I am not really computer literate so the only way to make an order is through a phone call I have been a regular customer for some time now and each and every time I called the staff was always ver... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered some flowers to be sent to a friend in India. I have never sent flowers overseas before so was a bit nervous because the address systems are different and a little confusing. They arrived... Mehr ansehen
Unternehmen hat geantwortet
Firstly I the online option allowed me to pick Saturday for my receiver address but then I was told that they could not deliver on this day. I stated that it would be nice to have them delivered afte... Mehr ansehen
Unternehmen hat geantwortet
I’ve ordered flowers from Interflora a few years now for Mother’s Day and birthdays internationally and they always arrived on time and fresh flowers! I love their service and quality
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Order flower delivery for all occasions from Australia's most trusted florist for local and international flower delivery. Get same day flower delivery in Australia on our range of bouquets, arrangements & hampers from only $44.50. Afterpay & zipPay av...
Kontaktinformationen
Saint Edmonds Road 4-12, 3181, Prahran, Australien
- www.interflora.com.au
3,8
Gut
208 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Highly recommended 100%
Highly recommended 100%
Tim is amazing
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
Thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience. Tim will be thrilled to know that his service made such an impression.
We truly appreciate your recommendation and look forward to helping you again in the future.
The flowers i ordered are nothing like…
The flowers i ordered are nothing like i thought they would be. Much smaller than the picture and missing some of the lighter green flowers. Even if those were out of stock they could have filled with more white ones. Very disappointing.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
Thank you for your feedback. We are sorry to hear that the arrangement you received did not meet your expectations. We understand how disappointing it can be when the flowers differ from the pictured design, particularly when key elements appear to be missing and the overall size is not what you anticipated.
We would appreciate the opportunity to investigate this further. Please email photos of the arrangement, along with your order number, to quality@interflora.com.au so our Quality Team can assess the flowers and review the matter with the fulfilling florist.
Thank you for bringing this to our attention. We value your feedback and would welcome the opportunity to look into this for you.
Congratulatory flowers
The congratulatory flowers I ordered for my daughter in law were delivered same day. They were bright and cheerful and I liked the typed card.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
Thank you for your lovely feedback. We're delighted to hear that your congratulatory flowers were delivered the same day and arrived looking bright and cheerful. It's also wonderful to know that you appreciated the typed card, which helped make your gift even more special.
Thank you for choosing Interflora. We hope to help you celebrate many more special occasions in the future.
Nothing like the pictures- dreadful
The flowers received were nothing like those I’d ordered. I realise I wanted them delivered quickly, but there is no point in you having sample arrangements if the florists then put together any old thing. The flowers were not very fresh- all too far opened- and a mess. Not professional and I was not impressed- in fact I was embarrassed. Will not use you again.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
Thank you for your feedback. We are very sorry to hear that the flowers received did not meet your expectations and that the arrangement was so different from what you had ordered. We understand how disappointing and embarrassing this must have been, particularly when sending flowers as a gift.
We take concerns about flower quality and presentation very seriously. If possible, we would appreciate the opportunity to investigate this further. Please email photos of the arrangement to quality@interflora.com.au, along with your order number, so our Quality Team can assess the flowers and review the matter with the fulfilling florist.
Thank you for bringing this to our attention. We value your feedback and would welcome the opportunity to look into this for you.
We received no feedback about whether…
We received no feedback about whether the flowers were received or not.
7. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
Thank you for your feedback. We understand how important it is to know when flowers have been safely received, and we're sorry you did not receive an update on this occasion.
Delivery confirmation is available for many orders, although the process can vary depending on the local florist completing the delivery. We are continuing to work with our florist network as a priority to improve the consistency of these updates. We really appreciate you taking the time to share this with us.
Dissatisfied
While the payment side went well, I was not informed whether the flowers were ever delivered. There should be q quick email to confirm this.
31. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
Thank you for your feedback. We're pleased to hear that the ordering and payment process went smoothly. We understand how important it is to know when a gift has been delivered, and we're sorry that you didn't receive a delivery confirmation on this occasion.
Delivery confirmations are available for many of our orders, although the process can vary depending on the local florist fulfilling the delivery. We are continually working to improve the consistency of these updates across our floral network. We appreciate you taking the time to share your experience, and your comments will help us as we continue to enhance our service.
Easy peasy transaction.
Easy peasy transaction.
Made to order as described and delivered on time.
Will use again and again.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
Thank you for your lovely review. We're so pleased to hear that your ordering experience was easy and hassle-free. It's wonderful to know your flowers were made exactly as described and delivered on time. We truly appreciate your support and look forward to helping you again and again in the future.
Excellent service & Delivery
Excellent service & Delivery
Flowers were identical to the picture.
Beautiful.
Would certainly use Interflora again.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
Thank you for your wonderful feedback. We’re delighted to hear that the flowers were identical to the picture and arrived looking beautiful. It's great to know you were happy with both the service and delivery. We truly appreciate your support and look forward to helping you celebrate many more special occasions with Interflora.
The flowers delivered matched their…
The flowers delivered matched their description and arrived on time.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
Thank you for your feedback. We're delighted to hear that your flowers arrived on time and matched the description provided. We take great pride in ensuring our customers receive exactly what they expect, and we appreciate you taking the time to share your experience. We look forward to helping you celebrate life's special moments again soon.
Delivered 2 days early than specified
Paid for delivery on Mother's day but they delivered 2 days earlier than Mother's Day without any warning or advice this would happen. Then they give guff that they make every effort to deliver on correct time. Rubbish! no apology, no customer service, bad luck! Will never use them again.
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
We are very sorry to hear you were disappointed with the delivery timing of your Mother’s Day order.
For the Mother’s Day period, flexible delivery arrangements were clearly advised during the ordering process, on our website and within the order confirmation provided at the time of purchase. These terms outlined that, due to extremely high demand and limited courier availability in some areas, orders requested for Mother’s Day could be delivered between Friday and Sunday of the Mother’s Day weekend.
While we certainly understand that delivery on Friday may not have been your preferred outcome, the order was delivered within the advised delivery window communicated prior to purchase.
We do appreciate your feedback and are sorry to hear the experience left you dissatisfied.
Absolutely Appalling
I ordered flowers to be delivered 6 days in advance of placing the order. I placed the order over the phone so they have no excuse. The morning of the supposed delivery I received an email stating that unfortunately they have no local florists in that area and therefore cannot make the delivery and my money will be refunded within 1-2 days. They had virtually a weeks' notice of the delivery date and yet they notified me that morning with no time to arrange anything else. Absolutely disgusting, will NEVER deal with them again
In reply to Interflora’s response ..
Let me stress, this was NOT a Mother’s Day order. It was scheduled for 3 days after Mothers day. Nothing to do with Mother’s Day
Your email to me stated that the delivery address was outside of city limits and you do not have a florist that services this area. Surely you have some kind of data base that allows you to know your service areas. I placed the order by phone to a real person. This is just not good enough. And to think that everything is fine because you said sorry for the inconvenience, here’s your money back, is absolutely disgusting and shows a definite lack of any care factor what so ever.
You need to look into the systems you have in place so things like this don’t happen.
Not sure what you specifically want to speak about, you cannot change the outcome of your poor service or attitude but the order number attached to the email is 26-0044722#589395340
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
We appreciate your clarification and sincerely apologise for the disappointment caused by the cancellation of your overseas order.
You are correct that this was not a Mother’s Day delivery order. However, the period immediately following Mother’s Day still places significant operational pressure on many florists even those overseas due to backlog volumes, reduced stock availability and delivery capacity constraints flowing on from the peak trading period.
Our overseas affiliates in the US contacted us on the 14th May to advise that unfortunately our partner florist had did not reopen after the busy Mother's Day trading period despite being scheduled to re-open on your delivery date, Wednesday 13th May. Upon receiving your order, our florist unfortunately advised that the address location was outside city limits and they did not currently have a courier who serviced that area.
Orders are accepted in good faith based on the servicing availability known at the time of booking.
We completely understand your frustration that this advice was not provided until the scheduled delivery day by our US partner and sincerely apologise for the inconvenience and lack of opportunity this gave you to arrange an alternative.
Don't hold your breath for delivery!!!
Ordered before same day delivery cutoff time. Charged almost as much for the delivery as the flowers cost and still waiting for them to be delivered 4 days later. That gave AMPLE time for Interflora to contact us and let us know that it would be 4 days late. Which they did not do. Or it would have been more credible for them to refund our money and allow us to contact another business for an earlier delivery. It's just not acceptable. Also, upon seeing a photograph of the arrangement it wasn't what we had ordered either. We ordered orange tones and what was supplied was nearly all bright yellow! Pathetic - will never use this incompetent company again!
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
We’re very sorry to hear of your experience and completely understand your frustration regarding the delay to your order.
Orders placed within same day delivery cut-off times are accepted based on delivery capacity available at the time the order is placed. However, there are unfortunately occasions where unforeseen operational or courier issues can impact delivery timeframes after orders have already been accepted.
That said, we fully acknowledge that waiting several days for delivery is not the experience you were expecting, particularly after paying for same day service and delivery charges.
We sincerely apologise for the inconvenience and disappointment caused and appreciate you taking the time to provide your feedback.
With regard to the disappointment in colour please email the photo to quality@interflora.com.au and we are happy to review your concerns. Please ensure you include the order number.
So disgusted
So disgusted. They delivered my elderly mother’s flowers for mothers day 2 days earlier and have the hide the say due to terms and conditions. The lowest of the lowest 😡😡😡😡😡
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
We’re sorry to hear you were disappointed with the delivery timing of your Mother’s Day order.
We completely understand that for occasions like Mother’s Day, the delivery date is an important part of the gift experience, particularly when sending flowers to a loved one.
As outlined at the time of purchase and within our Mother’s Day delivery information, for orders requested to be delivered on Mother’s Day Sunday 10th May, we make every effort to deliver on that Sunday. However, due to the extremely high volume of orders handled during this peak period, we reserve the right to deliver orders between Friday and Sunday of the Mother’s Day weekend to help ensure gifts arrive in time for the occasion. Weekend delivery services are also not available in all locations.
While your order was delivered within the stated delivery window, we do appreciate that an earlier delivery may not have aligned with your expectations, and we understand your frustration.
We appreciate your feedback and are sorry the experience left you feeling disappointed.
Unreliable
I ordered flowers online for a funeral.Got a call saying flowers cannot be delivered till Friday 10/4. This morning i called to follow up an email and i was told that flowers cannot be sent till Monday 13th. If i wouldnt have called i would have never known. I got a lousy excuse that the delivery person left. I called the Florist overseas only to find out that the delivery person did not quit. This is not the first time Interflora has stuffed up and i am sure it wont be the last.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
We’re truly sorry to hear about your experience, especially given the sensitive nature of ordering flowers for a funeral. This is not the level of service we aim to provide, and we understand how important timely communication and delivery are in moments like these.
We sincerely apologise for the conflicting information you received and for not proactively updating you. We can appreciate how frustrating and disappointing this must have been, particularly when you had to follow up yourself.
Your feedback is being taken seriously, and we are reviewing what happened with the relevant teams to ensure better communication and accountability moving forward.
We would really like the opportunity to look into your order further and make things right. If you’re open to it, please reach out to us directly with your order details so we can assist you personally.
Again, we’re very sorry for the distress caused.
absolutely awful
absolutely awful
order flowers for friends Funeral, only to find some hours before the event via email they couldn't complete order. Why not phone me and have an alternative??? Left without being represented. Will never use this company again,NEVER.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
We’re truly sorry for the distress this caused—especially given the circumstances of your order. We understand how important it was for you to be represented at your friend’s funeral, and we regret that we let you down at such a sensitive time.
You’re absolutely right to expect more proactive communication. We should have contacted you directly by phone and offered alternative options, rather than relying solely on email. That’s not the level of care we aim to provide.
We would really appreciate the opportunity to make this right, if you’re open to it. Please reach out to us at customerservice@interflora.com.au so we can personally follow this up and address your experience.
Again, we’re very sorry for the disappointment and inconvenience caused.
Still no flowers for grieving family
Still no flowers for grieving family been 6 days waiting
15. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
Hi Kevin, we’re very sorry to hear about your experience and the delay you encountered with your order, especially given the circumstances at the time.
We sincerely apologise that we did not meet expectations on this occasion. This is not the level of service we aim to provide.
We would still like the opportunity to look into what happened and follow this up for you. If you’re willing, please contact us at customerservice@interflora.com.au with your order details so we can investigate further.
Basically a scam
Ordered flowers for my partner for valentines, never arrived. Tried calling but they are too busy and have closed their phones for a fortnight.
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
We’re very sorry to hear that your Valentine’s Day order didn’t arrive and that you had difficulty reaching us. We understand how disappointing this would have been.
This is certainly not the level of service we aim to provide, particularly during such an important occasion. We would like to investigate what happened and ensure this is followed up properly.
Please contact us at customerservice@interflora.com.au with your order details, if you haven't already so we can look into this for you as a priority.
Awful
Awful - I ordered flowers for my friend with a bottle of champagne spending over $300aud. The flowers that showed up looked cheap and nothing like what I selected, the champagne did not arrive and to top it off the message in the card was wrong and my name was spelled incorrectly. Really not happy. I wish I used a different company - it seems easier as I lived overseas but never again I will only use a local place from now on.
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
We’re very sorry to hear about your experience and that your order did not meet expectations, particularly given the value and importance of the occasion.
We sincerely apologise for the issues you’ve described, including the product received, the missing item, and the error with the card message. This is not the level of quality or service we aim to provide.
We would really like the opportunity to investigate what happened and follow this up properly with you. Please contact us at customerservice@interflora.com.au with your order details so we can look into this further.
Despite all the terrible reviews
Despite all the terrible reviews, the boquet actually came in the morning, fresh flowers and really pretty. Ive seen the bad reviews after i bought them so i was kinda scared but they didnt disappoint! My girl loves them and im really happy i did not get scammed
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
Thank you so much for your kind review. We’re really pleased to hear your bouquet arrived fresh and that your partner loved them.
We understand there can sometimes be mixed feedback, so it means a lot that you chose to share your experience. We truly appreciate your support.
I had a terrible experience with this…
I had a terrible experience with this business. I ordered flowers for my niece and received a confirmation email, so I expected the delivery to go ahead as promised.
After waiting nearly 20 hours, my order was suddenly cancelled without proper explanation. To make matters worse, I have still not received a refund.
This was extremely disappointing and unprofessional. I would not recommend this service to anyone.Extremely unprofessional.
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Interflora Australia
We are very sorry to hear about your experience and that your order was cancelled after confirmation, as well as the delay in receiving your refund.
We understand how frustrating and disappointing this would have been, and we sincerely apologise for the inconvenience caused.
We would like to look into this for you as a priority and ensure this is resolved. Please contact us at customerservice@interflora.com.au
with your order details so we can follow this up and assist you further.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.