Localphone Bewertungen 

I have been a customer of Localphone since 2012. I used this service to call my parents in Germany. Service was fine and I paid less than a cent per minute. In 2022, price went up to 33 cents a minute. According to Localphone this was due to Dt. Telekom's change of letting other providers make cheap phone calls. I emailed Localphone and got a quick response regarding the situation. The rep told me that Localphone is in negotiations with Dt. Telekom to obtain better rates. The rep asked me if I can hold out rather than cancel the account. I did but nothing happened in over a year. My elderly parents have passed away since and I no longer need this service. Upon my email request to refund me the balance of $23, I got a response that balances are not refunded beyond 90 days. This has truly annoyed me because had I've been told about this policy in the original email, I would have canceled the account immediately. Perhaps the intent was to string me along, so my balance would become unrefundable per Localphone's policy. This is not customer service friendly at all!
UPDATE:
I contacted the email given in the reply. Mark immediately responded. He told me that a $10 refund has been initiated to my credit card. The remainder would be refunded to my PayPal account because my cc details were apparently outdated. The $10 have already showed up on my cc. Thank you! Now waiting on PayPal credit...
2nd UPDATE:
Despite having supplied info of my PayPal account, Localphone has not refunded as promised the remaining $13.10. What I don't understand is that $10 were refunded to my (only) credit card but for the remainder was not refunded because my cc details were outdated??? So far no credit to PayPal. It was obviously an empty promise. No more response from them. Not cool at all renewing on a written promise!
UPDATE: 1/1/2024
Despite the comment to credit my Chase cc with the remainder of $13.10, I have not received anything. Frankly, if they were willing, this could have been taken care of a long time ago. What actions do I have to take to get my money back? I'm seriously considering to take this further, despite the small amount. It's now become a matter of principle for me. The promises were made in writing (email), so I think I have a good case.

UPDATE: 2/19/2024
I have patiently waited for the refund of $13.10, since my last update over a month ago, so I can close my account. The promise to run my Chase cc as sent by Mark was not fulfilled. I have my doubts that they can refuse reimbursement of paid and cleared funds after just 90 days. Had they reimbursed immediately after my review, I would have favorably adjusted the rating. At this point, I am seriously investigating to launch an official complaint and/or legal action. This is now a matter of principle for me.

FINAL UPDATE 4/21/2024:
Despite the promises to refund me to my one and only credit card nothing happened. No surprise here. I grudgingly made a last phone call to reduce the $13.10 balance, so I would at leat get something back. At 33 cent per minute it was not a bargain. Even calling from my mobile phone without a plan is only 25 cents/minute.
This development is unfortunate and could have been avoided. I was a happy customer for 10 years. I understand that regulations from countries can change. However, don't pin this on loyal customers, beg them to stay then tell them they forfeit a refund because it's outside the 90 day window. Most of all, don't make promises that you can't/won't keep .

I have sent neumorous messages that you cleared my approxm $27 that was sitting in my account. That is theft per your company called Localphone.com. Insent you my acct#n and explanation that Indidnt use your service for a long time. Why did you steal my balance that was sitting there?!! I asked for a response and Im being ignored. Stay away from this company. You will be next.!!

Update----
In response to your reply I never stated I did not want the service or that I was unwilling to provide the documents. I simply asked why you needed a copy of my passport and several proof of address and how you would handle this data/who you would provide it to. You never responded to this you simply closed my account. I never asked for a refund just what your intentions were with my data before I sent you literal copies of my passport. FYI a quick search against the ICO website shows you are not registered with them, which is a legal requirement for processing such data. This whole thing has been a bizarre waste of my time. I now have actually gone with another provider and surprisingly they haven't asked for this incredibly sensitivity information.

I'd probably avoid these people. I did try to ask them why they were asking for multiple proof of address and Passport/ID card when they aren't regulated by the correct authorities to handle that data and they couldn't give me a reason or tell me who was asking them to collect this information in the first place. I guess the silver lining is that they decided to cancel my account and refunded my money rather than answer the question 🤷‍♂️

Quite reliable and it is easy to use the auto top up feature where if balance falls under £3 it topup automatically and sends you email.
Recommended.

Worst company ever, struggling to get back my deposit that they took without adding it to my account.
Keep away from them

one more update after I got the below reply , I already contacted the support two times , and forwarded my request to you two times before writing review

Do not trust this company. Mark assisted me to retrieve back the service in May 2023. I had around USD9+ in my account for the past 6 years. Just 2 months after getting back the service, they zero out my account without me even making a single call.

I prepaid a small amount to test and am, sorely disappointed. Impossible to call an Android phone because Localphone.com is recognized as spammer and Android ignores the call. Landlines success less than 50 percent. Useless service.

This company sells phone numbers to scammers.
They also sell lists of numbers to call.
If you get a call from a number sold by them it will be a scam.

Every few days I get a call from a number sold by this company. Not a false statement.

Got a call from 01202281299 sold by Localphone as they own all 01202 281 numbers.

I suggest if it is a "spoofed" number that you have a lot of scammers spoofing your numbers and that you contact OFCOM.

Bought their incoming number service which doesn't work. Tried to make a test call but they almost always fail. On one occasion I was connected to a random person. On no occasion did the target phone ring.

Their technical support is completely useless. The support guy just checked that his test server can make the call, and kept on sending a one liner that everything is okay. He didn't give a toss what I was actually complaining about and wasn't bothered to check the actual issue and attempt to fix it.

Given I was not paying for this service so it can only work from their test server, I have asked for full refund. Let's see if they would actually bother with it, otherwise I will raise a chargeback claim with my credit card company.

Shame as I have been using them for over 10 years for making international calls, this is the first time I had to contact customer service and they are just dreadful. I'll look for alternative service now.

If you block your caller ID when using VoIP including their app one of two things will happen when I called a Mobile phone that I can see was connected to the network the call went to voicemail I even called the phone from another and the phone rang. when I tried calling a landline the connection would fail for no reason

I Have been with local phone for many years and a few months ago I signed up for a subscription. Their terms and conditions were extremely misleading and it ended up costing me a lot of unnecessary money. Customer service was a waste of time and would not help me. I plan to leave them and I am searching for a better company. Shame they lost a loyal customer.

I signed up a few days ago. I got an incoming number and added $10 of credit to make calls. I downloaded their internet phone to my desktop. I cannot make or receive calls. When you call my incoming number it's just dead air. I've contacted customer support and put in a ticket twice and it's been almost a week and nobody has contacted me. Terrible customer service. I just hope I can get my money back.

I have not had only minor issues.

Today as of around 12:00 UK time I am not able to access web site on any browser.

Junk, Been with them for years. No way to port your number. Many Many emails to support to get port out pin goes with no response. STAY AWAY

Old application, that is not working on PC or on Phone as told by some customers in the review. Many crashes on standard Win10 PC. Money wasted. I used Skype instead, more expensive but reliable.

Ticket #TCD-433-55387
Ticket #EEQ-987-46360
March 1 2022
March 2 2022
March 3 2022
March 4 2022
Charged total of 56 cents from balance for calls made under subscription.
Unfortunately, this is not the first time that this has happened.
I have not received a reply.
Account number 2211107
Update 15/08/2022
Received refund

I am using Local phone since 2014, but since the a week ago most of their incoming number stoppend working.

There is no way to contact them by phone, and when contacting them via their online website it takes them extremely long to get back with a unusual answer.

Following was their response [#UUJ-172-91525] on yesterday: "We had a system outage, all systems should now be up & running as normal please attempt your calls again, we apologise for any inconvenience".

But i answered them that most of my incoming number are still not working... but i never got back a response.

I would not recommend them anymore, and i am looking now to get a new company to serve our needs.

Have been using Localphone for years without any problems, excellent service, and usually great line quality but for the past week been having problems with their incoming number service. They have replied to emails quickly but have not fixed the problem.

Cannot fault them. They are excellent. I am using them for the last 15 years or so. Never had any problem.

Absolutely appalling service. Our phone re-direct ceased functioning and I’ve sent five emails over four days with ZERO response. There’s no number to call for support. My advice, look for an alternative service provider. Localphone is far from reliable.