimes occur due to international transaction or bank processing fees, which are applied by the card issuer rather than directly by us.
To help avoid these extra fees, we recommend using Bitcoin as a payment method. Many players choose this option, as it typically provides a smoother experience and can still be funded using a card through supported services.
We appreciate your feedback and support.
Best regards,
Casino Experience Team
EFFICENT & FAST
Very timely to getting my withdrawal requests and when I had questions those who I chatted with were so helpful too
8. April 2026
Antwort von DuckyLuck
Hello Amy,
Thank you for sharing your experience with us.
We’re glad to hear that your withdrawals were processed in a timely manner and that our support team was helpful whenever you had questions. Providing both efficient service and reliable assistance is something we take great pride in.
We truly appreciate your feedback and support.
Best regards,
Casino Experience Team
I like the casino
I like the casino, and yeah they require you deposits at least $25 in order to claim a bonus. I did this, deposited $25 and they gave me $300. Thats a win to me. I played and got up to $550. But now im trying to cash out and I dont understand Bitcoin wallet so cant use it, I have 4 bank accounts and non of the accept wire transfers! So I cant seen to get my winnings. Why does that part have to be so difficult? Why cant they do a regular bank transfer? I'm gonna opt in for it to be mailed to me the old fashion way. Hopefully I wont have an issue there. If I dont get the money, ill be sure to let all yall know. But ao f a r it seems legit, just they make cash out hard, probably so you'll stop trying and spend all your winnings with them. Smh
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Angela,
Thank you for sharing your experience with us.
We’re glad to hear you’ve been enjoying the platform and had a positive run with your gameplay, reaching a higher balance is always exciting.
We understand that the withdrawal process can feel a bit overwhelming, especially when exploring different payout methods. While traditional options like bank wires or checks are available, they can take longer as they involve third-party processing outside of our direct control.
For a faster and smoother experience, we highly recommend using Bitcoin withdrawals. We understand that crypto may be new to some players, which is why we have a dedicated team ready to assist you step by step, along with helpful resources available on our website:
https://www.duckyluck.ag/crypto-hub/
Additionally, it looks like there may still be a few pending steps on your account. We encourage you to reach out to our support team so they can help clarify any remaining playthrough requirements or verification (KYC) details needed to complete your withdrawal.
We also want to reassure you that our goal is always to provide a fair experience and ensure players receive their winnings, positive experiences are what allow us to continue operating and growing.
We appreciate your feedback and are here to help every step of the way.
Best regards,
Casino Experience Team
DuckyLuck is very much real
I love DuckyLuck casino for a few reasons lol I mean let’s be real it’s like any other casino it has its pros and cons… I just wish the payouts was right away lol.. I’m a V.I.P player 😊 I have won a lot and lost a lot but that’s the world of a gambler lol.. so many say it’s a scam but it’s not it’s very real. I just wish in the future the payouts can change and when u win u can cash out as many times as you want and not just once a week 😊 other then that i love it…My host Rochie is the best ❤️
9. April 2026
Antwort von DuckyLuck
Hello Nishia,
Thank you for sharing your experience with us.
We’re delighted to hear that you’ve been enjoying your time on the platform and truly appreciate your continued support as a VIP player. It’s great to know that your host has made a positive impact on your experience as well!
We also appreciate your feedback regarding withdrawal frequency and timing. Insights like yours are valuable as we continue reviewing and improving our processes to better meet player expectations.
Thank you again for your honest feedback and loyalty, we look forward to continuing to provide you with an enjoyable experience.
Kind regards,
Casino Experience Team
Credit card compromised …
I closed my account after experiencing irregularities in one particular slot game. 2 weeks later my credit card that I used to play was compromised with illegal charges my bank has commenced an investigation won’t say more however this is going to be big.
Just heard back from my credit card companies there is a major investigation going on by multiple agencies holy crap
4/27/26
AFTER CLOSING MY ACCOUNT
*DO NOT USE A DEBIT OR CREDIT CARD*
My debit card -FRAUD CHARGES
3 credit cards-FRAUD CHARGES
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Bill,
Thank you for sharing your concerns.
We take matters like this very seriously, especially when it comes to account security and payment methods. We’d like to reassure you that protecting our players’ information is a top priority, and we do not have visibility or access to store full card details in a way that would allow unauthorized use.
At this time, we would appreciate the opportunity to review your case in detail. As we’re unable to locate your account based on this review alone, we kindly ask that you update your review with your casino username or reach out directly to our support team so we can investigate further.
We’re committed to ensuring a safe and secure experience for all players, and your feedback is important to us.
Best regards,
Casino Experience Team
Sucks it takes a week to get ur money…
Sucks it takes a week to get ur money and it don't pay out like it claims it does at least not for me the promotions have to be done only when you pay 25 dollars
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello,
Thank you for sharing your feedback.
We understand how waiting for a withdrawal and navigating promotions can feel frustrating, especially when the experience doesn’t meet your expectations. At the moment, we’re unable to locate your account based on the details provided, but we would genuinely like to take a closer look at your withdrawal and overall experience.
If possible, please consider updating your review with your casino username or reaching out directly to our support team so we can assist you further.
We’d also like to mention that most promotions do require a minimum deposit to activate, which is a standard practice across the industry. All related terms are available on our website for full transparency before claiming any offer.
Your feedback is important to us, and we’d appreciate the opportunity to better understand and address your concerns.
Best regards,
Casino Experience Team
Antwort von DuckyLuck
Hello Laura,
Thank you for your kind words.
We’re delighted to hear that you had a positive experience with our Support Team and found them friendly, professional, and efficient. Providing timely and high-quality assistance is something we take great pride in.
We truly appreciate your feedback and support.
Best regards,
Casino Experience Team
Scam
Scam, scam and did I mention scam! This “company” claimed to be from a local casino in San Pablo, Ca and then another name popped up! Don’t give your bank info and don’t give them ANY money! This “casino” is oversees and BULLHSIT!
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Jasmine,
Thank you for sharing your feedback.
We understand how this situation may have caused concern and frustration. The advertisement you’re referring to does not originate directly from DuckyLuck and appears to have been published by a third-party affiliate. While affiliates promote our services, they operate independently, and we do not have direct control over all external advertising content.
Your feedback is important to us, and we take concerns like this seriously as we continue improving oversight of affiliate activity.
Best regards,
Casino Experience Team
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