Just bought some bedroom furniture from Housing Units Furniture Store in Manchester. The Sales Representative, Janet, was extremely helpful and took her time to explain everything clearly. Janet... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Fab friendly service from Janet 1683 this afternoon, Nothing was too much trouble. We were only window Shopping with a view to buy in a couple of months but really liked the bed and the Housing Unit... Mehr ansehen
Lovely staff & great customer service from Paul & Joe! At no fault of their own, of course, our dining table arrived unexpectedly on a day we did not arrange, I mentioned this upon arrival and they we... Mehr ansehen
Unternehmen hat geantwortet
Unfortunately everything that could go wrong with the order went wrong. The staff were so helpful and kind but something in the system meant that my order was delivered to my billing address not the s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Möbelgeschäft
- Bettenfachgeschäft
- Schlafzimmermöbelgeschäft
- Gartenmöbelgeschäft
- Haushaltswarengeschäft
- Sofageschäft
Vom Unternehmen geschrieben
If you really want to make a statement with your home, we’re the home department store for you. We’ve got absolutely everything you could imagine for your home under one roof. From sofas and beds, to dining and garden, high-end design to great value ranges, each with a specialist team on-hand to help. Our range of styles take inspiration from trends around the globe, ready to be made a reality in your home. Ask our expert teams about the surprising story each piece of furniture has to tell – from reclaimed charm, to sustainable magic, to expert craftsmanship. We’re a proud, family-run business, with a reputation built on truly personal service since 1947. Celebrating 75 years of home, we cherish our reputation for outstanding personable customer service at every point you connect with us. Simply visit us in-store or shop online and our team will help you curate your perfect room. We're proud to welcome you into our home every day.
Kontaktinformationen
Wickentree Lane, M35 9BA, Failsworth, Vereinigtes Königreich
- 0161 681 5678
- enquiries@housingunits.co.uk
- www.housingunits.co.uk
4,4
Hervorragend
6563 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 78 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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All the staff we came in contact with…
All the staff we came in contact with were very helpful and polite. The goods were delivered by Lee and David who arrived on time. They brought everything into the house and showed great respect for our new flooring. Second to none and extremely pleasant. Thank you both.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
Thank you, Valerie for your fantastic review! We're thrilled to hear that our team provided you with excellent service and that Lee and David made your delivery experience smooth and respectful. We appreciate your kind words and look forward to seeing you again!
Kind Regards
Team HU
What a beautiful table!
The choice in the showroom of dining tables was excellent. We were loooking for something very specific and we found it. The salesman was most helpful. The delivery guys Lee and David were great, they cheerfully built the table and showed me how to operate it and look after it. Great experience!
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
Thank you, Paul! We're thrilled to hear you found the perfect dining table and had such a positive experience with our team. It's great to know that Lee and David made the delivery process enjoyable for you. We appreciate your feedback!
Kind regards,
Team HU.
Not FREE delivery
Not FREE delivery! Just travelled from New Mills to HU in Oldham to look at some dining chairs ( Tamara ) @£159.00 each I asked for 4 then was told it would be £117.00 delivery eventhough the website states free delivery.
Assistant didnt give two hoots will not be returning REPLY
I WAS QUOTED £117.00 FOR DELIVERY
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
Hi,
Thank you for your feedback. We’re sorry to hear about your experience during your visit today.
We would like to clarify that the delivery options available online can differ from those offered in-store. The Tamara dining chairs you were interested in are available to purchase online, where customers can choose either DPD delivery for £29 or collect free of charge from our Distribution Centre, located 2 minutes drive from the store.
Free delivery, as advertised online, applies to smaller items and not furniture pieces such as dining chairs, which require a specialist delivery service.
We apologise if this was not clearly explained during your visit and for any frustration caused. We appreciate you taking the time to share your comments and will ensure your feedback is passed on to the relevant team.
Kind regards
Team HU
Lee and Dave - Great work.
Lee and Dave were efficient when delivering and fitting my new sofa and chairs. They were pleasant to speak to and left the room tidy. All packaging was removed.
Great job gents.
Thank you. 🙂👍
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
Thank you for your wonderful feedback, Steve! We're thrilled to hear that Lee and Dave provided efficient service and left everything tidy. Your satisfaction means a lot to us. We appreciate your support and look forward to seeing you again!
Kind Regards
Team HU
Great sofa service first class
Had our sofa delivered today kept us updated on time of arrival.
Very nice chaps Lee and David who told us to sit back relax let us do what we do best - delivered straight into the house and all packaging taken away.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
Thank you for your fantastic review, Bev! We're thrilled to hear that Lee and David provided you with a smooth delivery experience. Your satisfaction is our priority, and we appreciate your kind words.
Kind Regards
Team HU
EXCELLENT SERVICE
All the service from store to delivery is excellent! Friendly staff that can’t do enough for you. Lunch in the restaurant is also superb. Well done housing units staff 🎉
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
Thank you, Claire! We're thrilled to hear you had such a positive experience with our team and enjoyed your lunch. Your kind words motivate us to keep delivering excellent service. We appreciate your support!
Kind Regards
Team HU
Delivery of 2 x Leather Hardy sofas by Chris & Sean
Today 3/6/26 we had 2 x Leather Hardy sofas delivered. The size of the items made getting through our front door & vestibule a challenge. I would like to sincerely thank both Chris & Sean (our delivery guys) for the professional & friendly way they resolved the difficulty. Our two sofas are now in our lounge & they are outstanding. And extremely comfortable.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
Thank you, Ian, for your fantastic review! We're thrilled to hear that Chris and Sean provided the exceptional service we strive for and that you're enjoying your new sofas. Your satisfaction means the world to us!
Kind Regards
Team HU
BEWARE OF USING HOUSING UNITS TO BUY GOODS
DO NOT USE THIS COMPANY IN FACT AS I HAVE SAID BELOW "NO CUSTOMER CARE IF FAULTY" - I HAVE JUST READ SEVERAL OTHER CUSTOMERS REVIEWS STATING NO CUSTOMER CARE IF FAULTY ....
I purchased a Medina display cabinet which retails at £2200. I have spent thousands of pounds over the last few years with H U. Although I purchased as a display item it was inspected by me and a furniture manager and there was only a small scratch on the wood and it cost me £629
Because I thought I was moving when I have purchased all my Medina furniture I have kept it all in boxes. The Medina unit was covered in plastic. Unfortunately the house move fell through. As I intend to move I have still kept everything covered.
Last Tuesday 26/5/26 I was in the garden when I heard loud bangs and discovered the glass coming out of the cabinet. I had had this 2 years and 3 months.
I spoke to H U a Customer Care Manager (Steve) who basically said you have had it over 12 months so cant do anything, company policy. This is ridiculous there was obviously a fault with the glass! All Steve could say was sorry, he couldnt have cared less, not a sorry bone in his body
SO IF YOU BUY GOODS FROM THIS COMPANY THEY WILL DO NOTHING IF PURCHASED LONGER THAN 12 MONTHS.
They havent offered to come and look at it. What if the glass had come out when a person or animal was around it! It is now costing me £900 to replace!They have also confirmed that they would have been a fault with the glass
Housing units need to spend less money on doormen,vans advertising the firm and delivery mens uniforms etc and put more into customer care!
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
Dear Mrs Wright,
We are disappointed to read that you are dissatisfied with our decision.
It is important to clarify that the cabinet in question was purchased as a clearance display item at a substantially reduced price. Before purchase, the item was inspected and accepted with a known cosmetic mark, which was reflected in the discounted selling price.
The cabinet had been in your possession for over two years before this incident occurred, during which time no concerns or faults were reported. Given the length of time that had elapsed since purchase, and the fact that the item had remained stored at your property throughout that period, we were unable to conclude that the glass failure was the result of an inherent manufacturing defect.
Whilst we appreciate how disappointing and frustrating this situation must have been, we cannot accept responsibility for glass breakage occurring more than two years after delivery, where there is no evidence of a product fault. For this reason, we were unable to offer a replacement cabinet or replacement glass.
Your case was reviewed thoroughly by our Customer Care team, and the responses provided were agreed upon following a full assessment of the information available. Whilst we respect your right to disagree with our decision, we believe the matter was considered fairly and in line with our policies.
Kind regards
Team HU
After spending £62 with delivery on a…
After spending £62 with delivery on a reed diffusser the stopper was so difficult to get off had a knife trying to prise it open the whole thing slipped onto the floor smashed to tiny pieces emailed sent pics etc then was told it’s your fault which I know it was but it was so difficult to open . I thought as a gesture of good will they may have replaced it No was the answer very disappointed .
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
Hi John,
Thank you for taking the time to share your feedback.
The stoppers used on these diffusers are intentionally designed to be a tight fit to help prevent leakage during storage and transit. However, we appreciate your comments regarding the difficulty you experienced when trying to remove the stopper, and we have passed this feedback on to the supplier for their review.
From your description and email to our Customer Care Team, we understand that the stopper was particularly difficult to remove and that, while attempting to open it using a knife, some of the fragrance leaked onto the bottle, making it slippery. Unfortunately, this caused the diffuser to slip from your hands and smash on the kitchen floor.
We are genuinely sorry for the frustration and upset this caused. Whilst we are unable to accept responsibility for accidental damage that occurs during use, customer feedback is extremely important to us and we have ensured that your comments have been shared with the supplier so they can consider whether any improvements can be made to the packaging and stopper design.
Thank you again for bringing this to our attention.
Kind Regards
Team HU
Thank you Lee & Paul for excellent…
Thank you Lee & Paul for excellent delivery service
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
We’re thrilled to hear you had an excellent experience with our delivery service, Suzanne! Lee and Paul appreciate your kind words. Your satisfaction is our priority, and we look forward to seeing you again.
Kind Regards
Team HU.
Just perfect in every way
Found the perfect sofas at an amazing price in store. Unfortunately we were in the process of moving house and had nowhere to store them. No problem at all for the staff, really helpful ladies kept me informed of stock levels and I returned 5 weeks later when I finally had the keys to order which was when I was delighted to find that they had been reduced by a further £1000.
Kept informed by delivery lady via telephone. Delivered by two smiley, happy, chatty guys in furniture bags on time and as promised. Put together in the lounge and admired by both them and us.
The sofas are fabulous quality for the price we paid and from beginning to end our experience with the staff in store, the communication with the delivery team and the delivery guys who took every care whilst handling them was exceptional.
What an absolutely perfect experience and quality of furniture bought at a fabulous price. Staff are a credit to the firm! If I could give 10 stars I would! Thanks Housing Units :-)!
26. November 2025
Antwort von Housing Units
Thank you, Vanessa, for your fantastic review! We're thrilled to hear you found the perfect sofas and had such a positive experience with our team. Your kind words about our staff and delivery service mean a lot to us. Enjoy your fabulous new furniture!
Kind Regards,
Team HU.
My dining table came with a small black…
My dining table came with a small black mark literally less than a week ago and they seem this not a fault and told me to go to the Ombudsman. Complaints team have no ounce of customer service and was not willing to help. Just said as we’re not a fault basically sod off. I’ve asked can they examine it so they can even see what I mean as let’s face it pictures are not the true thing and is 100 not part of the table as 1 random mark out of place. Will leave a review on all site to warn others of this issue, as if you also want to then return as within your rights you get charged £95 for a return 558046 already posted a review and nobody looked at this
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
Hi Jade,
Thank you for your feedback.
After reviewing the images provided, our Customer Service team advised that the small black mark shown is part of the natural finish and character of the table rather than a manufacturing fault. This assessment was also confirmed by our Quality team. We did explain that, due to the nature of the material and finish, a replacement table is likely to contain similar or potentially more noticeable markings.
We appreciate that you may not agree with this outcome and understand your frustration. Our team did advise that, should you remain unhappy with our decision, you are entitled to seek independent advice through the Furniture & Home Improvement Ombudsman or discuss the matter further with our store team.
We hope that this helps to provide some clarity.
Kind Regards
Team HU
Dave and Darren did a great job…
Dave and Darren did a great job delivering our new bed today. Thank you so much, Sally
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
We're thrilled to hear that you had a great experience with Dave and Darren during your bed delivery! Your satisfaction means a lot to us. Thank you for your kind words!
Kind Regards,
Team HU
Staff ( Janet O ) in Housing Units… and Dave and Darren delivery chaps
Staff ( Janet O ) in Housing Units store bedroom dept was very friendly and more than helpful. No rush, answered all enquiries, an infinite amount of knowledge and patience . It was a pleasure meeting and dealing with her. Nothing was too much and we did have quite a few laughs . We’ll be back Janet .
Dave & Darren who delivered the bed were second to none. Arrived on time, assembled furniture , left everything clean and tidy . Very helpful . Recommend Housing Units to everyone.
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
Thank you for sharing your wonderful experience, Margaret! We're thrilled to hear that Janet and our delivery team provided such exceptional service. We appreciate your recommendation and look forward to welcoming you back soon for more laughs and great service!
Kind Regards,
Team HU.
Great service
Great service, delayed delivery for as long as I needed, quality is great, Joe and Craig delivery men was brilliant, couldn’t fault them, highly recommend
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
Thank you, Aaron! We're thrilled to hear you had a great experience with our service and delivery team. Your recommendation means a lot to us. We look forward to seeing you again in the future!
Kind regards,
Team HU.
Great delivery service
The delivery time was communicated well in advance, as indicated with a call 30 minutes prior to confirm. Rick and Phill were polite/friendly and helpful.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
Thank you for your fantastic review, Mr. A Brown! We're thrilled to hear that our delivery team provided excellent service and clear communication. Your feedback motivates us to keep up the great work.
Kind Regards,
Team HU.
New furniture
On time and delivered by 2 thoughtful and polite gentlemen namely Lee and David
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
Thank you for your fantastic review, John! We're thrilled to hear that Lee and David provided such thoughtful service during your delivery. Your satisfaction means a lot to us, and we're here to help whenever you need.
Kind Regards
Team HU
Rick & Phill - nice guys good service
Rick & Phill were very friendly delivery men and handled packages with care & delivery was nice and prompt so was not waiting around all day. Would definitely recommend
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
Thank you for your fantastic feedback, Jodie! We're thrilled to hear that Rick and Phill provided you with friendly and prompt service. Your recommendations mean a lot to us, and we look forward to seeing you again in the future.
Kind Regards,
Team HU.
Lee and David brought in and ensembles…
Lee and David brought in and ensembles my table. Did a great job thanks guys
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
We're thrilled to hear that Lee and David provided great service while assembling your table! Thank you for sharing your experience, and we appreciate your positive feedback.
Kind Regards,
Team HU.
Efficient delivery men
Efficient delivery men, Lee and David. They took away the packaging. They put the cushions in place.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Housing Units
Thank you for your wonderful feedback, Helen! We're thrilled to hear that Lee and David provided efficient service and took care of the packaging for you. We appreciate your support and look forward to seeing you again!
Kind Regards
Team HU
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