Your man Joseph was excellent and explained all to me in fine detail. On top of that, he provided me with a policy that met all of the requirements at what I considered to be a favourable price. Howev... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Liked the use of an app and the purchase of insurance was quick and straightforward. Reading through the t&cs this insurance company offers much more than standard at a very reasonable price.
Unternehmen hat geantwortet
Competitive price and responsive service. Prompted by G&D's review rating as well as their price. Just to caveat, the real proof in the pudding is if there is a need to claim - however, hoping this... Mehr ansehen
Unternehmen hat geantwortet
I have been with Grove and Dean for the past three years and each year my policy fee has reduced. Quite refreshing to find a company that will go out of their way to help lower the cost of running a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Grove & Dean
Vom Unternehmen geschrieben
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Kontaktinformationen
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Vereinigtes Königreich
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4,6
Hervorragend
15 888 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I did not deal with anyone personally…
I did not deal with anyone personally but the experience was pretty straight forward
21. August 2026
Antwort von Grove & Dean
Hi,
We appreciate your feedback and are glad to hear that your experience was straightforward. We are always working to improve our processes.
Kind Regards,
Emily
Grove & Dean
The renewal was quite easy and went…
The renewal was quite easy and went well, however I was disapointed that I didnt receive a reply when I asked about my replacement tracker.
24. August 2026
Antwort von Grove & Dean
Hi,
Thank you for your review. We're pleased to hear that your renewal process was straightforward and completed smoothly.
We're sorry, however, that you did not receive a response to your enquiry regarding your replacement tracker. We understand how frustrating this must have been and apologise for any inconvenience caused. Your feedback is appreciated and will help us improve our communication and service going forward.
Kind regards,
Molly
Grove & Dean
Excellent service all round
Excellent service all round , from start to finish & they always keep you informed.
I would definitely recommend
21. August 2026
Antwort von Grove & Dean
Hi,
We're delighted to hear you received excellent service from start to finish and that we kept you well-informed. We truly appreciate your recommendation!
Kind Regards,
Emily
Grove & Dean
Easy site to use
22. August 2026
Antwort von Grove & Dean
Hi,
We're so glad to hear you found our site easy to use! We truly appreciate your positive feedback.
Kind Regards,
Emily
Grove & Dean
Good price very easy to do hassle fre
23. August 2026
Antwort von Grove & Dean
Hi,
We're so glad to hear that you found our pricing good and the process hassle-free. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Emily
Grove & Dean
Fast and informative service
Fast and informative service, particularly from Emily.
My cover easily sorted and supplemental questions answered very quickly.
happy customer
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grove & Dean
Hi,
We are so pleased to hear that you received fast and informative service, and that your cover was easily sorted with your questions quickly answered. We appreciate your positive feedback.
Kind Regards,
Emily
Grove & Dean
Very easy to use site and Chloe was…
Very easy to use site and Chloe was very efficient.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grove & Dean
Hi,
We're so pleased to hear you found our site easy to use and that our team member Chloe was efficient in assisting you. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Didn’t get a call asking to renew…
Didn’t get a call asking to renew insurance they just took renewal purchase from my bank account, ideally should have called me to discuss - thus taking me for granted
22. August 2026
Antwort von Grove & Dean
Hi,
We are sorry to hear of your negative experience with us, we appreciate that renewal communications can sometimes be overlooked, and we are sorry if this has caused any frustration.
As part of our renewal process, we send an email notification advising customers that their renewal quote is available to view in their online account. We encourage customers to review the renewal documents carefully and contact us in good time before the renewal date if they do not wish to continue their cover.
The renewal notice also explains that, unless we are instructed otherwise, payment will be collected automatically seven days before the policy renewal date to ensure there is no interruption to cover.
We hope this has provided further insight, should you wish to discuss this with us any further please contact us via our website and we will be happy to assist.
Kind regards,
Molly
Grove & Dean
Use this company for more that 4 years
Use this company for more that 4 years. Good princess, call answer all the time. 5 stars.
22. August 2026
Antwort von Grove & Dean
Hello
We are so glad to hear that you have been a loyal customer for over four years and appreciate our consistent service and pricing. Thank you for your kind words!
Kind Regards
Fazal
Grove and Dean
Antwort von Grove & Dean
Hello
We're happy to hear that you had a positive experience with our service and pricing. Thank you for your valued feedback; we appreciate it.
Kind Regards
Fazal
Grove and Dean
The staff is very helpful and good
The staff is very helpful and good. And a good price
18. August 2026
Antwort von Grove & Dean
Hello
We're delighted to hear that you found our staff helpful and our pricing good. Thank you for your positive feedback!
Kind Regards
Fazal
Grove and Dean
Renewal policy
This was a simple auto renewal of a home insurance policy I have had for many years.
Last year I took an extended holiday to Australia, and the service and assistance I received when querying additional cover I needed was first rate. Thank you.
18. August 2026
Antwort von Grove & Dean
Hello
We are so pleased to hear about your positive experience with our home insurance renewal and the excellent assistance you received for your extended holiday. We truly appreciate you sharing your feedback and are glad we could provide first-rate service.
Kind Regards
Fazal
Grove and Dean
Antwort von Grove & Dean
Hello
We're happy to hear that you found our service quick and easy, and that we could offer you the best price. Thank you for your positive feedback; we appreciate it!
Kind Regards
Fazal
Grove and Dean
Antwort von Grove & Dean
Hi,
We are so pleased to hear that you consistently receive great service from us. Thank you for your wonderful 5-star review!
Kind Regards,
Emily
Grove & Dean
Tried to up the price
Was given price. Paid. Then they tried to increase cost by £800. So total of £1400. Went on compare site and got whole deal for £520.
18. August 2026
Antwort von Grove & Dean
Hi,
Thank you for taking the time to share your feedback. We understand your disappointment and are sorry for the frustration this experience caused.
After reviewing the policy, we can see that the No Claims Discount (NCD) was initially entered incorrectly. Once the correct NCD entitlement was provided and the policy details were updated, the discount applied to the policy was reduced, which resulted in an increase to the premium.
We appreciate that unexpected changes to the cost of a policy can be frustrating. However, premiums are calculated based on the information provided, and any amendments to key details, such as NCD, can affect the insurer's rating and price.
We are sorry that the outcome was not what you had expected and thank you for sharing your experience with us. Your feedback is appreciated and helps us continue to improve our service.
Kind regards,
Molly
Grove & Dean
Simple to use
Simple to use. Reasonable price. Previous firm wanted nearly double last years price, so it was a no brainer choice. Thanks.
17. August 2026
Antwort von Grove & Dean
Hi,
We're so glad to hear you found our service simple to use and our pricing reasonable. We appreciate your positive feedback and choosing us!
Kind Regards,
Emily
Grove & Dean
Antwort von Grove & Dean
Hi,
We're absolutely delighted to hear that you found such a good price for your classic car insurance. Your satisfaction is very important to us, and we truly appreciate your positive feedback.
Kind Regards,
Emily
Grove & Dean
Polite
Polite, helpful , knowledgeable thank you really appreciate all your help and advice 😁👍
20. August 2026
Antwort von Grove & Dean
Hi,
We're delighted to hear that our team was polite, helpful, and knowledgeable. Thank you so much for your kind words and for appreciating our assistance and advice!
Kind Regards,
Emily
Grove & Dean
Antwort von Grove & Dean
Hi,
We're happy to hear that you found our service easy to deal with and our prices competitive. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Antwort von Grove & Dean
Hi,
We are so happy to hear that your experience was perfect and that we met all of your expectations. Thank you for your wonderful feedback!
Kind Regards,
Emily
Grove & Dean
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