I have bought, staircased and am now selling with Heylo and nearly at completion, I'm in a good position to write an honest review. I have found Heylo very easy to deal with through my ti... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Selling my Heylo home so far has been unbelievably stressful, exacerbated by their solicitor’s delays. My solicitor first requested the appropriate forms from Heylo on 16th September and bo... Mehr ansehen
Unternehmen hat geantwortet
I wanted to leave a review to recognise the outstanding service I received from Ayisha Mirza, a Housing Officer at Heylo Housing. Moving home can be stressful, especially when you find yourself having... Mehr ansehen
Unternehmen hat geantwortet
I have had a positive experience with Heylo, especially the Resales and Staircasing team. This was a particularly difficult purchase that went on forever, but I was never forgotten by Saba... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
heylo works in partnership with national, regional and local housebuilders, as well as local authorities, estate agents and wider stake holders to deliver Shared Ownership. heylo’s Shared Ownership solutions bring owning a home within reach for millions of previously excluded potential buyers.
Kontaktinformationen
Level 2, 55 St Paul's Street , LS1 2TE, Leeds, Vereinigtes Königreich
- 020 3744 0415
- info@heylohousing.com
- www.heylohousing.com
4,1
Gut
1409 Bewertungen
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6 positive years
I was a shared ownership owner of a small home with Heylo for around 6 years. I’ve nothing but positive feedback for this experience. During the sale process I was grateful and impressed by the service provided by Natasha M who was supportive, informative and always reliable, thank you!
11. September 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Steve,
We can’t thank you enough for leaving us this wonderful 5* review.
We are delighted that you have been a Heylo homeowner for the last 6 years we are really grateful for the positive feedback.
Thank you for your kind comments about Natasha, we are thrilled she provided such a good service, and we will be sure to let her know.
We wish you all the best for your future.
Warm Regards
The Heylo Team
The Support through a very difficult…
The Support through a very difficult personal situation was exemplary and I can’t thank the team enough. Sabina was a true Angel and holds a dear place in my heart. The beautiful welcome gift was also such a stunning touch. Forever grateful for all the assistance. Xxxx
2. September 2024
Antwort von heylo
Dear Katherine,
Thank you for taking the time to leave this lovely review.
We are so sorry you have been through some difficulties and sincerely hope you are on the way to better things, secure and happy in your new home.
Your words are lovely, and we will be sure to pass these on to Sabina, we know she was happy to help you though the process and will be touched to know your comments.
You’re so welcome for the gift, we’re glad you liked it and we wish you many years of happiness in your new home.
All the best,
The Heylo Team.
It has been a flawless process with Heylo
It has been a flawless process with Heylo/ Home Reach from start to finish. They have always been super helpful, answered all of my questions and accommodated for me where necessary. I have just completed but so far I can’t fault the process. Based on the service so far, I wouldn’t hesitate to use Heylo/ Home Reach again.
27. August 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Shan,
Thank you so much for taking the time to leave this fabulous 5* review.
We are thrilled to read you found our process flawless and we have provided helpful support. This is really important to us as we always strive for the best customer service.
We are also can’t thank you enough for your commitment.
Wishing you all the best for the future.
The Heylo Team
Genuinely impressed with Heylo’s service and attention to detail.
While I know it’s not a one-way transaction and it’s in Heylo’s interest to receive money for its properties, I really did feel that Heylo was genuinely supportive and backing us from the start. The information they send is comprehensive but clearly worded; open and honest throughout. As soon as we suggested an ideal completion date they repeatedly made sure things happened their end to meet that date. Without them, we wouldn’t now be superbly happy in our forever home. Then sending us a bag of really nice goodies once we had already moved in was a really nice touch.
18. August 2024
Antwort von heylo
Dear Ms Tarling,
Thanks so much for taking the time to leave this brilliant 5* review. All feedback is really important to us, so we are delighted to read that you felt supported through your journey.
We aim to provide the best service we can, so we are thrilled that you found our information comprehensive and clear to understand.
We know moving can be stressful, so it is great that we were able to complete on the date best suited to your needs.
We hope you enjoyed your welcome treats and are happily settling into your lovely new home.
Wishing you all the best.
The Heylo Team
Excellent service and fantastic…
Excellent service and fantastic friendly service. Would definitely recommend
14. August 2024
Antwort von heylo
Dear Ms Sleight,
We can’t thank you enough for leaving this lovely 5* review.
Customer service is so important to us, so we are thrilled you found us to be excellent.
Thank you so much for recommending us to family and friends.
Wishing you the best in your lovely new home.
The Heylo Team
Antwort von heylo
Hey there,
Thank you so much for this wonderful 5* review.
As our customers are at the heart of all we do, we are delighted you found the team to be supportive during your purchase.
We hope you are settling in well to your new home and wish you all the best.
The Heylo Team
Rachel is a star and 5 stars is not enough…
It was quite a stressful time but Rachel has been absolutely amazing. I feel that she has worked so hard to get the completion. She has kept me in touch every step of the way. She has a great sense of humour which has been much needed. Thank you Haylo and Rachel. So happy.
9. August 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Claire
Thank you for leaving this 5* review. Reviews are so important to us, so we appreciate you taking the time.
We take all feedback seriously and we are sorry to read that you had a stressful time. We appreciate buying and selling homes can sometimes come with its challenges.
We are so glad however, that Rachel was amazing and kept you informed through the process. We will be sure to pass on your kind words to her and let her know to keep up the good work.
We hope now you are settling in well, if you need us for anything, do not hesitate to contact us at portfolio@heylohousing.com.
Kind Regards
The Heylo Team
Excellent From Start To Finish
Ewan at Heylo has kept me in the loop from start to finish and I would not hesitate to recommend them to anyone!
7. August 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Mrs D
Thank you so much for taking the time to leave us this brilliant 5* review. We are thrilled Ewan has been helpful and we will be delighted to pass on your kind words to him.
Recommendations are so important to us so we cannot thank you enough for recommending us to others.
Wishing you all the best in your lovely new home.
Kind Regards
The Heylo Team
Stay away from Shared Ownership
As a single parent I purchased a shared ownership property as a way to help me onto the property ladder. Due to financial difficulties, I am needing to sell. I accepted an offer on the property in January and due to issues caused by Heylo solicitors ie, not registering the property at land registry and missing legal information on documents have 8 months later been unable to complete on the sale.
These issues have been highlighted to the relevant parties and neither have taken responsibility to fix them.
I feel this is the hidden catch with shared ownership, you are unable to sell when need to.
What should be a simple sale has caused nothing but stress, anxiety and financial difficulties.
This sale has gone on now since January and has therefore put me further into financial difficulties.
I feel Heylo are preventing me from being able to sell the property and are not prepared to fix the issues they have caused.
I appreciate the response however these issues are still ongoing and have not be resolved. Penningtons where the acting solicitors when I purchased the property and caused numerous issues. These issues have came to light now that I am trying to sell the property. Penningtons have been notified of the issues and have not been forth coming in resolving them. They are not prepared to take responsibility or meet my solicitor in the middle to get this resolved.
Yes this has been handed over to the manager, however he is leaving the company today and no one senior has taken over.
This is going to cause a total chain collapse and leave me and my children with nowhere to live.
The stress this is causing has made me ill, and having a huge detrimental effect on my physical and mental health.
29. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Lucy,
Thank you for taking the time to leave this review, feedback is very important to us and while it is regrettable you have had a bad experience, we value you bringing this to our attention.
We understand our Head of Resale is involved with this and is working with yourself and the solicitors to rectify this problem as swiftly as possible allowing you to progress with your sale.
We appreciate this is a very frustrating time for you and we are sorry you are facing difficulty. We will continue to be proactive in resolving this issue.
Kind Regards
The Heylo Team
Ewa Skrzynska is brilliant
Ewa Skrzynska is a credit and massive asset to a otherwise poor company. She is totally wasted at heylo as she's different class.
Short story heylo kindly bought our new house "before we did" and added over £11,000 to the asking price. Barretts knew nothing about it apparently "nothing to see" attitude. We only found out when we came to sell the house. Back to the star 🌟 anyway Ewa Skrzynska is super helpful, super efficient and superb at communications. Thank you Ewa for everything 🙏 ❤️
26. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Brian,
Thank you for taking the time to leave this 5* review. All feedback is important to us and while we are disappointed to have fallen short of your expectations, we thank you for your comments. We will use the feedback to help us improve our services.
We are delighted however that you found Ewa to have provided excellent customer service through her helpfulness and superb communicative skills. We will be sure to pass on your kind words to her and let her know to keep up the excellent work.
We wish you all the best for your future.
Kind Regards
The Heylo Team
Very helpful and explained everything…
Very helpful and explained everything as we went along, helped us to be able to get the house we wanted. Very good service all the way through
10. Juli 2024
Antwort von heylo
Dear Peter,
Thanks so much for this fab 5* review. We are delighted that the team provided a good service and that our scheme enabled you to purchase your dream home.
We hope you’re settling in well.
Kind Regards
The Heylo Team
On benefits our dream come true
It gave us the opportunity to purchase a lovely home in an envious location everything went smoothly
10. Juli 2024
Antwort von heylo
Dear Loraine,
Thank you for taking the time to leave this lovely 5* review.
We are delighted to read your comments and are thrilled to have been able to help your dream home become a reality.
We hope you’re settling in well and wish you the best.
Warm Regards
The Heylo Team
It was a simple smooth process
It was a simple smooth process. Hoping to have a nice time
3. Juli 2024
Antwort von heylo
Dear Neeha,
Thanks for this fab review.
We are delighted you found our process simple and smooth. We hope you’re loving your new home.
Kind Regards
The Heylo Team
Happy Ending.
heylo have been fantastic in helping us with a property purchase, their team supported us every step of the way on a formidable journey. Thank you so much for a happy ending.
2. Juli 2024
Antwort von heylo
Dear Colin,
We can’t thank you enough for this wonderful 5* review.
We are thrilled that you found us to be fantastic and that you were supported.
It is a pleasure to have provided you with a happy ending.
Wishing you all the best in your new home.
Best Regards
The Heylo Team
Great turn around times with…
Great turn around times with information and documents.
Documents easy to understand and process too.
Really good Admin team.
3. Juli 2024
Antwort von heylo
Hi there.
Thank you for this fantastic 5* review.
We appreciate all feedback, and it is great to read that our documents and process were easy to understand.
We will be delighted to pass on your comments to our admin team.
Wishing you all the best.
The Heylo Team
Antwort von heylo
Hi Qaisar,
Thanks for leaving this great review. We value all feedback, so this is really appreciated. We are pleased you found the process easy to use and hope you’re settling well to your new home.
Best Regards
The Heylo Team
So Far So Good!
We purchased a shared ownership property with Heylo and having heard horror stories of the process from others I was pretty apprehensive. Thankfully we found the process to be relatively straightforward- a few forms but not too much time was taken up with them, and everything dealt with efficiently via email.
28. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Hi Jade,
Thank you for taking the time to leave this 5* review. We are so pleased that you chose Home Reach to achieve your lovely new home.
Feedback is really important to us and we are grateful that despite having heard bad reviews, we were able to provide a great service so far.
We would be interested to learn more about your experience as we are always looking for ways to improve our customer’s experience. Please feel free to email portfolio@heylohousing.com
Wishing you much happiness in your new home.
The Heylo Team.
Made it a easy and smooth process
5. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Imrita,
Thank you for taking the time to leave this brilliant 5* review.
Our customer journey is really important to us, so we are so pleased you found the process easy and smooth.
Wishing you all the best in your new Heylo Home.
The Heylo Team
Working with Heylo
Part of our role as a mortgage broker is ensuring our clients have a great customer journey. When our clients buy a Shared Ownership property a further tier of involvement is added in that of the Shared Scheme requirements and processes. I regularly work with Ewan Keenan at Heylo (Home Reach) and must commend him on his attitude and the level of service he affords our clients. Nothing is ever too much trouble and you can always be assured of a speedy response. Buying a home can be quite stressful, working with Ewan makes things run smoothly and efficiently and helps eliminate some of those stresses.
5. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Mark,
Thank you so much for taking the time to leave this fantastic 5* review.
It is great to work with 3rd party brokers such as yourself who understand the process and can assist in providing excellent customer service to our customers.
Ewan always goes the extra mile, so it is wonderful to read your lovely comments. We will ensure we pass on your kind words to him.
Thanks again and we look forward to working with you again soon.
The Heylo Team
Thanks you for the exceptional service…
Thanks you for the exceptional service and help with my move
28. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear John,
Thanks so much for taking the time to leave this great review.
We are delighted to have provided exceptional service for you. Our customer journey is so important to us, so we are happy you’re happy.
We hope you are settling in well to your new home and wishing you all the best.
The Heylo Team
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