Today I called with a query regarding a name change on document. The call was answered by Becky, who from the beginning came across as friendly, professional and confident. Becky talked me through... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Lori Butler rang me in the afternoon, immediately asked me if it was convenient for me to take her call. She then proceeded to confirm my identity and also her identity before continuing. She was ver... Mehr ansehen
This related to my late father's house and I needed specialist unoccupied house insurance. The advisor was really helpful and went through everything carefully. He then went to the underwriters and... Mehr ansehen
Rosey rang me to offer a home and contents quote as im changing mortgage, she was extremely pleasant, helpful and really nice to talk to. She wasn't pushy as some are when selling policy's. Which was... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
first2protect.co.uk
Vom Unternehmen geschrieben
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Kontaktinformationen
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Vereinigtes Königreich
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Hervorragend
8115 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Quality Service
The young man that I spoke to explained each step of the quotation and made sure I was happy. With the policy he was offering.
6. Oktober 2026
Antwort von First2Protect
We're pleased to hear the advisor took the time to explain each stage of the quotation clearly and made sure you were comfortable with the cover being offered. It's great to know you felt supported throughout the process and were able to make an informed decision.
Sophie Gurbovic was very pleasant to…
Sophie Gurbovic was very pleasant to talk to, she explained the policy extremely well.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
We're pleased to hear Sophie explained the policy clearly and made everything easy to understand. It's great to know you found them pleasant to speak with and received the support you needed throughout the process.
I spoke to Jamie on the 5th 10 2026…
I spoke to Jamie on the 5th 10 2026 Services was well explained. Also liked the small banter. Overall the professionalism, friendly and willingness to go the extra mile to get the best offers.
5. Oktober 2026
Antwort von First2Protect
We're pleased to hear Jamie explained everything clearly and made the process easy to understand. It's great to know you appreciated the friendly approach, professionalism, and willingness to go the extra mile to help find the best option for your needs. We'll be sure to share your kind feedback with Jamie.
Treated with respect and patience by a…
Treated with respect and patience by a very helpful and professional young man. Sorted out my requirements with efficiency and concluded a good fair policy.
He was easy to understand and willing to explain more than once with total respect.
12. Oktober 2026
Antwort von First2Protect
We're pleased to hear our advisor treated you with patience, respect, and professionalism throughout. It's great to know they took the time to explain everything clearly, answer your questions, and help arrange a policy that met your needs. Thank you for taking the time to share your feedback.
Very helpful staff.
Very helpful staff.
Only one time where a callback was agreed the call didn't come. But interactions with staff were very professional and helpful.
13. Oktober 2026
Antwort von First2Protect
We're pleased to hear you found our team professional and helpful throughout your interactions with us. We're sorry that on one occasion a promised callback wasn't received, but we appreciate your understanding and are glad that your overall experience was a positive one. Thank you for taking the time to share your feedback.
This company were very thorough
This company were very thorough, and they made the process easy. My only issue is that they contacted me (through a third party), and then I was put on hold for quite a long time before I was put through. I do realise it must be a bit tricky co-ordinating something like that.
8. Oktober 2026
Antwort von First2Protect
We're pleased to hear you found the process easy and thorough, and that our team helped make everything straightforward. We apologise for the delay before you were connected to an advisor after being contacted through a third party, but we appreciate your understanding and are glad your overall experience was a positive one.
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear you found the process quick, simple and straightforward from start to finish. We appreciate your kind comments and are pleased we could make arranging your insurance as easy and hassle-free as possible.
5 star experience from Lewis
Started my chat with Lewis online, then moved to on the phone to get through the quote quicker. Lewis was helpful, thorough and knowledgeable. Resolved my queries and sorted me out a new policy. Thanks again Lewis!
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Lewis was able to assist both online and over the phone, making the process quicker and more convenient for you. It's great to know they were helpful, thorough and knowledgeable, answering your questions and helping you arrange your new policy with confidence. We really appreciate your kind comments and are pleased you had such a positive experience with our service.
Prompt answer to call with…
Prompt answer to call with comprehensive and easily understood answers
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear your call was answered promptly and that you received comprehensive information in a clear and easy-to-understand way. We appreciate your kind comments and are pleased our team was able to provide the support and guidance you needed.
Becky talked me through the renewal
Becky talked me through the renewal
Process including the new more secure payment method. She made sure I was happy with everything on the renewal and asked if there was anything further she could help with. Clear, quick and pleasant service,
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Becky took the time to guide you through the renewal process and explain the new secure payment method clearly. It's great to know they ensured everything met your expectations and checked whether there was anything further they could assist with. We appreciate your kind comments and are pleased you received such clear, efficient and friendly service.
Jodie was the best
Jodie was lovely and professional to talk to. I've never heard someone speak so happily and excitedly while at work. I'd had a nightmare of a day and she was exceptionally patient with me. She was very thorough with her explanations.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Jodie provided such a positive experience and took the time to support you with patience, professionalism and thorough explanations throughout your enquiry. It's especially rewarding to know their positive attitude helped brighten what had otherwise been a difficult day. We truly appreciate your kind comments and are pleased Jodie was able to make the process clear, comfortable and reassuring for you.
Curtis dealt with my insurance renewal…
Curtis dealt with my insurance renewal he was very helpful and efficient. He went through everything about the policy with a clear voice and explained all the details to me making sure I understood everything. Thank you.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Curtis provided such helpful and efficient service during your insurance renewal. It's great to know they took the time to explain the policy clearly, go through all the details and ensure you felt fully informed and comfortable with your cover. We really appreciate your kind comments and are pleased you had such a positive experience with our service.
Excellent customer service
The advisor we spoke to was very helpful and explained everything we needed his customer service was excellent. His name was Jamie
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Jamie was able to explain everything clearly and provide such excellent customer service throughout your enquiry. We appreciate your kind comments and are pleased they took the time to ensure you had all the information you needed and felt confident in your insurance arrangements.
Lori Butler was very helpful and…
Lori Butler was very helpful and efficient.
Thank you.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Lori was able to assist you in such a helpful and efficient manner. We appreciate your kind comments and are pleased you had a positive experience with our service.
Tom was very patient and Explained…
Tom was very patient and Explained everything I needed to know in full. Very pleasant person, a credit to your team. I was a customer service manager and would rate him highly
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Tom provided such patient and thorough support, taking the time to explain everything clearly and ensure you had all the information you needed. We're especially pleased to receive such positive comments from someone with a customer service background, and we truly appreciate your recognition of Tom's professionalism and approach. We'll be sure to share your kind feedback with them.
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear your experience was quick and efficient and that our team was able to assist you promptly. We appreciate your kind comments and are pleased you had a positive experience with our service.
Just waiting for insurance to commence
Everything so far went well. Documents have now arrived!
13. Oktober 2026
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear everything has gone smoothly so far and that you've had a positive experience with our service. We appreciate you taking the time to share your comments.
We do note that your review has been rated 1 star, which doesn't seem to reflect the positive feedback you've provided. If there was anything that fell short of your expectations, we'd be grateful if you could let us know so we can understand your concerns and see if there's anything we can do to help. We look forward to supporting you when your insurance policy commences.
Aaron was very helpful and clear in…
Aaron was very helpful and clear in helping us find the best home insurance
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Aaron was able to help you find the home insurance that best suited your needs and explain everything clearly along the way. We appreciate your kind comments and are pleased you had a positive experience with our service.
Very friendly and professional.Very…
Very friendly and professional.Very pleased with the service.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear you found our service friendly and professional throughout. We appreciate your kind comments and are pleased you were very happy with the support you received from our team.
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear our team was helpful when you called and provided the support you needed. We appreciate your kind comments and are pleased you had a positive experience with our service.
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