Freedom Leisure Bewertungen 

Had a phone call quoting a “renewal” price valid till end of March, went in today and got told it’s not valid and we’d have to pay the full amount.
Complete scam and Ben at Cirencester needs to sort his stuff out as offering prices then changing them because “computer says no” is absolutely the worst customer service we have had in a long time. Avoid Cirencester Gym!!!

I have lived in Caterham for 28 years and used the council run gym. Freedom leisure took it over some years ago ( maybe 6 years ago?)promising to improve things and to keep the prices down or even reduce prices.
I can say that I can no longer afford now to go to the gym as a centre member who drops in every now and then. The last time I went I was charged over £12.( about 1 year ago) the price was about £6 4 years ago.
The strange thing is that when I rang other freedom leisure centres they were charging less for the drop in gym. I tried to find someone from their head office several times but was unsuccessful. Nobody seems to know who or where these people are. It feels like there is a skam going on. It is meant to be a none profit organisation.

I can't believe the dishonesty of this company. We signed up for family membership by Direct Debit, we even have receipts from Freedom Leisure for each month of membership. We now see they have somehow be taking more money from our account than we agreed and signed for in the contract!!
Even though we have 100% proof, the Centre Manager was just rude and dismissive when we raised it, while the Head Office is impossible to contact. Next stop will be reporting a fraud to the Bank, maybe even the Police. Family Gym membership shouldn't be like this.

I have been a member of my local gym now for 10 years... since 'Freedom' have taken over, the Leisure Centre has drastically gone down hill. I regularly attend gym classes and i must say all class instructors i can NOT fault, none of the following issues are through any fault of the instructors, they are instead the fault of the utterly abysmal management.
If you are an early gym/class go-er, there is no facilities to dry/straighten your hair, hair dryers are NOT provided nor are there any plug sockets to bring your own, this really isn't good enough.
Any feedback given within the centre is completely ignored, for example, classes are being shorted from 55 mins to 45 mins, class times are being changed and for us as members this means we are unable to attend consecutive classes and the poor instructors are then trying to cram what should be a 55 minute class into 45 minutes, we are therefore are unable to get the best out of our workout and everything is rushed. Even though this has been reported by several members to the relevant staff/management, it has just been shrugged off.
There is so much more i could say unfortunately.
I am not actually sure what the £56.00 a month i pay for is going towards?!?!

I regularly swim here (Sheerwater) and am disappointed that cleaning standards have dropped. The pool changing cubicles, showers and toilets are filthy. Are cleaners employed at this venue? Do the staff not notice how filthy areas are?

Was issued free day passes for some free swims, by the duty manager, for my daughter after a particularly bad experience when I last took my daughter there. My daughter has, since, used all but one of the passes to go swimming. Today she was refused entry because she can't use the passes apparently because she is under 16!! I was also 'informed' that I wouldn't have been given so ma y as its one per person and not several! So I'm a liar now too!
The left hand doesn't know what the right hand is doing and, as in my previous review, the staff desperately need some training! Please .. for the love of God freedom leisure! Decide what your protocols are, stick to them and TRAIN YOUR STAFF!

Stop spamming me by text message.

Shocking staff. First day at gym got told I had free parking £25 fine later I got told the discs they provide for dashboard they need to order. Nikita the manager said the disc have stopped and it’s not their car park 🤷‍♂️. Well done ‘world class staff’ I didn’t even get told where the gym or toilets were. 👎

after contacting Trust Pilot the problems were resolved

FL have recently taken over Cirencester Leisure Centre. Customers have since endured several pool closures and I have just had to leave my regular gym class because FL company policy has set the aircon to 19 degrees; this is uncomfortably hot and possibly even dangerous for strenuous exercise.

Absolutely disgusting are the only words I have for the lack of cleanliness and hygiene at the stour centre in Ashford. The floors, toilets and viewing area in the swimming pool were filthy. Regular cleaning is not happening I was in the centre for two hours at at no point did I see a cleaner. The management of the centre didn’t seem to care, I have been four weeks in a row and the same grime and dirt is still there each week. Something needs to be done!

Freedom leisure a public interest company/ charity that is causing several local swimming clubs to close as they are banning them from centres that FL did not even build. Glad to see more than 5 of their management board are paid more than £100k so they are ok then. No longer a member.

Unfortunately there is nothing less than a star
Emily is useless
I tried to get refund of unjustly taken off my account membership after 10 calls nothing happened.
Other staff are horrible

I went swimming in ystradgynlais and there was a boy in the girls changing rooms. I complained to the life gaurds there were 5 of them i think in the office. Not 1 of them cared how i felt. They believed it was ok for a teenage boy to go in to female changing rooms, they tried telling me it was a girl when i asked are u sure, he replied no then another said they transitioning. I dont feel comfortable changing in a space where theres a boy, i dont mind little boys in there with their mothers , thats different, my anxiety was through the roof.because of this boy being where he shouldnt. I found this very distressing, and disgusting that boys think they have a right to go in female spaces. And you all condoned it. The boy wore boys swim shorts and top to hide his privates and boy chest, if this were a girl why wasnt she wearing a bather like all girls do ? If he wore a girls bather then u c that hes a he. He wore all boys clothes afterwards to, he was with 2 female freinds who didnt dress in front of him, he was in 1 cubicle, the girl in another , theres only 2 cubicles, i dont feel comfortable in changing in front of a boy, so i waited till cubicle was free. Women are vulnerable in changing rooms where teenage boys are allowed in , women have the right to feel safe, how can we feel safe when boys , men are allowed in womens spaces? If you have balls u are a boy therefore u should go in the male changing rooms, toilets. If u female go in female changing rooms not men go in womens spaces and vice versa. I believe girls should only be allowed to wear a girls bather or bikini so theres no discussion about is she a she. If they wear shorts and top u cant see so makes you wonder why. Women / girls need to feel safe, if i see someone in girls changing rooms wearing boys bather and top im naturally going to think theyre a he , which doesnt do my mental health any good at all. Please stop boys going in womens spaces. If they say they are a girl then Please make it a rule all girls only wear girls swim suit no girls to wear shorts and top. If they refuse to wear girls bather then dont let them in girls changing rooms, safety first. U could ask them why wont they wear girls bather , explain to them girls are vulnerable when they getting changed they need to see your a girl and if they wearing shorts and t shirt (which shouldnt be allowed, never used to be allowed ) then they not going to feel safe cause they think your a boy.
My anxiety is so bad now im scared about going swimming there again cause i be thinking what if theres a boy in there again and the life gards think its ok. Its not ok just like its not ok for a woman to go in mens spaces.
Letting males in female spaces just cause they say they a girl is opening the door for perverts and thats whats happening, mostly as far as i know in other countries but once the door is open to 1 boy more will go in. . Theres more girls ,/ women getting beaten , molested, raped in womens spaces than ever before all because males are allowed in female spaces, please please put a stop to this

I’m a member of the centre in Littlehampton, The Wave. It’s a new building, being around 5 years old and right from the word go, it hasn’t been maintained. If things break, it is months before they’re fixed. There’s ceiling panels missing, gym equipment broken, spin studio broken bikes and no air con, the swimming pool was out of action for months due to bad design.

They are trying to cut costs so don’t put the air con on and when you ask them to do so they still don’t do it. The floors are filthy, the windows always dirty, it’s just not being maintained. Men’s changing has 3 showers out of action. The staff, on the whole are great but the manager is pretty useless, complaints are not listened to and yet they’re happy to take your money.

For such a new building it’s just not being looked after.

Couldn’t understand why they didn’t put solar panels on such a huge south face roof either.

Terrible management, I am a member of the Village health club in Caterham . We are paying a premium, and they keep on raising the fee and the swimming pool and sauna is constantly closed, no one bothers to respond to the complaints as well

It is a shame that such great facilities, enthusiastic instructors... Are let down by poor people skills, lack of initiative, common sense, geniune willingness to actually offer a good service... Poor management really.
Repairs take "decades" and there is always something "broken". Lack if maintenance?
Nothing feels or indeed looks clean, grey grime...lack of thorough cleaning?
Communication is poor or inexistant...
No lost property... Found items are thrown away... "so reception says"
What a disppointing situation.

Daughter cut her leg was asked if I wanted to complete an accident form!! Surely this should be the case with any accidents

Freedom leisure Cinderford

Woking Sportsbox. Lots of people called Geoff. Some of them were male. What more could one ask for?
Please do be careful with the free weights, though. I found some to be quite...
Heavy.

In general, I would say most of the staff are friendly. Only one person is very rude, the lady with glasses and blonde hair. So many complaints from people, but looks like they don't care, and nothing has changed. But the biggest problem with this place is the price list. There is no price list online, no price list inside. Every asked person says different prices and charges differently. I just found out recently that I have been paying for my child's gym as if he were an adult even though I have mentioned every single time that my son is a 17-year-old student. Even now when I finally found out the real prices, instead of trying to sort it out or refund it, the staff, supposedly the manager, gave me a piece of paper with the email address of somebody I can contact if I can get any refund. I am very disappointed in this place.