Healthharmonie Bewertungen 

Initial phone contact didn’t go too well as I was in a long queue and didn’t get the promised call back. But later calls were answered much more quickly with clear information given. I had my procedure today at Quenington Medical Centre with Dr Ahmed, who was assisted by Dr Zafiena and nurse Luca. They were very mindful of putting me at ease and explained clearly about what was going to happen. Everything was handled with care, warmth and efficiency. I’d like to thank the team and I would be happy to recommend Health Harmonie.

Horrible experience. doctors are unskilled have had the same problem for 2 years and haven't cured yet after having super heavy dosage of numerous medicine and ointments it. Instead it got worse and spread. NEVER GO HERE EVER !

They are useless people sitting there !

Just a bit of context. I have Autism, ADHD and Dyslexia which makes it difficult to understand over the phone and bricks of text.

At the time of this review I am trying to get an extension of the medication I have received as I'm going on holiday in 4 days. When I first had the appointment about what medication I would receive I mentioned it, which is where I was told I should get a letter saying I'm allowed to have these meds if I'm asked about them on holiday.

I thought I would receive enough to last through the holiday but I got 4 weeks worth. 8th of July to the 4th of august. The holiday is the 2nd-12th of August.

I rang them about it but could not understand the lady on the other end due to the bad voice quality and accent (Autism makes that hell). It took a while, but she said she would send it along and asked relevant information. After a while, I emailed about the letter wanted and the extension of meds. They took 4 days to respond and only seemed to pay attention to the letter. Once that was sorted, I had to reestablish the fact I needed extra meds.

Last I hear from them is the 26th of July, generic blocks of text that takes me multiple passes to understand.

Finally, I've had enough and manage to convince my pharmacy to ring them up. They do, and I'm told I need to schedule another appointment to get more medication.

That itself is fair, I didn't think about it at the time and was just hoping they would send me another one time prescription. But if they could have told me that from the very start I would have been stressing out and panicking not knowing if I would get the medication.

I'm currently trying to ring them but have been on hold for over 30m

Short version:
-Diagnosis & prescriber staff were nice but always late 5-20m.
-Email response was 1–4 days
-Hold time was embarrassingly long ,also hearing the music stop to have a pre-recorded voice say the same thing every 10 seconds is hell.

Overall the medication is working great but the customer service is abysmal, less so the people themselves but the wait times and lack of actual contact.

The worst experience I have had as neurodiverse person with a medical service, an it is supposed to be what they specialise in. I went through right to chose to get titration on ADHD medication. First off they took a very long time to actually give me my first appointment. Their online/text systems to fill out forms are very badly designed an do not work well. They make what is already difficult for someone with ADHD even harder. I found I would be texted links to things that then would not work or would say they were expired. Getting new links took ages as trying to actually speak to anyone or get a response to an email is like pulling teeth. The amount of chasing I have had to do to then get wrong or contradicting information is significant. I have had many instances of appointments being cancelled last minute or being on a different medium to the one that was in the appointment email/text eg phone when it was supposed to be a video call. All these things are very stressful for neurodiverse people. Their phone line is so unbearable to use that I have had to just give up on it. It plays really stressful loud music for 10 seconds then there is a pause that sounds like someone might have picked up then someone repeating the same message about waiting times. Generally I can manage being on hold but this was just so stressful and sensory unpleasant that I just can't manage it for more then a few minutes. Again they are supposed to be specialists in ADHD and Autism.
One thing I have also found is that they do not prescribe a full range of medications that you can get on other services. I also have found that the knowledge of the specialists of other options is minimal. This does not give me great confidence in the knowledge they do have. I have struggled with the stimulant medications and had found Modafinil one of the better options for me. One Dr I spoke to hadn't even heard of it and I had to spell it for her. My first titration with psychiatry UK the specialists knew a lot even outside what that service prescribed. In addition, I have a prescription for medical cannabis. Trying to deal with this alongside meds has been a nightmare. They have a policy around abstaining from cannabis during titration (it has some risks in combination with some medications). Trying to get them to speak to my cannabis prescriber has taken ages and been a really annoying process. My Cannabis prescriber have always been very fast to respond and as I have chased up with them they have said they have had very little engagement from HHminds.
TLDR Don't use them. Go somewhere else. I would say this doubly so if you have a medical cannabis prescription.

The staff were professional and friendly. Always explaining everything and not rushing.

When the clinician has limited knowledge in how to treat your condition and has never heard of the medication you are using, it does not instill much confidence. I have had to wait for this appointment, only to be told that I now have to wait to be referred to the menopause clinic. My appointment was supposed to be with a menopause specialist!!!!!!!! What a waste of my time and NHS money. I knew more than he did! He even said that he needed to do more training! Yes, you do.

My treatment has been appalling since these took over from Virgin health. The only positive is when you see the consultant because they all seem to be competent and as frustrated as me at the administration side

Although the service is good when you get into it, the front-end call centre experience is very poor. As a "next in line" caller, the waiting times are ridiculous.

Similarly, the "call back" service is supposed to keep your position in the queue. After over half an hour as "the next in line", I gave up and used the call back service ("we will keep your place in the queue"). The call came back 6 hours later, at 2 minutes before they closed for the day, but they rang off before I could respond. I called back straight away and got no reply.

Today I waited for over half an hour as "next in line" and have used the call-back option again. What is happening at the call centre end?

This is an extremely expensive service for the NHS - shouldn't it therefore be excellent in all respects?

Health Harmonie needs to get their managerial act together and provide the level of service that we, the taxpayers, are paying for.

I can’t fault the treatment I have had. I had 3 appointments with Health Harmonie over 5 months and was always treated with dignity and given agency over my treatment. The final appointment took place at the Dickens Heath clinic and I was treated by Siobhan, Luca and Zafiena. This was not a pleasant procedure but the team were efficient, kind and above all, made me feel like I mattered.

Second, of two eye appointments at Health Harmonie in Birmingham, following identification of high eye pressure (having previously had cataract surgery on both eyes). Both times I was seen by knowledgeable eye doctors (different eye doctor each time) who both gave thorough eye examinations that were both reassuring that any eye problems (possible glaucoma) would be quickly identified and any required treatment advised. In the event on this second eye appointment I was given the all clear and informed that my eye pressure had now returned to within the normal parameters. Big, and welcomed result. The only downside was, for me, the location which required catching three busses from my home. However, I know that Health Harmonie cannot site locations everywhere so a small price to pay for what otherwise was excellent eye treatment from Health Harmonie.

From my initial referral in November 2025 the communication has been extremely poor. No action taken for months since initial referral (had to chase several times). The Reception Staff at my first appointment was rude and dis-interested. No follow up appointment issued (had to chase again). Diagnosed with Glaucoma on 2nd appt and started on eye drops, to be reviewed again in 8 weeks. Yet again, no appointment received! Can never get through on the telephone, held in a queue and then cut off. My overall impression of this service is that it is incredibly poor. Either they are over-committed, under-staffed or just inefficient.

Doctors that I saw were good however I have been cancelled 3 times and my treatment paused while they didn’t get funding - would not recommend them at all

I was unable to take a photo of my skin problem & download it to them. However, they sent me an appointment albeit a distance from my home, they saw me on time & fully understood my condition. I have been very pleased with the improvement in my condition after using their recommended medication/cream.

I’ve got knowledgeable doctor that help me quickly recover

My care was suddenly transferred to HealthHarmonie in October with very poor communication. At the time, I was taking Mycophenolate from my previous dermatologist, which required blood tests every three months. I explained this to HealthHarmonie, but they did not take over the responsibility of monitoring me. Because I was being unmonitored, I stopped taking my medication for my own safety, which I informed them of during a telephone appointment.

Following this, I was told in November that I was on a waiting list until January or February. I heard absolutely nothing further, until I called them myself in late February.

The booking system is incredibly limited and difficult to navigate around normal working hours. It frequently requires taking days off for standard appointments, or forces you to accept telephone consultations as the only available offering. In one instance, they cancelled an appointment just 24 hours before it was due and could not offer a suitable replacement. Every telephone appointment I have been forced to take has been unsuitable to advance my treatment.

There is a disconnect between the clinic advice and the booking system. After starting a new medication in June, I tried to book my a 4 week followup on 8th June. I was instructed by staff to call back during the third week of June. Instead, on 18th June, I received automated text messages after 8:00 PM offering a telephone-only appointment for mid-July, which would cause me to run out of my medication weeks before. I called the next day, and the team struggled to find a slot, eventually booking me for a phone appointment on 3rd July (today).

During this call, the dermatologist informed me that company policy prevents them from prescribing Ciclosporin over the phone, booked me for an in-person appointment next week (something that wasn’t on offer over the phone or via their text link booking system) making the appointment unproductive and leaving me with a one week gap in my treatment. The clinician advised that I should simply book two weeks in advance. However, the reality of the booking system is completely at odds with this advice: I booked this appointment on 19th June, which was two weeks ago, yet a telephone slot was still the only option available, and as previously mentioned their automated system was only offering telephone appointment 4-5 weeks away. The clinicians appear to have no understanding of how restricted their own booking system actually is.

HH leave messages with no information when they randomly call at a time which they have not pre arranged. I have been unable to establish who the call was for as I am registered for my children and my mother as a contact for most medical matters. I was unable to establish who the call was for and what the nature of the call was. When I called back i was unable to proceed as I did not have this information. This led to me almost being referred back to my doctor.
When I managed to get through on a Saturday after waiting on call waiting for half an hour, they booked me in for a telephone call and they didn't call me on time.
The appointment was over the phone and they did not call in time when I had to plan the appointment around my work schedule. I was not called back and now I have been booked in for a procedure that I don't even know if I want it as I didn't get the opportunity to speak with a clinician.

As a senior nurse working for an NHS organisation for the last 16 years I have tough skin and can handle most things that come my way. I have never been made to feel so belittled and angry in my life. The complaints procedure is dreadful and having filled out a complaint using their own guidance I am yet to even receive an acknowledgement, never mind the promise of investigation. If I could leave a 0 i would believe me because they dont even deserve a 1 star. From poor communication, never seeing the same clinician twice unless of course you dont want the same one then you get them repeatedly, process not explained, to be made to feel like an idiot and nit worthy of additional appointments as they wont get paid for them. The best though was having your experiences of difficult children and current domestic violence sneered as not good enough reasons to return unused medicines while being accused of lying. I have genuinely never felt so humiliated and upset in my life.

HAVE NOW CHANGED COMPANY NAME TO-

MEDINET MINDS ! ! !

Total joke, take the time to answer questionnaires then hit submit &….. NOTHING!!!!

Attempt to contact them?
Don’t waste your time and mental health!!! On hold forever and never get through then after a few days of ringing now the dam automated phone options to direct you to required department aren’t registering key presses !!!!

To add insult to injury I’m now being bombarded with “gentle reminder” to complete forms txt messages at 8pm at night!!!!

WTAF???

Excellent staff and always seen on time.