Today I called with a query regarding a name change on document. The call was answered by Becky, who from the beginning came across as friendly, professional and confident. Becky talked me through... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Lori Butler rang me in the afternoon, immediately asked me if it was convenient for me to take her call. She then proceeded to confirm my identity and also her identity before continuing. She was ver... Mehr ansehen
This related to my late father's house and I needed specialist unoccupied house insurance. The advisor was really helpful and went through everything carefully. He then went to the underwriters and... Mehr ansehen
Rosey rang me to offer a home and contents quote as im changing mortgage, she was extremely pleasant, helpful and really nice to talk to. She wasn't pushy as some are when selling policy's. Which was... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
first2protect.co.uk
Vom Unternehmen geschrieben
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Kontaktinformationen
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Vereinigtes Königreich
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Hervorragend
8118 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Aaron was very helpful and clear in…
Aaron was very helpful and clear in helping us find the best home insurance
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Aaron was able to help you find the home insurance that best suited your needs and explain everything clearly along the way. We appreciate your kind comments and are pleased you had a positive experience with our service.
Very friendly and professional.Very…
Very friendly and professional.Very pleased with the service.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear you found our service friendly and professional throughout. We appreciate your kind comments and are pleased you were very happy with the support you received from our team.
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear our team was helpful when you called and provided the support you needed. We appreciate your kind comments and are pleased you had a positive experience with our service.
Great service very helpful.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear you received great service and found our team helpful throughout your experience. We appreciate your kind comments and are pleased we could assist with your insurance needs.
Easy comms and very understanding
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear you found our team easy to communicate with and understanding of your needs. We appreciate your kind comments and are pleased you had a positive experience with our service.
An easy infomational experience
Dealing with Oscar Bushell was a easy going experiance he expainled everything I didnt understand, and didnt feel extremely pushy on products I didnt want. His voice was clear and his speach pattern flows well resulting in a relaxing phone call.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Oscar made the experience easy and relaxed, taking the time to explain anything that wasn't clear and ensuring you never felt pressured into taking products that weren't right for you. We appreciate your kind comments about their clear communication and professional approach, and we're pleased they helped make the conversation comfortable and enjoyable throughout.
Excellent
Excellent, friendly and very clear assistance from Wesley- 10 out of 10
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Wesley provided such excellent, friendly and clear support throughout your enquiry. We really appreciate your kind comments and are pleased you had such a positive experience with our service. We'll be sure to share your fantastic feedback with Wesley - a 10 out of 10 is wonderful to receive!
The agent's customer service was high- quality
The agent's customer service was high-quality.
Topped off with friendliness and policy clarity.
8. Oktober 2026
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear you received high-quality customer service and found the information provided clear and easy to understand. We appreciate your kind comments and are pleased our team was able to combine professionalism with a friendly approach, ensuring you felt informed and supported throughout the process.
Always quick to
Always quick to
Pick up call, helpful staff specially the last person I spoke to Curtis Gillard.
Always had great interactions with the team and always had good quotes
Thank you for all your help
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear our team is consistently quick to answer your calls and provide helpful support whenever you need us. It's especially pleasing to hear Curtis provided such a positive experience, and we're grateful for your kind comments about the service and quotations you've received over the years. We truly appreciate your continued trust in First2Protect and thank you for your ongoing support.
Help with Direct Debit
I got a call from Sophie, and she helped me set up direct debit to get my coverage started and clarified questions about an upcoming trip. Great energy and super helpful!
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Sophie was able to help set up your Direct Debit, answer your questions about your upcoming trip, and get everything in place for your cover to begin. We really appreciate your kind comments and are pleased they provided such helpful and positive service throughout your conversation.
Thomas was superb
Thomas was superb , Fast efficient and friendly , Job Done , Thank You Tom .
9. Oktober 2026
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Thomas provided such superb service and was able to assist you in a fast, efficient and friendly manner. We appreciate your kind comments and are pleased everything was resolved quickly and smoothly for you. We'll be sure to share your feedback with Thomas.
Very helpful and polite service once…
Very helpful and polite service once again.
Thank you!
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear you've once again received helpful and polite service from our team. We truly appreciate your continued support and are pleased we could assist with your insurance needs.
Great friendly and professional…
Great friendly and professional service . Very informative, calm and helpful .
Operator called Ruby was excellent and talked me through the full process and all the options
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Ruby provided such friendly, professional and informative service throughout your enquiry. It's great to know they took the time to explain the process and available options clearly, helping you feel supported and at ease throughout. We really appreciate your kind comments and will be sure to share your feedback with Ruby.
Excellent Service
Jade was very helpful in updating my policy and providing an up to date renewal, which is very much appreciated.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Jade was able to assist with updating your policy and provide an up-to-date renewal quotation. We appreciate your kind comments and are pleased they were able to make the process straightforward and helpful for you.
Wesley was very helpful and resolved my…
Wesley was very helpful and resolved my query on one phone call.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Wesley was able to resolve your query during a single phone call and provide the help you needed. We appreciate your kind comments and are pleased you received such efficient and helpful service.
Brilliant experience fast as lightning…
Brilliant experience fast as lightning on the phone the lady was with me
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear you had such a positive experience and that your call was handled so quickly and efficiently. We appreciate your kind comments and are pleased our team was able to provide friendly and helpful service throughout.
Very patient and understanding
I had a quick question and was quite unsure, the advice i got was very useful, he checked to make sure i understand every thing and reassured me along the way.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear the adviser was able to provide useful guidance, answer your questions clearly and take the time to check your understanding throughout the conversation. We appreciate your kind comments and are pleased they were able to offer reassurance and make you feel confident in the information provided.
I needed clarification over renewing the policy
I needed clarification over renewing the policy.
Ines and Charlie were able to support me with a friendly professional approach.
It makes a great difference to be guided through the issues.
9. Oktober 2026
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Ines and Charlie were able to assist with your renewal enquiry in such a friendly and professional manner. We appreciate your kind comments and are pleased they could provide the guidance and support you needed to help you navigate the options and make the process clear and straightforward.
Your Operative
Your Operative, Miz, did a great job.
Very efficient, effective and spoke at a pace that , as a User, I found very helpful.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Miz provided such efficient and effective service, and that they communicated at a pace that worked well for you. We appreciate your kind comments and are pleased they were able to make the process clear, comfortable and easy to follow throughout your interaction with us.
Needed to renew my house insurance
Needed to renew my house insurance but having diffeculties with the comparison sites, I requested a call from First2Protect. Spoke with Olly who was so helpfull and clear with a good understanding of the product we requird. He guided us through the process and answered all our querries making our decision to proceed simple and saving us a substantial amount of money as well.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Olly was able to help after you experienced difficulties using comparison sites. It's great to know they took the time to understand your requirements, explain the cover clearly, answer all of your questions and guide you through the process with confidence. We're especially pleased that we were able to help you secure suitable cover while also saving you money. We appreciate your kind comments and are delighted you chose First2Protect.
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