I ordered a "good" iPhone 14 Pro, and the phone is actually in excellent condition. The price was much better through Gazelle than others I checked. Comparing phones and ordering was easy on their web... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We got a “fair” condition iPhone, but are pleased to find very few scratches on it. We are happy with our purchase. The only thing that strikes us as odd is that there didn’t appear to be any iPhones... Mehr ansehen
this was a terribly challenging purchase to make. 1.kicked back for po box for mailing not the physical for delivery. 2. asked numerous times, told was a security. 3.had cc issues, once corrected, s... Mehr ansehen
Unternehmen hat geantwortet
Received entirely wrong package. Not even a phone. Customer service was great at first but quickly became inconsistent. Was told it would take up to 2 business days for review, but it has been 4 so fa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Gazelle
Vom Unternehmen geschrieben
Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com.
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
Kontaktinformationen
Vereinigte Staaten
- gazellesupport@ecoatm.com
- www.gazelle.com
3,7
Akzeptabel
13 800 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
My order never arrived.
3. August 2026
Antwort von Gazelle
Thank you for your feedback. We're sorry to hear this inconvenience with the shipment. We'd like the opportunity to help and provide the latest information regarding your shipment. Please contact us at gazellesupport@ecoatm.com. We've already sent you an email with an update on your case, and we'll be happy to assist further.
Both phones we selected were in great…
Both phones we selected were in great shape, the price was right, and communication with customer service was very good, as they provided updates on delivery expectations.
18. Juni 2026
Antwort von Gazelle
Thank you for your feedback! We're delighted to hear that both phones arrived in great condition and that you felt you received good value.
Great phone
This is the third phone I have purchased here. I bought a fair phone and it’s flawless! Thank you for an amazing phone and I will continue to buy all my phones here.
4. August 2026
Antwort von Gazelle
Thank you for being a returning Gazelle customer! We're thrilled to hear that your third device purchase was another great experience and that your "Fair" condition phone exceeded expectations. We truly appreciate your loyalty and look forward to helping you find your next device.
You thoughtfully put a Lighting cable…
You thoughtfully put a Lighting cable in with the phone. But it is an iPhone 15 and only uses USB-C connections, so it is no use to me. A USB-C to USB-C or USB-C to USB-A cable would have been useful
4. August 2026
Antwort von Gazelle
Thank you for your feedback. We're very sorry to hear about this and understand why it would be frustrating to receive a cable that isn't compatible with your device. We want to make this right and have already sent you an email regarding the situation. Please contact us at gazellesupport@ecoatm.com so we can assist you further. We appreciate your patience and the opportunity to help.
This is like the 6th phone I have…
This is like the 6th phone I have purchased here for myself, husband and both my parents. We have gotten some excellent phones. Highly recommend
3. August 2026
Antwort von Gazelle
Thank you for your continued trust in Gazelle! It's wonderful to hear that you've purchased so many devices for yourself and your family and have consistently had such positive experiences.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I couldn’t be happier with my purchase from Gazelle. The iPad arrived quickly, was packaged securely, and the condition exceeded my expectations. It works perfectly, the battery life has been great, and setup was effortless. I’ll definitely be buying from Gazelle again and would recommend them to anyone looking for a quality refurbished device.
3. August 2026
Antwort von Gazelle
Thank you for the wonderful feedback! We're thrilled to hear that your iPad arrived quickly, exceeded your expectations, and has been performing flawlessly.
Servicio postventa exelente.
3. August 2026
Antwort von Gazelle
¡Muchas gracias por tu comentario! Nos alegra saber que tu experiencia fue tan positiva. Apreciamos tu confianza en Gazelle y nos encanta saber que nuestro servicio postventa estuvo a la altura de tus expectativas.
Antwort von Gazelle
We’re so glad to hear you had a great experience—thanks for taking the time to share it with us. Your feedback truly makes our day!
Received the IPhone in a timely manner
Received the IPhone in a timely manner! Phone looks brand new. Bought the fair option, no scratches, dents or any show of abuse. I trust Gazelle to sell exactly as they advertise the product to be.
3. August 2026
Antwort von Gazelle
This is fantastic - thank you for sharing. We'll make sure we relay this feedback back to the team! 😊
Second purchase great like the first
This was my second purchase, last one being two years ago. Phone arrived in just a few days and everything worked as it should. Condition was better than expected. I'd definitely buy again and/or recommend Gazelle to my family and friends.
27. Juli 2026
Antwort von Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
It was like a new phone!
27. Juli 2026
Antwort von Gazelle
Love this—thanks for the great feedback! We’ll be sure to pass your kind words along to the team—they’ll be just as thrilled as we are.
As in my previous dealings with you I…
As in my previous dealings with you I am quite pleased. The phone arrived quickly and it shows no sign of use! Love it
31. Juli 2026
Antwort von Gazelle
Thank you for your continued trust in Gazelle! We're delighted to hear that, once again, your phone arrived quickly and in excellent condition. We truly appreciate your support and are thrilled that you're loving your new device!
I didn’t get what I ordered
I didn’t get what I ordered. Tracker says it is stuck in FedEx facility in Kentucky. Why would you make me fill out an affidavit of loss. The right thing to do is issue me a refund. I have been your customer for years. Let me try Back Market.
27. Juli 2026
Antwort von Gazelle
We're sorry to hear that your order has not arrived and understand your frustration. Please know that we are actively working on your case and reviewing the situation. While certain steps, such as an Affidavit of Loss, may be required as part of the process when a shipment is delayed or considered lost in transit, our goal is to help move your case toward a resolution as quickly as possible. For the latest updates regarding your order, please contact us at gazellesupport@ecoatm.com.
Never received iphone again! Haven't been reimburse, again! Sent out 3 affidavit to Gazelle.
Never received iphone, lost in FEDEX transit Gazelle asked me to send them an affidavit. Have now sent them 3 affidavits for this order (AOL 1 and 2 have not been good enough the latest excuse is Gazelle wants everything in hand writing nothing typed including the order number. What is next... oh Gazelle can't read my handwriting). Gazelle still hasn't reimbursed the credit card. It's been a month. On 7/16/26 bought a second iphone with rush delivery because the Gazelle's customer service person said we would be reimbursed right away and guess what. Never received the second iphone. Once again lost in FedEx Transit. Sent affidavit(s) starting on 7/22/26 (today's email is the 3rd AOL for the second iphone purchase.) Still have not been a reimbursed and still don't have an iphone.
17. Juli 2026
Antwort von Gazelle
Thank you for bringing this to our attention. We're sorry for the difficulties you've experienced and appreciate you taking the time to share your concerns. Please know that we are actively working on your case and are committed to reaching a resolution. For the latest updates, please contact us at gazellesupport@ecoatm.com. We'll also be sending you an email with the most recent information available regarding your situation.
Gazelle had what I needed in stock and…
Gazelle had what I needed in stock and item was in great shape. Price was very fair. Shipping was quick.
23. Juli 2026
Antwort von Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
Antwort von Gazelle
Thank you for your feedback! We're delighted to hear that your order arrived on time and matched the description. We appreciate you choosing Gazelle and hope you enjoy your device!
The device was a great product but I…
The device was a great product but I got the wrong one due to my mistake. Gazelle was great in recieving my return within the 30 days.
23. Juli 2026
Antwort von Gazelle
We're glad to hear you were happy with the device itself, and it's great to know the return process was smooth when you realized it wasn't the one you intended to order. We appreciate you choosing Gazelle and are happy we could make the return experience an easy one
I called customer service twice to…
I called customer service twice to follow up on shipping details; as the order did not ship until 3 days after the order was placed and I requested expedited shipping. Customer service advised the order would be canceled. I have now received the phone and I no longer need it due to the delay shipping issue and have received no follow up to 2 emails requesting instructions to return the phone.
27. Juli 2026
Antwort von Gazelle
We're sorry to hear about the inconveniences you experienced. We'd like the opportunity to help with your return and review your concerns further. Please contact us at gazellesupport@ecoatm.com. We will also be sending a follow-up email regarding your case. We appreciate your patience and look forward to assisting you.
This is my fifth purchase with Gazelle
This is my fifth purchase with Gazelle. They sell quality pre owned phones. I’m a grandma on a fixed income and their prices are fair and reasonable. My grandsons are fairly destructive with phones so I am grateful Gazelle exists. If/When I need another phone I will be buying again. Maybe offer coupons for repeat customers. I sure could use a good old nifty fifty off of my purchase. Thanks
28. Juli 2026
Antwort von Gazelle
Thank you for being such a loyal Gazelle customer! We're thrilled that you've continued to find great value, quality devices, and a positive experience with every purchase. We appreciate your support and look forward to serving you again in the future.
I have had 4 orders canceled
I have had 4 orders canceled. I have a Iphone 17 I was charged for and never delivered. I can not get them to credit my card or get a manager.
I had one phone 16 delivered with a chip in the glass. Gazelle has gone downhill and the customer service now is awful.
27. Juli 2026
Antwort von Gazelle
Thank you for your feedback. We're sorry to hear that your recent experiences have not met your expectations. We are aware of your case and working actively to get to a solution for it. Please contact us at gazellesupport@ecoatm.com, and our team will be happy to provide you any available update.
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