Lighting Styles Ltd Bewertungen 

168
•
TrustScore 5 von 5

4,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Light fitting arrived damaged. Within half an hour of contacting Jon a new fitting was dispatched. Excellent customer service. Five Stars all the way.

Bewertet mit 5 von 5 Sternen

The company were unable to locate my original order (of several years ago) for a bathroom light with four globes but Jon pulled out all the stops to ensure I was able to reorder a matching globe shade... Mehr ansehen

Bewertet mit 5 von 5 Sternen

It was a pleasure dealing with Lighting Styles - they are professional, reliable and responsive. We required goods to be shipped to Australia. They arranged everything for us and kept us up-to-d... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Lighting Styles.co.uk - Absolutely first class company with old school hat customer service values! Nothing too much trouble. Efficient and friendly. Unfortunately the goods I ordered didn’t quite... Mehr ansehen

Unternehmensdetails

  1. Haus & Garten

Vom Unternehmen geschrieben

UK Lighting Specialist - Supplies designer lighting for house and home together with architectural and professional lighting for commercial use. Extensive lighting ranges include bathroom lighting, outdoor lighting, low energy lighting and led lighting. Lighting design tips and advice on every page


Kontaktinformationen

4,8

Hervorragend

TrustScore 5 von 5

168 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,8

Alle Bewertungen

(168)

28 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

service above and beyond

This is my second engagement with Lighting Styles. About 2 years ago I ordered a number of their super inset ceiling light converters. They were extremely patient with me when I changed the order (twice !!) because I first extended what I was doing ... and then miscounted !! The lights were delivered really quickly and I was very happy with them.
A few weeks ago one of the lights stopped working because the transformer had failed. I emailed to ask if I could buy a separate transformer and the kind person pointed out that it was still under warranty and offered to replace free of charge. For good measure they also sent some bulbs that I had also enquired about. Fantastic service, well handled and guaranteed to make me shop with them again.

17. April 2015
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant service so far!

I have been blown away this week by Lighting Styles sales and delivery service.

I ordered my lights online late on Tuesday night expecting a 4+ weeks lead-time, and they were delivered early on Thursday morning!

The delivery was really smooth and on-time too, with good communication by text and email.

I have yet to put the lights up, so I reserve judgement on the actual product until they are fitted. I'll be back to let you know what I think.

I would however recommend them for their prompt service immediately.

31. Oktober 2014
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Not very satisfactory

I ordered a light that I loved the look of, but when it arrived the colour was nowhere near that online. Lightingstyles agreed to exchange it for another colour. Three faulty lights later and out of stock products built up quite a relationship with their customer services dept. who were very helpful, but obviously there wasn't much quality control going on. The delay of a month set back my house renovations as the electrician was 'on hold', very annoying.. In the end the matter was sorted ammicably but it was a frustrating experience.

26. September 2014
Bewertung ohne vorherige Einladung
Lighting Styles Ltd-Logo

Antwort von Lighting Styles Ltd

Dear Mrs Whitlock

Thank you for your review which I believe is based more on the product than Lighting Styles as a retailer. I have checked your orders and looked at the notes against your account, I would make the following comments:

It can be difficult when choosing a product on line to gauge whether the colour is exactly what you require. A computer monitor may have its colour or contrast changed to suit the user and therefore the colour may appear different when it is seen in the flesh. This is unfortunate if you desire a certain exact colour for your renovation.

I understand you called Customer Services and asked to swap the light you had chosen for another colour. The replacement fitting was unfortunately damaged in transit, occasionally couriers will mishandle products and damages may occur. We then sent another light to you and apologised explaining what happened.

I can assure you that all our products are checked before being sent to a customer. To send goods which were faulty in any way would affect our reputation and would incur unnecessary costs.

We arranged for the manufacturer of the light to send a fitting from their warehouse to cut down on your waiting time but unfortunately you received yet another damaged light from them. We then came to the conclusion that this was a product issue and not a courier mishandling. I understand this would cause inconvenience, annoyance and potential costs. We would however always recommend that a product is received before booking an electrician, however some customers prefer to book against our advice.

A full refund was provided and it was unfortunate we were not made aware that you were unhappy with our service. We would at this time liked to have had opportunity to have resolved this issue to your satisfaction, however I understand that the faulty fitting was kept, and hopefully you have been able to make some use of this.

As a gesture of goodwill, for the inconvenience caused, we would like to offer you a discount on any future orders and hope that you will reconsider using our services on another occasion.

Bewertet mit 2 von 5 Sternen

Appalling.

I ordered a bathroom light, 11 days ago. The actual ordering part - where you enter your details and payment - was a nightmare, but I pressed on, because I'd found a light I really liked and they seemed to have a better range than anyone else.

So, 11 days later, still no light. I checked my email for the order details. No email. I double checked both email accounts and spam/junk folders. No email. So I looked up the order on PayPal and forwarded the details, asking what had happened to my order. To be fair to them, they did come back the same day and explained that the light I wanted was out of stock. They also said they didn't have any equivalents (despite 2 equivalent lights still being advertised on their website). Staggeringly, they made no mention whatsoever of the £92.69 I paid them. No explanation of how I would be refunded, nothing!

I was tempted to find another light on their site, but have now simply asked for a refund as I don't wish to waste any more time. I'm fed up that my money's been taken and my time has been wasted. I just hope that the refund will be forthcoming. Steer clear!

7. Juli 2014
Bewertung ohne vorherige Einladung
Lighting Styles Ltd-Logo

Antwort von Lighting Styles Ltd

Dear Emma

Thank you for your review.

We apologise again for the delay regarding advice following your order. The time to get in touch with you was longer than it should have been and I am sorry for the inconvenience this caused. We always endeavour to keep our website up to date but unfortunately due to high demand of some products they become unavailable before we have the chance to update.

We also tried to find an alternative product for you but were unable to find a similar finish and style. We had tried to contact you on the email you provided when you placed your order but our messages were returned with an invalid address, however you should have been called and again I apologise for this oversight.

Your account was refunded via PayPal and should you wish to order from us in future we will happily provide a discount for the problems you encountered.

Bewertet mit 5 von 5 Sternen

Such good aftercare/customer service!

We bought some lights for our new kitchen, and one of the under-lights from a set of 3 didn't work. I dropped them an email saying it was faulty and could it be replaced. Within 5 minutes a representative emailed me saying I would receive another item within 2-4 days. Fantastic! Such a refreshing change for a company to turn a negative into a positive in a few words/minutes. Very happy and highly recommend!

20. Mai 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

All as expected. Thanks

I have used lightongstyles on a few occassions, each time they have been very helpful with excellent prices. Each time delivery have been very prompt. Great site, great company, great support. A1

19. April 2012
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr