Gazelle Bewertungen 

Absolutely terrible. Stole my phone then gave me the runaaround. Lots of excuses. They shouldnt be in business. Horrific. Never again. Play games. The worst experience of my life

Item said it was Fair, it was close to new in very good condition. I could not see any scratches or use. Thank you!

I still have not recd my order and the call center was not much help.

The website is always easy to navigate, and the details on each item are easy to understand. There was a slight delay in shipping the item I purchased, but it still arrived in a reasonable time frame. The price was very reasonable, and the order process was simple.

I was sent the wrong iPad. I ordered the 128gb and received a 32gb. I payed extra for fast shipping and emailed the company the same day the iPad was received and have not heard back.

Betreft Gazelle Avignon c380 plus

Heb deze dure fiets gekocht met de idee dat het de meest luxe rijcomfort voor een ebike

Jah hij rijdt en schakelt heerlijk maar de gerompel aan de voorzijde van de Koplanmp op een harde grond heeft me werkelijk gek gemaakt …. Als je een fiets samenstelt en rijklaar maakt dan ga je hem testen en volledige nalopen en niet een consument laten lijden… vind dit echt triest

This is my third purchase of a used iPhone with Gazelle and each time they have exceeded my expectations in product quality and customer service.

My phones have been excellent and the process of searching, choosing, and ordering was simple. Fast shipping and great product. Thank you.

-5 STARS. Placed an order, paid for a phone, then waited... and waited. No phone was ever delivered. No contact from Gazelle. Eventually, I reached out about never having received the phone that I paid for.
Their overseas customer service was as useful as mammary glands on a nun. If you also never receive a phone that you paid for,... expect to never hear from Gazelle, as they clearly make more money if your transaction doesn't include providing you with a phone. Then, if you have nothing but free time to contact their customer service, plan to be on hold for what will seem like forever, then revel in the experience of sharing a language barrier with the live rep, followed by the call being being dropped by customer service if you ask for a supervisor. Rinse and repeat until frustration takes hold and insanity sets in. In the Seinfeld Universe, this would be "They know how to take an order, they just don't know how to fulfill an order." At time of writing, not resolved.
UPDATE: Once contacted by Trustpilot for a chance to provide a response, Gazelle somehow found the time to quickly reply (to Trustpilot, not to me through a direct communication). Too bad its just your standard Customer Service lip service and boilerplate gibberish (see below).
Just free words. Still no phone, still no refund.
UPDATE: After emails too numerous to comprehend, after providing several renditions of Gazelle's "Account of Loss" form (with the first being rejected for being typed, the second being rejected for being handwritten, but illegible, the third being rejected for being handwritten, but including extra spicy commentary), after submitting formal complaints with the State Attorney General's Offices of both Kentucky (Gazelle shipping location) and California (Gazelle home office), and FINALLY, after filing a Complaint with PayPal, opening a case/dispute and Gazelle eventually approaching a 30-day PayPal Escalation Deadline, Gazelle finally sent an email that they are refunding my money, "it may take 5 – 7 business days to see it in your account", we'll see... THE MORAL OF THE STORY, GO DIRECTLY TO YOUR CREDIT CARD COMPANY, PAYPAL OR YOUR OTHER PAYMENT METHOD, AND IMMEDIATELY OPEN A DISPUTE.

HORRIBLE Customer Service. Ask for a supervisor and got hung up on.

This company scammed me out of $261. That's what they offered me for my phone. When they got it they changed their offer to $0 - said the phone would not power on and has significant cosmetic damage. Neither of these things is true. The phone was in perfect condition. They lie. I will guess they expected me to say ok? I told them to send it back to me. I expect they will damage it before sending it back. I am very upset

Decent phone at a fair price and delivered ahead of schedule.

Good morning my dear friend

I’ve probably purchased at least 10 phones from Gazelle (several before I actually registered), and I have only had one problem. The battery ran down very quickly even when not in use. I contacted you guys and you replaced it quickly, no questions asked! (kind of surprised, but pleased by that).
This last phone created a different type of problem. The phone was an iphone 15 pro to replace my wife’s iphone 14. New phone has no removable sim card, old phone has a sim card. I was out of town when the phone arrived, and my wife, who is very smart, tried to follow the instructions to set the new phone up. She could not get the new phone to transfer everything from the old phone.
We have a severely autistic son, who cannot go on into the phone store or apple store. So, we will have to wait until I get home Wednesday to either see if I can get it to work, or bring it to the store and let them do it.
So, I have been very, very pleased with all the phones I have bought from Gazelle. I don’t know if there is a problem with this phone or the directions on how to set it up we’re not very good (that’s what it sounded like to me when she read them to me). But, we’ll figure it out. Thanks!

Never received phone.
Bad experience

Tracking shipping through SHOP app is just another step I needed to take. I don’t shop on SHOP, so don’t want another app using storage space on my device.
The SHOP app did not appear to provide the actual FED EX tracking #, it seemed to use a SHOP # to link to the FED EX tracking #, so I couldn’t actually track my package WITHOUT using SHOP.
When my package couldn’t be found on my porch, I had no way to find the picture of the neighbor’s porch on which my package actually was delivered.
Everything else about buying through Gazelle was wonderful….5***!

Both phones we selected were in great shape, the price was right, and communication with customer service was very good, as they provided updates on delivery expectations.

This is the third phone I have purchased here. I bought a fair phone and it’s flawless! Thank you for an amazing phone and I will continue to buy all my phones here.