Easy Spirits Bewertungen 

I like their shoes but customer services is awful. I placed a return, and got the retunr credit, but apparently my email got messed up, I had to wait 20 minutes on hold and now am STILL on the phone with them with the customer service rep trying to figure out how to get me my credit. They have no email to assist, you can't reach them on social media, and they just say to call, but it's super hard to get through. And now I have to wait 5 days to HOPE that the e-gift card for my retunr comes through to my new email address IF they got it right. Extremely frustrating. Although - again - I like their shoes, if anything goes wrong it's a HUGE pain, so I likely won't order from them again.

Horrible. Poor quality, stiff, and ill fitting. The top of the bootie is so hard that it cuts into my skin when I walk.
The reviews on their website are either fake or from ages ago when the quality was better.

Avoid!

Easy Spirit Deserves A One Half Star Rating
Three pairs of shoes took 2 months to be delivered. After about 3 minutes of trying on the 3 pairs of shoes, realizing none fit well, then rushing them back to Fed Ex in a couple of days, I lost $55.00 for restocking fees. Shame on you Easy Spirit!! Your company is surely not in the big league of online shoes. I would Not recommend you at all. Zappos is far, far better on customer service and free returns. Never Again, Easy Spirit!!

I have been buying Easy Spirits for as long as I can remember. Excellent Success and Satisfaction until recently and have always recommended them to others. I currently have 6 pair. Recently the soles have started crumbling and following off, and I agree with another report, that my older ones are holding up much better than my most recent purchases, which at current retail are definitely not cheap! Sad and added to the other challenges of our day, very frustrating and disappointing.

I had a knee replacement 7 weeks before my daughter got married on 10/30, so I couldn’t be shopping from store to store. I ordered a pair from Clark and they were too small. Returned them and ordered a pair of Easy Spirit through JC Penney. Those had a little more pointy shoe than I like so went to Penney’s to exchange and of course they didn’t have them so asked to exchange them for something they hand in stock and she said “no, you have to go downstairs to return them.” So I had to hobble down there to return. Went up to look for new shoes and they had 1 pair that would work, but had not one pair of any size in stock. So this was October 26th and I went on to Easy Sprit website and found a pair and ordered. Paid extra $32 for 1-2 day shipping, thinking they will get there Thursday or Friday. On Friday I get an email saying estimated delivery is October 31st. Too late for my daughters wedding!! Email them and they tell me they have a 2-3 processing time so add that to the shipping. Went back and forth and then she sends me the web address for the shipping policy. I told her that I’m sure 99% of people don’t go and read that!! I said when I order something from Amazon and ask for 1-2 say shipping, it’s on my doorstep no later than 2 days! Will never, ever buy anything from there or Nine West who must own them as that’s where the web address is from! Now I need to return them and that should be fun!

If one likes this brand for shoes, one will be better off buying somewhere INDIRECTLY--NEVER to buy directly from them--Not Easy Spirits--but quite relentlessly mean .

Else, after placing just one order here, a non-stop trail of their free advertising activities from this very website will bombard one's e-mail non-stop-- with all kinds of junk lists ALL DAY long--
[ It is the new version of massive junk mails replaced by the massive amount of junk e-mails from them!!]
Of course, one had clicked to stop all these nonsense junk mails--to no avails--

Horrible return policy and not compatible with other vendors that sell shoes and even their shoes. Can return only within 21 days of receipt, which is an extremely tight window, and an "odd" number, which is hard to remember, given the typical 30-90 day policy of other vendors. I believe that this is deliberate, so that they don't have to give refunds, even if the shoes were never worn or defective. Forget about getting customer service to waive their policy in order to keep a customer. I have (2) pairs of shoes that I bought on 9/4 just prior to vacation, and they did not fit. However, by the time I returned on 10/1, the return window had closed. Just horrible, but Easy Spirit does not care to meet their competitors more generous return policies. If still want to support a company that does not care about their customers, buy from a department store or other source that has more reasonable return policies.

Wish I read these reviews before I entered the twilight zone called customer service. I purchased 2 of the same Size Easy Spirit shoe I have always worn. They are way to big. Retured the same day they arrived for an exchange. They accepted the exchange and said the new order was being sent out. 3 weeks and numerous phone calls have gotten no where. I am now told you can't get a refund until 19 business days have passed. I doubt they even have my size and they are waiting for a shipment to come in. Also I had to go down a half size and from wide to medium. Horrible. I will NEVER NEVER buy from them ever again.

Wish I would have read these reviews before I spent $90 for nothing. No customer service....the globalist bought EasySpirit. Which means they don't care about the consumer. They only care about money. Another American company down the drain. We know we're in a monopoly when the quality is very low and the prices very high. Ripped off...

I love the shoes but the website is awful. There's no way to reset your password if you forget it and the login via social accounts doesn't work. And if you need help, there's no easy way to get it. Now I remember why I started ordering shoes through Zappos, even though Easy Spirit is my preferred brand.

On the bright side, their shoes are not a beauty, but what a relief to get shoes that match size 10ww. That's the reason I gave 2 stars and not 1.
As others have written, awful customer service and awful return policy. They sent me the wrong item. Still, when I return it I had to pay shipping both ways and restocking fees. If you need to buy shoes from this company, due to unusual shoe size, buy it from Amazon. I am not a fan of Amazon, and try to buy directly from companies. But at least you know you will be refunded if you get the wrong item.

These shoes are really comfortable! They are also pretty. The two velcro straps on each shoe make for a perfect fit for each foot. I'd recommend them and would purchase them again. These are the Maison EMOVE Walking Sandal with the floral print. They feel like I'm walking on air.

BEWARE - Free Return Policy is only for the first 30 days. I purchased 2 pairs of shoes, but a week later my daughter came down with Covid - and then gave it to the whole family. When I went to the website to return shoes on day 32 the return was refused. I called and spent 38 minutes on hold before speaking with a Customer service representative. I sent photos to show the shoes had never been worn etc and they approved the return - but my card was never credited. Turns out they will only give you a “gift card” good for further purchases. I will be selling it to anyone who wants it. Will NEVER order directly from them again. Zappos is far more customer centric!

Horrible Return Policy - Sizing of the shoes I chose was 'off' and needed return. Seriously frustrated to learn they only allow 21 days for returns....What a rip off when most all companies typically have a 45-60 day policy. Never again will I buy from Easy Spirit.

Easy spirit is terrible. No response to CUSTOMER service. No refund. No response to complaint board. Never again!

Great shoes but their website is horrible and horrible customer service. They will not return it or exchange their shoes and if they do you have to go through hoops.

Do NOT order from EasySpirit.com unless you want to be ripped off!!
I’ve been trying to get a refund after returning two pairs of shoes that are cheap knock-offs or a lot smaller that are now made in a different country (after comparing them to the same style of shoe I already own bought last year from a different store).
Steer clear!!

I have been waiting over a month to get a Gift card refund. They keep telling me they don't know when it will be issued. I think I am going to be out $60. Do Not Buy From this company!!!!!

I bought a pair of easy spirit shoes last November 2021 and they are already busted on the side. For them not to be six months old is sad considered i paid $60 for them.

I feel you want good customer service DO NOT BUY FROM EASY SPIRIT! My order was in correct and they would not refund my money til I returned the incorrect shoes they sent, it was their mistake in the first place. The other shoes I ordered were not comfortable at all the had very hard soles. I have been trying to get the return slip for the ugly pair of shoes for weeks and still no no response.