Easy Spirits Bewertungen 

Ordered a pair of shoes from this company with a wrong address. Spoke to customer service 2 hours later and they couldn't correct the address and UPS couldn't correct on their end. Now the shoes have been delivered to the wrong address and ES is doing nothing to address the situation. Will probably have to wait forever for a refund or fight them to get it. Will never order from this company again and suggest others avoid them as well. Very convenient to have a system that can't change an order after 1 hour. What a crock.

So disappointed they are horrible, don't buy from them. I went thru this last year and forgot now I did it again. They play game with the pricing it changes so many times then you check out and it goes up. Customer service knows about it and can't explain it. Awful company. GLAD I FOUND THE SAME SHOES ON AMAZON.

I have purchased several pairs of Easy Spirit riptide clogs now, and every pair has separated from the mesh or the fabric has ripped within 2 weeks of wearing - no wonder the name.... Contacted customer support and was told, too bad, you already wore their overpriced garbage for 2 weeks, so no refund! I tried to leave a review on their website, but they remove negative reviews.

I will never order again. First time for buying brand online and the "free returns" is misleading because a $6.95 processing fee is applied. Kept the shoes, but will not shop here again or the brand. Too many options out there. On a side note, the quality of the shoes seem to have gone down.

I ordered the "Traciee" slip in sandals for $34 and they offer NO ARCH SUPPORT OR HEEL SUPPORT. You can tell they are made in China. Then I ordered their "Torye Sneaker Sandals" for $48 and they were as hard as a rock. What happened to this company? I did get through to Customer Service, very nice rep, and she sent me a shipping label, although I later found out that they have Happy Returns at your local UPS Store, no charge. I'm buying Clark's and you can't beat Skechers. I also wrote a review on their website, and, of course, it was negative so it was not posted!

I've been an Easy Spirit customer for decades. Their customer service used to be decent. However, at some point they made their return policy absurdly unreasonable. I ordered two pairs of shoes in late April. When they arrived, one didn't fit. It's my fault that I didn't return those shoes immediately, but I had to travel for work, and when I got back there was a lot to do. I finally was able to get around to returning them this week. I was shocked to learn then that Easy Spirit now forbids returns after 30 days, which is ridiculous! I understand having a limited policy for full cash returns, offering vendor credit after the time expires -- but I have never encountered a vendor that flatly refuses returns after only 30 days. It's very hostile to customers. As a longtime customer, I'm disappointed and will switch to other online shoe retailers.

The sizing is wrong
I have worn travel times for years. They were to narrow. My sister had size 5 did not fit
Bought the same pair at Macys fit great
Did not fit right online
Then they charge you 6.50 to return them
Next time I will go to Macys or amazons
I am very nervous now about my return.
I never thought to check your reviews since I
Have always bought them locally

Easy Spirit claims to provide an easy return policy. First Easy Spirit tried to give a merchandise for shoes I returned. I called customer service.
Then they tried giving me a partial refund. I called customer service.
I have emailed several times.
I still waiting for a refund

I ordered some clog trainers as I am disabled and struggle to put shoes on. I am a 4 and they did not fit so I ordered a bigger pair and returned the 4. No refund. Emailed, called (just a recorded message telling you to email?) After a lot of faffing they refused to refund me as I had been wearing them outside - they were too small and I am housebound... Eventually I got a 50% refund which took months - but never again...

Just ordered some shoes for $49.99 only to see a note on their website that they charged me for $69 instead. Tried calling them but only got a hangup. Tried a second time and eventually got disconnected without speaking to anyone. Called my credit card company who assured me I could dispute the charges. I am furious and will never use this company again. So tired of the scammers in this country.

Horrible customer service / company. I purchased men's Easy Spirit shoes at a Sears store but that store has closed a while ago.
I sent pictures to their customer service showing that the leather cracked everywhere and is falling off in large pieces, also a picture of their logo inside the shoe and on the sole of the shoe. They claim they do not make men's shoes that is why I included the pictures of the logo. Apparently they sell their name to other shoe companies to make inferior products and take zero responsibility.
He told me I would need to return them to Sears even though the store is closed permanently. They said there is absolutely nothing they can do. I would think if you put your name on a product you would stand behind that product.

Buyer beware! Placed order it never shipped. I called customer service and they told me just to call back in 14 days. If I don’t receive my order and they will issue me a credit. What kind of customer services is that!! How about some internal follow up on my order! This company sucks! Will NEVER purchase this brand ever again!

I bought via order no DUX026075110, a pair of boots size 4 in Uk which ended to be too small, so I emailed easy spirit to privide me a QR label for the return, but no one provide any feedback, I called them as well, the same issue no one is answering. This make me think I am dealing with a scam company which I WILL NEVER BUY AGAIN ANYTHING FROM THEM.

Pissed and very frustrated!!! tried to use my coupon from Shop Today show special. Won’t accept code on anything. Keeps telling me what I chose is not eligible . Seriously ! No prompts to say what is.

I placed an order online on Jan. 25, 2024. I checked my email 1 hour and 10 min later and realized when I was shopping and selected to view a different color of the shoe I was viewing, it changed my shoe size from 8.5 to a 5. So since it was so late in the evening I immediately sent an email to their customer service dept.
The next morning by 10 am I had not heard from them so I called. The representative told me that it was too late. I only had 1 hour after placing the order to change or cancel it.
The order did not ship until 4 days later, but they could not change the size. What type of company does this??? This was shipping direct to my sister as a gift. So now we had to go through getting a return label, and now something that was meant as a gift is now work for her to have to take to a return location. Not only that, they took $9.99 for the inbound shipping to me, and charged me another $6.95 to return them. All because their software did not keep my size on the webpage, that only the photo of the color of shoe changed. I realize that I should have double checked it, but I also realize that in the computer age we live in that there is an easy way for them to open an order up and change a size, color, or even cancel an order well after a one hour time limit and a shipment not being made until 4 days after the order was placed. I am furious with Easy Spirit and myself. So "Easy" is not so easy.

Ordered a shoe size 9.5 - extra wide WW shoe and it's impossible the shoe size was accurate. My guess the shoe size was maybe an 8.5. A total waste of time & beware if you provide your email address you will be inundated with emails from Easy Spirit.

I would give ZERO stars if I could. I clicked on the link stating 50% off. Picked a pair of booties that I liked. Picked size and color. That page even said 50% taken off at checkout. THAT DID NOT HAPPEN AND THEY REFUSE TO REFUND THE DISCOUNT. DO NOT BUY FROM THEM...EVER!!!!!!!!!!

Would give 0 stars if possible.
Worst customer service I have had!
Here is my experience: I bought a pair of size 7 wide shoes, got 12 M. They were on clearance, so no return or exchange allowed!! They did give me a one time only refund on a gift card I had to spend on their site. Thought, well maybe it was my error- tried to buy the shoes again; triple checked the size before placing it. Guess what? It now says I ordered 12 M again and will not let me change or cancel the order!!! As for myself, I will never ever buy Easy Spirit again!
Horrible Customer service - yes, I have contacted them again, but of course no one works on Sunday. They allowed one hour from the time I placed the order last night to change or cancel -but I did not get the email showing the wrong size until this morning!

The only response I am getting is an automated email (per the 3 customer service reps I have talked with) telling me to call customer service! The customer service reps are not enabled to do anything except place another escalated ticket! No response from anyone to these tickets or offers to assist in any way!

I am an exshoe repair man and what happened with easy spirits is simple. YEARS back they had really nice GOOD shoes and people just love them. NOW some one else took our the COMANY and these new people do not care AT ALL. This what happened so Just NEVER buy or order from them AGAIN. I order shoes from other company they tell my shoes will come in 30 days or sooner, and guess want there in about 6 or 7 days and there the right size color. Just change your shoe company!!! Bye Bye easy spirits.

Long time customer of travel time clogs. For the last few years I’ve noticed the sizing is off. Always order 8.5 w then 9w and they are inconsistent. I’ve worn them for 20 plus years and will need to find new comfortable shoes ugh