Localphone Bewertungen 

Finally, I found a usable Skype replacement!. For the last month or so I've been using LocalPhone as the VOIP provider with the 3CX softphone on my Win10 PC. Setup could have been a bit easier, but Localphone support was excellent - mercifully free of chatbots and staffed by people who went out of their way to understand my (occasionally dumb) questions. Particular thanks go to Alan Smith and Rikki Agustin. I deposited £10 as initial credit as I have a UK bank account (you can choose USD, EUR or GBP but can't change currency after the initial deposit).
This weekend I received my first detailed statement by email: 29 UK calls since May11th, amounting to almost two and a half hours - 27 were to landlines and almost half of them were non-geographic numbers such as 0345 and 0870(even Skype was picky about those!). My account now shows a credit balance of £7.40. I need to confirm that is a "live figure" but as as it includes the the £1.50 cost of getting a virtual UK number for the caller ID I think the cost per minute is looking good. Call quality was consistently good with only one minor exception when the person being called said they heard a faint echo when speaking - I guess that's a VOIP issue because it happened with Skype to phone from time to time. Finally, For those reviewers complaining about having to provide ID, I think you will find this is a regulation set by ofcom (the UK telecoms regulator) for those registering a UK number or phone account. For the moment I am very pleased with the LocalPhone/3CX arrangement.

Attention! They gather your very valuable data and provide no service.
I gave them nearly everything: picture of my id, creditcard number, address… only to receive this in the end:

Hello Alan,
We have received an update that your end-user details have been rejected by the Legal department. Unfortunately, no further information has been provided.
Due to this, we are unable to provide you the service, so order has now been cancelled, your balance refunded, and account closed.
If there is anything else that we can assist you with, please do not hesitate to let us know.
Best regards
Rikki Agustin
Sales Manager

Just to be clear: I paid 12 € and got 10 € refunded. AND gave them all my data.

have used Locaphone for over 10 yrs until 2020 & had to use again in 2025 May to call a landline in srilanka as hospitals govt institutions use landlines . work fine got thru spoke for about 20min . thought of writing a review as its very difficult to find services to call landlines in foreign countries from uk

They asked me to send utility bills and a good quality scanned copy of my driving licence or passport.
This is the first time in Canada during last 10+ years I am being asked such documents for a credit card payment.

The security numbers, expiry date and other information (address, full name, etc.) are meant for verification and the businesses cannot ask identity documents.

They told me that the name on my account is not complete (and each of them is only one letter length). But for privacy reasons, I don't want my name being shown on my account in their profile. This is not my official government account and I don't want my full name on it.

I offered other methods of verification (my academic email, my LinkedIn profile, my Canadian phone number, etc.), but the guys are not much responsive.

This was just a hassle and wasn't worth trying.
I installed Textme, which is much easier and is FREE.

Have been a customer for many years. recently my incoming number is ringing busy to any and all calls.
Getting nowhere with customer support to get this resolved.

Absolutely awesome!

I need to call various numbers in Los Angeles from the U.K.
It's easy to establish new contacts.
The calls reach the intended party quickly.
The line quality is good.
AND IT ONLY COSTS HALF of 1p PER MINUTE!
Rarely does one find such good value.

Very unreliable, my calls were being re-routed to wrong destinations and their staff's attitude made me sure this is a just an online scam

Had used this app for years then stopped about 5 years ago. It's no longer on Google play store, the website is not responsive. They have gone downhill.

I have no confidence in this company and it looks very bad!

I have contacted Localphone with an issue with not being able to make a phone call. But after several emails, they solved the problem. Thank you

Staff used *my* calling credit to diagnose a technical problem, without my permission. They could have used my account, with their own money. But no. And when I asked why they did so, they had a mouth and closed my account. I've recommended friends to use LocalPhone, but this is a disgrace, as I've realised after this experience.

What a disgusting way to deal with your "valued" customers.

It is a scam. Paid 6 euros, requested a Danish phone no, give all my data, yet suddenly no access to my account. Avoid!

Luckily I only added 1 euro credit to try it out. Tried calling 2 UK landlines one just normal +44191 number and another +300 number and it just says Service Unavailable.

I don't think I can use the credit for anything. A total robbery!

Make sure you block any other payments from this company in case they try and take more money off your card.

I have been using localphone for several years, never really had any issues. I recently bought an incoming number which unfortunately did not work. I was unable to receive calls from local numbers. I asked for a refund, but got nowhere. It is clear to me that this company has no interest in customer service. My advice to anyone reading this review is to do yourself a favour and find an alternative company who offers a minimum level of customer service.

I have been using Localphone for over 12 years. Initially I used it as a number translation service, allowing me to dial a UK landline number (coming out of free minutes on my mobile) to dial relatives abroad (and be charged their low international dialling rates) at a time when the likes of Whatapp and Facetime calls were still to come.

More recently, since taking a full fibre broadband product, I use then to provide my VOIP landline and rent a local landline number from them for 90p per month, with calls on a pay-as-you go basis. Much, much cheaper than paying the likes of BT £20 per month just for a landline connection!

I have always found the service to be excellent. They are up front about the fact that if you top up by £10, you get charged £12 with £10 credit added to your account and then calls are debited from this credit per minute at the excluding-VAT rate. Simple for anyone who understands basic mathematics! (which some reviewers on here seem not to be able to grasp!!)

The sound quality is very good, calls connect reliably. There are the very occasional short down-times with the VOIP service but nothing on the internet has 100% up-time!

Overall, I'd highly recommend Localphone.

When you try to top up your account, they will charge your credit card immediately, but it takes several hours before they add the credit to your account. This means if you run low during a call, you’re out of luck because the top up won’t activate before you run out of credit. The SMS feature also doesn’t seem to work properly.

That being said, the call quality is decent, the rates are good, and the app is pretty good.

Fooling around customers indicates stupidity.
This localphone deduct VAT from your payment and claim a fake cost per minutes. I was told if you add one quid to your account we add another. They lied. When I paid £10 credit they removed 20% of it as VAT. This is unheard off. Are these people stupendously stupid to think all customers are naive to accept such twisted ways. It was much better to admit the actual cost per minute including the VAT they are claiming. The reduced rate they claim is not factual. In my view these people proved non trustworthy.

Once a great company. We used then for all of our overseas calls. Suddenly you couldn't make calls to China, now you can at 79p a minute!! Just not worth it anymore

Absolutely fine. Simple to use if you have half a brain. Charge up account, register your number then add numbers you want to call abroad. It gives you a separate pseudo number for each and you call directly from your own phone. A few simple steps and presto. Cheap international phone calls.

I have been a customer for several years and the service has been sketchy at best. In the last few weeks I have been unable to make local calls and despite forwarding them all the details they requested the issues were not resolved. My request for a refund of my remaining credit was refused.