FOW Car Supermarket Bewertungen 

⚠️ FORDS OF WINSFORD – MY EXPERIENCE ⚠️
I honestly wish I had never bought a car from Fords of Winsford.
What should have been a straightforward car purchase turned into an exhausting and extremely stressful experience.
I raised concerns about the vehicle, including its preparation, cleanliness, service history, brakes, tyres, paperwork and the way I was treated when collecting the car. I provided photographs, documents and a witness statement to support my complaint.
Despite all of this, after months of correspondence, my concerns have still not been resolved and my request to return the vehicle and receive my money back has been refused.
I have spent far too much time chasing a company that I believed would stand behind the vehicles it sells.
Their final response has left me extremely disappointed.
Based on my personal experience, I would NOT recommend Fords of Winsford to anyone.
In fact, I wouldn't recommend them to my worst enemy.
If you're thinking of buying a car from them, please do your own checks, get EVERYTHING promised in writing and don't assume that because you're buying from a large dealer, everything will be as you are told.
This is my personal experience, and I have kept all the documentation, photographs and correspondence relating to my complaint.
Never again.
I purchased a Nissan Qashqai from FOW Car Supermarket and what should have been a straightforward purchase turned into an extremely stressful and disappointing experience.
I raised concerns about the vehicle's preparation and cleanliness, representations made to me during the sale about the service history and work that would be carried out, concerns identified by an independent garage regarding the front brake pads and tyre arrangement, an error in the payment paperwork, and concerns about electronic documents that I dispute knowingly signing or authorising.
I provided photographs, supporting documents and a signed witness statement from the person who accompanied me during the sales process.
I made numerous attempts to have my concerns properly addressed. After lengthy correspondence, my request to return the vehicle and receive a refund was refused. The company's final response only partially upheld aspects of my complaint and maintained a £100 goodwill offer towards an additional key.
I am extremely disappointed with both the experience of purchasing the vehicle and the way my subsequent complaint was handled.
This review reflects my personal experience and the evidence I provided to FOW Car Supermarket.
Based on my experience, I would not recommend FOW Car Supermarket and I would not purchase another vehicle from them.
I purchased a Nissan Qashqai from FOW Car Supermarket and what should have been a straightforward purchase turned into an extremely stressful and disappointing experience.
I raised concerns about the vehicle's preparation and cleanliness, representations made to me during the sale about the service history and work that would be carried out, concerns identified by an independent garage regarding the front brake pads and tyre arrangement, an error in the payment paperwork, and concerns about electronic documents that I dispute knowingly signing or authorising.
I provided photographs, supporting documents and a signed witness statement from the person who accompanied me during the sales process.
I made numerous attempts to have my concerns properly addressed. After lengthy correspondence, my request to return the vehicle and receive a refund was refused. The company's final response only partially upheld aspects of my complaint and maintained a £100 goodwill offer towards an additional key.
I am extremely disappointed with both the experience of purchasing the vehicle and the way my subsequent complaint was handled.
This review reflects my personal experience and the evidence I provided to FOW Car Supermarket.
Based on my experience, I would not recommend FOW Car Supermarket and I would not purchase another vehicle from them.

This is the second car I've purchased from FOW Trafford Park. They offer a great range of vehicles at very reasonable prices, and I received excellent service from Mike, who made the entire process very easy. I would definitely use them again.

Great service and overall experience dealing with Alex from FOW. Made the buying process seamless, and couldn’t have been more helpful. Topman, cheers Alex. Highly recommend 👍🏻

We enquired about a new family car we liked the look of on FOW’s website. Within a few minutes they rang me to book a viewing and test drive. On arrival I viewed the car and met staff member Thomas, he was great and took us out for a test drive. The whole process was easy and we never felt pressured into anything. He was clear and knowledgeable about the car and sale process. He sorted our part exchange and we also noted a couple of issues we had with the new car and sent it to get fixed. We then came a few days later to complete the purchase and pick up our new car. All of the issues were fixed and the car was in lovely condition. We’re so happy with our new car and the whole experience with FOW was great. We’d 100% recommend them and Thomas in particular was brilliant at his job.

From start to finish all contacts very professional and courteous. FOW are certainly a 5 star company with a 5star rating and 5 star staff.

I had a great experience buying my new car. Anastasia was very friendly and professional and made the whole process straight forward. Thank you!

Easy to search for car. No pressurised service. Quick and easy purchase process.

Hassle free sale and purchase if cars. Able to test drive the car I was considering and eventually settled on. Not too much pressure to purchase the additional wrap around products, such as fibance and warranties. Car is running nicely and no surprises.

Sarah at Trafford and the staff there were amazing. This is the second car we have bought from FOW, and the service both times has been exceptional. Everything was easy, and the help and advice were top class. We would highly recommend FOW. What you see is what you get, its geunine, honest and gives you real confidence.

Would highly recommend for so easy to buy a car no sales pressure luke Murray took me out on a test drive great knowledge, a really good experience hassle free.

Me personally knows what I want and do my due diligence before I buy a car however the sales person went above a beyond to answer some questions I had.

Very easy transaction

Car was presented to me clean

I would highly recommend. Yes they are a big dealership and we must not forget the smaller car sales people that give you more time and explanation I thought this dealership was very well set up

Staff were brilliant

10/10 from me

Good staff,happy with purchase,however a little disappointed with the overall preparation/ presentation/valeting of vehicle,just looked overall rushed

staff were helpful in meeting my requirements changing the car twice the second time in the middle of purchasing another car

A smooth enjoyable process with Danny. Very helpful and thorough

I recently bought a used car from the Trafford branch which went ok.
But beware the so called after care they say is available is appalling.
1.My fault this one ...on documentation it said they would get a software update on the sat nav it doesn't happen.
2. I was advised that taking iut insurance for alloy wheel and scratch and dent cover would be advisable which I did but they" forgot "to tell me that if I make a claim it appears i have to contribute £150 for such claim or gave i misuse destroy this?.
3. I emailed 3 senior people at Trafford i.mediately after my purchase to ask where the documents were for this insurance not one of them bothered to reply.
4 re number 3 I phoned the "aftercare" team (trades description could look into this terminology) and the person i spoke to couldn't wait to get rid of me saying that someone would ri g me back to discuss this insurance
3 plus week on I'm still waiting for this phone call.

All in all after service care has been appalling and if they are going to push this type of i surface they should give you all the facts.
Will never go back to Trafgord again thats for sure.
Id like to cancel the insurance they advised on but as no one has bothered to contact me I guess its a lost hope.

Initial salesman was good and helpful.
Felt some pressure to take PCP from another salesman who didn’t introduce himself.
Staff were not ready at collection despite prearranged appointment.
Nevertheless we are happy with the car.

Ewan Cartwright was helpful friendly & answered any questions I had concisely and well. The whole car buying experience was effortless Thanku .

Ewan gave the best customer service in helping me with the purchase of my new car . Having had bad experiences at other retailers i was nervouse for it too happen again -but Ewan made the buying car journey easy . Thank you for everything Ewan - love my hyundai

Sienna was absolutely brilliant to deal with.
Explained everything thoroughly and was genuinely there to help without any sort of pressures. Most pleasant car buying experience

Thank you very much Sienna!

I recently purchased a car from this dealership and unfortunately what started as a reasonably positive experience became quite frustrating.

I visited on a busy weekend to test drive the car and was seen quickly by reception. I was given the keys and allowed to have a look around and sit in the car before being introduced to Lana, my appointed sales representative. She brought the car around for a short but adequate test drive.

I liked the car but wanted some time to think before committing. Lana reserved it for me free of charge until the end of the day, which I appreciated. However, I did feel the sales process was quite rushed and somewhat pushy. I was also only told after driving the car that any deposit I subsequently placed would be non-refundable because I had already test driven it. I feel this should have been made clear beforehand.

Before leaving, I pointed out a couple of issues with the car, including slack in the seat belt buckles and loose centre-console trims, and asked whether these could be looked at by the workshop before collection.

I decided to buy the car and paid the deposit later that day.

On Tuesday I was sent the dealership’s business bank details and transferred several thousand pounds for the car. I immediately replied asking for confirmation once the money had been received.

I heard nothing.

I emailed again the following day and still received no response. I was supposed to collect the car on Thursday, but by that point nobody had confirmed that my payment had even been received or that the car was ready, so I did not collect it.

On Friday morning I eventually phoned the dealership myself. The receptionist initially asked whether I simply hadn’t managed to make it in for collection the previous day. I explained that I hadn’t collected it because nobody had confirmed receipt of my money or contacted me about the car.

I was then told that Lana was on holiday.

There had been no out-of-office response to her emails, no handover to another salesperson that I was aware of, and nobody else had contacted me despite the dealership having received several thousand pounds from me and my collection being scheduled for Thursday.

I also found the receptionist’s manner on the phone quite abrasive, which wasn’t particularly helpful given the reason I was calling.

This was easily the most disappointing part of the experience. Staff taking holidays obviously isn’t a problem, but customers and active sales need to be handed over to somebody else. A customer should not have to spend several days wondering whether a substantial bank transfer has even been received.

I was eventually transferred to another salesperson who arranged the handover. He was friendly and pleasant to deal with, and the interior of the car had been cleaned to a very good standard.

Unfortunately, the exterior still had cobwebs and even the odd spot of moss on it. More importantly, the issues I had specifically asked to be looked at before collection hadn’t been addressed.

By this point I was tired of the whole experience, so I declined the offer to be shown all of the car’s features, took the keys and drove home.

Overall, I’m happy with the car itself and there were definitely positive parts to the experience. The initial visit was straightforward, Lana did give me time to consider the purchase, and the salesperson who eventually completed the handover was friendly and helpful.

Unfortunately, the rushed sales experience, lack of clarity around the deposit, failure to address the issues I’d raised and, above all, the complete lack of communication after transferring several thousand pounds made what should have been an exciting purchase unnecessarily stressful.

A proper staff handover and a simple email confirming receipt of the funds would have made a huge difference.