Express parking Heathrow Bewertungen 

Very poor service - would not recommend! On arrival, called ahead as requested and waited over 35mins for them to collect car, nearly missing the flight and causing great stress.

On return, arrived earlier than planned but no attempt to get car back to us within any reasonable timescale. Ended up getting a cab to our car to collect, but weren’t even given the correct address information to do so! Disastrous all round! I’d avoid ever using them again!

We just spent TWO HOURS waiting to get our car after landing in Heathrow. And told to move terminals which later the guy admitted was a lie to make it more convenient for him.
This is appalling behaviour and completely against the point of the drop and collect service.
I travel regularly and used a number of these and this is by far the worst experience.

The one star is only because I can't give it zero. This is an absolutely awful company. I reached these people through a cost comparison website and alas didn't do enough research before leaving my car at their mercy. A mistake that I will never repeat. First off, the price does not include the £8 each way (£16 total) to get the car in and out of Terminal 2 car park. I rang the company 30 minutes before arriving as required by the Company but had to wait a lot more before the driver showed up just inside the 30 minute parking time that you get for the £8.00 at the car park. Else the parking charge is £12.00. Then the very rude driver, took the car and drove at very unreasonable speed inside the carpark to take it away with the tyres screeching. On my return, the story was the same with another very very rude driver. The car itself was in a dreadful filthy condition. Don't know how, they had managed to get that much pigeon sh1t on the car with dried leaves and dirt literally stuffed in every available gap on the car but the car had obviously been dumped in a field somewhere. There was also mud and filth on the inside of the car on both driver and passenger sides. I had to spend £20.00 to get the car valeted once I recovered it from these awful people. Really would not recommend this company at the peril of getting my car damaged and abused.

Overall, a fair experience. It wasn’t perfect, but it wasn’t bad either. Just average service with minor delays.

Avoid! Terrible service and rude staff. It took near two hours for the driver to turn up to collect my car despite we have been told the driver would arrive in 10-15 minutes a few times. We had to pay £20 for car parking and was promised we would get it back on returning but we never did. Our complaint email and call were ignored. On returning we waited about one and half hour although we called them as soon as we collected our luggage. Avoid this company if you don’t want the stress before you catch an international flight.

Some parts were smooth, others not so much. Booking was easy, but return process felt slow and slightly confusing.

When we dropped off the car we had to wait 1 1/2 hours for them to come and collect it although we had phoned in advance.
On return it took over 3 hours for them to deliver the car back, saying there was a lot of traffic and then after 1 hour it had a flat battery and not answering the phone after several calls. They never phoned us back or kept us updated. It eventually arrived filthy dirty with the driver blaming us that he went to terminal 5 and had to pay for parking when our receipt showed terminal 3. The service was extremely poor and would not advise anyone to book with them.

They collecy my car with very bad serivce. When you call him for location he dont answer only after 50 time try calling him. Wjen he answer they dont speak english shouting at me very rude arguing with me for no reason. When they collect my car they dont tell you where they park it. I come early to pick up my car they make me to pay £40 fee for collecting car early. When i recive my car i recive it dirty, scratch, dirty inside and damage seat. When i ask them why is this they told me is my own responsbility for this, when i call to make complain or send email nobody answer. So i involve police with this isssue. Is scam scam scam scam scam company and dogey company. When they park you car they use it for other bussiness, i recive my car with high milieage.

Received my car back 1h late with deep scratch across whole car! No claim form was provided, no answers, just told us to send email that was never replied..

Easy booking and simple drop-off process. The overall system feels efficient and practical.

Overall a good experience with a straightforward system. Everything was handled in an organized way.

I am struggling to give this company even a one star. They kept me waiting for an hour and a half upon arrival. They kept lying. They swore. They have illegal drivers who don’t posses a driving licence. The driver gave me a wrong ticket to exit and that took another 20 minutes for him to return. The swearing on the the phone was disgusting and the car was returned in a filthy state. DO NOT TRUST

Service is acceptable overall. Pickup was done on time but waiting during return could be improved.

Do not use these guys!!!!!
After returning from holiday my car was all scratched down the one side!! Also you could see where they had tried to polish the scratch out, couldn’t be bothered to wash it off!!
They accepted it had been damaged in their care but would not pay for damage, they only offered to do a bodge job!! This was after months of very bad communication between owner and ourselves! My advice would be……do not use this company if you want your car to be cared for correctly!!!

This company damaged my car while it was with them and after months of wrangling with them still had no joy ,so we will end up in small claims court now ,so my advice to you is find a company who looks after your vehicle ,DO NOT USE THIS COMPANY ,,,,,,

Everyone’s review is truth. They are awful. DO NOT USE

Do not use this service. Their website makes them seem legit but they absolutely not. I received a parking ticket while my car was in their care and it has been nearly a month of chasing them to pay it. I am now receiving letters from the ticket office saying my payment overdue.

I have spoken to staff multiple times, each time assuring they would sort it and then nothing gets resolved. I'm told I cannot speak to the supervisor who they say needs to sort it. At one point I was on speaker phone and the persons passenger was clearly laughing about the situation in the background. When confronted they hung up on me.

To add insult to injury- I called from the airport at 6am to have my car delivered. I called back at 6:30 and they said they were on route but in traffic. At 7, I called again- same thing. They finally arrived at nearly 8am. BUT the time on the ticket, shows my car leaving A PUB. at 7:06. So not only have they been horribly irresponsible with my car, rude to me on multiple occasions, provided appalling customer service- but they've also outright lied to me about being on route.

My experience with ExpressParking was okay overall. The booking process was simple, but there were slight delays during parking.

I would not use this company again. We had to wait more than half an hour for them to bring the car, and they were not being truthful with us. Every time I spoke to them, they said the driver was on the way, but that clearly wasn’t the case.

When it came time to drop the car, there was no one there, even though we called twice to let them know we were close to the airport. In the end, we had to leave the car ourselves. Once again, they were not honest about when they would collect it.

I raised a complaint, but no one seemed to care.

Extremely poor service. Guy on the phone said his attitude does " not matter" when I complained. They damaged my car and hurriedly patched it up without informing me. Pls AVOID them. They are dangerous!!