GrowJoy Bewertungen 381

TrustScore 4.5 von 5

4,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Perfectly packaged bright green plants with not a single yellow or brown leaf, the tomato plants are tall and leafy unlike the poor cousins at Home Depot. Watered with a dense root system making plant... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

After many years of buying plants from local big box stores, I decided to use GrowJoy. I ordered my canning and salsa tomato plants, green bean, jalapeno peppers, green bell peppers, beets, broccoli,... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I ordered 2 types of coleus, finger paint and defiance, a white million bell plant, two red mandevilla, and a blue spruce sedum. They came very well packaged and in excellent health. They seemed a bit... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

This is not a legitimate company. They don’t ship intend orders you can’t get in touch with anyone at company about order. They have some bullst ticket submission that they won’t answer. Wont refund m... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Gartencenter

Vom Unternehmen geschrieben

GrowJoy.com is an online plant nursery that has been filling gardens across the United States for over 15 years. As a small, family-run business, GrowJoy takes pride in cultivating and offering happy, healthy starter plants for vegetable gardens, flower beds, and containers. With a commitment to both quality and sustainability, GrowJoy stands behind its plants and aims to be a positive force for the environment. Customers are encouraged to shop with confidence on their website, which features a diverse selection of plants.


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

381 Bewertungen

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Bewertet mit 4 von 5 Sternen

Nice plant but my order From February…

Nice plant but my order From February 27 2022 aren’t here yet 😢 Ohio weather is perfect now would like to start planting real soon

11. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von GrowJoy

Hi Monta, thank you for the 4-star review! I replied to your ticket earlier this week letting you know that your order will still ship this week. It's an extremely busy time of the spring for our small business, so we're cranking out orders as fast as we can. I'm excited for you to meet your plants and have a great gardening season!

Bewertet mit 1 von 5 Sternen

They don’t reply back to my inquiries

I put orders on their website on 4/10/2022, I ordered these items:

2 Mahara Magic Bougainvillea
2 Mahara Roseville Bougainvillea
1 Violet Blueberry Ice Bougainvillea

The order took too long to ship them so I sent email saying to ship my plants. They replied that they will ship next week.

They only sent me the 2 Mahara Magic and missing the 3 others in the shipment
Order # 562098

********************************************************
Shipping Method: Standard Shipping
Number of Packages: 1

You earned 60 Reward Points on this purchase, which is equal to 3.00

ORDER DETAILS

QTY PRODUCT UNIT PRICE TOTAL
================================================================================
2 Mahara Magic Bougainvillea Plant (Click 12.49 24.98
Here for Spring 2022 Ship Dates)
(FA-BOU-MAHM-2)

2 Mahara Roseville Bougainvillea Plant 12.49 24.98
(Click Here for Spring 2022 Ship Dates)
(FA-BOU-MAHR-2)

1 Violet Blueberry Ice Bougainvillea 9.99
Plant (Click Here for Spring 2022 Ship
Dates) (FA-BOU-VIOBI-2)

Subtotal: 59.95
==============================
Total: 59.95

Thank you for shopping at GrowJoy, Inc.

********************************************************
THESE IS WHAT THEY SENT TO ME THE SHIPMENT IS ONLY 2 items I paid 5 items. I sent more than 6 email asking what happen to the rest of my merchandises, no response back

(Deseription
Mahara Magic Bougainvillea Plant
Total Items: 2
ORDER NOTES

So far I have not heard what happen to the rest of my orders since they don’t response to my 6 emails. I been stressing and giving me anxiety about this transaction I’m getting depressed about this ordeal. I dont think I will recommend this company to my friends.

10. Mai 2022
Bewertung ohne vorherige Einladung
GrowJoy-Logo

Antwort von GrowJoy

Hi Mercedez, I am so sorry you did not receive all the items on your order. I will be checking with our greenhouse staff to see why not everything was included in your order. I'm, also, sorry that you have sent 6 emails and never received a response, but unfortunately we do not use the same email account so we may not have been seeing your messages. We are using a ticketing system for 2022 that has helped us return customer emails much quicker, and you can find that here: https://growjoy.happyfox.com/new. If you'd like to send me a personal email, I'd be happy to take care of you. My email is chris.s@growjoy.com, and I look forward to hearing from you.

Bewertet mit 1 von 5 Sternen

Poor, Poor, Poor

I ordered a couple of plants from GrowJoy in 2020 and was very happy with the plants and their service.
In 2021, I pre-ordered many plants expecting the same quality and service as before. The plants arrived poorly packaged and a good number of them were dead or nearly dead. Several items did not arrive at all but were on the invoice as being shipped. I contacted them many times, but never received a reply. I told them in detail the plants that were missing or dead and asked for a refund as it was too late to plant by that time. Still no response. I contacted them several more times and finally contacted my credit card company and had them contact GrowJoy about getting a refund. I finally received a credit on my card for the missing and damaged or dead items. I never received any kind of response from GrowJoy and I would NEVER order from them again or recommend them to anyone.

9. Mai 2022
Bewertung ohne vorherige Einladung
GrowJoy-Logo

Antwort von GrowJoy

Hi Pat, I'm extremely sorry to hear that your experience with us last year was such a terrible one. We have changed quite a bit in how we handle our customers because of how poorly we were at getting back with customers in 2021. Would you be able to send me an email, and I'll be more than happy to look into your orders and see what we could do for you in 2022. My email address is chris.s@growjoy.com, and I look forward to hearing from you!

Bewertet mit 5 von 5 Sternen

Tomato plants

Great plants and very well packaged for shipment!
And customer service is off the chart ! Thank u for taking pride in what you do !

4. Mai 2022
Bewertung ohne vorherige Einladung
GrowJoy-Logo

Antwort von GrowJoy

Hi Mike, thank you so much for the 5-star review! We love our plants and love knowing that they will bring you joy this gardening season. :) We look forward to providing you with great plants for years to come.

Bewertet mit 2 von 5 Sternen

Worst online shopping for plants

Worst online shopping for plants. It seems like they can never fulfill the whole order - my orders always get partially canceled without notification. They only give you back reward points for part of the order that is not fulfilled. And the plants being canceled usually will show in stock in a few days. The reward points are like store credit. You have to go back to buy their products with a $14.99 shipping charge.

4. Mai 2022
Bewertung ohne vorherige Einladung
GrowJoy-Logo

Antwort von GrowJoy

Hi Wen-Hui, I'm so sorry to hear that you have not had a great experience with us. I would love to take a look at your orders and see what happened and how we can make that right with you. Could you email me at chris.s@growjoy.com and I'll be sure you're taken care of to the best of my abilities.

Bewertet mit 5 von 5 Sternen

Great Plants

This is a wonderful company to do business with. My plants came in excellent condition, and they are now really growing. I will continue to do business with them. If you like really healthy plants, this is the company.

3. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von GrowJoy

Hi Catherine, thank you so much for the 5-star review! We're so happy to hear that your plants arrived in great condition, and we look forward to sending you more in the future. Happy gardening :)

Bewertet mit 2 von 5 Sternen

Will not order from Growjoy again!!

I have ordered several times from Grow Joy with no issues. However, last November I preordered vegetables, herbs, and flowers for spring shipping. They sent me an email on the 15th of this month saying my order had shipped. I did not receive the order until the 21st. Everything came in one box. I had four petunia plants that was completely destroyed. I contacted Growjoy and sent photos as requested. Customer Service stated that the 15th date was only the date when the shipping label was created and order did not ship until 19th. Admitted the flowers look they took a beating and offered to give me credit. I have since asked on two different occasions where I would access the credit so I could reorder the same flowers as I wanted to get them all planted at the same time so they would grow at the same rate. I have since planted the two that were OK and have yet to get a response back to where I would access the credit. Needless to say I am done and will not order from this company ever again!!

29. April 2022
Bewertung ohne vorherige Einladung
GrowJoy-Logo

Antwort von GrowJoy

Hi Donita, this is Chris the COO of GrowJoy. I would like to apologize for the terrible customer service and shipping experience you have had with us. We strive to provide joy to our customers through our plants and service, but we have let you down. Earlier this week we terminated two of the customer service agents that were handling the bulk of our replies because customers were not being responded to in a timely manner or taken care of correctly. I am truly sorry you had to go through that with us. To answer your question, you can access the credit in one of two ways. The first is through your password-protected customer account (if you have created one). The second is during the checkout process on the 'Payment & Other Information' tab there is a input box where you can enter a Reward Points amount and your account total is listed above. Please feel free to reach out to me directly via email at chris.s@growjoy.com and I will do my very best to help you with this order and any other issue we have created for you. All my best, Chris

Bewertet mit 4 von 5 Sternen

I ordered 5 herb plaints, received 2

[ UPDATE: GrowJoy responded, so I added two stars. I didn't find any note saying that there was a crop failure. I'll see in June if there will be another crop failure when I add a review. ]

I ordered 5 herb plaints total. I was supposed to receive four now and one in June. I received two peppermint plants (finally) and haven't received the other two + I have one coming in June. I notified GrowJoy even giving them the order number. I haven't heard from them. I spent over $50.00 (to get free shipping) and have gotten only $13.00 worth of plants. I wished that I had read the reviews first.

12. April 2022
Bewertung ohne vorherige Einladung
GrowJoy-Logo

Antwort von GrowJoy

Hello Renee, I am truly sorry to hear that you only received your two Peppermint Plants from your order! After looking through our ticketing system, I was able to locate your ticket sent on Monday after business hours. You should have received an auto-response letting you know we received your ticket, our business hours, and to please allow up to 72 hours for a response. Your order contained 3 herbs, an annual, and a shrub. The Mint Herb and Vinca plant on your order experienced a crop failure. A refund was processed on 04/06/2022, there should have been a note included with your order. I am sorry if there wasn't. The Elderberry Shrub is scheduled to ship in June. I have responded to your ticket and provided the refund receipt. Sincerely, Ashley Reece.

Bewertet mit 1 von 5 Sternen

Plant DOA

Plant arrived with leaves and blooms wilted and they fell off after three days. Dead on arrival

28. März 2022
Bewertung ohne vorherige Einladung
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Antwort von GrowJoy

Hello Tess, I am truly sorry to hear that your plant arrived with leaves and blooms that were wilted. The blooms should have been trimmed prior to shipping, they do not hold in shipping. We do guarantee our plants to arrive in great shape, we request to be notified within 24 hours of delivery for any issues or concerns so we can be of further assistance. I responded to your ticket created yesterday, we look forward to working with you to get this resolved. Sincerely, Ashley Reece.

Bewertet mit 5 von 5 Sternen

Great experiences with this company

My experiences with Growjoy have been excellent. The plants arrive in great shape and the packaging is the best I've seen. There have been some delays in shipping that were explained in a video that the company sent to me, describing issues that arose in their Alabama facility. The video was much appreciated. I have already ordered my spring plants and am confident they'll arrive as healthy as the ones I've received in the past.

1. Jänner 2022
Bewertung ohne vorherige Einladung
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Antwort von GrowJoy

Hello Vanessa, Thank you for your 5-star review! We are very happy to hear that your plants arrived in great shape. Thank you for all your patience and understanding through this past season! We look forward to providing you great plants in the future. All my best, Ashley Reece.

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service. Healthy plants which were excellent producers. Highly recommend.

16. Dezember 2021
Bewertung ohne vorherige Einladung
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Antwort von GrowJoy

Hello Elissa, Thank you for your 5-Star Review, we greatly appreciate it! I am so happy to hear that you've had excellent service and the plants you received were healthy and produced great for you! We look forward to providing you great plants in the future. Happy Gardening and Happy Holidays, Ashley Reece.

Bewertet mit 1 von 5 Sternen

On May 20,2021

On May 20,2021, I ordered 7 Giant Belgium Pink Tomato plants from there website. Growjoy charge me $43.75, I never received the plant because of a crop failure. I have sent them several emails trying to get my money with no response and no money. This Place is a rip off. Dave

13. Dezember 2021
Bewertung ohne vorherige Einladung
GrowJoy-Logo

Antwort von GrowJoy

Hello David, Thank you for taking the time to talk with me today. I am glad that we were able to figure out what happened and get everything taken care of for you. A partial refund was issued 08/13. A check for the remaining refund has been issued and put in the mail this afternoon. I sent you a personal email with the check number. All my best, Ashley Reece.

Bewertet mit 5 von 5 Sternen

I loved my plants from Grow Joy

I loved my plants from Grow Joy! They were healthy and well developed, not small and spindly like I've received from other growers. Just beautiful!

12. Dezember 2021
Bewertung ohne vorherige Einladung
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Antwort von GrowJoy

Hello Carol, Thank you for your 5-star review! We really appreciate it. I am very happy to hear that you loved your plants and that they arrived healthy and well-developed! We look forward to providing you great plants in the future. Happy Gardening, Ashley.

Bewertet mit 5 von 5 Sternen

Great customer service, great plants!

This past summer I ordered plants from Bonnie Plants, Burpee and GrowJoy. The plants I got from GrowJoy were by far the best. The were a very nice size and were healthy and flourished after being planted. We look forward to ordering more plants next spring!
Thanks for your excellent service and great plants.

10. Dezember 2021
Bewertung ohne vorherige Einladung
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Antwort von GrowJoy

Hello Catherine, Thank you so much for your 5-star review. We greatly appreciate it. I am so happy to hear that your plants arrived in great shape and thrived for you! All my best, Ashley Reece.

Bewertet mit 5 von 5 Sternen

Wonderful Company

My experiences with GrowJoy have been wonderful. They carry a huge variety, plants are packaged in unique parcels that protect even the most delicate of plants, and the plants have been of good size and are healthy. I will happily order again this year!

18. November 2021
Bewertung ohne vorherige Einladung
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Antwort von GrowJoy

Hello Anne, Thank you so much for your 5-star review! We really appreciate it. Happy Gardening, Ashley.

Bewertet mit 5 von 5 Sternen

Nice Plants and Excellent Customer Service

I love this company! They package the plants very nicely and most of time the plants are in excellent condition. If they aren't or they happen not to make it, GrowJoy always makes good on it. They either replace the item or give you credit. I've been ordering from them for several years and have always been pleased.

10. November 2021
Bewertung ohne vorherige Einladung
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Antwort von GrowJoy

Hello Cheri, Thank you so much for your 5-star review! We greatly appreciate it. We look forward to providing you great plants in the future. Happy Gardening, Ashley.

Bewertet mit 5 von 5 Sternen

I bought most of my vegetable plants…

I bought most of my vegetable plants this year from GrowJoy. It was great - no contact. The plants arrived healthy and happy - and in a timely fashion. I had a great harvest. I plan to order from them again this year.

10. November 2021
Bewertung ohne vorherige Einladung
GrowJoy-Logo

Antwort von GrowJoy

Hi Charrity, Thank you so much for your 5-star review! We greatly appreciate it. It is wonderful to hear that you had a great harvest and that your plants arrived healthy and happy. All my best, Ashley.

Bewertet mit 5 von 5 Sternen

Healthiest Starter Plants Packed with Love

The veggie plants I purchased in 2020 and again in 2021 were amazing!! Each plant was so very carefully packed that unpacking them was a joy in itself. Every single plant produced volumes of vegetables. I got compliments on the taste and health of everything I grew from GrowJoy. Despite the labor shortages hitting all businesses these past two years, and the multiple heat waves that hit this country in 2021 Grow Joy always tried to keep their promises to deliver healthy plants as close to on-time as possible. Grow Joy plants are the healthiest i have ever purchased whether from local nurseries or other on-line vendors. Not a single one comes in with bugs, fungus, or disease. You can tell as soon as you open the shipping packages, these people love their plants and I do too.

2. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very Pleased

After many years of buying plants from local big box stores, I decided to use GrowJoy. I ordered my canning and salsa tomato plants, green bean, jalapeno peppers, green bell peppers, beets, broccoli, cauliflower, and cucumber plants through them, I can say that this was one of the best gardens I've grown in many years. Even with the hot dry weather we endured, it still came through.

1. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I ordered several veggie and flower…

I ordered several veggie and flower plants in the spring. They arrived in beautiful shape. Healthy and packaged well. I think any recent negative reviews have to be related to the staffing issues that are plaguing all of industry right now. This is a wonderful little company.

19. Oktober 2021
Bewertung ohne vorherige Einladung

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