heylo Bewertungen 

We bought a shared ownership house with Heylo in 2020 and have just sold and completed on the 30th of May 2025. I couldn't recommend Heylo more. The rent increases over the years were reasonable and they're always quick to respond if we had any questions along the way. The legal team and process through the sale was easy and communication was efficient. Thank you for getting us on the housing ladder! A special thank you to Ewa Skrzynska who was always pleasant, happy to help and quick to respond.

I’ve had a very disappointing experience with Heylo Housing. As a shared owner (they own 50% of my property), I contacted them for assistance obtaining the management pack for my home. Instead of taking responsibility, they referred me to Remus, their appointed management company — who then informed me they haven’t even taken over management of the property. Heylo then suggested I contact the developer, even though the house is three years old and Heylo is the landlord.

This constant deflection between parties has not only wasted my time but is now causing me financial distress. I cannot proceed with important matters relating to my property due to the absence of the management pack, and no one at Heylo seems willing to take ownership of the issue.

It’s extremely disappointing to see such a lack of accountability from a company that promotes itself as a responsible shared ownership provider. I expected better support from my landlord, especially in circumstances where their inaction is causing real financial impact.

Would not recommend based on my experience.

Tikhaka from the Resales/Staircasing Team was fantastic and helped with the very lax solicitors (at both ends of the sale). I give a very grateful 5 stars to Tikhala! ⭐️ ⭐️⭐️⭐️⭐️

Natasha Marsden has helped me through the process of selling my shared ownership property. She has made it so much easier for me and her consistent updates and chasing things for me has made the experience much easier.
Thanks Natasha.

Fantastic People to work with especially Ewan, always answering questions and helping where he can.

Those who made the company are the workers and Rachel stands out as a mother figure. She does her due diligence as per the company's regulations but also exhibit a human love for her customers. She is humble and does not want her customers to fail. She really listens both during her official hours and on off days. She will be the first to get back to you whenever you think you have been forgotten. She is a selfless helper, and that attributes are rear. Please keep these attributes on for God is your redeemer, and He shall be there for you at your time of needs. God bless you. Amen

I am beyond grateful for the support and help that Heylo have provided over the last few years. Without Rachel Baker and Ewa Skrzynska I honestly don't know where we would be.

After buying our first home with Heylo a few years ago to selling and buying another Heylo property.

Their support, service, effort and will to help me at every turn has been unmatched. It has always felt that they would go the extra mile to ensure the best outcome for me.

I cannot recommend them enough and thank them for their efforts and support over the last few years.

Once again, thank you so much!

We are so grateful to Heylo for being so supportive during our process of buying the remaining shares on our shared ownership house. With the help of Natasha, the process was a great experience. She was very helpful, answering our questions quickly though the emails and phone calls and she definitely went an extra mile when we struggled to get a right mortgage matching the house valuation. Her proactive actions helped us to move things faster and she put a lot of effort to complete our application as soon as possible. Natasha, thank you for your outstanding service! Your contributions have made a lasting impact on us, and we will always remember what you have done!

Good quality service throughout

Very supportive during a very stressful process. Quick to respond and always helpful and understanding

The experience had a bit of a bumpy start, but the staff really turned it around with their excellent service and quick response times. It’s definitely well worth it, especially if you’re just getting started!

Heylo made the stress of moving home more manageable. Without the help of Ewan I think we may well of pulled out of the purchase due to poor effort and communication from the solicitors. Ewan was always just an email away and his helpfulness with responses were immediate. He was proactive in getting this sale over the line eventually and we can't thank him enough.

To be very honest, it’s rather hard to rate Heylo, because we’ve had such little contact with them during the process of our purchase of our Shared Ownership Home. Everything was done through our solicitors.
We initially received the lease details containing the rent, etc, then a few days before exchange Heylo sent our solicitors an amended lease with a reduction in rent payment, even our own solicitor made the comment that that was extremely good news to receive the reduction. Then the day before completion our solicitor wrote to us telling us that Heylo had made a huge mistake and the reduced rent was incorrect and they informed us that the original lease now stood. Talk about not knowing what one is doing, so our rent is now back to what is was when we were originally contacted by Heylo. Other than that, it’s impossible to comment on Heylo, we’ve had only one email with a name on the bottom that being from Marlon Pearson ATP, when we completed on the 24th March.
However, what I will add though is that myself and my husband are sincerely grateful that Heylo accepted us for the Shared Ownership scheme, because we are over the moon with the Gleeson house that we managed to purchase at 50% of the original purchase price.
Having since written this review, we were contacted by Ewan Keenan, Senior Sales Progression Executive of Heylo Housing, I would like to add that Heylo have sincerely apologised for the errors that were made concerning our lease arrangements just before we completed on our purchase and gave us an explanation as to the reason why it happened, which myself and my husband accepted. As a good will gesture, we were offered a complimentary gift which we gladly accepted. On this basis, because Heylo has gone above and beyond our expectations, we are happy to reward them with an amended review of 5 stars.

Heylo have been really good throughout the process of buying our shared ownership house. They supported us through the application, chased our solicitors when we were waiting for additional paperwork to be finished and kept us informed of everything happening. As first time buyers it was a daunting process and the heylo team especially Ewan, helped us through the whole process, answering any questions we had promptly.
Thank you for all your help!

Heylo have been fantastic throughout the process of buying my shared ownership house. They supported me through the application at the start and also chased solicitors when I asked. Thank you.

Recently purchased a property with heylo as shared ownership as a first time buyer and the experience all way throughout was fantastic

I recently purchase a property which was part owned by Heylo housing (current seller was shared owner). My experience of purchase was longer due to additional shared ownership paperwork but it was made easier by Ewa Skrzynska, Resales and Staircasing Officer at Heylo. Ewa is very prompt in her responses. She followed up all the tasks effectively and ensured timely turnaround.
A huge massive thanks to Ewa for all her efforts in the purchase.

We have recently sold our shared ownership home with Heylo and they have been fantastic to deal with! Especially Ewa in the resales team, she made sure we were kept up to date at every stage and went above and beyond helping us along the way!

Haylo housing help purchase the property next door with possibly the worst people ever possible. Them and everyone who comes to the property is on drugs, we had to deal with drug dealers, anti social behaviour. The front and rear of the property is just a dumping ground, Haylo doesn’t want to know or help. We are made physically ill from the smell of cannabis, good knows what else they are on. If you see or hear Haylo is buying a property near you, be warned as they don’t care who they put in their houses.

Heylo are the most wonderful association to purchase a home with. Nothing was too much trouble and Heylo accommodated to fit our situation. Cannot recommend more highly. After a week of moving in we received as a beautiful hamper of treats from them too! What a wonderful surprise and so very thoughtful. Thank you! X