Dyno-Rod Bewertungen 

Dyno Rod replaced boiler. This was a huge job and Warren James along with Shaun A and Jack W spent the whole day and stayed late into the evening to ensure the job was finished and we weren't left without hot water.
Warren then returned first thing the following morning to fix another issue that was found whilst installing boiler.
They ensured no mess was left and arranged for the old tank and boxes to be collected. Highly recommended and were friendly and helpful.

We came downstairs to find water leaking from our airing cupboard through the ceiling and light fitment .I phoned British Gas as we have their drains and plumbing cover .I spoke to a very helpful lady called Tracey who arranged for a Dyno Rod engineer to call on the same day .I believe it was Callum who called and he did a great job in repairing the leak but advised us that our cylinder would need replacing .We were phoned the next day advising us that the cylinder would be delivered to us and an engineer would call to fit it the following day .This happened as promised and Jason Charlton called today at 9-15 .He was here for over 7 hours ,worked tirelessly during that time and tidied everything up before he left .He and Callum are a credit to Dyno Rod , I would not hesitate recommending Dyno Rod to all my family and friends .

Absolutely Appalling Service. A Complete Failure to Deliver What Customers Pay For.

I am utterly disgusted by the standard of service provided by British Gas and its plumbing contractor, Dyno.

Despite paying for British Gas plumbing and drainage insurance, I have now been left for three working days with a leak, no running water and a blocked toilet, with absolutely no meaningful resolution.

An engineer attended my property, left me with a chemical toilet as a temporary measure and subsequently marked the job as COMPLETED. How British Gas can consider a job completed when the customer is still without functioning plumbing and water facilities is beyond comprehension.

To make matters worse, when I first contacted British Gas to chase the issue, I was informed that the job had already been closed. This demonstrates an astonishing lack of accountability and oversight.

Over the past 48 hours, Dyno has repeatedly assured me that an engineer would attend within an hour. Not one of these assurances has materialised.

Instead, I have been subjected to an endless catalogue of excuses: they require a two-person crew, they lack sufficient resources, they cannot arrange attendance, and so on.

A contractor's staffing shortages and operational failures should NEVER become the paying customer's problem.

What exactly am I paying insurance premiums for if British Gas cannot provide a functioning emergency plumbing service when it is actually needed?

Leaving a customer without essential sanitation and running water for days, while repeatedly making promises that are not honoured, is not merely disappointing. It is an unacceptable failure of service.

The most concerning aspect is the complete absence of urgency, ownership or accountability from either British Gas or Dyno.

My advice to anyone considering British Gas plumbing and drainage cover: think very carefully before wasting your money.

An insurance policy is only as good as the service delivered when something goes wrong. In my experience, British Gas has failed spectacularly to deliver on the very protection it charges customers for.

Three working days. No running water. No functioning toilet. Repeated broken promises. A job falsely recorded as completed.

Absolutely disgraceful.

British Gas and Dyno should be thoroughly ashamed of this standard of service.

Ross was polite and efficient. He replaced a leaking radiator efficiently and with no mess.Would recommend him

Jed the engineer came on time giving and did a great job fixing the toilet. Very impressed with his friendliness and professionalism

Quick and positive response on phoning call centre and was able to promise same day appointment. I was texted immediately to indicate approx time of arrival. Engineer (Bradley) rang at 1.45pm to indicate arrival at 2pm. Cheerful and enthusiastic engineer - a credit to the company. Very thorough CCTV inspection and was able to resolve the blocked drain issue within the hour. Will certainly use again if needed.

We are very happy with the excellent work carried out by Joshua Nichols as it took a long while to sort the problem. All now working well and a job well done.
Thanks Josh

Highly recommend Dyno-Rod and Daniel in particular. 5 stars

My toilet in my first floor maisonette bathroom got blocked up. Called a local plumber who took 48 hours to arrive, tried using a plunger but didn't clear the blockage and left unresolved.

So called Dyno-Rod who could come within 2 hours. Got a text confirmation within a minute of ending the call.

Daniel is an absolute star! He phoned me to advise he would arrive within 25 minutes. Showed him the problem and he tried to unblock from inside but that difn't work. So undaunted he said he would try from the outdoor drain which required him climbing over a neighbour's fence. Used the jet wash to try unblock. Still wouldn't unblock so then used a camera attachment to view the drain. It was then that he saw the drain was blocked with tree roots. So he then drilled a hole in the cast iron downpipe to create an inspection point which released the trapped waste to that point Then he used the jet wash to clear the blockage between the inspection point and the communal sewer.

Daniel did not give up and did everything he could to resolve the problem. Have no hesitation in recommending him and Dyno-Rod

Excellent service today repairing a leak in tje cold water tank. Engineer was brilliant and fixed it quickly.

He also made further suggestions for safety improvements which we have followed.

After no heating or hot water for over a week, booking mix up and getting desperate, Darren and Andrew turned up late afternoon, carried out tests and repairs late into the evening, giving us hot water and heating overnight, and returning to complete repairs, Darren and Andrew went above and beyond our expectations whilst working in our home, were clean tidy and respectful at all times, we cant thank them enough and the company should be proud that they are working for you, they will only enhance your reputation as a company, also to British Gas, and the quality of their trades people,
Thank you.

The staff who came where excellent, Simon & Sam, they went the extra mile to sort the issue. Particularly Simon, who informed me that he wasn't leaving until we could use the WC again. An excellent ambassador for the company. The you so much Gents , you left a very happy couple of pensioners.

The plumber called today to sort out our leaking kitchen sink tap. Very pleasant chap. Job well done and no mess. Our thanks and a well done to Roberto.🫠

Excellent service from your engineer this morning, who carried out a CCTV drain survey at my property. Very professional, punctual and explained the process of the drain service. Awaiting the email with the findings of the CCTV drain survey in due course. Thank you very much to your engineer who attended my property.

Efficient and excellent service from your very polite engineer Jay A

Roberto did an excellent job . He was here nice and early and fixed everything effciently. He was ver polite and a true professional

Quick, efficient service with a 90 day guarantee - very professional and would recommend for reliability.

I got a next day appointment which was what I wanted. The engineer was friendly and polite. He explained everything clearly and also gave advice on how to prevent the problem reoccurring. Very happy with the service I received today and would definitely recommend.

Rob Lee was absolutely brilliant. He went above and beyond to investigate and explain the problem we have of wrong installation and what our next steps need to be/potential work required and potential cost. Upfront and honest and did his best to clean down the mess. Highly recommend

Quick and clear service. Friendly staff, both over the phone and call out engineer. Clear, upfront reasonable pricing. Good communication (email contact, phone call).

We were so lucky to have Jason Charlton sent as the engineer to resolve our leak as an emergency request through British Gas Homeserve. He was here within 2 hours of our call. He methodically and calmly investigated the issue to ascertain where the leak was coming from. Given the water was coming from under a skirting board by the kitchen door and had wetted the carpet, it was not obvious where the problem was. Jason systematically ruled out possible causes and identified the issue was with the cold mains pipe somewhere in the kitchen. Given he was under pressure to get to further jobs he arranged to return the following day. He gave full and comprehensive advice on what to do in the interim which gave us the necessary confidence and reassurance things would not get worse. We had to turn off the mains water under the sink but we were still able to use remaining taps and showers. As promised he returned the following day and once again calmly and systematically worked through his options and only when he was convinced did he start the work. He was so careful to only remove plasterboard that was necessary and within 30 minutes he found the leak. Within a further 1hr 30mins he had fixed the leak, tested it and job complete.
I was so impressed with Jason throughout the process, hence this comprehensive review. I want people to know how professional he was in his entire approach and how much confidence he instilled in me and my wife that he would get the job done. This was a very stressful incident for us but it was managed so well by Jason. I can only commend his expertise and attention to detail in a calm and positive manner. He was 5 stars for us!