Bobby answered my email query very promptly by calling me directly, which was really appreciated. She gave me a really clear explanation yo resolve my query snd went above and beyond by offering me a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Have been using FP Mailing for a couple of years with no problems. Today I had an error come up which I couldn't solve so I called the technical advice team who talked me through the error which was... Mehr ansehen
Great service. At a time of increasing automated services and AI it is refreshing to be able to speak to a human being when encountering a problem. FP Mailing are always responsive and talk us throu... Mehr ansehen
Whenever I have had to call FP mailing I never get stressed I am not very good with tech stuff and the staff I speak to are extremely helpful and I never have to worry about sounding stupid if I am no... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Since 1923 Francotyp-Postalia Ltd has been operating in the UK, for over 21 years we have been simply known as FP Mailing. FP have always been at the forefront of innovation introducing the first automatic franking machine, the first electronic franking machine, the first digital franking machine, first inkjet machine and more recently the first multi-carrier machine to meet the new de-regulated age. Realising the importance of Customer Service we have built a Customer Support Team based in the UK that are dedicated to dealing with customers questions and a highly skilled team of engineers ready to assist customers with breakdowns and service calls. We will respond to any reviews posted on here but if you would like further assistance please feel free to call our customer support number: 01322 424 890 who are always happy to help you.
Kontaktinformationen
74 Questor Francotyp-Postalia LTD, DA1 1EF, Dartford, Vereinigtes Königreich
- www.fpmailing.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 20 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Best customer Service of any Supplier
Fast and efficient service with really kind and helpful customer services rep
Friendly & Helpful
Sarah was friendly and was able to ascertain the issue i was having very speedily and then talked me through how to fix the issue with ease.
Sarah Read is an asset to this company
I spent an hour on the phone with Sarah Read, she was absolutely brilliant! She sorted all technical issues, she was patient, friendly and knowledgeable. What a star!
Lorraine is fantastic!
Lorraine in technical support is amazing. We've been a customer for 2 years and have just renewed - it was lovely to talk to Lorraine again for our new install, so patient and knowledgeable and made the whole process painless :)
Excellent Service
Whenever I have a problem Georgia is on hand to assist, friendly and helpful :)
Matters resolved quickly and professionally
The agents involved were able to resolve my issues, which were created as a result of changes to our business. The way it was handled was quick and professional, with understanding of the situation.
Great Customer Service
Nicola was very good in helping get the old machine taken and swapped for a new one. I needed a lot of guidance in closing down the old machine and setting up the new one and Nicola talked me through the whole process. The new machine was delivered the next day and is working perfectly
Nicola Cody-Excellent Service
Nicola Cody was very professional and she was extremely competent and clear with her instructions.
Lorraine was extremely helpful & got my…
Lorraine was extremely helpful & got my issue sorted promptly.
Great Service
Great, friendly helpful staff. Solved my problem quickly and efficiently as Nicola knew exactly what she was doing!
Georgia was brilliant
Georgia was brilliant, she talked me through each stage of the set up process with care & ease, even though it took almost an hour! A credit to your team!
Excellent
Sarah was an absolute angel I really appreciated her problem solving and patience - Highly recommend FP Mailing
Highly efficient
I wish all companies were as efficient as FP Mailing, they are so quick to sort adding postage, sort problems or answer queries and all the staff are pleasant as well as helpful.
Excellent Service
Fast to respond and knew exactly what I needed help with.
Prompt response to a query that was…
Prompt response to a query that was dealt with very politely with a good understanding.
Great customer service and dealt with Sarah Reed
Great customer service and dealt with my query immediately
Olivia Buddle was very fast and…
Olivia Buddle was very fast and eficient resolving the problem
Account department very fast replying…
Account department very fast replying our request for the invoices, so we could update our records.
Thank you very much !
Bobby-Loise in the FP finance team was…
Bobby-Louise in the FP finance team was very helpful indeed.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.








