Floor Depot Bewertungen 

Love my flooring! Quick delivery

Placed an order mid July and received an email stating my order had been dispatched. Because of this email I booked for work to be undertaken at my property 12 days after purchase as this seemed like a reasonable timeframe given confirmation of dispatch.

8 days later and still no flooring despite the delivery times stating between 3-7 days.

No comms form the company so chased for an update for a couple of days with zero response. Getting hold of someone is an absolute nightmare!

Finally received a phonecall from them to explain that the flooring was in fact out of stock and hadn't been dispatched. Something to do with their "drop shipping" process. This left me 2 days from fitting without flooring and the company saying their T&C's state work should not be booked until you receive the flooring.

Really understood what we needed, came round relatively quickly and did a really good job. I love it!

Absolutely brilliant company. Ordered online and got a what's app message straight after asking if I need anything else. Top customer service. Highly recommend using theses guys

Bought from this company twice and my brother bought once from my review. Unfortunately, the second load turnt up damaged and I was denied a proper refund as I did not take pictures of each damage piece. The form just said upload 4 images of damage. I had 18 planks damaged and needed to show pictures of all 18 planks damaged. Maybe this will help the next person if this occurs. Unfortunately this has left a bitter taste and I will no longer do business with this company.

The quality of the flooring exceeded my expectations, and the finished result has completely transformed the space

If you’re looking for high-quality flooring, fair pricing, and outstanding customer service, I highly recommend this company. I wouldn’t hesitate to use them again for any future flooring. Five stars!

Really happy with the service I received. Jess was very helpful, friendly, and made the whole process easy. Great customer service and I would definitely recommend floor depot.

I had a great experience with this flooring company from start to finish. The team was professional, knowledgeable, and helped me choose the perfect flooring for my home without any pressure. Communication was excellent throughout the process.
Would recommend to anyone.

Excellent service and product quality from Floor Depot! We have used them many times over the past 2 years and honestly can’t fault them. Very professional and exceptional service from both Laura and Fran based in the Quinton branch. Will continue to recommend!

Lovely staff and great selection of flooring

Great experience from start to finish! Customer service was amazing.
Thank you so much will definitely order again

Good quality , and delivery guy was helpful

Clear communication and responsive to enquiries. Product was great value

Had to chase multiple times to get a delivery date when nothing showed. But it came and laminate looks nice.

Easy ordering , price , timing and communication regarding delivery was good

Not 5 stars as I wanted to return some packages we didn’t need and they sent me the link but I need to arrange the shipment myself . So I don’t think I will be able to return it as I don’t have time to arrange it and plus will cost probably too much

Great communication from start to finish from Floor depot, and the delivery company. Very pleased with the flooring aswell. I would recommend using Floor depot.

Quality of flooring and price was good but communication was not great and automated message whe asking questions my beading came separate to my flooring meaning had to get joiner back round. Overall good but communication could get better

Amazing quick delivery very easy to put together

Easy to sort able to see what it looks like in room and good price

I placed an order and it was dispatched but due to an unforeseen circumstance I didn't need the order anymore.
I knew if I cancelled that I would lose the delivery charge from a refund, and expected a small admin charge, but I had to pay £75 to cancel the order. This seemed a really extreme charge to pay just for cancelling.

The website does say "you will be liable for any additional costs incurred for the goods either being returned to our depot or re-delivered" but conveniently doesn't mention how much. If I had know they charge £75 to cancel I wouldn't have placed an order.
£75 is too much considering the delivery charge was only £35.