Express parking Heathrow Bewertungen 

Delays in delivery of my car to Heathrow after our return from long haul flight. Poor communication. Rude unprofessional staff. Received no apology and no reply when I filed a complaint using their complaint procedure.

Terrible service had to wait ages for both pick up and drop off. Main number never picked up. It’s lucky we didn’t miss our flight. Do not use this meet and greet

We followed instructions for drop off which actually seemed to go well except there was no pre-inspection of our vehicle. On return, we phoned as the luggage was being sorted and was told to be at the drop off area (not Level 4 as we had thought) in 30 minutes. There was no professional answering, just a 'hello'! It was more like 45 minutes but the driver had already exited the vehicle with the key and just handed it to us while we were making our way to the car and he basically run off. On opening the passenger car door, I was actually shocked. The interior was in a disgusting state, it looked like the car had been used for transporting a large Family as all the carpets and seats were covered in debris and mud. Our Dashcam had been removed and chucked on the floor so it had been trodden on. When we inspected the outside of the vehicle, there were small dents in the passenger door that hadn't been there before, it looked as if the door had been opened against another car (possibly by children). The outside of the car looked like it had been driven across fields or through muddy puddles. The driver had left his hat which we promptly binned for him. Please don't use this company, I too wish I'd read the reviews! I'd rather pay the extra and know my car is secure and taken care off.

Awful experience - AVOID AT ALL COSTS. The driver was 45 mins late on collection from Heathrow and then nearly 1 hour late on the way back. No apology was given and then we noticed a cracked windscreen and no one would then answer our calls.

Shocking from drop off to pick up. Honestly worth paying extra.

To drop off you need to call a single number which is always engaged. 40 mins after trying we got through and managed to hand over the keys.

Just arrived back, got through this time and was told 30 mins. I have chased twice to be told 5 mins time each time, and we are now 50 mins in and still no car. We won’t be using them again

Absolutely shocking service. I followed all instructions layed out by them yet on the arrival to the airport I called half an hour before and was waiting over an hour when I arrived at the airport I had to call them 5 times to ask where they were and the man on the phone really didn’t care. No compassion or thought to the fact I had a young child with me and a flight to catch. Waiting in a cold car park for an hour at 6am was not the best start to our holiday.
On return I again followed the instructions they set and called and waited and called again and waited and again and then again! We waited well over an hour for my car to be returned. No apology, no check to see if I was the owner of the car. They just handed me the key. I could have been anyone.
My advice. Do not book with this company. I didn’t read the reviews and I regret that and have learnt from that.

If i could give this company a 0 star i would! We have been standing here for 2 hours, at 10pm after a very long flight with young children crying! excuse after excuse, we called as soon as we landed to give the required time but still no show, they ignored my husbands repeated call but answered a different number! They also at one point they said they lost the key. In future we won't use any of these services pay the extra and save yourself the hassle.

Review of "Express Parking Heathrow"
Terminal 4, Heathrow Airport
January–February 2026 (Three Weeks)
We used Express Parking Heathrow for a three-week period while travelling from Terminal 4 at Heathrow between January and February 2026. The experience was extremely disappointing.
1) Departure – Serious Delay.
As instructed, we telephoned the company approximately half an hour before arriving at Terminal 4 to confirm our drop-off time. Despite this advance notice, the driver failed to arrive on time.
The delay was so significant that one member of our party had to proceed to the terminal to prevent check-in and baggage-drop from closing. We were ultimately checked in as the final passengers, only after making considerable efforts to persuade airline staff not to close the desks.
The delay was evidenced by the car park ticket timing, as we were required to pay additional parking charges as a direct consequence.

2. Return. Further Delay and Vehicle Issues.
The return was worse. The driver arrived approximately 45 minutes late.
When the vehicle was handed back, the ignition on with car left running and the driver departed quickly without handing it over as such. Upon entering the vehicle, a yellow warning indicator light was illuminated; the odometer showed that approximately 60 additional miles had been driven.
A tyre issue was the yellow light. The rear left tyre was apparently flat. Anyway, having managed to get home with appropriate intervention, a subsequent inspection by a garage confirmed that an alloy wheel had been cracked, the XL tyre was fine. This damage was not present prior to the vehicle being entrusted to Express Parking Heathrow and is currently being repaired.

3. Complaint Handling.
I contacted Express Parking Heathrow and their agent “Compare Parking Prices” to raise these matters. We were asked to provide mobile telephone logs, which were duly supplied proving eh veracity of our tale of woe. No serious apology was offered by either company and an excuse was “traffic conditions" was rolled out. At 05.30 hrs? They offered a 30 per cent discount on a future booking with Express Parking Heathrow. No chance! Maybe they should rebrand to “Slow and damage-your-car Parking Heathrow” would be more honest?
Given the repeated serious delays, the additional charges incurred, the disruption to our travel, the unexplained mileage and the confirmed serious vehicle damage, this response was wholly inadequate.

4. Overall Assessment
Having used meet-and-greet parking services approximately 200+ times over many years, this was by far the worst experience we have encountered. Late on departure, late on return, and the vehicle returned with mechanical warning indicators, reduced fuel, additional mileage, and structural damage. I cannot recommend this provider and would advise others to consider alternatives if punctuality and vehicle safety are important.

This lot are a day ruiner, never ever using these again. 50 minutes wait time on my outward flight and then 1hr 30 mins wait when I returned at 9pm in the evening. Shocking! Avoid avoid avoid

TERRIBLE, rude staff, leave you for an hour waiting for drop off I nearly missed my flight on the way and on return home I waited an hour in the cold with my children then when my car was returned he walked off with my keys I had to sit another 30 mins for him to come back and then once I was home I saw a fine for the driving my car when I wasn’t even in England I cannot believe it and no one to resolve this through the company, I will be taking this further if the company doesn’t reply in 24 hours

This company parked my car illegally while I was abroad and a PCN was issued for £140. They would not pay the full amount even though it was completely their fault. How can they continue to be allowed to operate. There are so many similar reviews. I wish I had read them in advance of booking with these sharks.

The drop off, was fine. However, on return we were told the car would be with us in 30 minutes which was annoying as the car was only 5 miles away. After many calls the car arrived at terminal 2 car park an hour after we called. We had a tracker in the car and it seemed to be parked in the Holiday Inn for 20 minutes. Finally the car arrived and the driver wouldn't explain why he was so long or why he was sitting at the Holiday Inn and just walked off.
Do not use this company for your holiday parking.

I booked drop off 08:30, we called at 07:40 to say we would arrive 08:10, we called at 08:10 and were told driver would be with us in 10 minutes . We kept calling every 10 minutes told the same.
Driver called us at 08:50 said he would be 10 minutes. We waited until 09:00 still not arrived so we booked alternative parking your driver finally called at 09:13 to say he had arrived. As we were going through passport control

Pretty much same as all the other one star reviews.
Booked as was much cheaper than others but following the poor service we received I would rather pay more.
Waited nearly half an hour for someone to pick up the car on drop off even though we called in plenty of time. Our return was even worse, we waited over an hour and made multiple phone calls. When the driver eventually arrived he informed us he had brought the car as soon as he had been contacted and it had only taken him 15mibs, which made me even more cross.
Very disappointed, wouldn't use again.

Given 3 days notice that car will be collected, car wasnt ready.
Call number on website ending in 454, but nobody answers - called about 10 times.
Finally they call back and tell me they will send location of where car is but no message came.
Tried to call back and usual nobody answers.
Would give -1/5 if i could.
Do not use these guys unless you hate yourself

I would give this company zero stars if i could. After a 13 hour flight we waited over 1 hour for the car to arrive. Another of their customers had been waiting over 2 hours. No one answers the phone and I could track my car so when I was receiving reassurances that it was on its way I knew I was being lied to. AVOID. Totally rubbish service

Worst experience today highly recommended don’t use this company probaby they misuse your personal car waiting 90 mins and only lie after lie

Shocking service, do not use. Despite phoning them 30 minutes before arriving at the airport to drop off, no one was there to meet us, we waited another 20 minutes for someone to turn up. Phoned a couple of times to get an update, told driver was on his way, next time, told he was at the airport and waiting for us!! Finally arrived and gave driver the key, no apology or mention of the delay. On return, service was even worse. Phoned after picking up luggage as instructed. Told it would be a 30 minute wait, no sign of the car after 30 minutes. Phoned them and was told driver on the way and he would phone when he was there, then they just put the phone down, no help what so ever. Very poor communication and clearly the car is stored much more that 30 minutes away from the airport. Driver didn’t phone us but we saw our car arrive in the car park. No apology from driver for lateness, no excuse, he just handed parking ticket and keys back. Will never use this company again. Compare parking should not be including this company as an option.

I used Express Parking at Heathrow over the Christmas period and unfortunately had a very disappointing experience.

My vehicle was returned with visible damage to the driver-side bumper that was not present when the car was handed over. In addition, the interior had clearly been disturbed — rear seats reclined, rear window left open, and my child’s car seat had been moved to the boot.
What concerned me most was not just the damage, but the apparent misuse of the vehicle. When leaving your car with a parking service, you expect it to be treated with care and professionalism.

Sadly, this experience fell short of expectations. I would strongly advise customers to read the company’s terms and conditions regarding vehicle damage carefully.

Awful experience. Called 30 mins before we arrived at the airport as advised and they assured us they would be there in time. Arrived at the meeting point and ended up waiting over an hour for them to arrive!! Continuously called the number given which often said user busy or when someone did answer they would say they would be there in 10mins (which they weren’t) or they would hang up on us! Upon return our flight was cancelled due to weather, we attempted to call and left several emails to which we had no response. When we landed back we called and said we were ready for them to bring the car they were confused as to why we didn’t return earlier and threatened additional fees for not giving them notice. All in all this company made our holiday significantly more stressful and would never recommend them to anyone, let alone people who want to enjoy their time away!