heylo Bewertungen 

1 409
•
TrustScore 4 von 5

4,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I have bought, staircased and am now selling with Heylo and nearly at completion, I'm in a good position to write an honest review. I have found Heylo very easy to deal with through my ti... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Selling my Heylo home so far has been unbelievably stressful, exacerbated by their solicitor’s delays. My solicitor first requested the appropriate forms from Heylo on 16th September and bo... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I wanted to leave a review to recognise the outstanding service I received from Ayisha Mirza, a Housing Officer at Heylo Housing. Moving home can be stressful, especially when you find yourself having... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have had a positive experience with Heylo, especially the Resales and Staircasing team. This was a particularly difficult purchase that went on forever, but I was never forgotten by Saba... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Hausverwaltungsunternehmen
  2. auch in
  3. Geschäftsstelle

Vom Unternehmen geschrieben

heylo works in partnership with national, regional and local housebuilders, as well as local authorities, estate agents and wider stake holders to deliver Shared Ownership. heylo’s Shared Ownership solutions bring owning a home within reach for millions of previously excluded potential buyers.


Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

1409 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,1

Alle Bewertungen

(1 409)

37 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

The entire process was quick and it is…

The entire process was quick and it is really helpful for the first time buyers to own a home.

29. Jänner 2025
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Antwort von heylo

Dear Anusha,

Thank you for your feedback!

We're so pleased to hear the process was quick and helpful.

Warm Regards,
The Heylo Team







Bewertet mit 5 von 5 Sternen

New house.. Heylohousing

Experience from start to finish was fabulous,
From start to finish they are with you for help and support we had the best help all the way to our new house

1. Februar 2025
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Antwort von heylo

Dear Christine,

Thank you for your wonderful feedback!

We're so glad to hear that you felt supported throughout the entire process.

Warm Regards,
The Heylo Team

Bewertet mit 1 von 5 Sternen

Accounts Department - Abysmal!

Speaking to someone in accounts is nothing but impossible. No response to emails or calls. Been trying to simply change my direct debit date. Paid additional payments which they did not lodge on my account. Should be in credit by a month but they are saying I am not. Proof of Bank statements given. Still unresolved! Awful customer services.

7. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von heylo

Dear Avril,

We are very sorry to hear about your experience trying to speak with a member of our Credit Control Team.

This is not the standard of service we aim to provide, and we take your concerns very seriously.

I understand that a member of our Customer Service Team has now reached out to you and that the issue has been resolved.

Thank you for bringing this matter to our attention.

If you have any further issues or queries, please do not hesitate to contact us again.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Thank you Natasha

I’ve just started the resale process with Heylo and have needed some paperwork generated with urgency. Natasha has been absolutely fantastic this week and pulled out all the stops to help ensure that my buyer was approved quickly. Natasha helped me to obtain the required information from my buyer and her communication with me has been fantastic. Thank you so much, I really am very grateful!

6. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von heylo

Dear Reviewer,

Thank you for your kind words!

We're so pleased to hear that Natasha provided fantastic support and ensured a smooth process for you. We'll be sure to pass on your appreciation.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Fantastic experience with Heylo Housing!


I had a fantastic experience with Heylo Housing! The shared ownership process was smooth, transparent, and well-explained at every stage. The team was professional, supportive, and always available to answer my questions. They made the journey to homeownership so much easier and more affordable. I would highly recommend Heylo to anyone looking for a reliable and efficient shared ownership provider.

18. Jänner 2025
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Antwort von heylo

Dear Bil,

Thank you for your wonderful feedback!

We're so pleased to hear that your shared ownership journey was smooth and well-supported.

Our team strives to make homeownership as easy and accessible as possible.

Warm Regards,
The Heylo Team

Bewertet mit 1 von 5 Sternen

Heylo attend to emails after 1 day or…

Heylo attend to emails after 1 day or 2. But their solicitors take forever getting things done. They also raise the prices to way above the ongoing rate. My house is going for around £1100/month but Heylo is trying to charge us £1700/month for this house. This is delaying our buy back process which has now been ongoing for around 3 months.

Until then they will keep getting the higher rates so it's almost like they're doing this on purpose. I'm not sure about doing business with them in future.

29. Jänner 2025
Bewertung ohne vorherige Einladung
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Antwort von heylo

Dear Yasin,

Thank you for your feedback.

We’re sorry to hear about your concerns. At Heylo, we take all feedback seriously and are committed to providing clarity and support to our customers.

We have reached out to you directly to explain how your rent is calculated and to address any additional concerns you may have. We are now actively looking into the issues you've raised and will be in touch shortly with further updates.

If you have any further questions in the meantime, please don’t hesitate to contact us at resales.staircasing@heylohousing.com or by calling 020 3744 0415.

Our offices are open Monday – Thursday 9am – 6pm and Friday 9am-5pm.

Best Regards
The Heylo Team

Bewertet mit 5 von 5 Sternen

Fast and efficient

Fast and efficient . Pleasure to deal with.

24. Jänner 2025
Bewertung ohne vorherige Einladung
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Antwort von heylo

Dear Agnese,

Thank you for your feedback!

We're delighted to hear you found the process fast and efficient.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Heylo-Ewan

Ewan helped me massively with my experience with Heylo. I couldn’t fault anything from him whatsoever. He was very efficient and quick with his replies which was a massive help. If it wasn’t for his help I wouldn’t be in the position I am now having been successful in getting myself on the property ladder. Thanks again for all of your help and assistance!

27. Jänner 2025
Bewertung ohne vorherige Einladung
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Antwort von heylo

Dear Nathan,

Thank you for your wonderful feedback!

We're delighted to hear Ewan made such a positive impact on your journey with Heylo. We'll be sure to pass along your kind words to him.

Congratulations on getting onto the property ladder!

Warm Regards,
The Heylo Team

Bewertet mit 4 von 5 Sternen

Ewan @ Heylo did a professional job but…

Ewan @ Heylo did a professional job but unfortunately we didn’t proceed through the process due to other reasons not related to Heylo .

21. Jänner 2025
Bewertung ohne vorherige Einladung
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Antwort von heylo

Dear Peter,

Thank you for your feedback!

We're glad to hear that Ewan provided professional service, even though you didn't proceed with the process.

Warm Regards,
They Heylo Team

Bewertet mit 5 von 5 Sternen

We are very happy :)

We encountered a few hiccups during the process, which were no fault of Heylo but rather due to other companies involved.

However, Rachel and Joshua were outstanding in resolving these issues quickly and efficiently. Joshua consistently delivered on his promises, ensuring everything was done as and when he said it would be. Rachel truly went above and beyond, helping us secure the property of our dreams.

We are incredibly grateful for their support and dedication throughout the journey.

17. Jänner 2025
Bewertung ohne vorherige Einladung
heylo-Logo

Antwort von heylo

Dear Karl,

Thank you for sharing your experience!

We're sorry to hear about the hiccups you encountered, but we're thrilled that Rachel and Joshua could resolve them quickly and efficiently.

Your kind words about their dedication and support mean a lot to us.

Warm Regards,
They Heylo Team

Bewertet mit 5 von 5 Sternen

Reliable Rachel…

I’ve recently just helped my disabled brother complete on a new flat with Heylo. The experience has been incredibly stressful ( due to other parties), but dealing with Rachel has been like a breathe of fresh air. I call her reliable Rachel because she always answers her phone, always responds quickly to emails and when she says she’s going to do something, she does it. I know she put a huge amount of time and effort into the process, constantly chasing people to get things done and I honestly don’t think it would have happened without her input. Thank you so much Rachel

10. Jänner 2025
Bewertung ohne vorherige Einladung
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Antwort von heylo

Dear Elaine,

Thank you for sharing your experience!

We're so glad to hear that Rachel was able to make such a positive impact during this time.

Your kind words about her dedication and reliability mean a lot to us.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Excellent Heylo!!!

The partnership with Heylo was wonderful. The most surprising and beautiful was the gift we received shortly after we moved to our new home.

We would like to take this opportunity to thank you very much to all of the team from Heylo for everything you have done for us and we appreciate it in you.

Additionally, it is worth mentioning that you have an excellent and very organized team. Thank you so much!!!

Kind Regards,
Iwona and Marcin.

25. Dezember 2024
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Antwort von heylo

Dear Iwona and Marcin,

Thank you for your lovely message!

We're delighted to hear that you had a wonderful experience with Heylo.

Your kind words about our team mean a lot to us.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Brilliant throughout

Heylo contributed massively to the completion of our first home going smoothly, we completed on time which is rare with new builds and in the lead up to Christmas as well. We recieved a lovely hamper from them as well, nice touch!

25. Dezember 2024
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Antwort von heylo

Dear Josh,

Thank you for your kind words!

We're delighted to hear that Heylo played a significant role in ensuring your first home completion went smoothly and on time.

We're glad you enjoyed the hamper too.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

A heartfelt thank you to Ewan Keenan…

A heartfelt thank you to Ewan Keenan and the Home Reach team for turning my dream into reality! The service was exceptional from start to finish, exceeding all my expectations. I’m truly grateful and highly recommend their expertise to anyone.

2. Jänner 2025
Bewertung ohne vorherige Einladung
heylo-Logo

Antwort von heylo

Dear Eranga,

Thank you for your wonderful review!

We're delighted to hear that Ewan and the Home Reach team provided exceptional service.

Your recommendation means a lot to us.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Very happy with services

Very happy with services

20. Dezember 2024
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Antwort von heylo

Dear Ramune,

Thank you!

We're so pleased to hear you're happy with our services.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Very helpful

Very helpful. Moved the completion along smoothly.

23. Dezember 2024
heylo-Logo

Antwort von heylo

Dear Ben,

Thank you for your feedback!

We’re so glad we could help ensure a smooth completion process for you.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

A great experience from start to…

A great experience from start to finish. Would thoroughly recommend Heylo

18. Dezember 2024
heylo-Logo

Antwort von heylo

Dear Reviewer,

Thank you for your kind words!

We're delighted to hear you had a great experience with Heylo.

Your recommendation means a lot to us!

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Life Changing

To Rachel Baker @Heylo:

I wanted to say how grateful I am for you facilitating the shared ownership of our new house. We are over the moon and without sounding soppy, it is truly life changing for us – to have the security of partial ownership vs the last 15 years of renting, is amazing and very much thanks to you. The house is great, the neighbourhood is great, and we’ve had a really good Christmas so far.

I also wanted to say that your recommendations of Simon at the Mortgage Brain and Charlotte at Trethowans were spot on – two really good people who pulled out all the stops to get us in by Christmas.

27. Dezember 2024
Bewertung ohne vorherige Einladung
heylo-Logo

Antwort von heylo

Dear Jonathan,

Thank you for your lovely review!

We're thrilled to hear that Rachel could facilitate such a life-changing experience for you.

It's wonderful to know that you're enjoying your new home.

Warm Regards,
The Heylo Team

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