this was a terribly challenging purchase to make. 1.kicked back for po box for mailing not the physical for delivery. 2. asked numerous times, told was a security. 3.had cc issues, once corrected, s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered a "good" iPhone 14 Pro, and the phone is actually in excellent condition. The price was much better through Gazelle than others I checked. Comparing phones and ordering was easy on their web... Mehr ansehen
Unternehmen hat geantwortet
We got a “fair” condition iPhone, but are pleased to find very few scratches on it. We are happy with our purchase. The only thing that strikes us as odd is that there didn’t appear to be any iPhones... Mehr ansehen
Unternehmen hat geantwortet
Received entirely wrong package. Not even a phone. Customer service was great at first but quickly became inconsistent. Was told it would take up to 2 business days for review, but it has been 4 so fa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Gazelle
Vom Unternehmen geschrieben
Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com.
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
Kontaktinformationen
Vereinigte Staaten
- gazellesupport@ecoatm.com
- www.gazelle.com
3,7
Akzeptabel
13 805 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Gazelle
This is fantastic - thank you for sharing. We'll make sure we relay this feedback back to the team! 😊
iPad takes forever to charge and when…
iPad takes forever to charge and when turned on screen is glitchy and flash’s
7. Juli 2026
Antwort von Gazelle
Thank you for your feedback. We're very sorry to hear about the issues you've experienced with the iPad and understand how disappointing that must be. Please know that we are aware of your case and are actively working on it. If you have any questions or need further assistance, please don't hesitate to contact us at gazellesupport@ecoatm.com. We're here to help and appreciate your patience while we work toward a resolution.
Lack of updates
It’s been over 2 weeks since the targeted delivery date and my order has not been delivered or moved. I sent an email to the support asking about the status and got no response.
17. Juli 2026
Antwort von Gazelle
We're deeply concerned to hear that your order has been delayed and that you haven't received a response to your email. We understand how concerning it can be when a package hasn't moved for an extended period of time. We'd like the opportunity to review your order. Please contact us at gazellesupport@ecoatm.com so we can assist you further.
impossible to get someone to respond to…
impossible to get someone to respond to email or get a human on the phone. My phone never showed up as fedex couldn't deliver it with the box being empty
7. Juli 2026
Antwort von Gazelle
We’re very sorry to hear about this experience and understand how frustrating it must have been. This is certainly not the experience we want for our customers, and we'd like to take a closer look at what happened with your order and shipment. Please contact us at gazellesupport@ecoatm.com so we can review your case in detail and work toward a resolution.
Very easy to find the phone I was…
Very easy to find the phone I was interested in. I chose one that was indicated that it was in fair condition, when I received the phone looked new, The purchase went smooth, and the delivery was outstanding!
6. Juli 2026
Antwort von Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
Exceeded expectations
I was very happy with my purchase. The "good" condition iPad looks brand new.
6. Juli 2026
Antwort von Gazelle
Thanks so much for choosing Gazelle and the awesome review!
Satisfied Customer
This is the second time we have purchase phones from Gazelle, and we have been very satisfied. We will do it again in the future when necessary, and refer to all our friends, The process is so easy, and our phone arrived very quick. The prices and selection of phones is great.
10. Juli 2026
Antwort von Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
Antwort von Gazelle
Thanks so much for choosing Gazelle and the awesome review!
Excellent
The phone was listed as ‘good’ but I call it excellent. No blemishes or scratches and a great price. Thanks
10. Juli 2026
Antwort von Gazelle
It's wonderful to hear that the phone exceeded your expectations and arrived in such great condition. We're also delighted that you felt you received a great value. Thank you for choosing Gazelle, and we hope you enjoy your device for years to come!
If I could I would give a zero star…
If I could I would give a zero star rating. I was suppose to have my phone July 8th. It's been sitting in Kentucky since July 6th.
6. Juli 2026
Antwort von Gazelle
We're very sorry to hear about the delay and understand how frustrating it is to be expecting your phone and see no movement on the shipment for several days. This is certainly not the experience we want for our customers. We'd like to take a closer look at your order and see what information is available regarding the delay. Please contact us at gazellesupport@ecoatm.com so we can review your case and provide further assistance.
I ordered a phone
I ordered a phone, it was the right gigabytes the right model, but the wrong color. My son just decided to live with it.
25. Juni 2026
Antwort von Gazelle
Thank you for your feedback. This is not the experience we want our customers to have, and we'd really like the opportunity to look into exactly what happened and make things right.
Please contact us at gazellesupport@ecoatm.com so we can review your order in detail and work with you on a resolution. We appreciate you bringing this to our attention and look forward to assisting you.
Antwort von Gazelle
Thanks so much for choosing Gazelle and the awesome review!
Antwort von Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
My daughter ordered this phone for me…
My daughter ordered this phone for me to replace a much older model.She got right on your site, picked this one w/ in an hour and it was delivered in the reported timeframe. Packaged well and no problems . Happy
1. Juli 2026
Antwort von Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
adding discount codes…
some difficulty adding discount codes to purchase , particularly military, wasn't able to input. Other wise happy with my iphone so far , looks to be in good condition and working well .
30. Juni 2026
Antwort von Gazelle
Thanks so much for sharing! We hope that you come back to us in the future!
Antwort von Gazelle
Thanks so much for sharing! We hope that you come back to us in the future!
Easy to order and cell phone is working…
Easy to order and cell phone is working fantastic
7. Juli 2026
Antwort von Gazelle
This is fantastic - thank you for sharing. We'll make sure we relay this feedback back to the team! 😊
Very misleading company
Very misleading company. I tried to sell an Iphone to them that was in great condition thinking I'd get more than with Apple. They received the phone and told me it was stolen (lie - we bought it directly from an Apple store and owned it the whole time) and it was in poor condition. They offered to just recycle it. I said NO and to send it back. They took several months to do so. Finally I received it back and took it to Apple where I was able to trade it for over $150 credit on a new phone. So glad I did not have them just recycle!! Also - Apple confirmed that phone was in great condition with no scratches, etc. Big waste of my time. I recommend to stay away from this company.
30. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Gazelle
Thank you for taking the time to share your experience. We're sorry to hear that the process did not meet your expectations and understand how frustrating it must have been, especially given the time involved and the concerns you had regarding the device evaluation. We regret that your experience with us left you disappointed. We truly appreciated the opportunity you gave Gazelle to evaluate your device.
My experience is very great
My experience is very great, you're honest. I like it, thank you so much.
7. Juli 2026
Antwort von Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
Tried to cancel the order because I…
Tried to cancel the order because I didn’t order it to start with. Couldn’t get it cancelled because it supposedly shipped. Then was informed it had been delivered but never got it. No clue where it ever went or how it was supposedly delivered from what company and I’m out $167
7. Juli 2026
Antwort von Gazelle
We're very sorry to hear about your experience and understand how frustrating this situation must be. Please know that we are aware of your case, and it is currently being actively reviewed and worked on by our team. We're committed to investigating this matter thoroughly.
For updates and additional information regarding your case, please contact us at gazellesupport@ecoatm.com. Our team will be happy to assist you and keep you informed of any developments.
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