ordered 19th June 3 day delivery. multiple broken promises over a month later still no mirror. Avoid had to raise dispute with bank as two refund requests have been ignored
Unternehmen hat geantwortet
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Das sagen Bewerter
Great experience with Light Mirrors. There was a bit of confusion around the delivery date initially due to a technical issue, but Joby from customer support was excellent throughout. He kept m... Mehr ansehen
Unternehmen hat geantwortet
I ordered a bespoke mirror from Light Mirrors. I was kept informed of the production and dispatch dates. Unfortunately it was damaged in transit (twice) but Joby went above and beyond to get it replac... Mehr ansehen
Unternehmen hat geantwortet
Excellent customer experience and product. Thank you, in particular, to Joby Aguilera who kept me up-to-date with the manufacture and delivery of a beautiful backlit mirror. The website was easy to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Light Mirrors, a unit of ALANNAH ROSE LTD, we provide the finest selection of illuminated bathroom mirrors, and all of our products have been designed to fit perfectly within the home. Our mirrors are expertly crafted to extremely high standards, and we only use the very latest manufacturing techniques to achieve the stunning look our products are well known for. You need look no further than Light Mirrors when you want to decorate your bathroom with beautifully illuminated mirrors.
Kontaktinformationen
Penleigh Mill Farm, Fairwood Road, BA13 3SN, Westbury, Vereinigtes Königreich
- support@lightmirrors.co.uk
- www.lightmirrors.co.uk
4,4
Hervorragend
405 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service
Great service. We were unable to complete the order online, however Alelei helped out and we got the light quickly. Alelei Kept us up to date on progress until the light was delivered, thanks again for a great service
5. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you for your fantastic review!
We're delighted to hear that Alelei provided great service and helped you complete your order. It's wonderful to know that you received your light quickly and were kept informed throughout the process. Your satisfaction is our priority, and we appreciate your kind words.
If you need any further assistance, please don't hesitate to reach out.
Thanks again!
Joby has been absolutely fantastic
Joby has been absolutely fantastic! There was a technical issue and she has gone above and beyond to help and check in with me. Thanks so much
6. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you for your wonderful review!
We're thrilled to hear that Joby provided exceptional service and went above and beyond to assist you with the technical issue. Your satisfaction is our top priority, and it's great to know that Joby made a positive impact.
If you need any further assistance, please don't hesitate to reach out.
Thanks again for your kind words!
Fast delivery and great customer…
Fast delivery and great customer service by Alelei. Alelei was really helpful throughout the whole process.
And the mirror looks great!
29. November 2024
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our fast delivery and customer service.
Alelei will be delighted to know that their assistance made a positive impact.
Enjoy your new mirror!
Great purchasing experience led by…
Great purchasing experience led by Joby. Fantastic communication all round and the mirror is perfect.
13. November 2024
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you for your fantastic review!
We're thrilled to hear that you had a great purchasing experience with Joby and that the communication was fantastic. It's wonderful to know that your mirror is perfect. Your satisfaction is our top priority.
If you need any further assistance, please don't hesitate to reach out.
Enjoy your new mirror!
Great service
Great service. I even received a phone call from Joby to tell me the order was on its way, as well as an email, and then an email after the mirror arrived to check everything was OK.
27. November 2024
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you for your wonderful review!
We're delighted to hear that you received great service and that Joby kept you well-informed throughout the process. It's fantastic to know that you appreciated the phone call and emails. Your satisfaction is our top priority.
If you need any further assistance, please don't hesitate to reach out. Enjoy your new mirror!
Great quality product and amazing…
Great quality product and amazing customer service from Alelei. Would recommend.
27. November 2024
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you so much for your wonderful review!
We're thrilled to hear that you are pleased with the quality of our product and the customer service provided by Alelei.
Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out.
I thought a had a problem with my…
I thought a had a problem with my mirror but it was me not mounting it correctly, any contacted Light mirrors they were on the ball I mean that literally wow what a service Solomon went through with everything, and Low and behold I had mounted mirror to low for the sensor, with Solomon’s help working perfectly.
22. November 2024
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you so much for your 5-star review!
We're delighted to hear that Solomon was able to assist you effectively and resolve the issue with your mirror. It's great to know that everything is now working perfectly.
Your feedback is greatly appreciated, and we're always here to help if you need anything in the future.
Great service from Alelei at Light Mirrors!
Great service from Alelei when the original delivery didn't go to plan. Clear and concise communications throughout the whole process.
The mirror itself is well made and very easy to install - all at a very reasonable price.
19. November 2024
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you so much for your kind words and 5-star review!
We're thrilled to hear that Alelei provided great service and clear communication throughout the process. It's wonderful to know that you're happy with the quality and ease of installation of the mirror, as well as the reasonable price.
Your feedback means a lot to us, and we look forward to serving you again in the future!
Excellent mirror
Excellent mirror, great price looks fabulous on the wall
22. März 2024
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
Thank you so much for your 5-star review!
We're thrilled to hear that you are pleased with the mirror and that it looks fabulous on your wall. It's great to know you found it to be an excellent product at a great price.
Your feedback is greatly appreciated, and we look forward to serving you again in the future!
Seems very dodgy
Seems very dodgy -
Reported to my credit card company.
5. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
We apologize for any concerns you may have regarding your experience with us.
Our TrustPilot account was not accessible, contributing to the delay in our response.
Please be assured that LightMirrors.co.uk is a legitimate company, and we are committed to resolving any issues you may have encountered.
If you could provide us with more details about your order at sales@lightmirrors.co.uk, we will investigate the matter promptly and ensure it is resolved to your satisfaction.
We appreciate your patience and understanding.
Appears to be a fake site
After reading the reviews before purchasing I researched the websites address which appears fake: Address: Penleigh Mill Farm Fairwood Road, Dilton Marsh, Westbury, England, BA13 3SN.
If you look up the address it is a house, value £1.7m, and is up for sale.
Thery also seem to have another address at Enterprise House Ocean Village Southampton United Kingdom SO14 3XB?
If you call the number 01395331645 there is no answer...
I was going to buy but have now decided not too.
16. April 2024
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
We have recently faced some technical issues with our phone lines and email system, which have now been resolved. Our TrustPilot account was also not accessible, contributing to the delay in our response.
Please be assured that LightMirrors.co.uk is a legitimate company. Our registered address is Penleigh Mill Farm, Westbury, BA13 3SN. We are committed to resolving your issue promptly.
If your issue is still unresolved, kindly share the details with us at sales@lightmirrors.co.uk, and we will ensure it is addressed immediately.
We appreciate your patience and understanding.
Avoid this company at all costs
Avoid this company! This is the same company as Illuminated Mirrors and if you check their reviews they are also terrible. I assume they have so many and reviews they opened another company. Please note as well this is not a UK company even though they claim to be. Customer service is non-existent and off-shored.
I purchased a mirror which arrived broken. The packaging was awful (it looked like a child had wrapped it up). Also, the courier threw it down the side of my house (it was meant to be signed for).
I filled in a form online for a refund and for them to pick the mirror up. They emailed me asking for photos, claiming they couldn't open the one I sent online. Almost a week has gone by and it still hasn't been resolved. Each time I call they claim it is with the 'head technician' who is reviewing this very complex situation. I'm not sure how long it takes to review a photo of a broken mirror but I think this company is going for the world record! Please do not purchase anything from them - they should be shut down for lying!
27. März 2024
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
We sincerely apologize for the negative experience you have had with our company. We take all customer concerns very seriously and are committed to resolving this issue promptly.
Firstly, we want to clarify that LightMirrors.co.uk is a UK-based company, and we strive to provide the best possible service to our customers.
We have recently faced some technical issues with our phone lines and email system, which have now been resolved. Our TrustPilot account was also not accessible, contributing to the delay in our response.
We are sorry to hear about the condition in which your mirror arrived and the issues with the packaging and courier service. This is certainly not the standard we aim to uphold.
Regarding your refund and the broken mirror, we apologize for the delay in resolving this matter. The request for photos was to ensure we have all necessary information to process your claim accurately. We understand your frustration and are expediting the review process with our head technician.
Please provide any additional details or photos to sales@lightmirrors.co.uk, and we will ensure this issue is resolved as quickly as possible.
We appreciate your patience and understanding.
Lights failing, mirror corroding
The lights in the mirror started to turn yellow one by one over a few months. The mirror has also started to corrode around the edge. Looks like they use cheap electronics in the mirrors and sloppily constructed.
19. August 2023
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
We sincerely apologize for the issues you've experienced with your mirror. This is certainly not the quality we aim to provide.
We have recently faced some technical issues with our phone lines and email system, which have now been resolved. Our TrustPilot account was also not accessible, contributing to the delay in our response.
We are concerned to hear about the lights turning yellow and the corrosion around the edge. Our products are designed to meet high standards, and we regret that this was not your experience. We would like to investigate this further and find a solution for you.
Please contact us at sales@lightmirrors.co.uk with your order details and any photos of the issues.
We are committed to resolving this matter to your satisfaction.
Contact number is unobtainable.
Just to let people know that their contact telephone on website is not listed now, so that doesn't bode well. Didnt place my order because of it. I couldnt fairly mark them lower or higher, just wanted to share this information.
23. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
We apologize for any inconvenience caused by the missing contact telephone number on our website.
We have recently faced some technical issues with our phone lines and email system, which have now been resolved. Our TrustPilot account was also not accessible, contributing to the delay in our response.
We are currently updating our contact information to ensure better accessibility for our customers.
If you have any questions or need assistance, please feel free to reach out to us at sales@lightmirrors.co.uk.
We appreciate your understanding and hope to serve you in the future.
Responsive Customer Service
I bought 2 mirrors about 2 years ago. They have worked flawlessly until one of the shaving transformers failed recently. I contacted customer service who responded very quickly. I had to complete a warranty claim form, but it was very straightforward. I just wanted the spare part and had the repair done locally because of the environmental impact of having to replace an entire mirror. They sent the part I needed via courier within 48 hours. Couldn't have asked for more and still loving the mirrors.
3. Februar 2023
Bewertung ohne vorherige Einladung
A complete scam
A complete scam, they take your money and there it ends. No acknowledgement of order, no communication other than a read receipt for an email sent cancelling and requesting a refund. The name on their PayPal account does not belong to their business, when I spoke to that business it was clear that they get a lot of calls for these crooks
13. Dezember 2022
Bewertung ohne vorherige Einladung
SCAM COMPANY
SCAM COMPANY - AVOID!
I ordered a mirror several weeks ago. Money was taken from my account, but the order is 'processing'. Nobody answers emails or the phone and the voice mailbox is full. I've asked my credit card company to refund.
20. August 2022
Bewertung ohne vorherige Einladung
Suspect this is a fraudulent company
Suspect this is a fraudulent company. Exactly same experience as many below - ordered mirror w. next-day delivery, money left my acct, last I've heard from LightMirrors.co.uk. Have left phone messages, when possible (almost always get pre-recorded "This mailbox is full. Goodbye.") and several emails, but no reply, ever. Just managed miraculously to reach somebody at an alternate number I found, said she was working from home, was "just the Overflow Manager" and couldn't access order info. I asked for refund & she hung up on me. Definitely, absolutely avoid. Have formally reported as fraud/scam to my bank.
1. September 2022
Bewertung ohne vorherige Einladung
Antwort von Light Mirrors
We sincerely apologize for the inconvenience and frustration you have experienced. We understand how concerning this situation must be.
We have recently faced some technical issues with our phone lines and email system, which have now been resolved. Our TrustPilot account was also not accessible, contributing to the delay in our response.
Please be assured that LightMirrors.co.uk is a legitimate company. Our registered address is Penleigh Mill Farm, Westbury, BA13 3SN. We are committed to resolving your issue promptly.
If your issue is still unresolved, kindly share the details with us at sales@lightmirrors.co.uk, and we will ensure it is addressed immediately.
We appreciate your patience and understanding.
upon online payment
I placed an on-line order using my android upon payment stage the browser froze while refreshing the payment process was lost.
since I received no email confirmation of the order, I assumed the order didn't go through! therefore I placed another order.
I noticed two payments were taken out of my account so I chased it up by phone to customer services and specify mentioning It’s next day delivery so I don't want to end up with two mirrors, she confirmed the message will be marked URGENT, I also explained the situation followed by an email after ending the call with them. So I have written evidence.
The following day I had received a response stating the order couldn't be stopped in time, in order for them to arrange collection for refund I would have to pay £25 to insure breakage.
I don't understand how is that customer's problem the fact company failed to deliver information on time so the order doesn't leave the warehouse for next day delivery.
I sent them an email refusing to pay and saying it’s not my problem the information wasn't delivered on time.
Later on another email came through advising that they will be arranging date and time for collection. In my personal experience, I would avoid using such companies.
I would understand the circumstances if there wasn’t enough notice provided but it was discussed on phone and confirmed by email.
I am still awaiting for someone to call me. I have not heard anything back. It doesn't look like I will
12. Mai 2022
Bewertung ohne vorherige Einladung
Would definitely recommend
The mirror is very good quality and looks great in the bathroom. It was well packaged and arrived on time.
17. Dezember 2021
Bewertung ohne vorherige Einladung
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