Very helpful staff they don't grab you as soon ad you walk through the door which is a big plus for me. Kevin our salesman made very good and made buying a sofa a very pleasant experience. No long wa... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Incredible experience with JJ. From start to finish...the most professional companies I have met. Outstanding customer service with top products at bargain prices to boot. Special praise to the deli... Mehr ansehen
I was a little remiss on my review of joseph james and i apologise fir missing out the most important person who was kevin who actually took us through the process of buying our 2 lovely sofas which w... Mehr ansehen
I’m always dubious when ordering online as obviously you can’t see/feel the item/material. After exchanging some messages with the very helpful staff, I decided to risk purchasing the sofa! It... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We are not a typical furniture store. In fact, we do virtually everything differently. We receive and process clearance stock from traditional retailers. Retailers send us clearance stock for many reasons. We receive photography samples, end-of-line stock, cancelled orders. This stock is sorted, quality checked, photographed and uploaded to our website. As our name suggests, we were founded in 2019 by Joseph and James. After leaving school at 18, they launched the company from a dilapidated basement unit in a Stockport mill with just 5 sofas. The popularity of their discounted branded sofas and rapid delivery model facilitated strong growth. Joseph and James have always sought to do things differently from the incumbent outlets. This began by being the first furniture outlet to host a website which showed their live stock and was available to be ordered immediately by customers. Joseph and James don't wish to be just another furniture outlet, they want to be the biggest furniture outlet. They want to have a nationwide presence of large showrooms which offer a unique furniture shopping experience.
Kontaktinformationen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 23 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Had a great sofa searching experience…
Had a great sofa searching experience at Warrington and Laura was fabulous. We came out with something totally different to what we went in for but love it to pieces. Thank you Laura for being really helpful and not pushy. Felt very comfortable with no pressure to buy. We went home to check measurements and then paid and arranged delivery over the phone. Thanks again Joseph James. 5 stars ***** Jeanette and Rob
purchased a sofa today
purchased a sofa today, Peter from the St Helens store was very helpful and well informed.
i would recommend visiting the store for your next purchase of beds/sofas/tables.
Hi just bought a sofa from ,the store…
Hi just bought a sofa from ,the store in st helens, we're a great lad called Peter looked after us ,didn't put us under any pressure, let us look around at our own leisure until we were comfortable in what we were purchasing x
Had my sofas delivered today and can I…
Had my sofas delivered today and can I just say that Keith the driver and his 2 lads were amazing, smile on their faces and nothing was too much trouble and even took my old sofas away as well. Lovely guys and a pleasure to meet them.
Laura was AMAZING!
Laura was AMAZING! Couldn’t do enough for us and answered every question I threw at her. Very helpful and patient. Store in Warrington well laid out and great range of sofas.
Sarah was amazing
Sarah was amazing, helped us pick the perfect recliner chair! Thank you so much!
Delivery
The couch arrived and I’m happy with it.
Only down fall I was told it was a two man lift
when the guy arrived to bring my sofa into
the house the other person was a woman.
I live on my own and there was no way I could have
helped to lift the couch thank goodness my brother
and his friends were here to help
Wow,well impressed
Wow, what a service 1st class
Staff are very helpful on WhatsApp,
Delivery drivers,so friendly and helpful
Great prices and service.
Free delivery 🚚
Excellent hospitality .
We got good welcome from Sarah. She is a good listener. Took her time to make us feel satisfied. The company has good quality furniture to choose from. Keep it up.
Simba 5700 mattress
After an exhausting search for a mattress I spotted this one online. Bought it, received a phone call about delivery. Booked a slot. It was delivered, unpacked ready to go. First night last night and I didn’t get up until 11am. Great service.
Excellent after sales service
Excellent after sales service. Excellent choice of delivery slots. Excellent delivery in which I was called to let me know when my sofa bed would be delivered. More importantly I am delighted with my sofa bed which is excellent quality. I couldn’t be more pleased with my purchase and will definitely shop again.
Delivery date changed last minute but…
Delivery date changed last minute but otherwise good service
It was great!!
It was great! Really great customer service and really easy to choose what goods we were after.
My mum bought a sofa from James in St…
My mum bought a sofa from James in St Helens and his service was amazing. The sofa has been delivered and I’m so happy with it! I will definitely be visiting again.
Great service
Great service , bought over the phone , delivered on the day stated , text day before with time slot , lovely delivery men phoned 20 mins before arriving , even carried it upstairs and removed packaging all with a smile thanks Kieth from elliot and co and Martin from Joseph James 5/5 🤩
Excellent service
Excellent service, thankyou Sarah R for you speedy service from start to finsh
Great sofa great price
Great sofa great price, good communication, sofa delivered quickly and well packaged.
Defected and secondhand goods and not honourable people
Basically I feel very disappointed and I feel they are bullies. Refuse to give my money back when I cancelled the order. Won’t answer the phone or when I message they sometimes get back to you. So I be honest with you all there products are defected and secondhand goods. They won’t give your money back. Bought on line says 14 day money back. They will not give you your money back proper cowboys. Going to court over it
Sarah R was absolutely incredible
Sarah R was absolutely incredible, bought an amazing table and she couldn’t have been better
Genuine 5 ⭐ experience. Highly recommend ❤️
I just wanted to say a huge thank you to everyone at Joseph James Furniture! We absolutely love our new sofa and footstool—they’re beautifully made, incredibly comfortable, and have completely transformed our room.
From start to finish, the customer service was outstanding. The team kept us well informed, and delivery was smooth, professional, and right on time. It was a seamless experience and so refreshing to receive such great service.
A genuine 5⭐ experience. I wouldn’t hesitate to order again and will definitely be recommending Joseph James Furniture to friends and family. Thank you! ❤️
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