ordered 19th June 3 day delivery. multiple broken promises over a month later still no mirror. Avoid had to raise dispute with bank as two refund requests have been ignored
Unternehmen hat geantwortet
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Das sagen Bewerter
Great experience with Light Mirrors. There was a bit of confusion around the delivery date initially due to a technical issue, but Joby from customer support was excellent throughout. He kept m... Mehr ansehen
Unternehmen hat geantwortet
I ordered a bespoke mirror from Light Mirrors. I was kept informed of the production and dispatch dates. Unfortunately it was damaged in transit (twice) but Joby went above and beyond to get it replac... Mehr ansehen
Unternehmen hat geantwortet
Excellent customer experience and product. Thank you, in particular, to Joby Aguilera who kept me up-to-date with the manufacture and delivery of a beautiful backlit mirror. The website was easy to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Light Mirrors, a unit of ALANNAH ROSE LTD, we provide the finest selection of illuminated bathroom mirrors, and all of our products have been designed to fit perfectly within the home. Our mirrors are expertly crafted to extremely high standards, and we only use the very latest manufacturing techniques to achieve the stunning look our products are well known for. You need look no further than Light Mirrors when you want to decorate your bathroom with beautifully illuminated mirrors.
Kontaktinformationen
Penleigh Mill Farm, Fairwood Road, BA13 3SN, Westbury, Vereinigtes Königreich
- support@lightmirrors.co.uk
- www.lightmirrors.co.uk
4,4
Hervorragend
405 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
It was a pleasure to buy my bathroom…
It was a pleasure to buy my bathroom mirrors from light mirrors, very professional service, especially Joby made sure I received my order in time and followed up to ensure I was satisfied with my purchase.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you! We're glad Joby ensured a smooth experience and that you're happy with your purchase.
Brilliant Customer Service
Alelei gave instant help and assistance from initial technical query right through to delivery. Over and above customer service. Highly recommend!
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
We're delighted Alelei could support you from start to finish. Your recommendation means a lot to us!
It was very easy to shop online
It was very easy to shop online. Lots of choice and the customer service from Joby was brilliant!
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thanks for the kind words! We're glad you found the process smooth and that Joby could assist.
We love the mirror
We love the mirror, looks great in our new bathroom. The product was delivered efficiently and our questions were dealt with quickly by Joby who was very helpful. Will buy from them again.
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
We're so happy to hear that! Thanks for your feedback and for choosing us again.
Very quick delivery
Very quick delivery. Good customer service from Alelei when I had a query. Still to hang mirror but looks good quality and would definitely shop here again.
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you! We're glad Alelei could help and that you're happy with the mirror so far.
Joby was really helpful
Joby was really helpful, my mirror was delayed but communication was fantastic and they soon sorted it ☺️
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
We're sorry for the delay but glad Joby could resolve it quickly. Thanks for your patience and kind review!
Alelei was really helpful and prompt…
Alelei was really helpful and prompt with my enquiries and even checked I was satisfied when I received the mirror. Thank you so much and the mirror is lovely and was very well packaged.great customer service.
25. August 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
We're pleased Alelei could assist and follow up. Thank you for the lovely feedback!
Superb customer service and products
Joby provided an excellent level of customer service, somthing to be honest I wasnt expecting. There was no problems from order to fitting but Joby kept checking in on my order until we were completely finished. Great service and product would recommend
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
We're glad Joby exceeded expectations and kept everything running smoothly. Thanks for recommending us!
Great service
Great service; excellent product - arrived safely and intact. Delivery was delayed but I was always kept updated by Joby, who was very responsive and helpful via email. Would definitely recommend.
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you! We're happy Joby kept you informed and that the mirror arrived safely.
When human interaction shines in an online world!
Despite some glitches with online payment,Alelei took on the order and ensured that everything went smoothly. Most of all she kept us fully informed every step of the way. Restored my faith in online purchasing by providing a human interaction. Well done!
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you for your patience. We're glad Alelei could step in and make things right.
Fantastic mirror
Fantastic mirror great quality I am so happy with my purchase.
I would definitely recommend this company a big shout out for the great communication from Alelei who assisted me throughout my purchase she is a credit to this company
5 stars ✨
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
We're thrilled you're happy with the mirror and grateful for your kind words about Alelei.
Alelei went above and beyond to get me…
Alelei went above and beyond to get me what I wanted, and followed my order all the way through to delivery. First class customer service and an excellent product as well.
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you! We're so pleased Alelei could ensure everything went smoothly for you.
Very professional customer service
Very professional customer service. Delivered on time thanks to Alelei, who managed my order speedily and in time for my electrician to install. Excellent product very pleased with the mirror, would highly recommend this company. Thanks again.
11. August 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
We're glad Alelei could coordinate everything in time for your installation. Thanks for the recommendation!
Joby was very helpful!
16. August 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you! We're happy Joby could assist and appreciate your feedback.
Joby took the time to personally deal…
Joby took the time to personally deal with my delivery query and found me a resolution within a timely manner. Joby was kind and helpful and reassured me that my order would arrive. Joby also followed up once the delivery had been successful to ensure everything was okay. Thank you Joby A.
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
We're pleased Joby could resolve things quickly and follow up. Thanks for your kind words!
Great customer service
The customer service with Light Mirrors is very good. Joby kept in contact with us from the moment we ordered all the way to getting the mirror fitted. He made sure the mirrror arrived in one piece and that the lighting worked after fitting.
11. August 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you so much for your kind words! We're thrilled to hear Joby took great care of you from start to finish. We'll be sure to pass on your praise—he’ll be delighted! Enjoy your new mirror!
Excellent Service from Joby
Joby was very friendly and went above and beyond to help us when we needed it! Joby paid careful attention to what we asked for, asked the right questions and helped us quickly by responded effieciently to emails putting in great efforts to ensure our needs were met. We appreciate their hard work in helping us. Thanks so much! Francesca and Jen
6. August 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you, Francesca and Jen!
We're so glad Joby was able to support you with such care and attention. Your kind words mean a lot, and we’ll be sure to share them with him.
Wishing you all the best!
Excellent customer service!
Joby was wonderful helping me sort out a challenge I had with my order! So thorough and kind! Thank you.
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you for the kind words! We're so pleased Joby could assist you with care and thoroughness.
Fabulous Customer Service
There was going to be a delay in my order, after communicating with Joby (total asset to this company may I add) things were sorted out to our great satisfaction.
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you! We're delighted Joby could resolve the delay and leave you satisfied—she truly is a gem on our team!
Fantastic customer service
Fantastic customer service
Joby went above and beyond to resolve a delivery issue and ensured my order arrived safely
6. August 2025
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thanks so much! We're thrilled Joby could go the extra mile to get your order delivered safely.
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