Kloeber - Made To Measure Windows and Doors Bewertungen 

From start to finish, I cannot fault the service.

Nick Fogg was on hand to talk to and/or email and delivery dates that were promised were honoured.

Even when second sets of keys for the windows were requested, they were delivered to me the next day!

Recommend highly and will use again.

A huge “thank you” to Dom and Nathan for a smooth and efficient installation, the new windows and bifold doors look amazing and the kitchen feels so warm and bright! Praise too for the other members of the Kloeber team (Nick, Jaeger, Toby and Kerry) who were always helpful, patient and cheerful!

My house looks absolutely fantastic now I have my superb Kloeber front door. Many, many thanks to Daniel (Sales) for his time, support and understanding of our needs. Also thank you to Jaeger (Logistics) for his planning, advice and organisation. Everything went smoothly. A special mention to the fitters, Dom and Nathan for their festidiousness and expertise (and good humour). We are extremely happy with the result, our house looks fantastic and pulling onto the drive, I have that "wow factor" feeling.

Reiss and Zac from Kloeber came out to make some adjustments to our glazing today. Absolutely brilliant service, super helpful team and a very clean and efficient job. We've had excellent customer service from Kloeber throughout our build and their latest visit was no exception. Thank you!

Overall very pleased with our Funky Front Door. We were able to get a bespoke design for the sidelights, complete with custom etching and house name at a sensible price - something that competitors could not do. Daniel D gave great support through the design and ordering process. I would say that the hand-off to the production / fitting teams could have been better - it wasn’t personal at all and somewhat rigid and off-putting. But the installation went smoothly and we are delighted with the final result.

Tony, Sam, Matt and Mark came to install 2 doors for us last week. They were a brilliant team who worked really well together, did a fantastic job and tidied up when finished. Definitely a team to request if buying from Kloeber!
The doors are amazing quality and we love them. One thing to be aware of if you are planning to buy the Uberfront Black Edition is that the glass is amazing during the day, you can see clearly out but no one can see in. Unfortunately this is not the case at night, everyone can see in so we are having to purchase a black opaque privacy screen. We tried a black screen first but whilst it made a difference you could still see us in the house. This is a real shame as we have now reduced the light in the front hallway and can no longer see out at all. Have suggested to Kloeber sales that maybe a built in blind could be thought about for the Bishopgate style like ours. We'd also be happy to trial it :-)

Purchased a Eurofold timber bi-fold as we wanted to use a local company. All worked fine until we noticed a large internal crack down the top of one of the panes of glass. The bi-folds are a year old. We contacted Kloeber who stated that the glass is not covered under warranty.

Seems like this isn't the first time, see previous review on this site. It will not allow links to be posted here.

They then quoted us £468 to deliver a replacement pane of glass and will not even quote to fit it. Given this I would seriously consider another company who's warranty will cover you on a costly repair within a short period of time of ownership!

Update
In response to Kloeber's reply this was not external damage. There is no crack on either side of the window, the crack is internal within the sealed unit coming down from the top and appeared over a cold snap. So the glass unit has failed. Kloeber's statement that it was damaged is not correct, presumably because this takes it out of their warranty and they can charge us for replacement glass. Therefore there seems to be no scenario where a glazed unit is covered under warranty.

From first point of contact with Kloeber, Charlotte in the office was very helpful and arrange for Shay and Richard to visit my house and change the handle, barrel and mend my front door. Very polite and efficient. Now I can actually use my front door :-)

Everything happened just as they said it would. Richard Coowar was very helpful during the sales process. The delivery arrived early. The delivery team were meticulous in making sure the site was ready for the installation. The installation team did their work in a day and left everything clean and tidy when they left.

Bought Bi-Folds and French doors that were supplied and fitted. The timber hadn't been seasoned properly and the moisture in the timber blew the paint after a week.
After several Months a specialist repair company made good the defective areas and had highly technical method of drying the paint on a very cold January day. A hair dryer!!
This repair lasted a Month so Kloeber opted to replace the effected areas and one door. Unfortunately on the day of install there were issues with the bi-folds, a crack in the new cil and door.
They came back to replace these.

The paint then failed on the French doors frame and instead of painting they sent two guys down to replace the frame.
Now one of the glazed units has failed with two mighty internal cracks and I've been told that glazing isn't part of the warranty.
I pointed out my rights as a consumer and been offered a supply only glazed unit.
In my view the timber product from Kloeber is not up to scratch. I've had to make good around the windows and decorate each time they've visited.
I thought I was buying some top European made product.

Only plus is the install/repair teams are nice guys.
I hate writing bad reviews, the repair guys said I've been unlucky. It certainly feels that way.

Edit* I've just read another reviewers experience who's glazing also cracked and was fobbed off by Kloeber. Something internally inside the frame must be touching the glass and leading to a stress riser. He was also told glazing isn't covered, contrary to his rights under the consumer rights act 2015.

Just had replacement locks fitted to our recently installed Custom slide doors as one of the originals was slightly faulty. Mark and Richard did an excellent job, especially as the replacement locks weren’t quite the same as the originals. They took time and care with the work to make sure everything was right, and it all functioned as it should. Thanks for your efforts guys - greatly appreciated.

Fantastic experience from the moment we walked into the showroom, to the final fitting of our beautiful front door. The quality of the door and the workmanship is second to none. The team that fitted it on the coldest day of the year so far, could not have been more polite or professional. We are delighted with every aspect of the experience and give the company, its staff and its products the highest recommendation.

I’m delighted! Brilliant job done.
Tony Mark Sam Alex and Matt

Thanks for replacing the large glazing unit and fixing the lock. You were very professional and did a fantastic job. I’m delighted with our large installation and follow up support and service provided by Kloeber. It’s been first class. 10/10

We had a replacement window delivered by Connor from Kloeber. Connor called before delivery and arrived to the house when he said he would. He quickly sorted out an issue that arose, and was polite and friendly. He definitely went above and beyond, especially as he helped carry the window upstairs. A fantastic service. Brilliant Job Connor!

KLO93750 - Super high end product, looks and feels top quality. The installation team were excellent, very professional and knowledgeable.

Firstly, to be clear, the door and frame are first class and we are very pleased. However, having problems with a handle fitting we could not fit the outside door handle and therefore we couldn’t use the fitted door as you couldn’t close it when leaving. Having emailed the problem we were promised a replacement, but this was shortly followed by a query as to what was our full address? Well it was obviously the one the door was delivered to 🙄! I confirmed the address and then waited for delivery. I called five days later and then after some time was called back to be told that a courier hadn’t been arranged and as it was late afternoon on a Friday it wouldn’t be sent until Monday, oh and could I confirm the address! On the Monday I received an email basically telling me it was my fault they didn’t send it as I hadn’t told them my full address to which I responded look at your records as it’s all fully documented from the information I gave a week ago. For over a week we had been unable to use our £4k front door, which included an outrageous charge of £235 for delivery(!), but traipse around the garden to use the back door, nobody called from Kloeber to inform us the items were on their way or even to apologise for their lackadaisical approach to customer support! I suggest they get their act together and sort their systems out so that customers addresses are held on a company wide database.

Access, design, fitting, size, lifting... all challenges on our barn renovation.
So we trusted it all to Kloeber and I'm incredibly pleased and relieved we did. Knowing that they surveyed (including bringing out the specialist lifting team), planned, discussed and carefully considered everything gave us significant peace of mind.
The team (teams on the "big windows" day) were professional, friendly and kept us fully updated, ably managed by Dom and their quality of work was very high. So a big shout out and thank you to Dom and the team: Nathan, Alex, Tony, Sam and Matt.
But everyone involved in the project has been super, including Chris in Sales, Ben the Surveyor and Jaeger the chief cat wrangler.
We're thrilled with our windows and door; they've brought our vision to life. Thanks chaps.

We have just had 2 bifold doors and 3 windows installed in a new extension. We already had a Kloeber bifold from 5 years ago and were very happy with it. Consequently, we went with Kloeber again. The oak doors and windows are very well made and the fitting team of Rees, Alex and Zac did a great installation finished very neatly.

Just had our windows and doors installed by Kloeber. We're really happy with the install. Richard and Shay were professional and paid great attention to detail. They managed to work around any alignment issues we had with the existing openings, whilst explaining the process thoroughly. Would recommend.

Wow… amazing service, support and product. The installation team were outstanding…Tony, Sam and Matt were exceptional.
Thank you Nat and Michelle