I've read a number of negative reviews on Ducky Luck casino, people saying it's a scam etc ..but I'm here to differ with those reviews on the grounds of my personal experience. I have not played long... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have had a awful and confusing time trying to withdraw. I had been turned down withdrawals different times and for different reasons. Different agents gave different reasons why. I did the verificat... Mehr ansehen
Unternehmen hat geantwortet
Worst casino ever !!! They won’t let you withdraw if you win . Customer service just gives you the run around asking you to do all kinds of bull shit like take pictures show screenshots “ we will get... Mehr ansehen
Unternehmen hat geantwortet
I won $5000+ first time on Duckey Luck 5 Times and 7s fire slots. Then I recently won $700.00. Requested crypto transfers $400 $200 & $100. All were accepted to go to my Cash app Bitcoin account. Days... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to DuckyLuck! Your home for the best online casino experience in the industry!
Kontaktinformationen
Vereinigte Staaten
- support@duckyluck.ag
- www.duckyluck.ag
2,4
Mangelhaft
369 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I got a pop-up saying weekly winnings…
I got a pop-up saying weekly winnings online from Spirit Mountain Casino near me in Oregon. List show 6 people with1-2 million dollars. I'm excited a name I recognize. It has the Oregon lotto logo but says Oregon Casino. I'm thinking it's legit. Download the app. And when I click on It nothing with Spirit Mountain or Oregon Lotto is there. It's Ducky Luck. I slept on it then today started the sign up prosses and right before I finish typing my birthday, I googled it and saw they are offshore and out of the states. Hard to trust a company that lies and scams just to get their foot in the door of your bank account.
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Dan,
Thank you for taking the time to share your experience.
We understand how confusing and concerning this situation must have felt, especially when expectations didn’t align with what you encountered. The advertisement path you described does not reflect the transparency we pride ourselves in at DuckyLuck, and it appears to have originated from a third-party affiliate. While affiliates help promote our platform, they operate independently, and we do not have direct control over all external advertising content.
That said, we take feedback like this very seriously, as transparency and trust are extremely important to us.
We appreciate you bringing this to our attention; your experience has been shared with the appropriate parties for review.
Best regards,
Casino Experience Team
Great place to play and they pay out
20. März 2026
Antwort von DuckyLuck
Hello Jason,
Thank you for your feedback.
We’re glad to hear you’re enjoying your experience with us and that everything has met your expectations. Providing a reliable and enjoyable platform is always our priority.
We appreciate your support and look forward to continuing to deliver a great experience.
Best regards,
Casino Experience Team
Duckyluck is one of the best online casinos
After reading many of the 1 star reviews, I felt obligated to throw in my 2 cents and try to let people know why I like DuckLuck.
The majority of the complaints I read involved withdrawal procedures and if you are new to online gaming then the one thing you must understand before making a deposit is using a "bonus" offer or promotion. Read the terms and conditions thoroughly and you will better understand what you are getting into. I personally never use bonuses because I feel they favor the house more than the player. Most have a ridiculous playthrough requirement and a maximum cash out amount. Which means that if you're lucky enough to meet the playthrough requirements then you need to know exactly how much you can withdraw. Let's say you've done well and wagering amount has been reached and you are looking at 12 thousand dollars in your account. Well, before you go whining about how you've been robbed maybe you should have paid more attention to the terms and conditions of your "bonus". Usually 2500 to 3500 will be the most you can withdraw. Maybe more, maybe less depending on how much you deposited.
It's all there in black and white and fairly easy to understand if you take the time to read it.
Honestly, I would just make a clean deposit and skip the bonus. That way you have no limits or obstacles to overcome if you hit a good jackpot. Just take your money and go.
Another tip for the newcomer would be to open yourself a bitcoin wallet and use it for withdrawals. So easy and usually only takes 2 - 3 "business" days. Now, as much as I like DuckyLuck and the winnings I have accumulated there, I must be as honest and straight forward as possible so everyone understands what they're getting in to here. So.... here are my legitimate complaints about this casino and how they treated me.
I made a few withdrawals and had no issues until one day when I played some on the house free spins and hit a pretty good jackpot after completing playthrough requirements. Max cashout was $750 so I just forfeited about 2000 because I knew the terms. Ok, I got my money and the next time I signed in I noticed some changes. No more free spins or 10 percent instant cashback after losing etc.... so I went to customer support and asked why. They told me that I was considered a "professional" now and that I was no longer entitled to any freebies or comps or anything on the house. I was pissed to say the least. After spending thousands of dollars there and achieving VIP status, I was deemed too good for any complimentary deals.
It has been my experience that the players who spend more usually get more little perks and freebies etc... Not the case here! Seems a bit backwards to me and it remains a huge issue for me. I feel blacklisted or like I cheated or something. I have been a loyal patron of Ducky Luck and remain so to this day even though I know of several other places that have the exact same games and offer freebies in my emails almost daily.
I guess I just don't want to go through the whole dreaded verification process again so I just keep giving my money to a place that treats me like I'm a criminal for winning 750 bucks without depositing a dime. Kinda shitty but it is what it is, right?
Anyway, I somewhat hesitantly stand by my 4 star rating and I will say it again for the slower folks out there.... READ ALL THE TERMS AND CONDITIONS OF ALL BONUSES BEFORE YOU CLAIM IT!! or just skip em all together. I hope this helps someone in their decision to play or not to play at DuckyLuck casino. Good luck and happy hunting. See ya.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello K. Daniels,
Thank you for taking the time to share such a detailed and thoughtful review.
We truly appreciate you highlighting the importance of understanding bonus terms and conditions, as transparency is something we place great value on. Your insights will no doubt be helpful for both new and experienced players navigating promotional offers.
At the same time, we’re glad to hear that you’ve enjoyed the overall experience, including our game selection and successful withdrawals.
Regarding your concerns about promotional eligibility and changes to your account, we understand how this may have felt unexpected. Promotions and rewards can vary based on several factors, and our goal is always to provide fair and balanced offers across all player profiles. That said, your feedback has been noted, as we’re continuously reviewing how we structure and communicate these benefits.
We truly value your loyalty and your honest perspective, and we appreciate you continuing to play with us.
Best regards,
Casino Experience Team
Do not fall for the sign-up bonus
Do not fall for the sign-up bonus. It requires a 30× playthrough.
Example: deposit $250 (money you will likely never see again) and receive a $1,500 credit. That sounds attractive, but before you can withdraw even $1, you must wager $45,000.
Most casinos require a playthrough of 3× or 4×, which is already considered high. The idea that someone could walk into a casino with $1,500 and leave with $45,001 in wagers completed is extremely unlikely—effectively impossible for most players.
Additional restrictions make it worse:
Slots limited to 10 spins
Progressive jackpots blocked
Unless you hit an immediate large jackpot, meeting the playthrough requirement is unrealistic.
This operation is based in Costa Rica. I still intend to file a complaint, but the main lesson is simple: do not gamble here.
What makes it more frustrating is that the system shows “winnings.” In my history it shows I won $5,600 from the $1,500 credit. Yet none of that matters because the $45,000 wagering requirement was never met.
Ironically, if I had simply played with the original $250 in real money, I likely would not have lost it nearly as quickly.
Losing money gambling is one thing. Being led to believe you have won when you actually cannot withdraw anything is another entirely.
I'll spend more than 45000 in my time bashing these dishonest pirates. DON'T GAMBLE HERE
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello customer,
Thank you for taking the time to share your experience. We understand that wagering requirements and bonus mechanics can sometimes be confusing, particularly if you are comparing different types of promotions across the industry.
Bonuses in online casinos typically come with wagering requirements that must be completed before any winnings can be withdrawn. A 30× playthrough requirement is a common structure across many platforms, and players are always able to review the full terms and requirements on the promotion page before claiming a bonus. We also offer a variety of promotions with different wagering structures so players can choose the option that best fits their play style, for example our Easy Win bonus offers a lower wagering requirement.
Regarding the points you mentioned about game restrictions, certain limitations are also standard practice across the industry. For example, progressive jackpot games are usually excluded from bonus play because those jackpots are funded directly by real-money wagers. Similarly, the game history in an account will display winnings accumulated during bonus play, which become withdrawable once the wagering requirement has been completed.
It is also important to note that the RTP and volatility of games remain the same regardless of whether a wager is made with bonus funds or real-money funds.
Since your review does not include any details that would allow us to locate your account, we would be happy to look into your session more closely if you reach out to our support team. Our team can review the gameplay with you and even suggest games or promotions that may better suit your preferred style of play.
Best regards,
Casino Experience Team
Wasted Money
Play At Your Own Risk! Wanted to test it out, they have a lot of games that are "rated high" because of a "high chance of winning." I watched $50 disappear in a couple minutes on one of those games, never getting more than 0.75 cents per game that "won" even when betting $2-5, let alone a jackpot. Use your money for a smarter return than this!
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Alyssa,
Thank you for taking the time to share your experience.
We’ve reviewed your account and can see that this particular session didn’t go your way, and we’re sorry your first experience with us wasn’t the kind of start we would hope for. The game you were playing is considered a high-volatility slot, which means wins tend to occur less frequently but can be larger when they do appear. Other games are designed differently, offering more frequent smaller wins (low or medium volatility), so the experience can vary significantly depending on the game selected.
We also noticed that you still have welcome free spins available. At brand, these spins are typically offered on games with low to medium volatility, which often results in wins appearing more regularly during play. Since the spins were earned with your deposit, we encourage you to redeem them and explore a few different games to get a better feel for the variety available. Just keep in mind that these spins do expire daily.
While not every session results in a withdrawal, every session should still feel enjoyable, that’s always our goal. If you have any questions or would like recommendations on different games to try, our support team will be happy to help.
Best regards,
Casino Experience Team
This is the biggest scam I've ever…
This is the biggest scam I've ever seen.. I've won up to 1600 and it doesn't let me withdraw anything.. Do not play this app it's a big scam I've deposited over 350 and I can't even get my winnings nor do they have a telephone number
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Alicec,
Thank you for sharing your concerns. We’re sorry to hear that your experience has been frustrating, and we understand how important it is to have clarity when it comes to withdrawals.
At this time, we were unable to locate an account based on the details provided in your review. To help us investigate further, please consider updating your review with your casino username, or reach out to our support team directly so we can look into your situation.
In general, withdrawals may be temporarily unavailable if the account verification process is still pending or if there is an active wagering requirement attached to a bonus. If either applies, our team can guide you through the remaining steps so you can proceed with your withdrawal.
While we do not currently offer a direct phone line, our support team is available 24/7 via Live Chat, and you can also contact us by email at support@duckyluck.ag for assistance.
We’d really appreciate the opportunity to review your account and help resolve this for you.
Best regards,
Casino Experience Team
Was enjoying it until they took away my…
Was enjoying it until they took away my promotions. I'm not even a profitable player. So beware if you are getting ahead once you're still down thousands of dollars they will take your promotions away from you anyways because they want to keep you in debt.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Jessie,
Thank you for sharing your feedback.
At this time, we were unable to locate an account based on the information provided in your review. If you could update your review with your casino username or contact our support team directly, we would be happy to take a closer look at your account and provide more specific clarification.
In general, promotions in online casinos are designed as tools that help extend playtime, giving players additional opportunities to enjoy the games. To keep these offers sustainable and competitive for the broader player base, they also include wagering structures that must remain balanced.
In some cases, if a player’s gameplay patterns indicate that they do not rely on promotional incentives in the same way as others, access to certain bonus offers may be adjusted. This is not intended as a penalty for winning or playing successfully, but rather part of maintaining a fair and sustainable promotional system.
That said, we would be happy to review your specific account in detail if you provide your username or reach out to our support team so we can investigate further.
Best regards,
Casino Experience Team
I can't withdraw through Bitcoin or…
I can't withdraw through Bitcoin or bank account I really want my money hope this is not a scam after reading the reviews .....people work hard for their money just for you to take it
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Kristina,
Thank you for sharing your concerns. We completely understand how important it is to receive your funds and how frustrating the process can feel.
At this time, your withdrawal cannot be processed because the account verification process is still pending. The remaining documents needed are a selfie holding your ID and a valid proof of address. Once these are approved, your withdrawal request can move forward.
While verification may seem tedious, it is a one-time security process designed to protect both the account holder and the funds on the account. Our team previously sent you an email explaining why the earlier documents were not accepted and what needs to be corrected for approval.
To help avoid further rejections, we also recommend reviewing our guide on how to submit verification documents correctly:
https://www.duckyluck.ag/self-help/id-validation/how-can-i-make-sure-that-my-documents-are-not-rejected/
If you need any assistance while submitting the documents, our support team will be happy to help guide you through the process so everything can be approved as quickly as possible.
Best regards,
Casino Experience Team
Really Happy I got a manager to look…
Really Happy I got a manager to look into my account won $1500 and was able to cash it out! Thank you so much! Great follow up love the website so I'm happy I Va continue using it
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Meili,
Thank you for taking the time to update your review. We’re very pleased to hear that the matter was resolved and that you were able to successfully withdraw your $1,500, you should be receiving the funds in your wallet soon.
We truly appreciate your patience while the case was reviewed and are glad our team could assist in reaching a fair outcome. Feedback like yours means a lot to us, and we’re happy to know you’re enjoying the website and your overall experience.
If you ever need assistance in the future, our support team is always here to help.
Best regards,
Casino Experience Team
I enjoyed my time on duckyluck.ag…
I enjoyed my time on duckyluck.ag Casino because the games are fun and well-designed. The platform stays stable even during long sessions. It delivers consistent value. I found the experience to be positive and happy.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Riley,
Thank you for sharing your experience with us!
We’re glad to hear that you’ve been enjoying the games on DuckyLuck and that the platform has remained stable during your sessions. It’s great to know the game design and overall experience have made your time with us both fun and positive.
We truly appreciate you taking the time to leave your feedback and hope you continue to enjoy everything the platform has to offer.
Best regards,
Casino Experience Team
Duck is good!
My host is Aubrey, a very professional and kind person. Cannot say enough good things about her. Previously, worked with Joe and another straight up good person. I have definitely enjoyed my time at Duck and could easily play elsewhere but, due to such a professional staff, I choose to stay. Every good company must have two things that allow it to standout above others, and that is a good product and good people. Duck has both. This can only be attained or otherwise attributed to excellent managerial personnel and owners. Simple as that! I will keep my money in this camp and hopefully good things will come my way. All the best!
3. März 2026
Antwort von DuckyLuck
Hello Timothy,
Thank you so much for this thoughtful review, it truly means a lot.
We’re especially happy to hear your kind words about Audrey. She is indeed a valued member of our team, and we’ll be sure your feedback is shared with her directly. It’s also wonderful to hear that your past experience with Joe left such a positive impression.
Your recognition of both the product and the people behind it speaks volumes. We take great pride in building a team that prioritizes professionalism, genuine care, and long-term player relationships, so your comments about management and ownership do not go unnoticed.
We sincerely appreciate your loyalty and your decision to continue playing with us. Wishing you many more enjoyable sessions ahead!
Kind regards,
Casino Experience Team
I tried to make a withdrawal and it was…
I tried to make a withdrawal and it was everything there advertisement it wasn't so I covered the roulette table with my $100 20 five dollar bills and it they beat the odds on the first spin that's the definition of Ducky Lucky and that makes you fuggin Ducked
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Warren,
Thank you for sharing your feedback.
We’re sorry to hear that your recent session left you feeling frustrated. We understand how disappointing it can be when a game doesn’t go the way you hoped, especially during a high-action round like roulette.
All of our games, including table games, operate using certified random outcomes, and results are not influenced or adjusted based on previous spins or player activity. That said, we completely understand that variance can feel discouraging in the moment.
If you would like us to review a specific game session for clarity, please feel free to contact our support team so we can take a closer look and provide more detailed insight.
Best regards,
Casino Experience Team
READ THIS BEFORE PLAYING HERE
The amount of unhappy people writing reviews just reassures me that i made the right decision and deactivated my account after being a golden goose vip hosted member for over 4 years. When i first started playing here i had so much fun and made SOOOOO MUCH MONEY, Im talking Thousands of dollars. Everything was great,I became EXTREMELY GOOD at certain games such as”Gold rush” “Bust a safe” this medusa game and so many others. I literally paid my rent and all my bills just playing these games for about a couple years. The withdrawal process was the easiest once you understand how to withdrawl using a bitcoin wallet which i preferred the app “Exodus” and “Moonpay”. Some people aren’t familiar with bitcoin but i’m telling you guys it’s the most safest way to make deposits and to withdraw your money. i recommend depositing through bitcoin because once you upload your cards onto their website it becomes exposed to all sorts of problems. I get so many charges everyday because i used my cards and it sucks cause i can’t seem to get rid of the people using my info even when i get a new card it just keeps following me and that’s why i keep my card locked at all times. Bitcoin can seem hard to use and confusing but i promise you it’s super manageable and way more safer then using cards. Exodus is the best bitcoin wallet and so when you guys withdraw your money or your winnings understand that it’s $2500 maximum amount per week or whenever it transfers and it takes about 3 business days sometimes 2 but rarely that happens and weekends don’t count as business days sometimes if you withdraw monday or tuesday then you’ll get your funds in the same week but anything after that it’ll be the following week. I never have used the other withdraw method because bitcoin seemed to be the quickest out of all the methods.But back to the casino. Everything was great, The hosts were amazing,I had a hosted account so my personal host was a guy name joe or woman name elle and man they were like my friend when i would always talk to them. To Be Honest sometimes i would just log in just to say hi and joe would always hook me up with Chips. He was truly the most amazing Host they ever had and super genuine guy and very easy to talk to. Elle loved her Cats which she had quite a few and i could relate to her because of the very reason. I myself has 6 dogs so we would talk for a hot min and it was just the best experience i had whenever reaching out to the hosts. Never ever was i disappointed or upset when talking to them even loosing alot of money i know they would always try to make it a lot better. but This last years like 2024-2026 I found out joe was gone and didn’t speak to elle neither and they had a bunch of new hosts that were just idiots. After spending thousands of dollars and when i say thousands i mean thousands. I could pay someone’s salary and it would be a huge one with the amount of money i would spend. I got a email saying my account had been moved down a tier and was no longer hosted or a vip which i was puzzled because i had been vip pretty much at the very start.When i asked why that was they gave me some dumb a$$ excuse saying that the golden goose hosted vip tier was specifically for people that needed help with their gameplay and that wasn’t winning enough or some bs like that which i go on the site and it explains something very different and that was my understanding what a golden goose meant. And then i started getting these wack a** chips like $100 chips with $100 max cashout. Any chip i got had $100 max cashout. i used to get after spending like $300 i would get at the minimum $200 chip with a $2000 max cashout and a 25x wager limit. The wager limit on the new chips was 40x which was insane. If you guys aren’t familiar with wager limits do some research because they’re on most promotions at online casinos. i only used the ones that said No Cash out limits because if i won a jackpot then i could withdrawl all of it or $2500,a week and so on. but this casino used to be the best place to play and now it’s the worst casino to play at. The slots aren’t as giving anymore and the games are very much rigged. They will come at you with some bs like the technology they used is certified etc etc blah blah blah and random bs but come on we all know it’s not true. It sucks cause this was THE BEST TO PLAY AT but whomever took over or new manager really made it hard for me to stay and some anymore money here. I said i wanted to deactivate my account and that’s what they did,They didn’t ask me why or try to keep me as a player they just said ok and did it. Someone had a personal issue with me over there and i’m sure i’m not the only one this is happening too. Check my profile and you’ll see i’ve spent over half a mil since being a player. Hopefully this very long detailed review can shed some light to the players and the operators of whomever this may concern.
13. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Gabriel,
First and foremost, thank you for taking the time to write such a detailed and candid review. As a long-standing Golden Goose VIP and someone who has been with us for over four years, your feedback carries significant weight. We are taking your comments seriously, and there are already internal discussions happening to better understand where your experience shifted and where we may have fallen short.
It truly means a lot to hear how much fun you had during your earlier years with us, from strong wins to positive relationships with your hosts. Long-term player relationships matter, and the experience you described with your previous hosts is exactly the level of connection and service we aim to provide.
We do want to clearly address one important point: there is absolutely no “rigging.” While it sounds like you've already been told this (though are not fully confident in that answer), it is the correct and honest answer. Outcomes are not adjusted, and there is no mechanism to target or alter results whatsoever. On the contrary, we want winners; winners are important to our operation and it's not in our interest to provide poor experiences.
Regarding the VIP tier change and promotional adjustments, we understand how frustrating and confusing that must have felt, especially after years of loyalty. From what you’ve described, this appears to have been a communication and empathy gap in how the situation was handled. There is absolutely nothing personal involved, and no player should feel dismissed or undervalued. While we respect any player’s decision to close their account, the process should always be handled with care and appreciation, particularly for someone who has been part of the community for so long.
We’re genuinely sorry to see you go. At the same time, we respect your decision and appreciate the time, trust, and play you invested with us over the years.
Should you ever decide to reconnect or wish to discuss your experience further, we would welcome the opportunity.
Best regards,
Casino Experience Team
Complete and total scam
Complete and total scam. They will not let you cash out your winnings. They have a 40x deposit plus 40x the bonus on playthru but put a max cash out of 10x the deposit. So $6000 in playthru for a max cash out of $250. I had over $4500 as my balance and played almost double the playthru amount and $250 was all they would pay. Do you can win a jackpot but you'll never get it.. I would not recommend this site to anyone.. They just steal your money with no intention of ever having real jackpot winners. Worst casino ever
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Darcie,
Thank you for sharing your concerns. We understand how frustrating it can feel to see a large balance and then learn that bonus terms affect the final withdrawal amount.
To help clarify: when a bonus is claimed, it comes with two key components — wagering requirements (for example, deposit + bonus multiplied by a set amount) and, in some cases, a maximum cash-out limit. These terms are outlined in the promotion details before the bonus is activated so players can decide whether the offer fits their play style.
The wagering requirement determines how much must be played through before any funds become withdrawable, while the maximum cash-out cap limits how much of the bonus-derived winnings can be withdrawn once the playthrough is completed. These are standard promotional structures across many online casinos.
To learn more about how bonuses work, please check out the following link to our Self Help center:
https://www.duckyluck.ag/self-help/promotions-bonuses/what-are-wagering-requirements-and-how-do-they-work/
Bonuses are always optional, and players who prefer no wagering conditions may choose to play using a cash balance only.
If you would like us to review your specific session in detail, please feel free to share your username or contact our support team directly so we can walk through the transaction history with you.
Best regards,
Casino Experience Team
This app says I have a 13,600 dollar…
This app says I have a 13,600 dollar deposit waiting to be withdrawn but I have not received anything with instructions on how to receive it or the last date that I played on their site
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Jason,
Thank you for bringing this to our attention. We’d be happy to clarify what you’re seeing on your account.
To properly review your balance and provide accurate next steps, please update your review with your casino username or contact our support team directly from your registered email address. This will allow us to verify the account details and explain any pending balances or withdrawal instructions.
We look forward to assisting you further.
Best regards,
Casino Experience Team
Do not waste your $$
I would have given 0 stars if possible…
Chance of winning-almost 0
Games that give a “feeling” of winning/hitting 0
Enjoyable experience- 0
Customer experience-0
Thorough Explanation of bonus - 0
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Tiffany,
Thank you for taking the time to share your experience. We genuinely understand how disappointing this must have felt, especially when expectations around bonuses and gameplay aren’t fully clear. We’re sorry that your interaction with support didn’t provide the explanation you deserved, that’s on us, and we appreciate you bringing it to our attention.
To help clarify: the bonus you claimed does come with a higher playthrough requirement, which can definitely feel discouraging if that isn’t clearly explained upfront. We also want you to know that we offer multiple bonus options, including ones with lower wagering requirements, so players can choose what best fits their play style. In your case, the bonus you claimed also includes 50 free spins, which are still available on your account and can be used anytime.
Bonuses are entirely optional, and many players prefer to play without them to avoid wagering conditions altogether. To make things easier moving forward, we've listed articles from our Self Help Center which explain how bonuses work:
https://www.duckyluck.ag/self-help/promotions-bonuses/what-are-wagering-requirements-and-how-do-they-work/
https://www.duckyluck.ag/self-help/promotions-bonuses/why-must-i-complete-my-current-bonus-before-claiming-a-new-one/
If you’d like, our support team would be more than happy to walk through this with you one-on-one and help you get the most out of your experience.
We truly appreciate your feedback and hope we can turn this around for you.
Best regards,
Casino Experience Team
Ripoff
You can't withdrawal money that you win in the bonus rounds....
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello John,
Thank you for sharing your thoughts. We’d like to clarify how bonus winnings work, as this can sometimes cause confusion.
When playing with bonuses or Free Spins, any winnings are first credited as bonus funds, not cash. These bonus funds become withdrawable only after the wagering (playthrough) requirements are fully completed and any applicable bonus rules, such as maximum cash-out limits, are met. All of these details are outlined in the promotion’s Terms & Conditions before the bonus is activated.
For a clearer breakdown, our Help Center includes easy-to-follow guides explaining bonus balances, wagering requirements, and withdrawals. Our support team is also always available to explain this before or during play.
We hope this helps clarify how bonus rounds and withdrawals work.
Best regards,
Casino Experience Team
BEWARE !!! This place is a scam !!!
This place is a scam . I deposited money and won quite a bit more than I deposited so I cashed out . I did the bitcoin withdraw as it was the quickest option and free with no fees. I have sent all my verification stuff to receive my withdraw. For the last five days it’s oh we need pdf format or we can’t accept screenshots . Then this morning I wake up to a message telling me that my email isn’t registered with an account. The email that they have been responding to with updates about my withdraw. Just beware . This place is shady and sneaky and will rob you blind . If I were you I’d take your money elsewhere cause you will never see your winnings . It’s a load of crap !
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Chelcee,
Thank you for taking the time to share your experience. We understand how frustrating this situation feels, especially after completing verification steps and choosing Bitcoin for a quicker withdrawal.
After reviewing our records, we were unable to locate an account which matches with the details available on the review as the name on the review differs slightly from the account details we found. To ensure we’re looking at the correct profile and can assist directly with your verification and withdrawal status, we kindly ask that you update your review with your casino username.
Once we can correctly match the account, we’ll be more than happy to review everything in detail and help move this forward as quickly as possible.
Best regards,
Casino Experience Team
I've poured hundreds of dollars into…
I've poured hundreds of dollars into this online casino and every time I go to withdraw my winnings it either gets rejected, or I wait 20 days for them to review and process my withdrawal just so they can put the funds back into my casino balance with some excuse as to why the transaction couldn't happen. I can't get any body on a phone. It takes minutes to transfer funds these days and what is there to review? If you win at a casino they pay you on the spot. We are all verified bank account holders and load money into your casino to play and that transaction is instant??? I want answers, I want my money back , cooperate emedietly , I will make your life very difficult. I've contacted a private investigator that specializes in online fraud/scammers. You will not do business in the United States of America with no license or permit.
We can do this the easy way or the hard way. I suggest you start doing business legally with integrity by American standards. There are gambling law you must follow that clearly set forth a fair win lose ratio so players can actually jackpot or stack there pot if there lucky .
ITs BULL shit get back to me ASAP at the same Time
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Joey,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our casino has not met your expectations, and we sincerely apologize for any inconvenience this may have caused. We truly want to review your situation in detail and provide you with the best possible assistance.
To do so, we kindly ask that you share your username so our team can conduct a thorough investigation into your case.
In the meantime, we’d like to share that withdrawal rejections may occur for several common reasons, most often related to bonus terms and conditions. These can include playthrough/rollover requirements, maximum cashout limits, weekly withdrawal limits, or incomplete account verification. Once all requirements are met, withdrawals should be processed without issue.
Regarding withdrawal timeframes, detailed information is available on our website. For players who prefer a quicker option, we strongly recommend using Bitcoin as the main option. Bitcoin withdrawals carry no fees and, depending on your Player Class, are typically processed within 3 to 4 business days.
You can find more information here:
https://www.duckyluck.ag/banking/?pm=withdrawal
We would be happy to take a closer look at your account and work toward the best possible resolution. We look forward to your response, and please remember that our support team is available 24/7 and always ready to assist you.
Best regards,
Casino Experience Team
My experience with DuckyLuck.ag has…
My experience with DuckyLuck.ag has been exciting and enjoyable. The live dealer games stream beautifully, and I love trying new titles each week. I’m happy with how fun and engaging this casino feels!
29. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von DuckyLuck
Hello Gregory,
We appreciate you taking the time to share your experience! We continuously work to expand our game selection to keep our players engaged and ensure an enjoyable gaming experience, just as you mentioned.
In addition, we are committed to offering high-quality Live Dealer Games that bring the excitement and authenticity of a real casino directly to you.
We’re delighted to have you as part of our casino and wish you the very best of luck in your future gameplay!
Kind regards,
Casino Experience Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.