Freedom Leisure Bewertungen 

I have just tried filing a formal complaint about Summerfield leisure in Hastings. A staff member with the name badge 'Lynn' was very rude when I asked if the pool was open. She said that I should already have a timetable because I go there all the time. She was Kurt and very unhelpful, raising her voice at my friend in a very rude way. At no point were we upset about the pool being closed as we were only passing and called in on the off chance. I have been to this centre only once this year and didn't think this warranted keeping a timetable. I won't be using the facility again as this is not the first time this particular member of staff has been rude. I found the complaints procedure to be wholly lacking and I find it very unhelpful that I cannot contact Freedom Leisure head office without sending a letter by post.

Terrible leisure company
I’ve messaged twice regarding swimming lessons and they haven’t the decency to reply
Found out from other people in our town Stafford that this is normal, as they care very little for customer service

When leaving building have comments from Lynn on reception have to move to another country Hastings summerfield where people can mind there own business

I
paid an annual fee at my local centre gym and asked them to turn down gangster rap music on heart radio from 7am to 8am when i use it,i was told by the manager Adam Briginshaw that i would have to ask each individual staff member every morning ,he obviously enjoys humiliating customers on a daily basis.I asked for a refund of my outstanding balance and he refused quoting terms and conditions stating it was the discretion of the manager and he did not want to with no reason given.huge amounts of taxpayers money is going to this terrible company ,I am not surprised it has a 67%bad review rate.

I tried calling repeatedly on April 8th 2018 to your Woking branch and each time I got through to an answer machine. I left multiple messages for a call back. No one called all day. Does no one care anymore? Do customers not matter? Very disappointed

Contacting them is next to impossible. Phones are never answered

Seemed great initially when Freedom Leisure took over our leisure facility. (Woking Leisure Centre) but it's just gone down hill big time. Just another excuse for the staff to blame problems on another company. Equipment not maintained and in particular air conditioning in the spinning room is a joke. And I understand from July we won't even be listening to current music (covers only) as Freedom want to save money on the music licence!! What a joke.

We are a volunteer club that practices Olympic and Submission wrestling, started in London 18 years ago, with a group now in Stanley Deason Leisure Centre, managed by Freedom Leisure. Our Brighton group has been practising in Stanley Deason LC for approximately 5 years ago.

The front line staff are fantastic and friendly, no qualms there, but the monthly drag we have to go through to pay their invoice is unbelievable!! Imagine that??? We have to chase Freedom leisure to get them to take our money!

Each month, we receive an email with that month's invoice. We have asked for quarterly invoice, Computer Says No (CSN).

On receipt of invoice, you can either ring to pay - which usually directs to ansaphone which no one calls back, or when they do, you are either at work, driving or actually busy!

OR you can fill all your credit card details including your important CVC number onto a printed A4 form at the centre whereupon this form takes a journey through numerous hands before it reaches a finance officer that enters it into a pdq machine to effect payment. How can Freedom leisure ask us to put down all our credit card details onto such a form WHEN our banks specifically advises us against it!

As Stanley Deason leisure centre reception has a pdq machine, I asked if I can pay there? Again, CSN (Computer Says No)

I asked if I can pay CASH at Stanley Deason reception, again CSN!

I asked if their head office could keep my Credit Card details on secure file and on my instruction, effect monthly payment on my behalf, again CSN.

So over the years, this charade of several phone calls and messages ensues; I ring, ansaphone, they sometimes call me back, Im busy!

Today, I decided to face this charade head on and escalated my concerns. After speaking to their complaints officer who passed my concerns to their finance officer, I was told they will look into my earlier proposal of their head office keeping my Credit Card details on secure file and on my instruction, effect monthly payment on my behalf.

This took them 5 years to consider my proposal!

If so many sellers in ebay, amazon and gum tree can transact deals online nowadays, I am indeed puzzled by why and how Freedom Leisure can rest on it's laurels of yesteryears!

Perhaps their finance department still uses abacus, profit loss accounting books, pencil and rubber and quail pens to conduct their daily duties OR Brighton & Hove city council is paying Freedom Leisure too much for them to bother collecting their dues.